If I could give less than one star I would consider it. I needed a car while one of mine was in the…read moreshop. As my wife was driving me to the location to collect the car they called me to inform us that there was actually no car available, and that none would be available until much later if the day, if at all. This is despite me having an online booking! Ended up using the Enterprise store on Washtenaw Ave who, despite not having a car immediately available were at least able to scramble and find me one.

As someone who travels both domestically and internationally, I rent cars all the time. I have…read morefound that National Car Rental is both reliable and often more reasonably priced than some of the other major brands which given how much the cost of car rentals have gone up since COVID is a relevant consideration.

I'm writing this review based on my experiences with the service department that corresponds with…read morethis street address. The paperwork says they are called Ann Arbor Automotive and they are the service department attached to the Hyundai Dealership. I went there today to have a recalled part replaced. I was assisted by John Dunfee. He was very courteous and even suggested a place to have breakfast while we waited. He told us it would be done in an hour so we went to breakfast and came back. We were a little early so he escorted us to the waiting room where my son was able to be entertained by watching the men work on the vehicles through a large window. Are car was indeed ready within one hour. The checkout process is very smooth. I was very pleased with the friendly customer service at this location and the efficient service.

From the owner: Anticipating our customers and guest needs and concerns. Assisting and advising our community with…read moreall everything automotive.

I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them…read moreagain, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!!

Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price…read morefor the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate!

When I picked up my scheduled rental, the rental agent processed some paperwork and handed me the…read morekeys and said she did not need to check the car with me, and I was free to find the car in the parking lot and start driving. I did so, and about 8 miles later I first noticed that the fuel gauge showed half-empty. I pulled over to fill the tank. I also confirmed they had set "Fuel out" at 100% on the paperwork, so I emailed a request for a refund of the missing fuel, along with documentation, and Hertz denied the refund. Of course I still had to return the car with full tank of gas, so they ripped me off $30.

Very kind man in office, helped me quickly & was very lax about specifics. IPrice was on the higher…read moreend because I am under 25 but he was very transparent about fees, etc. I would return here!

So, the woman's restroom was closed when we went in the station, and it smelled very heavy of…read morebleach inside.

Arrived on time, but they had the doors locked. We were not let into the bus. Was given no refund…read moreor option for a later bus ticket. The return ticket had to then be cancelled, and I was given a credit. Overall, $30 credit for $200 worth of tickets and I had to find another way to my destination. Worst experience ever with a company.

Long story short, I reserved a car, the guy claims he tried to call me and then said I needed to…read moredrive to Brighton, Michigan to pick up the car which is about 35 minute drive away from my house. He was even nice enough to offer me to drive a shuttle.....LOL!!!! Maybe I'm asking too much but he could have taken the same shuttle he offered me and picked up the car I rented. Ended up having to find an alternative and was late to my meeting in Chicago. Never again! LA

Employee seemed annoyed to be working, and "no cars were available" when booking online. Absolutely…read moreuseless.

We were victims of Spirit airlines overnight closure while vacationing down in Florida. Both…read morelocations were more than friendly and accommodating with helping us find a good vehicle to get us back home. When I got back to Detroit to drop off the car I mentioned some issues with the car I had noticed, nothing of significance, and it wasn't said to complain about those issues, it was more of a FYI for the next guy. they really hooked us up with a good discount over it!! I repeatedly said it was unnecessary but the gentleman who helped us insisted and said that they were just happy to help. I wish I had remembered his name because it was truly such a blessing after losing our flights last second like we did. Would have loved to have given him an extra shout out!! I've never wrote a yelp review before but I felt like this earned my first! I will absolutely, without a doubt use enterprise again!!! Thanks enterprise for saving the day! :)

Somewhat quick in and out. The faulty child seat was adjusted by Zach... I appreciate his hard work…read morefor that gesture. Rented a Ford expedition. It was clean, and high tech ... 5stars. The girls enjoyed Candyman as our driver. Very friendly and helpful!!

This place is the worst. I was supposed to have a week using a week rate from AARP. They gave me…read more5 days. When I called to talk to the mgr., Abdul, a clerk claimed he was Ebraham who owned the place. When I came in during the hours the owner was supposed to be there, Abdul refused to let me see him. Absolutely the worst. Go to Enterprise--they are professional.

they robbed me with an 109 dollars scammers i booked a care…read moreand after i returned it and left the state i wen back to az and then the charged me extra they know how to play it go rent ur car From somwhere else

I wanted to give a huge shout out to Adam, Noah and Alex. They saved my birthday getaway! I had a…read morehuge problem when I purchased my jeep and it had to be towed into the dealership. I also was suppose to be in Chicago for my birthday girls weekend. Those guys helped me make it happen. Thank you again so very much!!!

I love this location. Had a rental for a month due to body damage on my car. They were a breeze to…read morework with. In fact someone hit my rental and it had to be repaired. They made the whole experience seamless. My daughter had accidentally left a pair of keys in the glove compartment. The branch manager tracked them down for me so we were able to pick them up. Great location! Can't recommend this team enough!!! Oh and the porter who took me back to my car was great!! He was so kind and helpful.

I'm extremely disappointed with the service we received at Subaru of Ann Arbor…read more We were told our battery was fine -- the next day I was stranded. We spent $1,800 and got the car back with parts left unsecured under the hood, broken items unaddressed, and the interior smelling like smoke and dirty enough that I had to immediately get it washed. After paying, communication completely stopped. Multiple calls and texts to the service coordinator and more than one supervisor went unanswered. So, Subaru of Ann Arbor when (if) you answer this review to say call you, please include a name to ask for that will actually answer and return phone calls. Also, we were also told our brakes needed replacing soon. Later, a different repair shop later confirmed they were actually fine-how is that??? We trusted them and feel completely taken advantage of and wasted $1,800 plus their outrageous cost of a new battery, a would NOT recommend their service department.

Joined my friend as she was waiting for her vehicle. The waiting area is very nice - free wifi,…read morecoffee/beverages, and a decent amount of seating. Service seemed friendly.