Several years ago I bought a large kitchen table. It was beautiful! Within about six months the…read moresurface began to come up and has steadily gotten worse. I called them at the time and reported the issue but hey told me because I didn't buy an extended warranty, they couldn't do anything.....an extended warranty??? It wasn't electronics....it was a table. Who would buy an extended warranty on a table??? Tonight I noticed several more areas again and it just wore on me so I just had to write a review. I've bought several items from them and had been pleased but I'm so disappointed....they surely didn't stand behind this product. I didn't know I was going a buy a table I could only look at!

Was looking for a speed queen dryer and this place is the only platinum rated speed queen dealer…read morearound. Drove 30 min to get here and was very happy with the service and selection. Was in and out in less than 30 min, in stock delivery same week. Worked with William, family owned business, absolutely an ace.

Do NOT purchase from here. They sell refurbished products. They do NOT stand behind the products…read more We purchased a washer and dryer set. When we got home, the dryer doesn't heat.

This place was amazing. We just did a drive by and stopped in but when we called they came right…read moreover as it is by appointment only. Super friendly and we ended up getting a washer and dryer with a great savings! Would recommend to everyone!

Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a…read morepart in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance.

The last place I expected to find myself on a Thursday morning was at Plugs Appliances. You see,…read moreour freezer/refrigerator, after 11 wonderful years, died a painful death (taking a fully stocked unit down with it). In the past, we've gone to Lowe's but the appliance repair guy who pulled the plug (pun intended) convinced us to check out this appliance retailer as they stand behind their installations, as well as offering competitive pricing. It's part of the same strip that houses Sesame Burgers and several other small retailers. We were warmly greeted and though the gentleman we were told to ask for was running late, Chip suggested that we look around and that he would answer our questions. The showroom was not large, but, the refrigerator selection appeared to be adequate. Our decision was quick in that a 33", 25 cubic foot fridge, was now considered a special order. We had no time to spare. Chip was able to schedule delivery the next day on a GE with French doors and bottom load freezer the next day. Sold! We received a delivery confirmation that evening and a text message the next morning with a delivery window. Installation was a breeze. Plugs employs their own installers. By noon the next day, I was happily on my way, re-stocking my new fridge and freezer. I was always a big-box shopper but now I'm sold on 'the little guy.' You will be, too. Make Plugs your first stop when shopping for a new home appliance.

Way over priced for cheap Chinese furniture. Burn rating on…read moretheir sofas are not wont you would think from a supposedly high end store.

Delivered our bedroom set on time and in great condition. I appreciated how they set-up a time that…read morefit into our schedule and they called an hour before they arrived to make sure the time still worked for us.

I went to the Augusta location earlier today. Chris was VERY helpful, and the young gentleman who…read morewas unloading the truck was as well. My delivery was very quick ( an hour after purchase). My deliverymen (I forgot their names) were careful and mindful of my personal property. They were fast and very efficient. I'd recommend any and everyone I know to this store. Awesomeness.

At this time I am not happy. Have waited all day we had am delivery time was told 9 to 1. Still…read morenot here. Seem like we are getting the run around when we call them. On paper am is 10:30 to 2:30 it is now almost 4pm. No call from them. Now I am not wanting this washer and dryer set. Because now we are told we might not get it today. Smh. We ordered it Friday. Wasted a whole day. I see a lot of family that liked this. I do not recommend at this time. Update: They came at 6:30 but washer and dryer was giving to someone else. They went back to the store and got me a new Kenmore washer and dryer because of the order being put in wrong. Not the delivery guys fault but the one that put in the order. It was much later than it was supposed to be but we got our washer and dryer and they fixed the issue. Thank you guys. So I will change this to a 3! Because the delivery guys did an amazing job and put it in right!

Amazing customer service from this little hometown store! Specifically from Patsy Cooler .... This…read moreyoung lady went so far above and beyond helping us with our situation that it is almost indescribable! Instead of having too wait 3 weeks to have our equipment picked up, serviced and returned she worked magic and we walked out with a new (similar) model piece of equipment. Pretty sure because she took the time to talk to us and discovered the amount of work I had piled up and knew the predicament I was in at the time. She even agreed and arranged to have my new equipment tested by a tech before we left the store to ensure it worked properly. Even the rest of the staff was nothing short of great making us feel right at home. Everyone was very polite, friendly and eager to assist us and other customers in the store with whatever they needed. No high pressure, no feeling unwelcomed or like we were alone in the store with no assistance. Always apologizing for us having to wait when honestly we have waited longer for way less elsewhere. If you need anything Sears can offer I highly implore you to visit this hometown store, you will not regret it one bit.

They are always so nice and friendly here. They go out of their way to help you. Had a problem with…read morea chainsaw we bought, so they went ahead and just exchanged it for a new one. This is what true customer service is about.

Excellent Service‼ Kevin at Kelley's Appliance is very knowledgeable and caring plus followed up as…read morepromised!

We bought a new gas cooktop from Kelly's Appliance store. The salesman was very nice and said we…read moreonly have two choices. After we ordered our cooktop he also arranged an installer . After just one week. Tony came out to install the cooktop. He and his helper did an excellent job. I was off and cooking right after they left! I would definitely recommend Kelly's and the installer Tony.

We bought a washing machine from the West Ashley store . It was a quick and easy transaction with…read moreRyan. The delivery crew, Martin and Julian, were great!! In no time they had removed the old machine and installed the new one. They were knowledgeable, capable, efficient, friendly, and respectful. This was not our first purchase from plugs and it will not be our last!

This is regarding customer service, or lack there of. My wine fridge suddenly died and I was hoping…read moreto replace before the holidays. I called a few places wihe the model number to see who had it in stock, or could get it quickly. Plugs is local and they checked, it was in stock in a warehouse and they could get it to me within 2 weeks.... 2 weeks came and went, and no call for delivery so I called...turns out it was no longer in stock and wouldn't be available for several weeks. The clerk and I spoke several times on the day I ordered, me making sure I could get it. Larger box stores had one, but truly wanted a local spot...sadly customer service failed. Once the clerk had made availability promises, and it failed, he should have immediately called me so I could be prepared or move on to other arrangements.