I continue to have issues with this clinic. Again, no call backs, insurance companies not getting the appropriate prior authorizations I need for my medications...I really liked my new provider Polanco but not enough to keep coming here. If you are reading this review, FIND A BETTER CLINIC. At this rate it shouldn't be too hard to do. read more

Creedmoor Centre Endocrinology - Front entrance. - Endocrinologists Near Me - Raleigh, North Carolina

Let me start by saying that Dr Polanco and Andrea are amazing! They provide high quality care and truly want the best for their patients. I'm in awe every time I'm fortunate enough to see them by how much passion they show in their jobs. Trying to get in touch with somebody on the phone - good luck. I have been charged for a no show appointment twice. Each time, I've tried leaving a voicemail to cancel or reschedule and nobody listened to them or returned my call. Thankfully, they were able to remove the charge given the situation, which was nice, but still. To avoid this situation, I don't know why someone there can't just pick up the phone. I'm not too pleased with the demeanor or professionalism of the front desk staff. Every time I walk in for my appointments, all I'm given is "Name?" No kind of greeting, smile or anything. It almost seems like I'm a problem for them to come in for my appointments, which is why I usually try to just do telehealth unless something comes up where I'm NEEDED to go in office. When leaving, I avoid having to speak with check out by just requesting a follow up visit on the app. I've stopped trying to schedule in office at checkout because I get the same demeanor and unprofessionalism as check in. In conclusion, my providers are amazing, but the office staff is terrible. This is a medical office and it's absurd that NOBODY answers the phone or calls you back. You have to be very lucky to get in contact with someone. read more

This place should not be in business. I started off at the lowest dose of thyroid medication, they increased it slightly because my labs showed there was still room to go up. Right away I started having heart palpitations, anxiety and my hair started falling out. Dr. Warren refused to lower my medicine because my labs still showed "in range" regardless of my symptoms. I have a history of auto immune issues and my sister has hyper thyroid so I know how dangerous having too much thyroid hormone is. These people don't care about you at all. When I called to talk a manager about this appalling treatment and how I felt dehumanized, they called back a week later and told me it sounds like we aren't a good fit and they would be happy to send my records somewhere else. Please don't put yourself at risk by going to this clinic. read more

I spent several years at this practice, and my experience was horrible. You will be passed off to different PAs. I only saw Dr. Warren-Ulanch ONCE in my 2+ years here. The rest of my time was spent shuffled around to PAs who didn't know me and who only knew my history from other PAs who spent 15 mins filling out my chart. Everyone here ignored my concerns. Creedmoor couldn't be bothered to take the time to care about their patients. My time as their patient caused me more harm than good. This is just the tip of the iceberg. I would try over and over again to get someone on the phone during normal business hours, only to be sent to voicemail. Those same voicemails were left unreturned. I would finally hear from them when I "missed" an appointment... funny thing is, those unreturned calls were me trying to schedule or reschedule. Other unreturned voicemails were me trying to make an appointment ASAP for insulin. So, they didn't answer calls from me trying to schedule or reschedule an appointment, then they didn't answer my calls pleading for insulin, but they DID stop sending in insulin prescriptions to my pharmacy, forcing me to result to inferior Walmart insulin as a means of survival as a type 1 diabetic who will die without insulin. read more

I've been seeing Dr. Polanco and Andrea Kerick for over 3 years and have had a great experience with both of them. It's been a refreshing experience after trying out different endos who were rude, judgmental, or made me uncomfortable. I definitely recommend them. However, the appointments person on the phone has been somewhat rude and you will have to advocate for yourself with him. I also had an experience with a rude blood drawing person in the lab. Overall however this endo has some great resources. I've only had experience with Dr. Polanco and Andrea but they've been great. read more

I was diagnosed with Type 1 diabetes as an adult, and received suspect care or lack there of at a clinic run by a major hospital system in the area. Feeling very concerned about my treatment at this facility, Dr. Warren was recommended by a well respected PCP I know. Dr. Warren is kind and very knowledgable. I found the appointment schedulers and the front desk staff helpful and polite at this practice. Because Dr. Warren heads this practice and thus could be consulted if needed by others, I would feel very comfortable seeing any provider at this practice. The office is clean and has a positive vibe. I am grateful for Dr. Warren steering me in the right direction after receiving questionable care at another clinic run by a big hospital system. read more

It took 4 months to get a phone call regarding my test results. I wrongly assumed my results were done-they were not. I was advised by a young woman who did finally reach out that I should go to the hospital for help as my numbers were so bad. Stay away from this inept practice read more

I went to this practice for a DEXA scan. I was told I had a pretty high score for osteoporosis and was given a list of 3 drugs to choose from. I felt like something was not right about the scan. I did my research and found a new technology called Echolight offered in Sanford. The Echolight scan confirmed that I did not have osteoporosis and I didn't need the drugs at all. The DEXA was done incorrectly and the person reading the report did not catch it. Before starting on a drug based on this scan, get a second opinion! read more

I have had very bad experiences at this practice, and my last visit was the WORST. I was given a higher dose of medication that I did not need, which put me in a very bad situation and ended up at the Emergeny Room. I do not recommend anyone coming to this PRACTICE!!!!! read more

I was in major physician distress for 18 days with nausea & vomiting, dizziness I'm tough, but my and it is not way to leave. When I entered her office mg blood pressure was close to 145/102, not good!!! I've been out of work, house bound and can't drive. I have a pituitary tumor that, although micro, I have the se horrible biouts of nausea, vomiting, flushing. My BP was close to 151/101 high for a 38 yr Dr Julia Warren. Was dismissive, belittling and indifferent to my pain, discomfort & the face that it might be related to the tumor and if not guide me in the right direction. I'm a nurse, you have to advocate for yourself, the receive insurance payment whether the provide great or even barely decent quality of care. Stay away from this office! I'm now headed to a specialist since I had to go to the ED to get any help after seeing Dr. Warren. I'm only concerned someone will have to insure what I have under incompetent doctors! read more

I've been going to this office for over a year now, and today saw Carla Culhane for the first time. She's a NP and newer to the office, and I was SO pleased with my visit. She took the time to listen to all of my questions/concerns and addressed them all. I didn't feel rushed at all, and she made a new plan of action for me. I normally see Dr Ulanch or Candy Stringer, but I will now request Culhane. The attention she provided today was definitely the best I've received. read more

Dr. Gamblin is great. Very knowledgeable, and gives you as much time as you need. I dislike their policy regarding labwork however. It's your responsibility to call them to get your labs. And once you call them they typically take 24hrs to get back to you. I've played phone tag on several occasions, lasting a couple of days, which can get very frustrating. That being said, that's really my only gripe with his office. Wait times are average. They're not super fast, but not as bad as previous offices I've been to (like Raleigh Endocrinology). read more

I switched to Duke Endocrinology due to lack of communication with Creedmoor Endocrinology. I couldn't get my records from the past 8 yrs to be transferred from Creedmoor to Duke. After about 3 mos of begging for my records, the ultrasound records done at Creedmoor were finally sent to Duke but could not be read due to low quality. read more

This office is terrible. If you read any of the poor reviews, they're all true. I've had problems with them getting my prescription right and providing appropriate documentation for the prescriptions for my insurance company. As good as the dietitian is is as horrible as the doctor is. There is no bed side manner nor attempt to understand the patient. Their office doesn't answer their phones and they don't respond to voicemails. They are there to make money but not provide care. Any productive communication is only by in person communication. Find another doctor for your care. read more

I have been with CCE for 4 years and have recommended friends. The time and attention that CCE personnel, Dr. Julia Warren-Ulanch, the PA's, nurses and staff, have given to me are beyond expectations. Staff has been kind and polite, Dr. J W-U, listens and takes as much time as needed to hear my concerns and successes as we review the doses appropriate for me. She and the PA's are very current with the changing advances in diabetes treatment AND how to utilize the insurance coverages. ( A job that doctors must now be up-to-date on.) She and the PA's were very speedy with responses when I needed use of insulin advise. As a computer challenged senior, one staff member took over an hour to train me on the use of linking my system to their Dexcom page. The answer machine is a bit long, but once I get the appropriate extension, my messages are returned within 24 hours. The office is inviting and clean and there has never been a long wait. It is a joy to go there! read more

I was very disappointed with this center. After looking long and hard for an endocrinologist to treat my thyroid issues, this place was a real disappointment. The doctor there is very cold talks down to her patients. No one at the office is really friendly. The place is not welcoming at all. read more

Dr. Warren was able to detect my thyroid cancer back in 2018, and for that I am grateful. However since then it seems this practice's communication, professionalism and all around care has deteriorated. In the last year, they spent 3 weeks unsuccessfully trying to fax a lab order for my bloodwork, then only after a month of the back and forth did they suggest posting it to my portal for me to print and bring in myself. My medications are time-sensitive so feels like that should have been realized as the solution much earlier. After all that, about a month had passed and my pills were never delivered (express scripts). I check my portal and my pharmacy to find my prescription was never approved for refill, which led to more back and forth initiated by me. I understand my responsibility as a patient but this facility makes you do their jobs for them. Dr. Warren treats your numbers, not the patient. Since being on the Levo my weight fluctuates 90-110lbs. She told me "maybe go see a nutritionist?" I've developed insomnia, mood swings, always sweating or cold and she essentially told me to treat all of those separately with other doctors and medications rather than considering a change of this dosage or medication. Felt like there was better care on the front end to land me as a life-long patient ($$$), but long term I have been incredibly disappointed by these individuals. I have found a new endocrinologist. read more

I gave blood for labs on December 9, they got the results back on 19th. The labs were not posted to my portal and it took 3 phone calls, each one getting more forceful, to get the results either sent to me (receptionist response : "I don't know how to post to the portal") or a simple phone discussion about the results. There might have been something serious? This is extremely irresponsible and totally unprofessional. After third call a PA finally sent me a very brief email with results. Truly crap customer service. And they seldom answer the phone and the phone tree does not direct me to leave a message for my provider. I understand that things get hectic around the holidays and I sincerely hope everyone has a good time off and the practice might be short staffed, but this kind of stuff should be planned for. That is called proper management of a professional practice. This endo came recommended to me by a diabetes professional and I'm starting to regret it. read more

As a patient and nurse I strongly discourage this practice. Poor bedside manner, cold, non caring and lacks knowledge and compassion.

If you are a thyroid patient, do not expect to feel better under Dr. Warren-Ulanch's care. She treats based on labwork, not symptoms, not recognizing that thyroid patients need to be in their optimal range to feel good (not just the "normal range"). For months I felt awful, but was ignored because my labs "were fine." (They actually were not). She ignored my symptoms. She ignored my plea to increase my medication. She refused my request have a more comprehensive lab panel drawn. She refused to look at the big picture. She only did the bare minimum & my health suffered. Now I have a doctor who listens. But unfortunately she found other health problems that stemmed from being under medicated & not being properly treated. I am finally on the road to recovery. I just hate that it took so long to get started. read more

When my thyroid disorder was first diagnosed, I was referred to a large local university-based clinic and I HATED it. It was always very crowded and the doctor didn't listen to me at all. She wasn't open to porcine thyroid meds and she didn't care about any of the symptoms I was having, or think that they were thyroid related (I looked them up - they were) - she also just didn't seem that interested in thyroid disorders. I switched to Creedmore Centre because I had a family member who saw Dr. Gamblin for thyroid stuff and liked the practice. By the time I got there, Gamblin had retired but I was still very interested in trying them out since they don't see diabetics, which seemed to be 90% of the care at the large clinic I tried. The office staff at CC is very nice. It IS a little hard to get them to call you back when you leave a message, but the trick is to just keep calling til you get them on the horn if you need something timely. The waiting area is VERY relaxing - they always have soothing music and calming visuals on the TV (The other large clinic I was at had like Maury and other overstimulating shows on - no good if your thyroid is out of whack and you're on edge all the time anyway!). It's also NEVER crowded. They seem to do a good job of spacing appointments. Speaking of appointments, they also have been very flexible about working around their scheduling system the two times I needed something urgent and at first glance it didn't seem like anything was available. Dr. Warren has been very responsive and flexible with me. When my numbers are "normal" but I feel weird, she's open to working with me to just *try* a dosage change to see how things go. When I've had questions, she has been very knowledgeable; and when those answers involve increased risk due to my thyroid issues, she is honest about that. I don't want a doctor who decides to just tell me "Oh that won't happen to you, it's rare" when there IS an actual risk - I want them to tell me "Yes, that's a risk, it might happen, but the overall rate in the Graves population is low." CC Endo passes my informed consent expectations with flying colors. Anyway, all this is to say that I like the practice so far, and Dr. Warren. I've been going for over a year, so I have plenty of experience with them under my belt. read more

Every person at this office has treated me with compassion, encouragement, solid medical knowledge and advice and professionalism. Sometimes I have to wait to be seen a bit past my appointment time, but I am always okay with that because I know they are taking the time each patient needs. When I am with Dr Ulaunch, or Candy Stringer, or any of the providers, I also know I have time to ask questions, express challenges, and will be heard. They are very responsive to every need in or out of the office. I have been coming here for 4 years from Apex. They are worth the drive. As someone with type 1 diabetes and other disorders, I've seen many endos and these are the best around! read more

Dr. Gamblin is a good doctor-good reputation, caring. His office staff is disorganized and unhelpful. They do not tell you when you are due for a follow up. They just don't refill medications if you miss an unscheduled follow up and without a phone call to you to tell you why. They have ordered the wrong medications for me on one occasion. They have given me incomplete information about what office procedures they are going to perform. While Dr. Gamblin is nice and knowledgeable, his office staff lets a lot of stuff fall through the cracks. Or maybe it is office procedure. I will be talking to Dr. Gamblin to find out about this. read more

I have been working with this practice for several months now. I have seen Dr. Warren Ulanch, Candy the PA and their dietician. All have been very helpful. I have never felt rushed and the care has been very thorough. They have worked well with my primary doctor. Would highly recommend! Over all organized, keep their appointments on time (which is important to me!) and friendly. read more

If you are looking for an endocrinologist who listens this is not the place to go. I truly miss Dr. Gamblin. I have had two appts. with Dr. Warren. I tried to give her a chance truly. But she only goes by numbers. She spent both visits typing into the computer instead of talking to me. Her exam was less than thorough. She did not examine my neck either visit. I called this week with serious concerns and asked to come back in to discuss them. I was told that it could be handled over the phone. The nurse called me and said sorry you're feeling bad labs are fine go see your primary care doc. I happen to have had a visit with my neurologist last week and told her what was going on - she asked if I had an endocrinologist, I said yes, she said are you on thyroid medicine, I said yes. She said what are they doing? I said nothing right now. She said get a doctor who will listen to you not just the bloodwork. I normally do not write negative reviews but am so frustrated by this doctor that I don't want others to have the same experience. read more

We love Dr. Warren-Ulanch and all her staff. Such amazing caring people. Dr. Warren-Ulanch is very knowledgeable and very compassionate. She truly cares about her patients and I would highly recommend this practice! read more

everything about this facility, I like, other then the TV that plays the same dvd on an endless loop over and over and over again. but aside from that , nothing wrong. read more

My son has been seeing Dr. Warren-Ulanch for several years; we actually followed her when she left her prior practice and went into practice on her own. In contrast to other reviewers, I feel that she is very attentive to me and listens to my concerns; her exam was appropriate for my son's problem. I have never had an issue with medication refills. We don't usually receive phone calls about lab results but that's because we always have an appointment a week after labs are drawn, so we discuss the labs then. I have been very pleased with Dr. Warren-Ulanch and plan to continue seeing her for many years to come. read more

I have seen Dr. Gamblin a few times and over all, he seems to be knowledgeable. My complaint is - I was billed for a missed appointment that, when I called to question, I was told I had scheduled it six months prior. I don't recall scheduling the appointment, but maybe I did. Either way, I never received a reminder phone call for the appointment. So as anyone would, I missed the appointment that I did not know I had. In the meantime, and before I ever got the bill for the missed appointment, I was trying to schedule an appointment. You see, I knew I needed to see Dr. Gamblin six months after my previous appointment, so I was trying to schedule an appointment and couldn't get one! Of course, since I haven't ever missed an appointment before this, I assumed this fee would be credited and my follow-up appointment would be scheduled. Instead, I was told that there wasn't anything they could do about the charge. I am not sure Dr. Gamblin is aware that he lost a patient because of poor communication from his staff, but he did. His nurse Ellen is the reason I will not return to see him. Ellen was not accommodating, she does not return phone calls promptly, and is not customer service minded. Maybe Nurse Ellen feels that Dr. Gamblin has enough patients and losing one is not a big deal to her. My guess is, Dr. Gamblin would rather bill me for regular doctor's visits to monitor my thyroid throughout pregnancy (and after) verses get paid for a missed appointment that I did not schedule. Funny how short of a vision a doctor's staff can have. It is the principle of the matter that will ended my relationship with Dr. Gamblin. read more

My first time going into the office I stood at the window waiting on someone to greet me. One of the ladies yelled just sign in with the window closed. At first I thought maybe it is just me but that was rude until another guy came in behind me and they yelled the same to him. He said something walking to his seat about how rude that was to talk to someone with the window closed as though we were in jail. The only reason I stayed in the office was because the MA was nice and so was Ravine. I had to go in and pick up some medicine that was left at the front counter a few weeks later and the same thing, the ladies behind the window yelled with window still closed just sign in. I then informed her I was there to pick up medicine. She handed it to me and closed the window. I have been too a lot of doctors offices in my time and this by far has the WORSE front office staff I have ever seen. My next visit I knew to sign in and overheard the lady tell the MA you may wanna check her in after waiting for 10 minutes. If you have to be this rude why work with patients or be in this type environment? The doctor was great but three weeks later I am still waiting on the office to call me for a diabetic class on how to use insulin and yes I have called them 3 times, left messages and still no callbacks. I started using the medicine myself and my PCP was not happy and set up classes because my blood sugar dropped to 50 and was worried. He said I should think about maybe looking for a new doctor. After reading some of the reviews he may be right. I can not believe that a doctor's office could be this horrible. I will let the doctor know who referred me may not need to refer anymore people to this office. read more