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    Navy Exchange

    3.4 (205 reviews)
    Open • 9:00 am - 8:00 pm
    Updated 1 month ago

    Navy Exchange Photos

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    Bunny G.

    NEX to find all the goodies you need! Go Navy! Thank you Jesus for our wonderful military!! Xoxoxoxox

    Norman R.

    One of my go to locations for making purchases during the holiday season. Great value, on name brand items, and absence of local tariffs. Customer service is always great; the experience is always streamlined; and environment is extremely organized and tidy. The ability to show is a huge benefit. Thank you.

    Broken LED boards on my nuwave oven
    S T.

    This review is for the NEX at 32nd Street San Diego Home Store and for the ASURION company that sells bogus warranty that are not honored in these stores. This is all regarding A defective LED screen on a NUWAVE Oven that I purchased there with an extended warranty. I grew up in San Diego, I joined the military and ended my military career teaching here in point Loma at the ASW base. I bring up this fact to show that I have been in San Diego shopping at the different navy exchanges and other stores on the base, or should I say back in San Diego since 1996 or 1997, and I know for a fact that anytime that I purchased an electronic item and paid for the asurion warranty that the representatives at the cash register explained to me that AFTER my product warranty of one year expired, that the Asurion warranty would take over and begin at that point. I confessed that I hate discussing anything with Management at the navy exchange because it's like talking to a brick wall. When I attempted to bring up this fact and use my Paid warranty because my new wave oven LED board stopped working and if they were to honor the warranty as they stated when I purchased this device, I would still be covered until June 13, 2024, but the navy Exchange Management refuses to honor that warranty. I took my request for Warranty Service to the customer service desk, where the lady who helped me has worked there for years and I remember her from a minimum of having worked there for 15 years. She explained to me that my warranty is still good until June 13, 2024 and went over the fact that I had the one year warranty first, then the Asurion warranty would begin. The employee called a manager, who stated that the warranty ran consecutive with the manufacture warranty, yet that is 100% without a doubt, not what was sold to me and they refused to honor what they sold and how they sold it. I walked back to the electronics department to discuss the same issue with those employees, and the first lady that I spoke with said the exact same thing that the initial lady said, that the warranties ran concurrent not consecutively, but she is only an employee and not a manager, like the one that I spoke with. Manager follow me back to the area, where I was speaking with those employees, and I explained to him that I wasn't trying to undermine him, I was trying to confirm what I already knew to be true, while also educating his employees. This guy said that he would send out an email to all of the department people to let them know how it supposed to work, which does nothing for me. It's a total slap in the face from the navy exchange at 32nd Street, from the Asurion company whom refused to honor this warranty. The navy exchange, Employee explained to me that the warranties were differently because the original warranty covers limited incident as the Asurion covered accidents like drop and spills, etc. I appreciate him telling me that, but I really don't care because it is not what was sold to me! The navy exchange at 32nd Street owes me $139.99 for stupid new Way loving that's only been used 12 times at the most yet the LED panel is unreadable. I can't tell time with it or set temperature or know how long it is before anything is finished cooking. It's a waste of money and looks brand new. I hate me and I hope, I will keep my hopes to myself. I have used this oven less than 12 times and it is a waste of my money and I want it fixed replaced or refund and they won't do either at the Exchange or the warranty company. ASURION. Save your money and don't try to get any resolution for the navy exchange employees because you will not get it. They are robots at best and those robots say no no no no no I can't help you. I can't do anything and I don't want to goodbye.

    Ashley C.

    Don't go to their jewelry department. Horrible service. My husband bought my wedding ring here & they told us to give it 6-8 weeks. 3 months passed & I never got my ring bc they never place the order. They try to make it better by telling us that they'll give us 5% back refund & when we went to get the refund they say the manager isn't there to do it. Like wtf??? Why didn't they tell us this beforehand so we can't stop wasting our time here. Terrible service

    Back lot parking if you need it
    Zachary D.

    This NEX is nice and the people are relatively nice. This is mainly about their prices/policy. I grew up in the military. It used to be their policy to serve those that serve us offering name brand products at low prices. That is still their slogan but it couldn't be more further from the truth. You don't pay tax, but they hike the prices so high that you never or rarely get a deal. People drive a distance to get deals here and they should shop in their local area because they usually have better or competitive prices. Sorry to say but these places are in it for money/profit. Not to serve active duty/vets. Not at all.

    Marilyn G.

    Among the Bases around San Diego, this one is my Favorite. I do my Grocery here and do the shopping for our clothes etc. It's a bigger shopping area, they have 2 floors for shopping. There is Clothing, jewelry, shoes, bags, etc. The grocery store here is big and well organized. Active personnel and their family members, Veterans, and Retirees are the only ones with access to any Bases or can shop here. We come here often since we are already retired Military , and we have now lots of time to visit this Base. Friends and Family can come into this Base too but Only if you are with a Person with a Military ID active or retired.

    Ramona V.

    Great Navy Exchange! It's pretty much a Macy's! This is one of the nicest exchanges I've been to. I've been to the Travis Airforce Base in NorCal and I already thought that was a nice one. This hands down takes the cake! The have a separate store for furniture, electronics and fashion. I love the cosmetics that they have here! They carry Victoria's Secret, Bath & Body Works, MAC, Benefit etc. My favorite part was all the high-end designers! They had Versace, Ted Baker London, Tory Burch, Kate Spade! It's the same price you'd find at a normal Macy's but obviously there's no tax! Baby Daddy Marry Me Now Please so I can get my military spouse card to come here! LMFAO

    Food court

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    1 year ago

    Great prices, great food,great service....and no taxes....very good meat counter with great quality of meat,great selection of alcohol.

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    3 years ago

    It's always a pleasure shopping at the NEX! It's very clean, staff are always friendly and the shelves are always fully!

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    3 years ago

    The Prices & Policy is HORRIBLE! Shop somewhere else where you won't feel robbed, Tax Free smh.

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    Page 1 of 6

    Ask the Community - Navy Exchange

    Does the NEX price match?

    They do, but you have to have the hard copy newspaper. I've used my phone as a reference and it took 5 different managers to agree to it. I think what I did is that I just wouldn't leave so in order for me to leave, they just said "do it" but they… 

    How is this compared to Pearl Harbor NEX in terms of size/quality?

    I understand the Pearl Harbor May be larger but San Diego nex very large , high quality ,& great customer service .

    View All 3 Questions

    Review Highlights - Navy Exchange

    “I was specifically looking for workout stuff but I was impressed with the variety of items this NEX had to offer.”

    Mentioned in 61 reviews

    Read more highlights

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    Gaslamp Garage - Yes, that whole wall is magnets!

    Gaslamp Garage

    3.2(60 reviews)
    2.3 mi•Gaslamp
    •$$

    We made a super last-minute stop at Gaslamp Garage because we completely forgot sunscreen, and I'm…read morehonestly so glad we did! It's a pretty big store with a little bit of everything lots of cute merchandise, souvenirs, and random knickknacks. The staff was super sweet, friendly, and helpful, which made the experience even better. The store itself was a really good size and everything was laid out nicely. I also thought the pricing was pretty reasonable, especially for a touristy area. Definitely a cute little place to stop by, especially if you're in the Gaslamp and realize you forgot something or just want to pick up some last-minute souvenirs or knickknacks. Would definitely recommend checking it out!

    We bought a Wiffle bat from Gaslamp Garage, and it literally broke in two the following day with…read morenormal use. Things can occasionally be defective--that's frustrating, but it happens. What was far more disappointing was going back to the store to ask whether they could exchange it. The staff showed **zero empathy** and made no effort to help resolve what should have been a simple customer-service issue. No concern that a product they sold failed immediately, no attempt to offer an exchange, and no interest in keeping a customer happy. A cheap Wiffle bat is not a major expense, but the way a business responds when something goes wrong says everything. This experience made it clear that customer service is not a priority here. Absolutely would never come back, and I would not recommend buying anything here if you expect the store to stand behind what it sells.

    Photos
    Gaslamp Garage
    Gaslamp Garage
    Gaslamp Garage

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    Ross Dress for Less - Great baskets here at this location

    Ross Dress for Less

    2.2(115 reviews)
    3.3 mi
    •$$

    This location is super nice, organized and surprisingly clean. It was really ease to find items and…read morenavigate through areas for certain items. I really like this Ross especially with it being super busy. They have a huge selection of clothes, shoes and everything in between for the household. I like all the Halloween Decor and Clothes they had. I find some items such as a dress, backpack and shoes to be inexpensive, but great quality.

    Worst customer service they don't respect the prices even if the tag day the description of the…read moreitem, they do the mistake of get a different price and it's not customer fault ....in this time Wendy cashier we explain the tag was the description of the item she remove the tag and say It's not the price and when i ask her to let me take a pic she was not let me, in the pic you would see her nam tag and the price all ready remove, and look under the shoe and say this is the price......what a BAD CUSTOMER SERVICE What a lack of customer service! I spoke with Yolanda because I asked to speak with the store manager, and that's the name she gave me. I explained my problem and asked if they would honor the price even if they had made a mistake, and she said NO. I even told her that the description on the tag matched, and she said NO again. I went to the trouble of coming to the Ross store in La Palomar, where we regularly shop, and when I entered the store, Arlet, who was very kind, helped me. I explained what had happened and even showed her the photo I posted, and Arlet very professionally explained that the price on the tag has to be honored. This made me realize that YOLANDA IS A LIAR to cover up the things her team is doing wrong... It's a shame that they provide such terrible service in this store. I understand that we are just another number for these stores, but if they don't have the training or the honesty to recognize their mistakes, then they should dedicate themselves to something else. And comparing them, for me, ARLET was much more professional and above all honest and sincere...

    Photos
    Ross Dress for Less - Front of the store

    Front of the store

    Ross Dress for Less - Air thing doesnt work and no trashcan

    Air thing doesnt work and no trashcan

    Ross Dress for Less - Front of store at night

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    Front of store at night

    Walmart

    Walmart

    2.0(210 reviews)
    3.3 mi
    •$$

    This location has improved their fitting room availability and also their inventory of the "Free…read moreAssembly" and "Time and Tru" designer fashion merchandise. This is their great and new style featured clothing designs. I appreciate they the Walmart buyers are in collaboration to bring high quality, great style, and beautiful fashion to us customers at affordable prices. This location seems to have many sale prices on these items, and I appreciate this. I was able to score about $100 worth of clothing for about $36, with the sales. Please don't write off Walmart for fashion, they are truly providing great style these days. I noticed that this location has a "Back To School" shopping area. This area has many different school uniforms and all of the school uniform accessories available at low prices. Wow, they did not have this when my daughter was in grade and middle school. This is great! I also was impressed that the cashier staff seemed to be reasonably present; 7 registers open PLUS self checkout was quick as well. Great work Walmart Chula Vista, you are making strides towards positive customer experiences.

    I didn't appreciate being caused to feel like a juvenile delenguient. I feel something is…read moredreadfully wrong with the way Walmart handles it's locked merchandise.First I waited for an employee to open the locked door. i had to summon them many times. I even attempted to call them on the phone. Finally someone unlocked the case retrieved the item I wanted then walked it to a cash register. This caused me to loose a lot of respect and loyalty for Walmart. I will guarantee you this, the next time I discover the item I want is locked up, I'm walking out and going to Target.

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    Walmart
    Walmart
    Walmart - Cute rattan patio furniture

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    Cute rattan patio furniture

    Navy Exchange - deptstores - Updated October 2026

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