I've been a patient with Raleigh Family Practice when they were first Raleigh Family Physicians…read moregroup. I have always received outstanding care and feel truly blessed that I have Mr. Venable (P.A.) and his nurse Jerrica in charge of that care!

Kind and compassionate! I've been a long time patient and this practice strives to care for their…read morepatients with integrity and most of all compassion.

Referrals are useless. System is broken. People in their referral office don't read chart or follow…read moreup with referrals. I had to make my own most of the time. Doctor seems preoccupied and/or tied to her laptop instead of really listening to me.

SCAM BEWARE. This org. Is a scam. Misdiagnosed with a serious illness and they refuse to take it…read moreoff my record. The doctor saw me for exactly 7 minutes. I went back to my old GP and he about laughed when I showed him the diagnosis. They want $$$$$$ and that's that.

The billing team is incompetent and refuses to correct their mistakes, instead forcing you to jump…read morethrough hoops when all they have to do is pick up the phone. It is a shame, since I like my doctor, but I'm no longer going to support the office's shady business practices. Others be warned

I've been a patient at Blue Ridge since 1995, and they were my clinic of choice for my children and…read moregrandchild as well. I've always enjoyed interacting with staff, nurses, PA's, and doctors. They were always super-kind and even made sure during cold/flu season to make sure that patients with possible infectious viruses waited in a lobby that's separate from a waiting room for people coming in for other concerns so that communicable viruses are less likely to be shared amongst patients. Since the merger with UNC, I've tried to be patient with staff who are struggling to master what appear to be very complicated systems and record storage. The reception folks no longer have personable contact with patients, who wait in line for 10-25 minutes, with no regard for communicable diseases and no separate waiting area for folks who may be infectious. I've been in line more than once when a patient began to collapse, and we fellow patients are their only direct line of care. Staff are noticeably frustrated; their work days must be incredibly stressful. The UNC merger took place almost a year ago, and still staff whom I know to be super-smart, kind, and compassionate are struggling to master "the new system." Patients who check out have to go back to stand in the same line as patients checking in; there's no sign indicating there's a separate line for check-outs. I feel such sympathy for the staff at the front office. It must be awful for them. Those who have been there for several years seem cored-out, burnt out. I can't imagine why the practice hasn't ironed out the kinks in the "new" system that's no longer new, or found ways to treat patients kindly from the moment we walk in through the door knowing that we patients are experiencing concerns and exposure to communicable diseases before we even get checked in or called to an exam room. Staff morale seems low, and I wish there were something we patients could do to help front-office staff have a better experience and be able to focus on patients more than their computers.

I had a referral to Digestive Healthcare & was seen by Megha Karmalkar, the PA. She was very…read moreprofessional & knowledgeable, which made me feel at ease right away. She examined me and patiently gave me plenty of time to ask questions. I already knew what my problem was, as it had been diagnosed decades ago. I'd been "prescribed" an OTC medication which helped a little, but didn't prevent my pain (and other issues) from occuring on a daily basis. I saw 3 or 4 Gastroenterologists over the years & they always recommended the same medicine. Megha asked me if I'd like to try a prescription medicine, which she thought would be helpful, and I immediately told her "Yes!" Maybe I could finally get this pain & inconvenience under control! I have been taking the prescription medication for 2 weeks and it has completely changed my life for the better. I only wish that I'd seen her years ago! Everyone at the office was friendly and efficient. The office and exam rooms were very clean, as well. I was called back to see Megha as soon as I walked in the door--great time management, too! I would highly recommend Megha and this practice to everyone!

I was referred by my doctor in Dec. 2022 to get a colonoscopy at Rex Digestive Healthcare at 2417…read moreAtrium Drive, Suite 150, Raleigh, NC 27607. My doctor contacted this facility and when they contacted me I was in a meeting told them I would call them back. I need to get a colonoscopy. I have tried contacting this facility 12 times by phone (they never answer) and I have sent at least 3-5 emails asking politely to please get in touch with me. I have not heard back from them? For a doctor's office I find this very unprofessional and uncaring. I am going to drive over to their office and speak with their office manager. This is very frustrating and I wonder if I should even trust their services?

Dr. Forbes has been my primary care provider for several years and I have nothing but good things…read moreto say so far. She is knowledgable about nutrition, which I greatly appreciate, and emphasizes self-care as an important part of preventative care plans. Dr. Forbes always takes the time to answer any questions I have about my care and the one time I needed a sick visit on short notice, getting one was no problem. She's got a no-nonsense bedside manner. I personally appreciate this, but not everyone will. Overall I would recommend Dr. Forbes as a primary care physician.

Dr. Forbes is my primary care doctor. I am very pleased to have her as my provider because of her…read moreavailability and attentiveness. It is so refreshing to have a Doctor that takes time to listen and answer questions. She is always up to speed on medical issues. Often writes notes for me to take home as reminders of what was discussed.

Wake Internal Medicine Consultants does not accept Medicare assignment, so the make you pay at the…read moretime of service, file the claim, and (theoretically) Medicare reimburses you with a check later. I saw my Dr. on April 21 for a mid-year exam, and they made me pay $129.12 at that appointment. But when they filed the insurance claim, they told Medicare and my Blue Cross supplementary insurer to reimburse them. So they collected twice! By July 17, my Medicare and Blue Cross statements showed the disbursement to Wake Internal Medicine Consultants, so I call Medicare and Blue Cross...both of them said the submitted claim indicated that Wake Internal Medicine should receive payment. I then contacted Wake Internal Medicine Consultants and spoke to Emily, who claimed that she looked at the claim and it did not indicate that payment should go to Wake Internal Medicine Consultants. But she agreed to refund what I'd paid at the time of the visit, and said it would be done ASAP. It's now August 1. I've heard nothing, haven't received the check...looks like I'm going to have to take legal measures to set this right. Sad, but after this I'm finding a different primary care practice.

Had to move my physical out a month and a half for doctor's convenience. No choice! No concern for…read moremy schedule.

I have been seeing Dr. Jack Lam with Rex Pain Management for just over a year. In 2017, I had…read morepost-op hernia pain that Dr Lam was treating by administering injections. At first, I doubted it would help at all, but by the third injection (3 months apart each) the pain is nearly nonexistent. Then, after a car accident mid-2018, I went back to see Dr Lam for spinal pain. I've only had one epidural with Dr Lam since then (Nov 2018), but his technique and results were phenomenal! Prior to seeing Dr Lam, I had previously been seen by Duke Pain and was prescribed extremely high doses of pain medication for a pre-existing condition and it took months to wean off all the opiates. (I purposely chose to wean off the opiates as the long term use kept life from being enjoyable. Life just becomes numb.) I was worried that Dr Lam would just write for more pills and send me on my way, but this is not his philosophy. He is conservative in his treatment algorithms, yet remains thorough, thoughtful and *gasp* he actually listens to his patients. Dr Lam treated me like an individual patient with unique needs, not just throwing the same treatments at each patient. I was most appreciative of the fact that he recommended several options for helping to manage my pain without writing a prescription for opiates. This is how medicine should be routinely practiced! Also, staff is always polite, professional and is respectful of my time when I've visited the office for appointments or procedures. If you want a pain management provider that will look you in the eye while you're speaking, will actively listen to your concerns and needs, and is highly experienced with providing conservative, yet effective, treatments for your pain, please consider making an appointment with Dr Lam. He's worth every minute of your time to meet him and see if he can help you, too.

after seeing Dr. Shaw, he determines that all my other doctors are wrong without looking at my MRI…read moreand this is after rescheduling my appointments without telling me that they rescheduled my appointment when I called to make sure that they have all my records and I've told they did I even checked with the people who did my MRI. He does not even bother to check with others. He just comes up with this theory oh, it's your muscles. What will put you on a new anti-inflammatory and another injection? I said absolutely not. I've already talked to neurologist. I've already talked to other providers. this place is totally unprofessional. I don't know what happened. They used to be very good but this Dr. Shaw I'm sorry but I don't want anything to do with him. I am so frustrated and in so much pain right now. his reasoning behind my pain is oh your muscles are too tight. Your glutes are extremely tight.

When I moved to Raleigh in 2012, I thought it was important to become an "adult" and establish a…read moreprimary care physician rather than hitting up the minute clinics. I really lucked out with Dr. Jones. I'm currently looking for a new PCP after moving out of state, and it makes me realize just how awesome Dr. Jones is. I honestly felt like Dr. Jones listened to me. I didn't feel like I was just another patient to write some prescriptions to and move along. She is everything a primary care physician should be in that you should be able to talk to your doctor about your on-going health, not just when you get a cold, flu, or rash. These doctors are hard to find these days thanks to the awfulness of our healthcare system in general in churning out patients. It would seriously be worth a plane ticket once or twice a year just to see someone you trust with your well-being.

I called to schedule a doctors visit for my client and women who schedules the appointments was…read morerude and antagonistic. I was worried about keeping the appointment because how hostile she seemed over the phone, however when we arrived the 2 ladies I came in contact with where very pleasant and the visit went smoothly. I don't know what happened to the lady who answered the phone but she needs to be trained or at the very least not answer the phones.