If you're looking for a new doctor's office, skip all Avance Care locations. After years of…read moreheadaches and being treated like a number, I'm moving on. The doctors and PAs aren't the problem--they're professional and capable. It's the system they operate within. It's profit-driven, demands unnecessary follow-ups, uses platforms that constantly malfunction, and if you find a doctor you like, don't get attached. They leave. Here's what pushed me over the edge: I submitted a prescription refill request a week ago, a few days before I ran out. I've sent multiple messages and left voicemails. When I finally reached someone today, I got attitude and zero accountability. My provider had been out for over a week with no coverage plan. Nobody was monitoring her messages or prescription requests. No one communicated this. My voicemails went unreturned. When I called to ask what was happening, I was told: "I'm not responsible for anyone else. It's not my problem." That's Avance Care in a nutshell.

Referrals are useless. System is broken. People in their referral office don't read chart or follow…read moreup with referrals. I had to make my own most of the time. Doctor seems preoccupied and/or tied to her laptop instead of really listening to me.

I've been a patient at Blue Ridge since 1995, and they were my clinic of choice for my children and…read moregrandchild as well. I've always enjoyed interacting with staff, nurses, PA's, and doctors. They were always super-kind and even made sure during cold/flu season to make sure that patients with possible infectious viruses waited in a lobby that's separate from a waiting room for people coming in for other concerns so that communicable viruses are less likely to be shared amongst patients. Since the merger with UNC, I've tried to be patient with staff who are struggling to master what appear to be very complicated systems and record storage. The reception folks no longer have personable contact with patients, who wait in line for 10-25 minutes, with no regard for communicable diseases and no separate waiting area for folks who may be infectious. I've been in line more than once when a patient began to collapse, and we fellow patients are their only direct line of care. Staff are noticeably frustrated; their work days must be incredibly stressful. The UNC merger took place almost a year ago, and still staff whom I know to be super-smart, kind, and compassionate are struggling to master "the new system." Patients who check out have to go back to stand in the same line as patients checking in; there's no sign indicating there's a separate line for check-outs. I feel such sympathy for the staff at the front office. It must be awful for them. Those who have been there for several years seem cored-out, burnt out. I can't imagine why the practice hasn't ironed out the kinks in the "new" system that's no longer new, or found ways to treat patients kindly from the moment we walk in through the door knowing that we patients are experiencing concerns and exposure to communicable diseases before we even get checked in or called to an exam room. Staff morale seems low, and I wish there were something we patients could do to help front-office staff have a better experience and be able to focus on patients more than their computers.

If I could give no stars I would. I have never had as many problems with medical staff not…read morecomprehending or reading messages or responding to pharmacy requests as I've had with this office on Blue Ridge Road. This has been the worst experience I've had with UNC ever and I have seen many doctors and nurses through UNC. They do not read anything that is written inside MyChart nor do they respond to pharmacy requests to change a medication which is a medication that I rely on for my life. I do not recommend anyone adding this practice to their health care. There are other UNC practices throughout the triangle that are top notch and are much better than this one. I will be searching for another UNC practice soon.

I had a referral to Digestive Healthcare & was seen by Megha Karmalkar, the PA. She was very…read moreprofessional & knowledgeable, which made me feel at ease right away. She examined me and patiently gave me plenty of time to ask questions. I already knew what my problem was, as it had been diagnosed decades ago. I'd been "prescribed" an OTC medication which helped a little, but didn't prevent my pain (and other issues) from occuring on a daily basis. I saw 3 or 4 Gastroenterologists over the years & they always recommended the same medicine. Megha asked me if I'd like to try a prescription medicine, which she thought would be helpful, and I immediately told her "Yes!" Maybe I could finally get this pain & inconvenience under control! I have been taking the prescription medication for 2 weeks and it has completely changed my life for the better. I only wish that I'd seen her years ago! Everyone at the office was friendly and efficient. The office and exam rooms were very clean, as well. I was called back to see Megha as soon as I walked in the door--great time management, too! I would highly recommend Megha and this practice to everyone!

I was referred by my doctor in Dec. 2022 to get a colonoscopy at Rex Digestive Healthcare at 2417…read moreAtrium Drive, Suite 150, Raleigh, NC 27607. My doctor contacted this facility and when they contacted me I was in a meeting told them I would call them back. I need to get a colonoscopy. I have tried contacting this facility 12 times by phone (they never answer) and I have sent at least 3-5 emails asking politely to please get in touch with me. I have not heard back from them? For a doctor's office I find this very unprofessional and uncaring. I am going to drive over to their office and speak with their office manager. This is very frustrating and I wonder if I should even trust their services?

Dr. Forbes has been my primary care provider for several years and I have nothing but good things…read moreto say so far. She is knowledgable about nutrition, which I greatly appreciate, and emphasizes self-care as an important part of preventative care plans. Dr. Forbes always takes the time to answer any questions I have about my care and the one time I needed a sick visit on short notice, getting one was no problem. She's got a no-nonsense bedside manner. I personally appreciate this, but not everyone will. Overall I would recommend Dr. Forbes as a primary care physician.

Dr. Forbes is my primary care doctor. I am very pleased to have her as my provider because of her…read moreavailability and attentiveness. It is so refreshing to have a Doctor that takes time to listen and answer questions. She is always up to speed on medical issues. Often writes notes for me to take home as reminders of what was discussed.

I liked the providers at the practice, but moved and established care elsewhere…read more From an admin standpoint, it seems they are going out of their way to make the patient experience difficult. The patient portal was changed a few years ago to something much less usable than the prior portal and now, medical records must be requested from an outside company that takes at least a week to provide records (if they are even provided then, friends have had difficulty with the company insisting records were sent when they were not, and the company has abysmal reviews online) that has no ability to track status of a request, and that doesn't have a phone number on its website (wake told me their was a number there, they couldn't find it either, then gave directions to go through a series of clicks on their own website to get the number, and then finally gave me the number). Had the portal not changed, I would have been able to easily download what I needed. Instead Wake made the decision to go to this new system and I cannot even walk into the office and get records - if I walk in and make a request, I'll have to fill out a form that goes to a third party company to get the records. I was looking at establishing care in Raleigh again but I won't be returning. The providers were good but apparently admin does not care how difficult they make the process of managing the non clinical side of being a patient.

While my provider is fine, the front desk, specifically Rosemary are incredibly hard to work with…read more Rude, unavailable, and will hang up on you if they determine you needing medical attention is a "pain in the ass"

after seeing Dr. Shaw, he determines that all my other doctors are wrong without looking at my MRI…read moreand this is after rescheduling my appointments without telling me that they rescheduled my appointment when I called to make sure that they have all my records and I've told they did I even checked with the people who did my MRI. He does not even bother to check with others. He just comes up with this theory oh, it's your muscles. What will put you on a new anti-inflammatory and another injection? I said absolutely not. I've already talked to neurologist. I've already talked to other providers. this place is totally unprofessional. I don't know what happened. They used to be very good but this Dr. Shaw I'm sorry but I don't want anything to do with him. I am so frustrated and in so much pain right now. his reasoning behind my pain is oh your muscles are too tight. Your glutes are extremely tight.

I would not recommend this office. Each time, I waited at least 30+ minutes past my appointment…read moretime to be seen even when I came early. I spent thousands of dollars on recommended tests and they could not find anything "wrong" so I was treated like I was just making things up. They implied that I was just going there to try and get opioids, which I never asked for or even wanted.On my last visit, I had less than 5 minutes with the doctor, and he basically told me there's nothing anyone can do, and gave me a paper recommending me to watch a documentary about losing weight and said that might motivate me to be healthier. He acted like if I lost weight it would fix all my problems. I asked him why he was telling me this, as I was a normal weight when I started having extreme pain, and not being able to move around caused me to gain weight. He basically told me to just try it because he didn't have any other suggestions. I felt very blown off, and even if he couldn't help me, he could have said it in a much better way and without implying losing weight would fix all my issues. Once I went to a different practice, they did find out what was wrong with me and give me a treatment plan that actually helped. I felt extremely disrespected and blown off by this practice and would not recommend it to anyone.

When I moved to Raleigh in 2012, I thought it was important to become an "adult" and establish a…read moreprimary care physician rather than hitting up the minute clinics. I really lucked out with Dr. Jones. I'm currently looking for a new PCP after moving out of state, and it makes me realize just how awesome Dr. Jones is. I honestly felt like Dr. Jones listened to me. I didn't feel like I was just another patient to write some prescriptions to and move along. She is everything a primary care physician should be in that you should be able to talk to your doctor about your on-going health, not just when you get a cold, flu, or rash. These doctors are hard to find these days thanks to the awfulness of our healthcare system in general in churning out patients. It would seriously be worth a plane ticket once or twice a year just to see someone you trust with your well-being.

I called to schedule a doctors visit for my client and women who schedules the appointments was…read morerude and antagonistic. I was worried about keeping the appointment because how hostile she seemed over the phone, however when we arrived the 2 ladies I came in contact with where very pleasant and the visit went smoothly. I don't know what happened to the lady who answered the phone but she needs to be trained or at the very least not answer the phones.