Impeccable service! The staff is really nice, they have a great product selection…read more I go there every three weeks since 3 years, I love it! Highly recommended!

I've been to this salon a few times in the past years. the quality of nails they do is normally…read morevery good. The salon Is clean and comfortable however where this salon lacks is in customer service and professionalism. I booked for a shellac pedicure and dip redo on natural nails. the tech broke 2 of my natural nails which is always upsetting as they take time and effort to grow. my nails were finished they were good but not perfect. After my nail service I was scheduled for a pedi with shellac appointment which I was suddenly told would not be happening because my nails took too long.i did not want to argue so I hesitantly said ok to. I sat down to get my shellac removed from my toes for no more than 3 minutes and was accused that it was dip and that it wasn't coming off. i was asked to "find somewhere else to go" and leave. bottom line I was rudely treated and sent away with my shellac chipped: peeling off on my walk home. very dissapointed In the way I was treated.

I came to Vivianna's Day Spa with my mom and sisters and we all left feeling incredibly pampered…read moreand refreshed. We all received facials that last about 30-45 minutes. The esthetician that worked with me was very knowledgeable about different skin types and was able to give me great recommendations for mine. I didn't feel pushed into buying any of their products though, which is really nice. The spa itself is a beautiful space, very clean. Getting into the building, however, can be challenging on weekends because the doors remain locked so be sure to right down their instructions on how to get inside.

Recently visited from out of town and did one of their packages. The staff is excellent, very…read morefriendly. Services provided were ok. The esthetics of the rooms feel like a medical office from the 70's and not very relaxing, especially the room where they do pedicures. Walls had marks on them, there was dust everywhere. The location needs a full refresh. The equipment, towels, robes and slippers need all looks old and run down. But if this review was purely based on the staff, it would have been a 5 out of 5.

I've gone to this salon on three different occasions…read more ---The first time, I went to get acrylic nails that were very well done by Amy the owner. Loved them. From the service side, I was disappointed because I don't like it when the nail tech doesn't pay 100% attention to the customer. She started speaking in her language to another employee there every now and then. Then, I realized she was almost training the other employee at doing nails, and was explaining how she was doing it. At first that wasn't too bad, but then after 30 min, it seemed as if she paid no mind to me and just forgot that I was a person, not just a pair of hands, so she offered no conversation or involved me in any way-- nothing. I was happy with my nails, so in the end, I wasn't mad. It's just not ideal, from a service perspective. ---I went in a second time, and got Mel. She is amazing! I told her I didn't have much time for a full acrylic nail process, and we came up with a short cut that looked just like the full 1hr process. She went straight at it, no distractions, and my nails were perfect! She made my day--basically week, because she was so careful and quick. No cuts, perfect coating, and exact shape I wanted. I would choose her again and again! ---The third time I came to get an upper lip wax, and got Amy. She was quick and the wax they use is really effective. It's the first time the wax works so well on me. It was a bit messy, some got on my nose, but I didn't mind because she got it off before it dried. She was running behind on her last appointment, so I had to wait for about 5-7 min. And before being done with me, she went up to talk to a customer that walked in to the office. I wondered that why with such a quick procedure, she wouldn't just finish with me first and then go see the other customer, or had an extra employee to take care of the front. Oh well, it wasn't a big deal-- just not ideal. A tip if you're getting this done is you should wipe some alcohol on your upper lip every night to avoid little bumps or redness. ---All around good place, just not too high on customer service. And I've noticed the bedding area is not always very clean or has any place to leave your purse or jacket while you get something done.

This a wonderful new addition to the nail salon scene in Ottawa. Everyone is so friendly and…read morewelcoming. I've had two manicures here and received so many compliments on my nails. i used to go to La Crystal but they changed staff and it isn't the same. Everyone at Lashes & Nails is fantastic. I'm curious about the lash extensions they do but I'm not brave enough to have anyone touch my eyes! I've seen their work though and the lashes are gorgeous. I wish this salon lots of success. I adore Maya!

I got a Brazilian at the ten spot and it was great, it was a cool spot and all the girls were very…read morenice and accommodating. I'll definitely be coming back

I went to the 10 Spot today for a friends birthday to get gel manicures with her. They were a few…read moreminutes late getting started but that was no big deal as we were not in a hurry. Their tools were clean and so was the entire salon. This was my first manicure since I was 14 years old and I am now 28 so yes it has been a very long time. LOL! I was very happy with how my manicure turned out. The colours I picked were called Emerald lights and sir teal to you. These two colours gave my nails a sort of mermaid look which I absolutely love! My friend chose purple and gold for her nails. Thank you 10 spot for making my gel manicure a good

After my consultation I was extremely impressed with Alison (owner and head esthetician). She was…read moreprofessional, knowledgable and made me feel very comfortable. I went in for laser hair removal. I only had 1 session after my free consultation and the results are very positive so far. I'm looking forward to my next sessions to be completely hair free! Alison has lots of incentive programs and very affordable rates. She has state of the art laser machines too, which is key. Rumor has it she does killer facials. Can't wait to try one! A must for sure! Free parking, clean and comfortable atmosphere.

Great and very friendly stuff. They know me by name (I am a walk-in client for hair cuts) so I…read morenever make a phone appointment and I am generally very quickly attended to. Good value and great service.

Went for a massage and facial. The staff are so nice and friendly! Very welcoming and helpful. The…read moregirl who worked on me was very good. The only slight annoyance was whenever the music stopped or slowed down you could hear people in the hallway chatting and moving about- Im not sure but I think there's a gap between the walls and the ceiling that allows some noise in. All in all a minor issue. I will go back because I appreciated the service by everyone I met and I felt wonderful after my treatments!

I recently had an absolutely amazing haircut and colour with Pascal. It was my first time seeing…read morePascal, and I can 100% see why everyone has such great things to say! He is incredibly talented and has an awesome personality. Thank you Pascal so much for fitting me into your busy schedule. Ruby was fantastic as well. I love coming here. I know I will always leave feeling and looking even better than I arrived and I'm already looking forward to my next visit. Thank you so much for making me feel beautiful and pampered. The salon is also so beautiful and very clean, I can tell a lot of effort and thought went into the design process. It's gorgeous! Special thanks to Noah and Jennifer for helping me with getting my appointment. You guys rock!

Melanie is a fantastic stylist who has transformed my hair from blonde to a more natural light…read morebrown with grey highlights. It is so much more appropriate for a mature face. She is always very responsive to any changes I ask for in colour or cut.

There is free parking outside the shop can fill up around supper time. The owner is in the shop…read more100% of the time and I've had her cut my hair 2 times The first was just ok I had to go home and snip off some pieces that she didn't fit in correctly. The second was even worse. She cut the sides different lengths -which was NOT my style. When I told her they were not even she told me they were I insisted that she cut the longer side to match the shorter side but I really think she just held it so I could not see it and made snipping sounds with her scissors. I will not go back. You can try for yourself. I also know she was cited by health department for poor sanitation.

I love this hairdresser...I love that no appointments are needed so I can drop in when I'm in the…read morearea. I also think she has given me the best haircut I've had in years. Her prices are very reasonable. I suggest to try Soni...I don't think you will be disappointed.