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    Navy Exchange

    3.4 (202 reviews)
    Open 9:00 am - 8:00 pm
    Updated over 3 months ago

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    Broken LED boards on my nuwave oven
    S T.

    This review is for the NEX at 32nd Street San Diego Home Store and for the ASURION company that sells bogus warranty that are not honored in these stores. This is all regarding A defective LED screen on a NUWAVE Oven that I purchased there with an extended warranty. I grew up in San Diego, I joined the military and ended my military career teaching here in point Loma at the ASW base. I bring up this fact to show that I have been in San Diego shopping at the different navy exchanges and other stores on the base, or should I say back in San Diego since 1996 or 1997, and I know for a fact that anytime that I purchased an electronic item and paid for the asurion warranty that the representatives at the cash register explained to me that AFTER my product warranty of one year expired, that the Asurion warranty would take over and begin at that point. I confessed that I hate discussing anything with Management at the navy exchange because it's like talking to a brick wall. When I attempted to bring up this fact and use my Paid warranty because my new wave oven LED board stopped working and if they were to honor the warranty as they stated when I purchased this device, I would still be covered until June 13, 2024, but the navy Exchange Management refuses to honor that warranty. I took my request for Warranty Service to the customer service desk, where the lady who helped me has worked there for years and I remember her from a minimum of having worked there for 15 years. She explained to me that my warranty is still good until June 13, 2024 and went over the fact that I had the one year warranty first, then the Asurion warranty would begin. The employee called a manager, who stated that the warranty ran consecutive with the manufacture warranty, yet that is 100% without a doubt, not what was sold to me and they refused to honor what they sold and how they sold it. I walked back to the electronics department to discuss the same issue with those employees, and the first lady that I spoke with said the exact same thing that the initial lady said, that the warranties ran concurrent not consecutively, but she is only an employee and not a manager, like the one that I spoke with. Manager follow me back to the area, where I was speaking with those employees, and I explained to him that I wasn't trying to undermine him, I was trying to confirm what I already knew to be true, while also educating his employees. This guy said that he would send out an email to all of the department people to let them know how it supposed to work, which does nothing for me. It's a total slap in the face from the navy exchange at 32nd Street, from the Asurion company whom refused to honor this warranty. The navy exchange, Employee explained to me that the warranties were differently because the original warranty covers limited incident as the Asurion covered accidents like drop and spills, etc. I appreciate him telling me that, but I really don't care because it is not what was sold to me! The navy exchange at 32nd Street owes me $139.99 for stupid new Way loving that's only been used 12 times at the most yet the LED panel is unreadable. I can't tell time with it or set temperature or know how long it is before anything is finished cooking. It's a waste of money and looks brand new. I hate me and I hope, I will keep my hopes to myself. I have used this oven less than 12 times and it is a waste of my money and I want it fixed replaced or refund and they won't do either at the Exchange or the warranty company. ASURION. Save your money and don't try to get any resolution for the navy exchange employees because you will not get it. They are robots at best and those robots say no no no no no I can't help you. I can't do anything and I don't want to goodbye.

    Back lot parking if you need it
    Zachary D.

    This NEX is nice and the people are relatively nice. This is mainly about their prices/policy. I grew up in the military. It used to be their policy to serve those that serve us offering name brand products at low prices. That is still their slogan but it couldn't be more further from the truth. You don't pay tax, but they hike the prices so high that you never or rarely get a deal. People drive a distance to get deals here and they should shop in their local area because they usually have better or competitive prices. Sorry to say but these places are in it for money/profit. Not to serve active duty/vets. Not at all.

    Don't go to their jewelry department. Horrible service. My husband bought my wedding ring here & they told us to give it 6-8 weeks. 3 months passed & I never got my ring bc they never place the order. They try to make it better by telling us that they'll give us 5% back refund & when we went to get the refund they say the manager isn't there to do it. Like wtf??? Why didn't they tell us this beforehand so we can't stop wasting our time here. Terrible service

    Marilyn G.

    Among the Bases around San Diego, this one is my Favorite. I do my Grocery here and do the shopping for our clothes etc. It's a bigger shopping area, they have 2 floors for shopping. There is Clothing, jewelry, shoes, bags, etc. The grocery store here is big and well organized. Active personnel and their family members, Veterans, and Retirees are the only ones with access to any Bases or can shop here. We come here often since we are already retired Military , and we have now lots of time to visit this Base. Friends and Family can come into this Base too but Only if you are with a Person with a Military ID active or retired.

    Food court
    Christopher J.

    The review's for the Flower Shop and the various souvenirs they sell, not a bad selection. With helpful and friendly staffers, this part of the exchange is on point. Worth a look!

    Kid's clothes
    Maritess C.

    I came here with my family today. My dad is retired Navy so he gets benefits of shopping here all the time. I unfortunately lost my military identification privileges after finishing college. That is the max age you can keep an identification card for when you are a kid of a parent that's military. Anyway, my daughter, myself, my brother and his girlfriend got to go here with my parents in two separate cars. Parking gets full but you find parking fast. As I entered, they house two separate buildings. One is clothing, jewelry and shoes. Nice selection. I also saw high end makeup. Makeup heaven here. I only got a pink shirt that was $7.00. I was in shopping heaven. Haha. We went in the other building which had electronics, stuff for the house, etc. My dad bought my daughter a Mine Craft video game, and I found these glass water bottles for $1.00 at the dollar bin. Great deals! There's no tax here which is nice. I may come here with my parents next time. I definitely had a great shopping experience here. The other building we went into was a food court which had Subway, Five Guys, Panda Express, Rubio's, etc. Eat here if you get hungry shopping. Great Navy Exchange location!

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    7 months ago

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    10 months ago

    Great prices, great food,great service....and no taxes....very good meat counter with great quality of meat,great selection of alcohol.

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    2 years ago

    It's always a pleasure shopping at the NEX! It's very clean, staff are always friendly and the shelves are always fully!

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    4 years ago

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    2 years ago

    The Prices & Policy is HORRIBLE! Shop somewhere else where you won't feel robbed, Tax Free smh.

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    Page 1 of 6

    Ask the Community - Navy Exchange

    Does the NEX price match?

    They do, but you have to have the hard copy newspaper. I've used my phone as a reference and it took 5 different managers to agree to it. I think what I did is that I just wouldn't leave so in order for me to leave, they just said "do it" but they… Read more

    How is this compared to Pearl Harbor NEX in terms of size/quality?

    I understand the Pearl Harbor May be larger but San Diego nex very large , high quality ,& great customer service .

    View All 3 Questions

    Review Highlights - Navy Exchange

    I was specifically looking for workout stuff but I was impressed with the variety of items this NEX had to offer.

    Mentioned in 61 reviews

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    Fashion Valley

    Fashion Valley

    4.0(1.1k reviews)
    5.9 miLinda Vista
    $$$

    I only have two malls i consistently go in San Diego, the Fashion Valley Mall and the UTC Mall…read more However, UTC mall is more of a leisure... to walk around and kill time, for my son to play at the playground, for the festivities on the holiday season especially Xmas, to have family fun dates and good food experiences at nearby restaurants and the mall I always go to every time I have issues with my Apple iPhone and techs. The fashion Valley Mall tho, is my main mall. This is the mall where I actually do most of my shopping. We watch movies at the AMC theater when we have extra time and get food at the cafeteria/food court area after hours of walking. My son never misses going inside the Laderach to get a free taste, the best chocolate there is. We love going to this mall, especially with my son now being a teenager, we would most likely be doing lots of our shopping activities here especially at his favorite boutiques, like the zumies, Hollister, Rayban, and plenty others I do not recall.... We also love going to The escape room where the mall is. My favorite is the Nordstrom Rack! ;) The holidays tho could get really packed and busy but there's alot of nice things to see and lots of good deals to look forward to.

    Hello May!! Came to…read moreFashion Valley on what must've been an off Sunday because...where was everybody? I hadn't been here in years, fully prepared to fight for parking, but jokes on me. Endless spots to park! That's a first! Are malls dead now? How are stores surviving? Anywhoo, I still spent more than planned. Damn you, Sephora! Pros: *Surprisingly easy parking (a rare mall miracle) *Huge mix of stores from bougie to budget - Louis Vuitton, Coach, Hollister, Macy's, Nordstrom's, Neiman Marcus, H&M, Zara, and Gucci to name a few *Open-air vibe with palm trees; very San Diego aesthetic with a tropical feel; complete with fountains and artistic landscaping *Solid food options with a food court, cafes, and kiosks, Cheesecake Factory, Seasons 52, and my fav, True Food Kitchen *Clean and well-maintained and easy to wander around *There's a lot of variety here to keep you entertained *They have seasonal events that is a nice addition to shopping Cons: *Felt oddly empty for a Sunday..kinda eerie but it may be an introvert paradise *Dangerous for your wallet (you will overspend) *Some stores seem like they're hanging on by a thread *Malls just don't hit like they used to despite the pros- mainly because everything has gone up! Shopping isn't as enjoyable when things cost an arm and a leg. Overall: 3.5 Stars - Still one of the nicer malls around if you're in the mood to stroll, shop, and accidentally blow your budget (Guilty!). Would I come back? Only if my bank account approves!

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    Fashion Valley
    Fashion Valley
    Fashion Valley

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    Navy Exchange - deptstores - Updated May 2026

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