I had a facial (5/5) and a foot massage (2/5) This overall rating is really mainly about their…read morecommunications with me after the fact and the disappointing foot massage. The facial: 5/5 Relaxing, private, quiet and professional. Olivia was informative, gentle and not over chatty (all good in my book). Oh and there was a bed warmer... lovely! Foot massage (2/5) I'm basing this on deep foot massages I have had in the past. The deeper the better. I'd give their approach to a foot massage a 5 if you're just expecting light application of massive amounts of fragrant creams and ever so gentle, light rubbing in a pleasant setting. I sat beside a good friend and we chatted while she had a pedi and the staff allowed me to stay longer because her procedure was longer and the room wasn't needed. I felt that was kind. Where things went off the rails and why my review plummets was due to the communication I received from this place after my review. I had expressed 2 levels of disappointment with their foot massage . First is wasn't 'deep' despite the description of 'deep rhythmic massage' on their website and second because the esthetician maintained a very light pressure after I twice told her should could go much deeper. The 'deep, rhythmic massage' never happened. They sent me an email asking me to change the review, blaming my disappointment on my misinterpretation of 'deep rhythmic foot massage' and explaining that of course it meant was 'deeply relaxing'. They said a lot of other stuff, but the result is that I feel gaslit and feel they were trying to shame me for giving an honest review. They have now updated the website to eliminate the wording of 'deep rhythmic' from their foot massage description. I have a screenshot of that earlier version. So, I have in fact changed my review from a 3 to a one and would give them a zero for customer service if I could. No customer should be made to feel this way.

The service I had was electrolysis which was quick and easy…read more Quality of the service was great. Everybody was nice and the vibe was upbeat. Thanks Nancy Burke

I got a Brazilian at the ten spot and it was great, it was a cool spot and all the girls were very…read morenice and accommodating. I'll definitely be coming back

I went to the 10 Spot today for a friends birthday to get gel manicures with her. They were a few…read moreminutes late getting started but that was no big deal as we were not in a hurry. Their tools were clean and so was the entire salon. This was my first manicure since I was 14 years old and I am now 28 so yes it has been a very long time. LOL! I was very happy with how my manicure turned out. The colours I picked were called Emerald lights and sir teal to you. These two colours gave my nails a sort of mermaid look which I absolutely love! My friend chose purple and gold for her nails. Thank you 10 spot for making my gel manicure a good

Went here while I lived off of Bank for awhile, nice place, clean and well looked after, staff was…read morealways nice to chat with.

This place's two stylists are also the co-owners, so if you're looking for a local business to…read moresupport while getting some fresh highlights this is it. I had Gillian, and she was great! She did exactly what I asked for, and told me what she was doing for the whole process, as well as making sure we were on the same page with what she was doing with my hair. And prices were great and more than reasonable.

I have been a regular customer at Hand and Stone for the last year and I have had only pleasant…read moreexperiences. I first booked a massage here after getting a recommendation from a friend. I have had 3 massages with Jessica and have been extremely happy with the service every time. For an extra charge you can have lavender added to the massage lotion and I love leaving with the delicate smell of lavender. I have purchased the eyebrow package and Alex is the aesthetician that I have booked with. Alex is knowledgeable, friendly and professional. I would recommend her to my closest friends. I have a facial booked with her next month and I can't wait! The spa is clean, beautifully decorated, they have tea in the waiting room for before and after your appointment and the front desk staff are friendly with excellent customer service. They call you in advance of your appointment and I also get email reminders. For the massages I have had to book them one month in advance and during the December it was difficult to get an appointment but now I know to book sooner. They have membership options but I have purchased the 6 massage package and the 5 eyebrow waxing package and I find the prices to be reasonable. Great business if you are looking for a one stop shop for massages, facials and waxing!

They offer couples massage in the same room ! What a nice way to spice up your love life!…read more They offered (optional)warmed/heated beds and heated blanket if needed. I am always cold, so this was such a lovely little treat! And no extra cost. 5$ extra for aromatherapy, which was nice. Was it worth 5$? Kind of. I felt the masseuse ( male) did a really good job. Thorough. I felt he was trying to fix knots as opposed to just rubbing for relaxation. Which was what I wanted! He also explained which areas need to be stretched more often etc. This was important to me; I want to know how to improve my aches. Not just pay someone and then leave . I felt more educated after I spoke to him about my problem areas. The receptionist was also very nice. Professional. Informative and helpful. I will return !

I had an appointment, had to wait a bit. It was my first-time here and closest to home. I'm trying…read morethem all out in this area to find a fave. The place is bigger than it looks from the outside. Silver lion heads adorn the rear of the white chairs. Everything in here is stark white making it seem even brighter than it was in there. Large TV on the wall, be ready for only music of the Vietnamese genre coming from it. (It was nice) The woman who serviced me, I think her name was Ten? She was dressed head to toe in purple and was very personable. I had gone in for a pedicure and she did a great job. Price on par with everywhere else, about $40 for a regular, no gel. Would return. With sunglasses on perhaps.

So happy that I decided to stop in an check this place out. With so many little nail spots in town,…read moreI'm always nervous to stray from my regular, go-to place... but this time, taking the chance paid off. The salon is clean, bright, and organized nicely in a row. I love nail spots like this where you can sit next to your friend, rather than the ones where you can't sit together and you're at more spread out stations. I didn't need anything special. I was in a bind and needed my Shellac polish removed. In many other places this is something that can cost way more than it should, but I was so thankful to find that it was only $7.00 here. Perfect. Totally reasonable. It was a Saturday, and I was expecting to have to wait since I didn't have an appointment, but to my (very pleasant) surprise, they were able to see me right away. My visit was quick, cost effective, and efficient. I would go back again if I'm in the area, for sure!

This was my first and certainly not my last. The staff was very polite and very attentive. Richard…read moreis amazing at highlights. I'm very happy and looking forward to going back. Thank you Richard for a great job.

Went in for a wash and blow dry over my lunch break. From the moment I set foot in their…read moreestablishment I did not feel welcomed. Hardly a word was said! When I was greeted, I was told where to go hang my coat. This is typically something that is done by staff for customers at other establishments. Got my hair washed then was silently walked over to a chair. The person that washed by hair didn't even bother to comb it before the stylist showed up. When the stylist showed up he asked "So, how much are we taking off?"... Ummm.... did you not look at the booking? We are just drying my hair here. No body to the blow-out, and so many fly-aways that he didn't try to tame. Save your cash for another establishment that will actually make you feel welcomed and pay attention to details!

I get my hair done with Braden who does a fantastic job! Great personality, and very skillful with…read morebalayage and cute

I don't like to leave bad reviews, but I cannot help myself. My issue started the morning of my…read moreappointment. I woke up feeling terrible (a really really bad cold) so I called to cancel. Because it was less than 72 hours notice, I knew I would have to pay 50% of the appointment. whatever! so I rebooked 5 days later to give me time to heal. Turns out it was a nasty cold and I wasn't healed. BUT, I was not going to pay again, so I went to the appointment coughing my lungs out. Turns out, they didn't book enough time, my hairdresser was rushed, and I ended up paying $148 (I have super short hair) for a mediocre haircut that I had to fix myself at home because it wasn't even, and I left with wet, un-styled hair. AND, the receptionist is cold and unfriendly. Not even a smile. (for the record, I did not fuss about the price or anything, I just paid and left. I barely had a voice, so I wasn't going to waste what little I had on that) She just wasn't nice. Needless to say that I will not be returning.

I haven't had a facial in an embarrassingly long time, and found myself at Charlotte K Co. today. I…read morewas warmly welcomed into the most beautiful home spa - seriously this place is gorgeous, with tons of candles, super comfortable bed/blankets, and clean as a whistle! After a quick skin analysis, we got started with a tailored facial. Kamla explained every step as we went, and gave great advice without being pushy or trying to upsell anything. Being the worst relaxer of ever, I'm not good at unwinding, so I'm very much a chatter. we had a nice talk while she worked away... Between masks/steps, Kamla gave a relaxation massage, which really elevated the whole experience from great to amazing. My skin is positively glowing, totally hydrated and smooth, smooth, smooth! This was just what I needed and I can't wait to go back again!