I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.

Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price…read morefor the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate!

I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them…read moreagain, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!!

When I picked up my scheduled rental, the rental agent processed some paperwork and handed me the…read morekeys and said she did not need to check the car with me, and I was free to find the car in the parking lot and start driving. I did so, and about 8 miles later I first noticed that the fuel gauge showed half-empty. I pulled over to fill the tank. I also confirmed they had set "Fuel out" at 100% on the paperwork, so I emailed a request for a refund of the missing fuel, along with documentation, and Hertz denied the refund. Of course I still had to return the car with full tank of gas, so they ripped me off $30.

Very kind man in office, helped me quickly & was very lax about specifics. IPrice was on the higher…read moreend because I am under 25 but he was very transparent about fees, etc. I would return here!

So, the woman's restroom was closed when we went in the station, and it smelled very heavy of…read morebleach inside.

Arrived on time, but they had the doors locked. We were not let into the bus. Was given no refund…read moreor option for a later bus ticket. The return ticket had to then be cancelled, and I was given a credit. Overall, $30 credit for $200 worth of tickets and I had to find another way to my destination. Worst experience ever with a company.

The car was far from clean. Inventory in it included: a bag of goldfish crackers, a purple pen,…read moreand 4 crayons. The back windshield was super dirty, the front window caked with seasonal dead bugs. I had to get out some windex to clean it up. If this sort of thing doesn't bother you, then its fine I guess. There's not a lot of inventory, maybe a dozen cars so I suppose you better reserve early.

Long story short, I reserved a car, the guy claims he tried to call me and then said I needed to…read moredrive to Brighton, Michigan to pick up the car which is about 35 minute drive away from my house. He was even nice enough to offer me to drive a shuttle.....LOL!!!! Maybe I'm asking too much but he could have taken the same shuttle he offered me and picked up the car I rented. Ended up having to find an alternative and was late to my meeting in Chicago. Never again! LA

First of all, I never write reviews but this was very warranted. I rented a car and upgraded to…read moreluxury vehicle : once driving the vehicle the check engine collant light came on a few times. To be safe and not damage the car : I called the Enterprise by my Dads place where I was staying. They immediately put me in a car, later that day when we found out the luxury car needed to be taken to the dealer, Marquis at the Royal Oak office put me a very nice new car. He also was so professional, kind and hardworking. Upon changing my reservation & returning my car to DTW a few days early as had to get back home for a work project : was presented a bill that hadn't been adjusted yet. Mike took the lead and was kind, professional and apologetic to my situation. I wasn't looking for sympathy: life happens, it's how we you react to the events that define who you are. Mike offered a very generous discount for my inconvenience and I accepted. He told me he'd take care of it as I was trying to catch the shuttle (which they have a ton of so rides to and from DTW were super quick). This morning I had call from David the store manager who wanted to make sure I was happy with my experience. The level of professional service, kind demeanor and above & beyond good humans (even the young lady who checked my car in) at every turn made this an experience I won't forget. Remember you get more bees with honey. The way the whole Enterprise team handled this very little hiccup makes them the sweetest in my book!

I have never been SOOOOO disappointed in Enterprise in my life…read more We booked a 15-passenger van with Enterprise on January 20, 2026, well in advance of our trip scheduled for July 24 through August 2. This was not just any trip. A group of family and friends were travelling with me from Canada to Texas so we could bring my husband's ashes home. It was an incredibly important and emotional journey for all of us. Because of how important this trip was, we did everything we could to make sure there would be no issues. We confirmed our reservation multiple times over the months leading up to our departure. We even called Enterprise three separate times during the week before our trip, and each time we were assured that everything was good to go. Then, on the very day we were supposed to leave, we received a call telling us they did not have a vehicle for us. WHAT?! How does this even happen? We immediately called and asked to speak with a manager, but instead of receiving a solution, we were given a frustrating runaround of excuses. We were eventually told that an area manager would supposedly have a vehicle brought to the airport for our 6:00 p.m. pickup time. This was especially confusing because we had initially been told there were no vehicles available due to recalls. At that point, we simply could not gamble with our trip or trust that Enterprise would actually come through. We had to start calling other rental companies ourselves, scrambling at the very last minute to find transportation for our family and friends. We planned ahead. We booked months in advance. We repeatedly confirmed our reservation. We called multiple times the week before. We did everything right. And despite all of that, Enterprise didn't just drop the ball--they stomped on it at the worst possible moment. Thankfully, Budget Rental came through for us when we needed them most. They helped us out at the last minute and made sure we had a vehicle so we could continue with our journey. Thank you, Budget, for stepping up when Enterprise let us down. You have earned our business going forward, as well as the business of everyone I know who hears this story. Enterprise, you should be ashamed of how this reservation was handled. When people are trusting you with something this important, the least you can do is honour a reservation that was made six months in advance and repeatedly confirmed.

This place is the worst. I was supposed to have a week using a week rate from AARP. They gave me…read more5 days. When I called to talk to the mgr., Abdul, a clerk claimed he was Ebraham who owned the place. When I came in during the hours the owner was supposed to be there, Abdul refused to let me see him. Absolutely the worst. Go to Enterprise--they are professional.

they robbed me with an 109 dollars scammers i booked a care…read moreand after i returned it and left the state i wen back to az and then the charged me extra they know how to play it go rent ur car From somwhere else

Note - I've never rented a car before. I got zero information on how to use basic features of my…read morerental car. Nothing was covered by the sales person like, how do I open the trunk from the inside of the car? How about from the outside? How do I put it in reverse (seriously Nissan why make a gear shift that requires a youtube video to learn to operate)? Why didn't they check the wipers before giving it to me so they would see the drivers side wiper falling apart in the middle of a rain storm? How do I use the key fob? Click twice? Click once? No click? Overall it was a really disappointing experience. I'll try a different company if I have to rent again.

I wanted to give a huge shout out to Adam, Noah and Alex. They saved my birthday getaway! I had a…read morehuge problem when I purchased my jeep and it had to be towed into the dealership. I also was suppose to be in Chicago for my birthday girls weekend. Those guys helped me make it happen. Thank you again so very much!!!