Dealing with Navis Pack & Ship has been one of the absolute WORST experiences I've ever had with a shipping company. And this particular Navis Pack & Ship is poorly managed by people who do not understand the service business.
Kayla is a very sweet person, and I appreciated her. However, I paid a lot of money to have something shipped in a timely manner. I was told my items would ship the week that I paid, but they did not. I was not even notified of the lengthy delay.
My items did not ship for 2 weeks after Navis Pack & Ship said they would. So my items did not arrive for nearly a month. I had to cancel plans to visit my family to stay home and receive my delayed packages. This is not acceptable, but I would have forgiven them had they done the right thing.
What made things so much worse was that Andre (the manager) wouldn't simply take responsibility for this mistake / delay and rectify the situation by giving me some reasonable compensation. I left numerous messages and sent numerous emails to Andre, but he only responded to me after I called the corporate headquarters to complain.
And after ALL this hassle, Andre's message to me basically said he wasn't going to do anything to make it right. That is pathetic, cheap and unfair.
Don't bother with or trust this company. Navis Pack & Ship is the worst I've experienced. Stick with FedEx or anyone else. I give FedEx business every day, and they have never treated me like this nor would they ever treat me like this. They are infinitely better. read more