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Alliance Family Practice

2.0 (1 review)

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11 years ago

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Capital Family Physicians PA

Capital Family Physicians PA

2.6(10 reviews)
0.1 mi

Dr Griffith is great. I have been seeing her for years as my primary care physician. It is easy to…read moreget appointments when I need to see her urgently. The office decor has been updated recently and looks much more contemporary. I've had a few issues with payment through my insurance plan, but it always gets worked out.

This is the most unprofessional medical practice I've ever experienced. Stay away from. Dr…read more Burkhard at all costs. He illustrates a lack of care and compassion for his patients, is regularly a poor listener, and recommends facilities with bad reputations (like Holly Hill). Plus he seems to put money first and patients last. I recently had a ER visit for chest pains and breathing problems the day before a scheduled appointment with Dr. Burkhard. At my appointment, he refused to see me to discuss my condition or modifying my medications after the staff was unable to retrieve my medical insurance in their system (which they were able to do half an hour later over the phone in less than 2 minutes). When I said I'd wait to have a quick word with him, he had his rude staff member (with a New England accent) relay that there was nothing to talk about and I'd have to reschedule. I've never felt more disrespected and neglected as a repeat patient. FYI, I ended up having to go back to the ER four days later for the same emergency.. In addition, I had several vile experiences with the aforementioned staff member and filed several complaints on her to no avail. She is rude, unprofessional, and has a major chip on her shoulder. None of my complaints were addressed, and none of my patient needs were valued here. If I could give them zero stars I would.. Stay away from this fraudulent circus show and find a family practice that actually values your time and needs as much as theirs.

UNC Family Medicine at Blue Ridge

UNC Family Medicine at Blue Ridge

2.0(65 reviews)
0.2 mi

The billing team is incompetent and refuses to correct their mistakes, instead forcing you to jump…read morethrough hoops when all they have to do is pick up the phone. It is a shame, since I like my doctor, but I'm no longer going to support the office's shady business practices. Others be warned

I've been a patient at Blue Ridge since 1995, and they were my clinic of choice for my children and…read moregrandchild as well. I've always enjoyed interacting with staff, nurses, PA's, and doctors. They were always super-kind and even made sure during cold/flu season to make sure that patients with possible infectious viruses waited in a lobby that's separate from a waiting room for people coming in for other concerns so that communicable viruses are less likely to be shared amongst patients. Since the merger with UNC, I've tried to be patient with staff who are struggling to master what appear to be very complicated systems and record storage. The reception folks no longer have personable contact with patients, who wait in line for 10-25 minutes, with no regard for communicable diseases and no separate waiting area for folks who may be infectious. I've been in line more than once when a patient began to collapse, and we fellow patients are their only direct line of care. Staff are noticeably frustrated; their work days must be incredibly stressful. The UNC merger took place almost a year ago, and still staff whom I know to be super-smart, kind, and compassionate are struggling to master "the new system." Patients who check out have to go back to stand in the same line as patients checking in; there's no sign indicating there's a separate line for check-outs. I feel such sympathy for the staff at the front office. It must be awful for them. Those who have been there for several years seem cored-out, burnt out. I can't imagine why the practice hasn't ironed out the kinks in the "new" system that's no longer new, or found ways to treat patients kindly from the moment we walk in through the door knowing that we patients are experiencing concerns and exposure to communicable diseases before we even get checked in or called to an exam room. Staff morale seems low, and I wish there were something we patients could do to help front-office staff have a better experience and be able to focus on patients more than their computers.

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UNC Family Medicine at Blue Ridge
UNC Family Medicine at Blue Ridge
UNC Family Medicine at Blue Ridge

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Alliance Family Practice - familydr - Updated May 2026

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