Hello everyone, yesterday I called the social security office, and it was answered promptly to my surprise. A Mr. Shenowski (Not sure on spelling) was the person who I was blessed to have answered my call. The experience was painless and what a world of difference it makes when the person helping you is so knowable. Not sure if I butchered his name, but whatever you are paying him is probably not enough. The man enjoys his job, you could tell by his demeanor. I thank you and my family thanks you. Regards, Rafael. read more

Can't say there are many public offices that get four stars but this social security office had two super kind workers that really contributed to that rating. Security guard was rude but I'm confident he handles his fair share of problems and rude people because it's all appointment only and protocols have changed. Still it's a pretty routine experience, security guard checks your name on the appointment list, tells you where to sit, they call next and you meet with the worker. Chairs are marked off due to the distancing requirements. There are green spot parking spots outside the office, no free parking here! read more

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The workers, well the individuals I spoke with were very rude not people friendly at all they didn't address my situation, or concerns, and complaints. They brushed me off as if I didn't matter. They wouldn't let me speak with anyone in charge. They claimed I have to go up the chain to speak with someone in charge. This place is redundant. read more

North Korea, DMV, and the Social Security Office...the sheer thought of having to visit these places sends shivers down Americans' spines. However after visiting the administration building this morning I have nothing negative to say about the service I received today. The facility was clean and not as crowded as anticipated. The purpose of my visit was to apply for a social security card and I only had an hour wait until my number was called. The clerk collected all necessary documents and I was at the desk less than 10 minutes. No headache. No stress. No hassle. read more

Regarding Mt. Prospect's SSA: Extremely rude people work here. Who do they think they are to be so rude and condescending to us? It is their job to help us, because #1, we have questions, #2 we don't understand the double talk of the system and #3 you have all the information at your finger tips! On Tuesday, August 13, 2024, the very young Polish female in window #2 didn't even comprehend my question or situation. An older women, with short gray hair, who was putting stuff away interceded and was equally rude and condescending. I sat and waited for my number to be called. They never did. The security guard after questioning me stuck me in window #2. It was now closing time. I was the only one there. After trying to explain, I was told by the older woman with the very short gray hair and Im quoting :"There is nothing more to discuss, have a nice day. You will have to wait until 2025" ARE YOU KIDDING ME!!!!!! This is an issue from 2022 ! I tried to ask why I had to wait until 2025, but to know avail. Both my husband and my social security has been cut in half and they are double charging me on Medicare. We had a total combined income of $60K when we filled last year, NOT $600,000 !!!!!!! And to say, "there is nothing more to discuss, have a nice day" is pretty much like saying a four letter word to me. And now I have to wait to 2025? I don't understand. Can anyone recommend me a lawyer if you read this post read more

All the reviews are right! I had a great experience at this location. The employee I worked with was kind and extremely helpful. I came in to change my name after getting married, and she gave me additional tips and advice to make the next steps go smoothly. The employees really seemed like they enjoyed their job. read more

I stopped by here to help someone with their social security questions about retirement, the person who took care of us was friendy and patient. The overall experience was good. There is paid parking near by and no phones inside. read more

Okay this place is legit. So efficient and the nicest ppl work there. Had to go twice bc the first time I forgot a document. The woman was so kind to me and almost apologetic even though I was the one who didn't have the right document. Second time I was seen even faster than the first (they have a great system there) and the man was super friendly and kind and got me my social security card document in 5 minutes. Very impressed! read more

The reviews are true. This branch of Social Security is great- very efficient with fast moving lines and the people who work here are nice. I arrived right at 9am when it opened but there was already a long line. Fortunately there was a lady helping with the kiosk to issue queue number tickets, so that moved the line along. Overall, a good experience. read more

Ms.Cotton is the best! She went above and beyond with helping my father today. She was able to get some funds issues since his check was disrupted. We appreciate you and all of your assistance today! read more

How is it that employees can have beverages but people applying for benefits have to dump there's out?

Honestly, I was impressed. You don't expect much going to a government office. We went in, followed the signs to a kiosk and checked in. Then waited about 20 minutes to half an hour. Went to the window, stated what we wanted, presented the required documents & we were on our way. I'll admit, the numbering system is a little confounding. It's not a direct numerical system, but I didn't pay enough attention to figure it out. Plus, it doesn't matter. The wait always depends on how many people are present & I was satisfied in that respect. On top of that, the staff was perfectly pleasant! read more

I needed a replacement social security card and was surprised how painless this location made it for me. You walk in, check in with the automated computer, take a number, and take a seat. If you look confused, a very friendly man is in the waiting area happy to assist (in English or in Spanish!) All told, I waited about an hour before my number was called -- not horrible. I filled out the 1-page form online beforehand and brought in the required documentation (passport, ID, etc), which expedited my time with the agent, TOO. There was ample paid street parking when I visited, BUT this office is also easily accessible by Blue Line, too (Logan Square stop.) read more

The office on Fullerton was extremely efficient this a AM, a Monday morning. I was having trouble with the online SSA website so I went in. They opened on time and my number was called within 15 minutes and Ms. Cotton assisted me and was very pleasant and efficient. She took care of my concerns allowed me to print out my report and I was out of there within 30 minutes. Keep up the good work! read more

this place was pretty depressing. the ticketing system was confounding. we were #C234. we waited for about 45 minutes until they got to #C233 and then they only called A and B numbers for the next hour. it was ridiculous. however, the lady that helped me was very nice and that is worth a star! read more

I was rushing to work to write an awesome review about this facility. During my appointment today, both ladies at window 6 & 20 are extremely polite, friendly, and knowledgeable. They both have so much patience. Let me say about the lady at window 20.... She went so beyond and above on assisting me and looking further into my disabled older brother for me because the documentations I have provided wasn't good enough except for the legal guardian paper. As soon as she located my brother's diagnosis and on how incapable he is, she literally put me down as a representative payee and accepted my legal guardian paper. Her and I did not understand on how his account got setup that way, which didn't make any sense to neither of us. But, she definitely made corrections; so, I won't have any more issues to deal with the Social Security Administration in the further reference. I am truly blessed from all her hard work, assisting me, and providing a very important information. Thank God I did my research on which location to go to beside the Mount Prospect, and it seem like this facility has a better review than any other locations. Honestly, I was very skeptical about it, but the reviews don't lie. This facility is more than 100 times better than the Mount Prospect location. They were wondering why I came this far of a drive instead of going to the nearest location, which is the Mount Prospect. I told them about my worse experience with the representative who has the worse attitude ever there and on how I felt offended by the supervisor. Oh....! By the way, this facility does not get packed at all. It is very comfortable atmosphere due to a friendly security guard, and the way they run the place is pretty fast. If I have any technical issue with my disabled brother's case, I will definitely go back there again. All I am asking for the same respect as I give them, which they did. Thanks to her and window 6, this nightmare is over and I can finally move forward to another issue I need assist for my parents. Once again, THANK YOU SO MUCH FOR HAVING SO MUCH PATIENCE AND YOUR HARD WORK! ^_^ You went beyond helping people especially me, which make you an awesome person. You will definitely be blessed! ^_^ read more

I was recently married and have been dreading the name change fiasco, especially here in Illinois. I have to be honest, I was fairly impressed with my visit here. You sign in on an electronic kiosk and are given a number, I waited maybe 30 minutes (arrived around 10:30am) before I was called, gave my documents and was out the door. Everyone was very friendly and helpful. The wait wasn't bad. For a government office I'd say they have the system down. I do agree with the other reviewers, there is no logic to their numbering system so you have no idea when you will be called, but they call your number overhead. read more

I went to sign up for Medicare. the guard helped me sign in and I didn't have to wait long to be called. Ms.Navarro was very helpful and knowledgeable. My case was complicated and she spent an hour trying to help me. I had went to the 77 W Jackson office twice before this and had gotten wrong and incomplete information from two different staff members. I highly recommend going to this location! It was a pleasant experience. read more