One of the worst experience I've ever had. My mother had to change the name at her ss card and she doesn't speak English. I called them to get an appointment, after 2 hours!!! they finally picked up the phone and I got an appointment for the very next day ( if they were so busy how did I got appointment for the very next day??? But anyway, I was happy with that) I drove all the way down there ( I live about 40 mins away but this is not their fault) I went there with all the papers that they needed, we filled the application and they said that everything was ok and in up to 2 weeks we'll have the new one.I also asked them if we could change the direct deposit of her retirement to different bank account and they said that they cannot do that at this office and I should call a number that they gave me. The next day I'm calling the number that they gave me and they told me that I should get an appointment for that and at this point I realized that it was the same office so I asked them why we couldn't do that yesterday when I was there and I have to drive again down there? The woman I was talking with she just apologized and didn't give me any answer. I was pissed of so I said leave it I'm gonna try again to do it online... after 3 days they called me back and they said that they were sorry but they missed one document that we had when we were there but they didn't get a copy!!! (I don't remember which one) and the application was not completed so we should arrange another appointment... so I got an appointment for 2 days later. I drove down there again and I did the whole paperwork from the beginning (filled the application again and provided all the documents that they asked for) and I asked them 'why we should do that again I thought that you missed just one document, I already filled the application the last time' of course I didn't get any answer. The woman at the window she just said we have to do it again. Anyway, when we did it and she said that everything is ok and that we gonna have the new ss card at our mail in up to 2 weeks I asked them if this time she was sure that everything is ok and cause my mother has a long Greek name I asked her to be careful and NOT misspell her name ( it was like I knew that this gonna happen). 10 days later the card came with... Guess what.... WRONG NAME. I didn't even call them to complain. I don't want to spend not even 1 more minute to talk to these guys. Those people there they are awful, I think that the only thing that they can do correctly is to sleep in their office. read more