I have been a client for many years; however, in the past 2 years the level of incompetence and horrible customer service is astonishing. I purchased a new oil tank and furnace because I was having issues with hot water. Still had issues after the new furnace was installed...turns out the switch needed to be replaced....$10,000 later. They also did not re-connect the A/C when they changed the furnace. Sent 2 guys out, neither could figure out the issue, then set up an appointment and they didnt show up or call. They seem to have no clue what they are doing and they have no respect for my time ( I am a nurse and cannot leave work or change my schedule to accommodate them). read more

We had two heat pumps installed last year - persistent problems with one unit. Finally one of the service guys came out when the unit was making loud sounds, told us the unit was never installed correctly, disconnected it and since disappeared. No response to repeated calls (fortunately we still had oil heat back up). Fine for oil delivery, would never use for service. Now to figure out how to get our money back read more

I recently canceled my service with Needham oil after being a customer of theirs for many years and getting disappointing service. When I cancelled it, they did not even ask me why I was canceling my service. As an example of my experience, the man who serviced my air conditioning system did not have the right size a/c filter with him. So he left with my old filter and told me he would be back the next day with a new filter that would fit, only never to return. Another example is that I asked Needham Oil for a proposal to add a new zone to my existing a/c system and they never even got back to me. read more

We had Jim conduct our annual servicing of our AC system, and he was very friendly and helpful. We had a mix-up with a previous appointment with the company, but this one was a good experience. Needham Oil and Air installed our system several years ago, and it has been working well with no problems all along. read more

Truly the worst. We used them to install mini splits. The whole experience, installation and what we've been left with as a major investment is terrible. Avoid them at all costs. read more

If you're new to oil be careful and make sure you negotiate a fixed rate up front otherwise you'll be charged decent rates the first few times and then it'll slowly go a dollar or more above the average. Generally stick with places that publish their prices on these aggregate sites like the one I pasted below or at the very least companies that are willing to disclose their daily rate. Needham Oil wants your info first so they can give you the appropriate price depending on how much they are ripping you off. Despite all this I like the service the staff I call into for billing are helpful and Mike is good. http://www.newenglandoil.com/massachusetts/zone5.asp?x=0 read more

Horrible! I called the company and they took me as a client. I singed paper work with in minutes of receiving it to establish a account with the company. I then called my old oil company and canceled with them. The next day my boiler has a leak I called Needham oil and they said they couldn't take me as a client they we're just too busy! This is after I canceled with my old oil company! Needless to say they left me in a bad situation read more

Long-time (20 years) customer. They've never let us run out of oil, they meticulously maintained our 1968 boiler until we decided it was time to replace it, and they do a great job with our new one. Friendly, skilled technicians and staff. read more

Horrible! The HVAC repair was done in May, the tech did a fix which only lasted 3 months. They charged us $640. 3 months later the AC is not working again (the hoses weren't connected property, who knows what else) and they are telling that the only way they would even look at it if we were charged another $140 just for the visit, + additional repairs! What a scam! Stay away read more

Needham oil&air technicians spent 6 weeks trying to diagnose and repair my furnace. 3 visits from two techs, each time a different diagnosis and each time a different repair suggested and performed. None helped. Finally, I called another company. Their technician came and fixed the issue in one go. All diagnostics from Needham Oil&Air were wrong - they replaced the parts that were not faulty. Twice we had issues scheduling a visit. The main office does not return calls, and if they promise to do something, they don't. "We'll put you on schedule and call you back next week." Nope, they did not. "Yes, the main office will call you to schedule a plumber visit". Nope, no call. One time they called me in mid-day, when the appointment was scheduled in the morning, to inform me that the technician did not show up for work at all, and they could not reach him. Ok, things happen. But could you let me know in the morning? I spent 4 hours waiting. Finally, I called them today to to tell I am cancelling my maintenance plan. - Good morning, I have a maintenance plan and I want to cancel it. - Why? - ..I explained them the issue with 3 visits and wrong repair done... - Ok, good bye. I felt they just they hanged up on me! I understand it is not a pleasant conversation with a dissatisfied customer, but at the very least be polite! And aren't you interested in details so you can follow up with your technician and figure out what the gaps are in his expertise? Apparently not. read more

I would've given them 0 stars, if Yelp allowed it. We made the mistake of relying upon them to repair our AC and they ensured that we have a horrendous experience. What to say.. even after 2 visits and multiple calls our AC is not repaired. In fact, they could not even tell us what the actual problem was and now they want to double charge us if they come to our house again to investigate. While we spent this summer without AC, they did not even have the courtesy to return several of our recent follow-up calls! Also, they were quite rude to my spouse. Not sure how they manage to maintain such high reviews on Google. Something doesn't add up. read more

Before this winter, I purchased my first house, and I signed up for service with Needham Oil & Air because they assured me that their rates were among the best around and that their service was great. Not so. The short story is that they overcharge by a tremendous amount and their service is terrible. For more detail, feel free to read below: First, they sent a technician to inspect and tune-up my system. After he left, I noticed that he had taken with him all of the cards containing the inspection and tune-up notes left behind by other companies over the past several years, leaving behind only a new NO&A card. Seems like a petty tactic to make me "forget" that other oil companies exist, and I now no longer have a record of the service history of my equipment. Second, their prices are terrible. For my first fill-up they quoted me a price below the averages published on the mass.gov website. But for each fill-up after that, their prices were generally 30-60 cents higher per gallon than the state averages. When I called to ask why, I was told point blank that their first quote was simply a lowball quote to get me to sign up as a customer. So I finally switched suppliers. My new supplier has charged me below the published averages every single time, and they list their own rates online every single day. Total transparency. Had I been using this supplier all along, I'd have paid over $1,000 less than NO&A charged me. Also, around December, when I was still with NO&A, I noticed that my humidifier didn't seem to be working, so I asked if NO&A could send someone to check it out. It took them more than a week to get someone to my house, and when they finally sent someone, it was a kid with no knowledge of the problem whatsoever. All he was able to do was check whether switch to the humidifying system was "on" -- it was. After waiting another week or two, they finally send someone else. He works on the system for several hours, announces that everything is fixed, and leaves. A couple of hours later, the humidifier is no longer working, AND MY HEAT IS OUT. So someone comes back that evening. A few more hours of work and he pronounces that the problem is solved and leaves. Fifteen minutes later, the heat goes out again. Someone comes back the next day and solves the problem for good. Of course, in the meantime, he notices a completely separate problem with my system, which of course is something that is not covered by NO&A's service plan. It will cost $250 to fix and is an emergency that I must fix right away! Knowing nothing, I have no choice but to agree. (Curious that this "emergency" wasn't detected during the inspection and tune-up two months earlier). I later looked up the part that had been replaced -- it costs only $50. read more

This review is based on the customer service and our implementation experience of the system(s) which was an elongated continuous frustration. we are very happy with our new central air system (haven't tried the heat yet). We were sold a high efficiency system (which we wanted) - the sales experience was good- but on day 1 of installation it was determined that additional construction was needed for the condensation draining - this was out of scope from the quote we received. We were stuck, so we hired our contractor separately to configure a way to drain which required additional construction & disruption to the project- otherwise we were unable to move forward with this installation. This delayed the project 1-2 weeks, but getting Needham Oil to come back and focus on completing the installation extended to this to a total of 10 weeks to receive the final inspection. We, the customer, managed the day to day schedule ourselves instead of Needham Oil. If we didn't email and call regularly we likely would still not have the project completed. This was a very frustrating experience, as day to day we would not know if we could go to work or stay home and let them in the house. We had to rearrange our schedules every week - and this would only happen after we would call and leave messages multiple times. We would send 3-4 emails over the span of many days and hear nothing back. We would call and never get to talk to sales rep, as he was usually unavailable. It got the point where our contractor (who again, we hired separately to do the construction to make way for the drainage) was so fed up that he called and go through to the owner, which made a difference for a short time, before it went back typical cycle of our 3-4 emails/ 2-3 phone calls before hearing back. There is a major gap in their management of the day to day customer contact and inability to communicate and schedule with us which creates a constant delay of work. The Plumbing company Needham oil hired left without turning the gas to our house back on and left a pump unplugged which caused a water leak in our basement. We are now experiencing more frustration as we are now awaiting some final invoicing paperwork we need to file with Mass Save and it's taken 3 phone calls with their response of, "oh maybe we forgot", after we were assured that "we're all over it!" and it would have been sent last week! Today I will cal for the 4th time to get this paperwork. Customer service is lacking big time! read more

We were customers of Needham Oil for 5 years. I paid for an automatic service plan (although they never serviced the burner or any part of the system). Each winter for the past 5 years, they've let our oil run out completely and have given us the run-around time and again regarding specific reasons why. A few times this happened after 1am in extremely cold (teens or below) weather. Last month, they called to inform me that I was no longer on an automatic plan but they would only be filling the tank 50 gallons at a time. They told me I had to keep an eye on the gauge and then proceeded to tell me the gauge is broken. They said it would be $156 to fix (not sure why that wasn't addressed BEFORE they decided to bump us off their automatic plan, but I think it has something to do with a little thing called more money- essentially gouging us for a gauge- very clever). I asked again why these changes were occurring and the poor girl on the phone was fumbling for words. None of what she said resembled an explanation by any means. I was transferred to a man who was extremely short and pushy. I could tell he wanted me off the phone. Nobody would explain in plain terms what the problem was. He spewed a little industry jargon as to why they decided to ration our oil without our consent (and without a gauge to read). ENOUGH. Today I had another service provider come out to do a tune up and start delivering. The service person said we had less than 10 gallons left in the tank and put a new gauge in at no cost (covered under their plan!) When I called to cancel with Needham, I was given even more attitude. Its 3 days before a major holiday and they almost left us hanging AGAIN. I don't have the time or energy to play games. I just want heat in the winter. I'm so glad to be done with Needham Oil and would never recommend them to anyone. read more

I originally switched to Needham Oil becuase I thought they had good service: But last summer they left me without air conditioning for almost a month because their technician forgot to follow up on a service call. And for two years they couldn't fix a furnace that often leaked oily smoke in the basement. They told me it was too big a furnace and didn't have enough ventilation--and wanted to sell me an $1100 project to bring i more outside air. My new oil company discovered that the ignitor electronics were defective--and fixed it in 30 minutes. It also seemed that their pricing was consistently about $0.30 above the local market Very disappointing experience. read more

Charged $364.00 to replace a defective thermostat that they original installed. The new thermostat could be had for $39.00 online. I would never ever use this company again read more

The absolute worst. I'd give 0 stars if I could. Very deceptive pricing and the customer service is awful. They make it seem like they're doing you a favor by buying from them. No thanks. Lots of other oil suppliers out there,. read more

NEEDHAM OIL IS TERRIBLE!!!! THEY ARE CROOKS(my opinion based on service and history) !!! DO NOT USE THEM!!!!! I have been in my new home for a little over a year now and I called them on a whim after seeing a truck locally. I have asked since last October for MONTHLY deliveries (like Irving Oil did noooo problem for the last 5 years at my old place), they ASSURED me that wasn't a problem yet they ONLY come every 2 to 3 months so I get smashed with $600 - $700 bills. TODAY I was working at a house in my neighborhood and ORLANDO oil delivered a top off at $3.51 a gallon, I came home to find my tank was topped of today also by NEEDHAM OIL at $4.20 a gallon..... Is that even legal?????? They have NEVER responded to email requests and have NEVER returned a phone call. SCREW THESE GUYS, THEY ARE CROOKS (my opinion) AND OVERCHARGE BY $.70 a gallon minimum... read more

I wish I could give this company a negative number of stars. Being a customer with an automatic delivery plan, I still have to chase them and beg for oil delivery. Last time they finally came after 3 phone calls and filled only half a tank (and it was before winter started), and today here we are with zero oil in the tank on freezing December night, waiting for an emergency delivery, It's 11:30 pm, I was promised to get serviced within an hour, and 2.5 hours later they tell me about traffic.Traffic???11:30 pm??? I'm only getting 10 gallons "to get me through the night" and tomorrow morning will have to call again. And make sure they refilled. Whole tank, not a half. With so many oil companies around, why should I have this headache at all??? read more

We've used this company for several years. Service is generally responsive had one situation when the unit was being cleaned where an incorrect part was put in causing problem for the heat come fall. Called them about a conversion to gas and rep. came to house but after one prompt never received an estimate. The company was more than willing to fill our entire tank of oil in the summer right when the gas line was being installed. Interesting as we have electric water and our oil use in summer is minimal to none. Not a company I would recommend on several fronts. read more

Back in Aug. I set up an appt for service. The day of the service they called and said they lost their tech. and would call me back . They never did. By Nov. I called again and they gave me the same story. Never called back. I found a new co that came right away and did the service. If they don't respond for reg. service what about an emergency? Forget this co. As a long time customer they just blew me off. There are lots of good reliable co. out there stay away from this one. read more

Our saga began 7/6/16 when the AC system they installed in 2012 ($8400) failed. We have has a failure each year since installation so this was not unexpected. In previous years repairs were done in a couple of days which seemed OK at the time. This year the service was as follows: 7/6 - system failed - no AC 7/7 - charged system- working 7/8 - system failed - no AC 7/11 - charged system- working 7/12 - system failed - no AC 7/13 - can't find leak - no AC 7/18 - another look for leak, no success -no AC 7/22 - removed unit for repair 8/9 - installed repaired unit (leaking coils) - working 8/10 - system failed - no AC 8/11 - charged system - working 8/12 - system failed - no AC 8/12 - charged system - working 8/13 - system failed - no AC 8/15 - entire system replaced (2 AC interior units , 1 outside unit) - working I am reporting this event with the expectation that a new system will now continue to function properly. That is a total of 9 visits over 5 weeks with operational AC for only 5 days out of 35 very hot days, most above 90 some near 98 degrees. The techs that were sent were professional and businesslike but clearly were not able to repair the unit either because they didn't have the proper equipment (a reason given more than once) or the experience or training ("I never saw that before") They finally gave up and just replaced everything at their expense. AC units are very straightforward and with few moving parts. For a company that is in the business of installing, maintaining and repairing air conditioning this entire event should be an awful embarrassment. There are only a few places that the coolant (410) can leak from and to not be able to find a leak is just beyond explanation. The owner has not returned phone calls since the second service call, choosing instead to let her techs continue any interface with the customer, a business decision I suppose. Now that the unit has been replaced I will locate, with help from the manufacture, Mitsubishi, a local company that has the proper equipment and experience to service the unit and it will certainly not be Needham Oil & Air. read more

I was a customer of Needham Oil for many years, left and tried a different company and came back based on their pitch of "top notch" service. Nothing could be farther from the truth. I called them at 8AM telling them I had no heat and the woman that answered the phone was very nice and assured me they would have someone out to our house as soon as possible. After several more calls throughout the day, and no service tech, at 3PM I call again and am told that I am "next on the list". At 6PM I call back and am told that the office is closed. The answering service sends me to the on-call tech who has no record of us at all and is completely unaware of the problem. The answering service is useless and cannot access anyone after hours except the beleaguered tech. 10 hours later the house temperature is 46 degrees, and there is no responsible human being at Needham Oil. Completely unreliable service - the very last thing you need when you are relying on someone to fix your heat. After finally getting a service tech to arrive, I was told there was no oil in my tank (Needham Oil is supposed to automatically fill your tank, but apparently never did). 10 gallons were put in the tank which I was told would last approximately 10 hours bringing us to 5AM. I told the tech we need more oil as I did not want the heat to go off at 5AM. He told me "no go" (his words) and that it was company policy. I told him this was not acceptable, and he laughed (literally) and said I could call him at 5AM and he would come out and put another 10 gallons in. This is what these folks call customer service. I would run, not walk from them. Completely unprofessional, disrespectful, and obviously couldn't care less about their customers. read more

By far the best oil company in metro boston. They are professional, caring and have extraordinary service department. We highly recommend Needham Oil and Air. read more

I enrolled in the cooling service plan for two units ,they came in about a month ago for service and did nothing because they said it was too cold that day to check the air conditioner. after a couple of call a few hot days tech was in added Freon at a cost of 238.00 for one pound. also miss quoted another charge by almost 120.00 overall I don't recommend this place. read more

We've been doing business with Needham Oil + Air for over 10 years. We can't say enough good things about Jim G and his expert technical experience. We have had a few minor issues with our central air and they come immediately when I call. Jim knows exactly what to do and it's fixed and working perfectly again. In this day and age, it's nice working with such a great company who comes and takes care of what you need and with a smile too. Last summer Jim noticed that our Mr. Slim outdoor piping looked a little funny. Turns out the sun had done some damage. Jim came back the next day to fix it and it's as good as new. Listen, machines are not perfect and they break or need service. I call the office, speak to Lisa, who is wonderful in every way, and someone is at my house that day, if it's an emergency or within a few days if we're able to wait. You can't beat that kind of service! We love Needham Oil + Air and wouldn't trust our heating and air conditioning needs to anyone else! read more

I called Needham Oil for ac service maintenance. They rescheduled me the day before 4th of July, told me that there was a family emergency for one of the technicians. I understand that, but the day before a holiday makes you think if it is real. I told them that my AC was not working and it was in the 90s. I had spoke to someone over the phone to troubleshoot which did not work. I called back and they were willing to squeeze me in to have someone stop by and look at the unit. I had to push for this. The technician was very nice and fixed the problem. I rescheduled my service maintenance for the AC, giving them another chance. Then again, they called me the same day of the appointment, telling me they had to reschedule due to being backed up with other people who's AC was not working. I understand that but rescheduling twice in a row as a new customer, I wasn't buying their excuses. I went with someone else. Better not to deal with this. People take time off for these appointments and you cannot keep calling the same day to reschedule. I gave an extra star since the technician was very helpful and friendly. read more