Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a part in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance. read more

The last place I expected to find myself on a Thursday morning was at Plugs Appliances. You see, our freezer/refrigerator, after 11 wonderful years, died a painful death (taking a fully stocked unit down with it). In the past, we've gone to Lowe's but the appliance repair guy who pulled the plug (pun intended) convinced us to check out this appliance retailer as they stand behind their installations, as well as offering competitive pricing. It's part of the same strip that houses Sesame Burgers and several other small retailers. We were warmly greeted and though the gentleman we were told to ask for was running late, Chip suggested that we look around and that he would answer our questions. The showroom was not large, but, the refrigerator selection appeared to be adequate. Our decision was quick in that a 33", 25 cubic foot fridge, was now considered a special order. We had no time to spare. Chip was able to schedule delivery the next day on a GE with French doors and bottom load freezer the next day. Sold! We received a delivery confirmation that evening and a text message the next morning with a delivery window. Installation was a breeze. Plugs employs their own installers. By noon the next day, I was happily on my way, re-stocking my new fridge and freezer. I was always a big-box shopper but now I'm sold on 'the little guy.' You will be, too. Make Plugs your first stop when shopping for a new home appliance. read more

The person who helped me with my purchase of a washer and dryer was very knowledgeable and helpful. The installation was quick and well done. I highly recommend Plugs. read more

While the selection of appliances is pretty good, the sales and follow up is not great. Purchased a dryer in May, it's already dead and Plugs has ZERO customer support or assistance in getting it repaired or replaced. They simply send you to the manufacturer. For the amount of money I have spent with them they could do better. read more

I purchased a washer and dryer from PLUGS, and I couldn't be more pleased. I had a vague idea of what I wanted; and Jay, the salesman, was perfect: helpful and knowledgeable, and no hovering! The delivery guys were excellent. We received a three-hour window for the delivery time and were advised when they were thirty minutes away. They did an outstanding job of getting the old appliances out and the new ones in and installed. Paul, in parricular, was quick and competent and truly impressive. Outstanding from beginning to end! read more

They've done a great job seeing through the service after the sale. I had a problem with my need refrigerator -Frigidaire in fact. Frigidaire was simply failing on all fronts with attempted repairs. So much wasted time so many supervisors various repair people -after about six over almost six months, my sales person Gene Wallace made sure that I had a brand new refrigerator before a big family holiday party this past Sunday. His crew is great and delivered it carefully and thoughtfully with big smiles! read more

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Not a great experience overall not to mention I still need a refrigerator. Before I start the review I will say that the sales staff did a great job selling me the appliance and were very sympathetic when they botched the entire sale delivery. Here is how my experience went. The sales part went very well the staff knew their product and we were able to purchase our appliance. The sales person gave us an honest time period for arrival and delivery. We waited for the refrigerator of our dreams - not really, but it is a nice refrigerator. Here where it goes south. On delivery day no one showed up. They said they called and no one answered. I explained that my wife was at work and I was home waiting for delivery'. They said know one was home and they tried to call. I explained that they never showed up at the house - later confirmed by my cameras - they said but they called. Well you can see where this is going. With all of that said the lady at dispatch was very very kind and acknowledged my frustration. We agreed to a delivery the next day. Now the fun part. The coordination with the delivery team - initiated by me was average mostly because I initiated the calls to ensure they didn't jack it up again. The truck arrived with three very professional people. They opened the door and the first thing I noticed was the box that was torn and dented. The next thing I notice d was the the hydraulic lift was broken. Now the big reveal - i couldn't wait for cube of cocktail ice. Alas, with the cardboard removed - I see a dented appliance. No cocktail ice for me. Like I said the staff could not have been better, but something is clearly broken here. The sales person specifically said there is one refrigerator of this make and model on the east coast and if it is not damaged we can deliver it in 10 days. I thought that was reasonable. What he didn't say is we will determine whether it is damaged or not while sitting in your driveway a day after we agree to deliver it. Epic fail my friends. I know this sounds harsh and I really appreciate everyone being so kind and helpful while telling me there is nothing we can do. Some would say you don't handle disappointment well. Joe would say - "come on mannn" I would say at least I got to clean the dust from under the old refrigerator before they put it back. read more

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My 9 year old refrigerator died rather suddenly last weekend. Since the estimated repair would cost $900 and take an inestimable period of time to accomplish, we opted to see if Plugs could work their magic. Chip came to the rescue and we had a new refrigerator in two days. The price was very competitive with the big box stores and the service was fantastic. Thank you Plugs read more

Had a really great experience working with Lee Clarkson at Plugs Appliances purchasing an outdoor cooking station. Lee was very knowledgeable of the product choices. And, his delivery team was outstanding, going out of their way to move the new grilling equipment to a remote part of our property. read more

Thanks so much to Plugs, and especially Lee, for the awesome service. I was in a pinch to replace a fridge on a tight turn, and he was super at offering me in stock options, reality checking my measurements and ensuring quick and professional installation and delivery. Local business over big box every time! read more

Plugs Appliances - LG refrigerator - Appliances Near Me - Mount Pleasant, South Carolina

The service I received from Rob is outstanding. We bought a dryer not quite 1 1/2 years ago and it broke, Rob has helped me with getting a new dryer at cost to me, he goes above and beyond his scope in helping people. We also purchased a washer from Plugs. On delivery day they come in and install the appliance and takeaway the old appliance. My husband and I have been very pleased with the service we received and the prices are competitive with other appliance larger outlets, and you deal with a person who knows the appliances. Plugs covers all three Service, Selection and Value. Nancy S. read more

Earlier this month, we started searching for Bosch dishwashers. When we moved to a new home four years ago, the builder put in another brand of appliances and we finally came to the conclusion we're just "Bosch" peeps. Here's what you need to know about Plugs ... First, Plugs offers an online site for searching and purchasing product and the chat people were incredibly responsive. I could have made the purchase online. However, there are no dishwashers to be had anywhere in the exact model I was after, so I needed to see if I could live with a "pocket handle" versus an actual pull handle. The pocket version is exactly the same in terms of function, but every other appliance I have has a pull handle, so I was concerned with aesthetics. The store had what I needed to see on display. We were in and out with our purchase made and delivery scheduled in under 15 minutes. Store support personnel were great. The delivery was seamless. I received a call/text with the time window the day before. The delivery guys were fantastic--on time, personable, and professional. Finally, like others, I started my hunt at the usual sites. When this was not fruitful, I told my husband, "let me try something" and started searching the Plugs site. "What's Plugs?" he asked--he'd never heard of the store. I'd remembered seeing a commercial. I'm SO glad to have given them a try. I love being able to support local business and Plugs' pricing is competitive and their service was fabulous. read more

Worst customer service ever!! For something as expensive as appliances they should do better. Good luck if you try to actually schedule a delivery. I'm just extremely frustrated and upset that a company can still have sales people if it would be easier and more efficient to just order from Amazon. At least they (Amazon)communicate. What I've learned from this is to just depend on myself and stop trying to make things easier for everyone. Because that doesn't work with this company. Be prepared for over confident sales people who don't want to sell, but rather you'd shut up and but. A delivery service that might as well be a kick in the head. read more

We had used Plugs a few years ago and were completely satisfied. However we wanted to purchase a refrigerator and shopped around for prices. Although Plugs claims to match big box prices they wanted to charge $129 for "delivery " . They would leave the refrigerator in the box in the garage but if we wanted them to unbox, level and plug it in, the fee of $129 was required. They would not negotiate. And that did not include takeaway charge! So in reality, they were charging $100 more than Lowe's . We purchased from Costco since for $50 we also had full setup, takeaway and a two year extended warranty. read more

Plugs Appliance Center on Johnnie Dodds Boulevard in Mount Pleasant is a great source for all things appliances and home items. I l that everything is all in one place and that they focus on appliances. They have really good prices and values and I have been impressed with my purchases from here. They offer excellent customer service. read more

Plugs Appliances - Plugs Appliance Center - Appliances Near Me - Mount Pleasant, South Carolina

Charles was very knowledgeable and professional.. the Installation Crew were very POLITE, NEAT and PROFESSIONAL.. Plugs is a terrific company to work with read more

I was helped immediately! I have waited over a half hour at the box stores and never had a contact with even one salesman. Plugs was CHEAPER NICER and HELPFUL!! Prices actually were $1000 less at Plugs. Their helpful staff-I had Amber-help you decide the brand and store promotions to get the best appliances for your budget Less than 5 business days for delivery too! Highly recommend read more

Purchased a Wolf gas cook top. This was the second appliance we have purchased through Pluggs. The first was a Bosch dishwasher. In both instances we dealt with Charles who provided exceptional service, providing guidance and followup throughout the process, both in terms of selecting appropriate models and installation. Charles provided great proactive service from start to finish, keeping us well informed as to delivery times and installation. We like the fact that this is a local business and not a giant box store. This is reflected in the proactive care they provide throughout the buying process. We will again turn to Pluggs for our future appliance needs. read more

Great customer service with similar prices compared to big box stores. We had an issue with a new dishwasher (no fault of Plugs) and they were very helpful in finding a solution. We have bought several appliances from them and they have always been very professional. We'll keep coming back. read more

We purchased a new LG dishwasher from Plugs. The price was fair and in line with all the other appliance stores. The only thing that prevents a 5 star review was how long it took to obtain and have it installed. With that said, we knew how long it would take and covid was the cause for the delay. The installation went very well. The 2 guys that did the install were knowledgeable about what they were doing and very respectful. I would definitely take another look at Plugs for my next appliance purchase. read more

A few months ago , I was inquiring about purchasing a countertop gas range . The young man that I was talking with said he would check and then he sent slide-in cookstoves . He must have been NEW to this job !! After about 25 mins .,I just gave up . very aggravating I might add !! You must do better Plugs Appliance if you need to sell . read more

Plugs Appliance Center is the Best business that I have ever worked with. Geneva was incredibly pleasant and extremely knowledgeable. She walked us through our purchase with ease. We are happy with our appliances. The other salesmen were friendly and encouraging too. We will definitely be back and I highly recommend that you trust Plugs Appliance Center with your appliance needs. read more

I had to share our experience with Plugs Appliance, specifically Charles. we have purchased multiple appliances through them over the past year, unfortunately one broke down resulting in a frustrating experience with the manufacturer to get it repaired. After multiple visits that did not return our refrigerator to working order Charles stepped up and offered to replace the unit and work with GE for reimbursement on their end. I haven't experienced this level of customer service in years, I will continue to purchase and recommend Plugs to anyone who will ask! Thank you Charles for going above and beyond to remedy this situation. read more

We used Plugs for our kitchen renovation and were extremely happy with their service and delivery. We had gone to one of the big retailers but they didn't have the ability to work with us based on our plans. Jack worked closely with us and our contractor and it was a great experience from start to finish. Highly recommend Plugs!! read more

The gentlemen that did the delivery and install were awesome. That's all I need to say. Thanks. Have been a customer before and will continue to be. read more

I can't say enough about this locally owned business. They are superior in service and product knowledge, and transparent about inventory...unlike their competitors who advertise and cannot provide. The staff in Mount Pleasant is exceptional and works by the Golden Rule...and if that's not enough, they are hands down the best price in town. read more

UPDATE! After getting home with the unit and getting it set up, it flooded our entire laundry room. They gave us a hard time about getting it swapped out - wanted us to bring it back to them and pick up another. No thanks, we already did that once and received a defective unit. After going back and forth, they finally agreed to deliver and swap for us, but we'd have to wait an additional two days, okay fine. Well here it is, delivery day and no show, call them and they claim they tried calling and didn't get an answer so they're unable to do anything until Monday. Mind you we have no calls and cancelled all plans to sit around and wait on them today, tell them that, and now they say they had the number written down wrong. HORRIBLE customer service. They were great when trying to get the sale, but it's been a horrible experience since. After spending all day trying to find somewhere to purchase a new washer, Plugs was the only place with one in stock, ready to pick up. Jared was beyond helpful and knowledgeable about the products. I highly recommend letting Jared help you. The guys in the warehouse were awesome as well! read more

I've found the best way to buy appliances in the Daniel Island/Mt Pleasant area is to research what you want and order the appliances on-line. Home Depot, Lowe's and this place.......a frustrating combination of laziness and cluelessness. I'll move them back to a '4' because they at least had the courtesy and interest to contact me concerning the issue. That's more than you can expect from a big box store. Still, they're not for me and I suppose I'm not for them. read more

What a pleasant and fast appliance purchase experience. Compared to the 2 hours spent at a big box store and walking away empty handed, Tony Mellon answered all my questions, purchase was made, and delivery/installation scheduled in 30 minutes. Best thing is it was all less expensive than the big box competitor. So happy to have found this store tucked off of Johnnie Dodds. Well worth the trip! read more

Wanted to use a locally owned business instead of a big box store. Walked in the door and stated looking at stoves. No one came to help us even though we were the only customers in the store . Approached an older man sitting down doing paper work. Said hello and could you please help us . I'll be with you in a minute was his reply and he kept working on his paper work. We waited about 15 mins and left . I feel he should have left the paper work and helped us. We left and went to Wholesale Appliance instead . We bought high end appliances there and the customer service was good. Would never recommend Plugs and will never go back read more

Just went to Plugs looking for a rang the absolutely the worst sales man in the world.. we introduced ourselves but he never got out of the chair and introduced himself.. my husband has been in sales for over 40 years and will never give them any business read more

I purchased a dishwasher from Plugs several weeks ago. This has been one of the worst experiences ever buying an appliance. So far they have been to the house six times related to installation. The first 4 times were because they kept turning off the hot water so we couldn't even do dishes in the sink. When they finally installed one of the braces broke that holds the dishwasher in place. That was a week ago and I haven't heard from them since. Our sales person Tony said he was working on some compensation for us but haven't heard from him since regarding that or to see how he could help. Find any other place to buy appliances. Lynne Langella read more

I recently purchased a new refrigerator from PLUGS. I received courteous and outstanding service (they answered my question and the unit came in within the time frame they suggested). In addition, the installer was outstanding! He was protective of my property as well as of the unit he was installing. I will always go to PLUGS first when I need new appliances. Thanks you PLUGS! read more

Needed a new dishwasher and a friend told me about Plugs, in Mount Pleasant. Had a wonderful experience and will shop there again, over Lowe's or Home Depot, or the other main appliance store in Mount P. They shopped competition in front of me, found a lower rate and honored it. Dave was very helpful and made the whole process easy and a joy. It a no brainer, Charleston folks! read more

Buyer Beware! The absolute Worst Customer Service I have ever Experienced. Yes it's hard to believe worse than the Big Box Stores? We were in the Market for new appliances and wanted to support our Local Businesses and placed an order at Pluggs on October 20, 2020. We were told by the salesman that he contacted the local manufacturer rep and our shipment date would be November 15, 2020 and Delivery and installation the week of December 2, 2020. Once we made the purchase the Salesman stopped communicating. We have now been told Shipment won't be until after December 30th and delivery and installation sometime next year? We had to beg and go out of our way to stop by the Store for an update. The salesman said they had too many customers to provide individual status? Needless to say we have cancelled the order and they have Two less customers to worry about. Unfortunately, We could not give PlUGGS A Zero rating read more

Having seen their constant commercials about buying local, instead of buying from Lowe's in the past, I stopped in a few days ago and dealt with Tony, explaining that we are looking to start a local relationship as we are in the residential real estate business and buy appliances for our units a few times a year. I explained that my need for a dishwasher was urgent and that I'd have correct dimensions within a day of when we met. When I stopped in again yesterday to finalize this he was with another customer and said he'd be back with me that day. No call yesterday and no call today. Very poor follow up. Just went back to Lowe's where they could accommodate me. As they say, you don't get a second chance to correct a bad first impression. Plug's loss for more future business. read more

The delivery team (Sebastian/Levi) were excellent, introduced themselves upon arrival and worked carefully to remove old appliance and install new one~~ I, too , prefer Plugs over the larger chains, more individual attention and no waiting in line to talk to a salesperson who disappears before its your turn !!!! read more

I don't usually write reviews but wanted to share plugs appliance in mt pleasant is a wonderful business to work with. Charles Dean restores my faith in what customer service is. You do not receive that much these days. You can not even talk to a real live person anymore Charles exceeded my expectations. I would definitely recommend Plugs and ask for Charles he will go beyond to help you read more

I purchased a new home from Crescent Homes. The refrigerator was not making ice from the first day I moved in. After going through whirlpool warranty center and 4 trips from carolina appliance repairs (2 months time), my refrigerator was still not making ice. I called Plugs appliance center who originally supplied the refrigerator, Kate in the warehouse was quick to request whirlpool replace the refrigerator and had it delivered in two days. When the delivery person came he noted the refrigerator was tilted forward and the doors were not sealing. Also the water was off. Plugs have excellent service.! read more

Just purchased free standing range, hood, drawer microwave ,dish washer, and more to update our newly purchased home on Seabrook Island. Had heard from locals that Plugs Appliance was the place to go for high end appliances and boy were they right. Got amazing advice and support from Melissa M, who was not only well versed on all of our options, but provided lightning fast responses to all of our questions. Prices were very competitive (even compared to big box stores), and all of our order was either in stock or quickly available. So great to do business with a company that not only supplies great products, but is staffed with professionals that really know what they're talking about. read more