I had a reason to visit a social security office this past week. Not knowing much how they work, I…read morechecked out their website then called customer service to schedule a meeting. Apparently, it's hard to find social security administration offices with open appointment times. But, although a distance from my home, they were able to find an appointment a week out in their Wilmette office. As most government buildings are, this is an older location in need of a facelift. When we walked inside, the place was packed. I said to the person I was there with, "I'm glad we have an appointment." The security guard handed me a number and immediately the number one less than mine was called. He laughed and said all of the people there were ahead of me, and they don't call numbers in order. Before I sat down, our number was called next. We went to the window and the agent knew what we needed since we had an appointment. (I guess the crowd waiting didn't have appointments.) The transaction took less than five minutes and we were done. So, aside from the aesthetics, this trip was quick and productive. The rep helped us quickly and did a good job. I strongly suggest that, if you need to go to a Social Security office, you call their service number to make an appointment.

Was there for 4 hours didn't get seen I will say I went before there lunch but the girl at table 4…read morewith the pink keyboard is eating before lunch goes onto lunch and comes back doesn't take anyone for a hour and then leaves again. Mind you my number 58 never got called and I was sitting with a group of people and were all listening to eachothers numbers get called and still nobody calls me but everyone behind me goes up and when I finally say something they say they already called it???? Which is bs they can't even keep up with there numbers calling multiple numbers more than twice by different people. Then I had to start at number 10. Definitely need new employees who actually know what there doing. All I needed was a paper printed out and took 4 hours and counting because I'm still here cs it has the worlds laziest employees

Everything!!! The worst location you could ever visit!! Average wait is 3-4 hours.... Bad…read moremanagement of employees if there are any here except 2-3... Need to improve Leadership value for its citizens!!!

Typical government bureaucracy makes it so simple things like submitting documents take 4+ hours…read more All for a number that is less secure than a state ID.

How does one really review the Social security administration?…read more What I can say is that this office is doing a pretty great job, considering most people that go there most likely would rather not. Staff was friendly and extremely helpful with my name changing experience, service was efficient, and overall, the trip went better than expected. Parking is limited and they close super early (3:30 pm!), so get there early!

Only person waiting to get name change from getting married . Waited over an hour and a half…read more!!!!!!!!

Very rude , unprofessional when talking to , not very helpful , government who in charge of this…read morefaculty need to re-exempt this case worker and need to do audit at least twice a year to make sure they conduct toward people who coming for are getting getting help without being treat un professionalism .

I do NOT recommend this office. However, people who need help HAVE to go here. The employees know…read morethis. They are getting government benefits so they DO NOT CARE about important paperwork that needs to be submitted like ORIGINAL DOCUMENTS or CERTIFIED DOCUMENTS. They do not care about wait times WHEN YOU HAVE AN APPOINTMENT. They do not care about respect or responsibility. HOWEVER! This is how our government works! Just letting you know what you are in for. BTW: wait time WITH an appointment is at least 1hour.

Can't say there are many public offices that get four stars but this social security office had two…read moresuper kind workers that really contributed to that rating. Security guard was rude but I'm confident he handles his fair share of problems and rude people because it's all appointment only and protocols have changed. Still it's a pretty routine experience, security guard checks your name on the appointment list, tells you where to sit, they call next and you meet with the worker. Chairs are marked off due to the distancing requirements. There are green spot parking spots outside the office, no free parking here!

Hello everyone,…read more yesterday I called the social security office, and it was answered promptly to my surprise. A Mr. Shenowski (Not sure on spelling) was the person who I was blessed to have answered my call. The experience was painless and what a world of difference it makes when the person helping you is so knowable. Not sure if I butchered his name, but whatever you are paying him is probably not enough. The man enjoys his job, you could tell by his demeanor. I thank you and my family thanks you. Regards, Rafael.

1. No heat 2. Not enough chairs…read more3. No INDOOR bathrooms (33 degrees out) 4. Impossible to reach by phone 5. Woman who helped me was very nice. Many expressed "Thank trump for this" I appreciate that - he's a deviant.

Manager was dismissive and unhelpful. The appointment system is deeply flawed and numerous people…read morewere turned away after waiting outside in the rain. No help was given in regards to my questions.

Not sure where all the negative reviews came from but my experience was excellent from when I…read moreentered and the very nice security guard walked me through the check in process and I waited about 5 minutes and my appointment time was on time. The dude behind the counter with the long hair (Mr. Rogges) I found out. Sorry if I spelled it wrong, was super informative, efficient, and helpful and resolved my SS issues right away! Thank you sir!!

Extremely rude. Won't let you finish your sentence when trying to explain an issue or question. I…read morehad to come back in with my ID because the young woman didn't take care of me correctly the first time I came in for a name change, rushing me rudely and obviously annoyed by my presence. I get it's busy. It's also busy at the drive through. And this job probably pays more, and is dealing with PEOPLES LIVES. Show some care, be kind, let us finish our sentences. There's no need to yell at me over and over again when I have a question about the process of how the check in system works. Just answer my question and I'll happily comply. Learn how to differentiate someone being a menace and demanding that you help them immediately, between a little 5'1 woman with a question because she was called in by YOUR office, to come in again since it wasn't done correctly the first time. That's confusing and not the norm. I don't understand how there are so many angry rude people working a job that handles sensitive information.

I originally arrived yesterday, my representative payee was on the phone…read more We had a scheduled appointment for today, in person. This has been going on for 2 years since I had a fall, brain surgery & a stroke. The guard & employees were wonderful, both days. Second day my representative payee was there in person, as was in person. Great service & progress made. Now just waiting for the debit card to come to my payee. Took a long time but well worth the effort.

I only go here once a year to request a hard copy of my 1099 tax form. I am a retired senior. I…read moredon't have a printer at home. I could go to my public library to print the copy, but no matter what I do, I can NEVER, NEVER, EVER get into my SS account online. Thank God, I only go here once a year to obtain a copy of my 1099; I need the 1099 to do my taxes (my accountant wants a hard copy). The Employees at this SS office are very courteous, professional and helpful. My only complaint is that the parking lot is small and parking can be a PITA. Parking is free. The social security office is located in a strip mall (there is a Subway and other small businesses here). It is the tallest building here, so you cannot miss the building. Go through revolving doors, take the elevator up to the SS office. When you step off the elevator, you will immediately see the SS office. There is a small computer on the left side located next to the security guard. YOU sign in electronically with your name and indicate the "reason" for your visit. Once you complete your electronic registration, a number is printed by the computer. Take the number with you. All numbers are listed on several TV screens (numbers are NOT listed in order). Your number is called (not your name), so PAY ATTENTION and make sure you are NOT wearing headphones, or YOU MIGHT miss your turn.

The office states you must make an appointment with them to visit this office but when you call…read moretheir phone system states all personal are busy and hangs up on you.

After getting married I needed to get a new social security card and came here to the Social…read moreSecurity Administration. It was PACKED. I had to wait a looong time for my turn. Most of the people needed an extended time to talk about whatever they were there for. Once it was my turn I was in and out in less than 10 minutes. I was hoping it would be less crazy than offices closer to the city. Maybe it was.....which is a scary thought!

It was quick the gentleman who took care of me very helpful, I'm applying for retirement he gave me…read morean appointment. We're doing it on the phone. He's helping me to fill out the application. Very helpful.

Walked in and the security guard immediately pointed me to the kiosk to register. My reason for…read morevisit wasn't listed (handling business for my incapacitated father) so I just clicked "other" several times and then was given a number. I came prepared for the long game, especially since I didn't have an appointment. I had my iPad, fully charged phone, and Kindle. I take my seat and start going thru some mail that I brought along and I hear my number called less than a minute after sitting down (!). I assumed it was just to clarify why I was there since I want specific at the registration kiosk. But I was helped by the sweetest lady in the world Vanessa (?). She actually handled my situation and I was out of there in 15 minutes. I would say it's a fluke or just due to the fact that the lady who helped me was super efficient but this is my 2nd time there and the first time was quick too considering I didn't have an appointment. Hats off to these guys. It's hard enough when you become the parent to your parents. Helping me navigate this process so easily is much appreciated.