Staff (including check-in) was very attentive and professional. I was pleasantly surprised.read more

I continue to have issues with this clinic. Again, no call…read morebacks, insurance companies not getting the appropriate prior authorizations I need for my medications...I really liked my new provider Polanco but not enough to keep coming here. If you are reading this review, FIND A BETTER CLINIC. At this rate it shouldn't be too hard to do.

Let me start by saying that Dr Polanco and Andrea are amazing! They provide high quality care and…read moretruly want the best for their patients. I'm in awe every time I'm fortunate enough to see them by how much passion they show in their jobs. Trying to get in touch with somebody on the phone - good luck. I have been charged for a no show appointment twice. Each time, I've tried leaving a voicemail to cancel or reschedule and nobody listened to them or returned my call. Thankfully, they were able to remove the charge given the situation, which was nice, but still. To avoid this situation, I don't know why someone there can't just pick up the phone. I'm not too pleased with the demeanor or professionalism of the front desk staff. Every time I walk in for my appointments, all I'm given is "Name?" No kind of greeting, smile or anything. It almost seems like I'm a problem for them to come in for my appointments, which is why I usually try to just do telehealth unless something comes up where I'm NEEDED to go in office. When leaving, I avoid having to speak with check out by just requesting a follow up visit on the app. I've stopped trying to schedule in office at checkout because I get the same demeanor and unprofessionalism as check in. In conclusion, my providers are amazing, but the office staff is terrible. This is a medical office and it's absurd that NOBODY answers the phone or calls you back. You have to be very lucky to get in contact with someone.

This was our first time to this office. We were referred from another endocrinologist and while it…read moretook a while to get in, the care my daughter received was excellent. The day of the appointment she was to fast and as a result her blood sugar was dropping. She called the office to ask about what she should do as they really needed the fasting labs to understand what was going on with her blood sugar. LaDonna stayed on the phone with her for about 20-30 minutes trying to reach the provider to know what to tell my daughter. Ultimately, the provider wasn't available so she contacted another (on call) provider for us. She really went above and beyond in trying to help us! Once there, the RN Nisha (unsure of spelling and exact pronunciation) was very kind and started getting my daughter screened (going over meds, taking vitals, etc) and when she saw it was taking longer than expected, she get another nurse to come in to assist so that the doctor could come in. When my daughters blood sugar was checked and it was low 50's, they quickly tended to her. The lab personnel came to the room to draw blood instead of having her walk to the lab. Another nurse came in with peanut butter crackers and apple juice. The PA that works with Dr. D'Alessio also came in to ask how she was feeling with the low blood sugar. They were all so attentive and made sure she was okay. Dr. D'Alessio was amazing. He asked very pointed questions about her history, symptoms, etc. in order to better understand what is happening with her body and hypoglycemia. He even thanked her for going through the tough fasting in order to get the information they need from her lab work. He answered any questions we had and assured us we'd hear from him once he got the labs back. I am so grateful for a team of highly trained and knowledgeable professions to help care for my daughter.

I'm writing this review probably 15 years too late. However Duke endocrinology fu*ked my life up!!!…read moreI'm a type 1 diabetic and was under Duke care my entire adolescence. They took no action but to blame me for my high sugar!! When in actuality they are just terrible uniformed doctors!! I made straight A's in high school (even though I had to crawl out of bed to make it to the toilet to puke every morning due to high sugars. I was even selected to go to governor school for art. However these assholes who dictated my childhood said I couldn't go because my sugars were too "out of control" After awhile (years and years) you start to believe their bullshit because you know nothing different. I eventually just gave up on doctors altogether. Long story short, years later, I ended up in the UNC emergency room. After waiting weeks ,with what turned out to be a Staff Infection, and too scared to go to the Dr I was told if I had shown up a day later my leg would have been amputated. I was never able to sign up for insurance because of pre-existing conditions and out of pocket is 3k plus a month highway robbery. However after staying at UNC for a week with a staff infection they taught me carb counting!! Wow what a novel (not new) idea that DUKE SHOULD HAVE TAUGHT ME WHEN I WAS 8 YEARS OLD!!! Needless to say it completely transformed my life. I can't help but wonder where I might be if DUKE HADN'T FU*KED MY LIFE UP BY BLAMING IT ALL ON ME!! I didn't need that sh*t! I could go into more detail of how and why but all I can say is MALPRACTICE!!!!!! from my personal experience!!! I think of suing these as$holes everyday for what they've done to me!! The least I can do is write this review and strongly suggest you look at UNC for endocrinology experts. Things may have changed since in the 15 years since I've been there but any parent out there with a young type 1 get them on the right track early!! Please for their sake check out what UNC endocrinology has to offer

This has been one of my best clinical experiences. I was feeling nervous going to an…read moreendoctrinologist for the first time, but the moment I stepped into the building I felt peace. The atmosphere is beautifully crafted, from calming music and numerous plants to front desk staff that greet you with a smile. The nurses and doctors were attentive and knowledgeable, and I left feeling confident they could help me get to the root of my symptoms. On other occasions I've called over the phone, they've always been professional, compassionate, and helpful. I also experienced hypoglycemic symptoms during a blood draw, and they quickly got me the help I needed. They also were kind to my young children who came with me. So far this place has been an answer to prayer during a scary time of going to different doctors and clinics, and trying to advocate for myself. I don't feel like a number here. I also feel like my needs and preferences are respected. I would highly recommend!

This office is primarily concerned with creating needs for office visits, [which is a matter of…read morepolicy I found out]. Patients should also be resigned to being comfortable with almost NEVER seeing Dr. Yoo. Patients are assigned to a PA or NP immediately. The front desk is a group of wonderful people

As always Dr. P ALWAYS goes above and beyond for each and everyone of his patients. I couldn't…read morerecommend a more caring Dr. THAT gives the patient care he does. I will never be able to find or recommend a Doctor with such

Dr.Bob and his entire team @ Back to Basics are the BEST in Sanford! He is truly a Genuine Caring…read moreDR. All the staff are such sweet & friendly people. My family has been coming to Dr.Bob for years. I HIGHLY Recommend him!

Since my initial review, I have been contacted regarding my recent experience. It was a…read moremiscommunication error. Thank you for taking the time to give an explanation to my concerns.

From the owner: Dr. Michael Altheimer graduated from University of Iowa Carver College of Medicine in 1981. He…read morecompleted a residency in Internal Medicine at St Vincent Hospital and Medical Center in Portland, OR from 1981 to 1984. He then completed a fellowship in clinical endocrinology at the Cleveland Clinic in 1984 to 1986. He is board certified in internal medicine, as well as endocrinology and metabolism. Dr. Altheimer has practiced clinical endocrinology in Greensboro, NC since 1986. As a specialist in endocrinology, Dr. Altheimer has extensive experience providing care for people with a variety of hormonal disorders such as diabetes, high cholesterol, obesity, hypertension, osteoporosis, and thyroid disorders, among others. His top priority is to provide each of his patients with the highest level of quality, personalized care, while working collaboratively with the rest of each patient's healthcare team.