Everything!!! The worst location you could ever visit!! Average wait is 3-4 hours.... Bad management of employees if there are any here except 2-3... Need to improve Leadership value for its citizens!!! read more

Our agent was excellent. Answered all of our questions about several different issues. However we were seated in chair #2 which is located right next to the waiting line. Everyone in the line was listening. They were turned toward our seats instead of standing facing forward in line. Everyone could hear private information and the review of our amounts for social security. There should be at the very least a privacy curtain or divider between us and the public. read more

From inept staff, staff rushing you to get out, or just plain mean. I've been to this office several times to drop off documents. Several times, the same documents. The last call with Mr. Dickman says the client needs to bring in her Green Card so they can make a copy of it. We brought it in along with her prior Work Permit Cards (which was requested). He couldn't find the cards we brought in, which means the MEAN representative never uploaded them to the client file. The staff appear to have a time limit frame to work with a client. A prior meeting the representative didn't understand the nature of our visit and set us up a phone interview. We brought in the documents again before the phone interview and now today, September 8, we need to bring the cards in again. Several months ago, I believe it was a Supervisor that wipes the issue away for SSA, not addressing the overpayment issued to the client, and no communication with Medicare to insure the client has medical care. read more

I cannot login and not a soul on earth can help me according to ssa,id.me and login.gov. This is absolutely terrible.

I tried to apply for medicare on line, I was denied and advised to visit social security office. I called to make an appointment, they didn't provide me one. I was told to go to social security office. I went to ss and was told they don't have appointments ??? How bizarre is that?! Can somebody explain me, how I can get an appointment?! read more

I had to call the social security office after they let me know by mail two weeks ago my medicare part b was cancelled back on May. Took over 25 minutes for someone to answer the phone and the woman I spoke to didnt know anything. I dropped my paperwork off as well as faxed it to them over a week ago and paid my account balance because I need my anti rejection medications for my transplant and she said someone has it on their desk and I don't know who so come in. It was 2:30 on a Friday and I asked of I'd be seen since they close at 4. The woman told me yes and when I got there they said it was only appointments and I have to come back. I am now annoyed because I have no idea how long it is going tontake to speak to someone in person because thry have no appointments available to mid August. read more

Took over 2 hours to get waited on only one person working at counter. The security guard was more helpful than anyone there. read more

One of the worst experiences of my life. I was a walk-in because appointments are at least 6 weeks out - July 2nd as of today which is May 21st. I tried Tuesday at 2:00 and waited over an hour with no movement of the people in front of me and then again today. I went earlier this time at 9:30, waited standing in line for 2 hours. and again no movement of people in front of me. I think they only called about 5 people while I was there and at least 50 were waiting. To add insult to this experience the Supervisor and the security guard are the rudeness and most uncaring people imaginable. The people there needing this "benefit" that they paid for all their lives, should not be treated like criminals, it was/is grotesque. I'm calling our state representatives as well today to voice my concern for this SSA office, which in my opinion should be shut down and then re-staffed. read more

very long waiting time, at the end of the day they try to rush everything, during day only one or two windows open, mailings are very confusing read more

I have tried multiple times for weeks to reach an agent at the Mount Prospect office without success. They do not answer the phone. I am trying to get a status of an appeal submitted online 1.8.2025. This office have you on hold for at 20 minutes or more, then it switches to ringing making one think that an agent is available to answer the call and then it switches to a message " All agent are assisting other callers please call back at a later time TODAY" and the call disconnects. Called back at various times during the day and get the same message. How are we suppose to get assistance? read more

Wish I could give 0 stars. How is it even possible for this person to still be employed by the government when she is so rude that she wouldn't last a day in a fast food restaurant?! After waiting 3.5 hours to get a temporary SS card replacement, my number was called to window 24. I had scanned the QR code to submit an application, as the sign suggested when I arrived. She said I completed the application online so seeing her is obsolete. I said I need a temporary ss verification. She handed me a very brief application (which took less than 30 seconds to complete). But she would not allow me to complete it at her desk. Said she'd take one more person and call me back. I left, filled it out, and she hadn't called anyone else, and the sign still showed my number so I went back. She said she will not talk to me. I just stared in disbelief. She slammed the blinds down on me. I had to request someone else. She is THE rudest person I've EVER met!! read more

Social Security - Public Services & Government Near Me - Mount Prospect, Illinois

Not enough staff. Ran out of time before they got to my number. I was in line at 8:30 and wasn't called by 3:00 and had to leave.

This Social Security Office building is a rat's nest full of incompetent, incapable and ignorant people. The idea that our hard work money is used to create that entity called Social Security is a testament of the total disgrace that socialist policies bring upon us. They do not understand many aspects of the nature of how the SSA functions and operates. The person with whom I talked to was the epiphany of that; and among other things, that person was extremely rude, obtuse, obnoxious, and ignorant. The worse part of it is that due to their chronic incompetence they create insane problems out of nowhere that then we have to deal with. So, not only, do we have to waste our money and time making trips to that office building due to problem that themselves created but also have to deal with the noxious creatures who work there - which in itself constitutes an enormous amount of distress. To make matters even worse, the individuals who work there get to earn a living on our taxes dollar money. It all goes to show that government's entities and large government as a whole is a total and complete disgrace. read more

INDESCRIBABLE bad service, they make the employees wait for 2 hours who instead of doing their job chat among themselves. Unfortunately I had to deal with a polish named BIEGANOKI who was very rude, rude and answered every question with arrogance and rudeness! I hope that punishment is taken for a rude woman who is overpaid with the money we all pay in taxes. And who doesn't do his job professionally! read more

The worst office, sat for two hours with my registered ticket number, only after the PA System had failed to announce that people with questions of benefits will NOT BE SEEN ONLY IF YOU HAVE AN APPOINTMENT! How can I make an appointment IF THEY NEVER PICK UP THE CALL. And on line says you don't need an appointment. We are becoming a 3rd world. read more

Slow, need more staff, pa system announcement couldn't be heard or understood. Monitors showing numbers needs to be increased and one more added to east facing seating areas read more

I had a wonderful experience. Made an appointment and only waited 10 minutes. Went in for name change and the gentleman who did my paperwork was excellent. Had to be at least 70 people there and I went before them having an appointment. Make the appointment just don't walk in :-) read more

it is the worst service i had ever received in my life!!!!! i have called numerous times and have been put on hold and then after 20 minutes being put on hold they disconnect me. if i could leave a zero review it would be -5. read more

I was at the Social Security office in Mt Prospect on 1/21/23 and waited 11/2 hours to meet with agent. She was very professional and extremely kind and courteous. Thank you for a pleasant experience Agent SR4. read more

If you're applying for disability you might as well give up. This place is less useful than a wet match in a dark cave. My lawyer called over 3 times, I'm currently on hold again for no reason at all. I even have my mom calling. You'll be sitting there for 20 minutes constantly being reminded of their useless website before it says "sending you to a representative" where you'll sit for another 5 minutes before the representative hangs up. I had an appointment on the phone at 11:30. My mom had to take work off for it all when I MYSELF can't even work because of my brain tumors and seizures. Using your employees staying at home as an excuse is ridiculous as you constantly spew "you can CALL US FROM THE COMFORT AND CONVENIENCE OF YOUR OWN HOME". Like? The two minute dialogue at the beginning covers the "workers are working from home, the wait time is 15 minutes". Reminder, I had an appointment at 11:30, and IF I was the one to miss the call they'd cancel my chance at hopefully living slightly normally. It's currently 2:35. So once again, have fun trying to get dumb and dumber to answer because the concept of time/appointments and "answer phone call" are far beyond their understanding. read more

Social Security - Disappointment. - Public Services & Government Near Me - Mount Prospect, Illinois

Police/security officer was rude and obnoxious to other people there. He needs a lesson on people skills. He made sure he had the last word in the argument, very unprofessional. read more

I went to this office because they mucked up my SSI and I needed to file an appeal. So I filled out the appropriate forms and dropped them off at the office. The security guards here are the rejects of the post office apparently because they can't tell when an envelope is too large or too damaged to be put in a dropbox so as to risk loss of the filing. I stand to lose a sum of money I will not disclose because of their failure to allow me to directly present the parcel to an employee. I wanted to call the office to see if they even got the papers but I can't. Because all the offices have unpublished numbers so your only option is to call the worthless national call center with a phone system that seems like it was programmed by a five year old. If the call back function works it's half the headache but half of the time it doesn't and you're forced to wait on hold for upwards of an hour. Thanks, Social Security, thanks for representing the government to our seniors and disabled as inattentive, crooked, cheap, and willing to do anything to cut someone's benefits. I leave you two words Social Security, YOU STINK! UPDATE:AUG 28 5:59 PM I got off the phone with their national call center after being on hold for about an hour. Their hold music is enough to drive any sane person insane though their representatives are really good, or at least the person that answered my call was, I've heard the fair share of horror stories and no call center is a true call center without a few nightmare employees that need the pink slip. Nonetheless the agent who handled my call was very nice, she had the right information and even gave me a direct phone number to the field office that I can use to check up on the papers I dropped off. (NOTE: Do not message me asking for the number. I was not given the authority to redistribute the phone number. That said if you need it you can call the 800 number and ask them for it and they should be happy to give it to you if you have a good reason to speak directly to the office i.e tracking down missing papers) That said they get three stars. The in office experience is just okay and the call center is good. To describe the in office experience, it's not any different from going to the DMV. Have your papers with you, take a number and grab a seat with your phone on silent mode and play some video games while you wait because it's going to be a while. Two stars for the decent office and one star for the good call center. But maybe if they didn't botch people's benefits I wouldn't be wasting my time going to the office or being on the phone with them. Social Security is one of those things that is just supposed to work. When it's mucked up is when you have to go in and or call in. UPDATE: AUG 29 1:40 PM The office agents answering the phone are very nice and the hold time was actually reasonable. They managed to find my paperwork amidst the mess in the drop box and have scanned it in a few days ago. I am very happy with the call in service at this office. Waiting on hold for an agent at the office is oddly quicker than going there in person! How does that work?! Review upgraded to four stars. Nonetheless I must nitpick at least one thing and the hold music sounds like it's being played through a tin can & string telephone. Thankfully the agents pick up on a real telephone! read more

I recently got married and I needed help filling out the forms to change my name. I called the office and waited on hold for about 5 minutes before a DELIGHTFUL person answered the phone & helped me with all of my questions. Not sure about the other reviewers, but I think the staff did a great job! read more

Worthless. Tried three days to get an appointment to no avail. Phone rings, answers wait time with be 15 minutes, then disconnects after 20 minutes. After 4 days, called my Congress man. Brad Schneider. Let's see what happens nest. Will keep you posted. read more

I will second the delightful comment!! Given all the difficulty in maintaining staff and public safety this location is doing an excellent job navigating. You have to make an appointment to enter, but every staff member I worked with was incredibly kind and helpful. Shout out to my new friend Vasquez (sp?) for the wonderful assistance in crossing off a very daunting but necessary life task! Be kind to the wonderful people who work here, they deserve your best smile. read more

With most of the SSA offices in Chicago & further suburban locations, it's great to have one in Mount Prospect, IL. NOTE: The SSA office was previously located in Prospect Heights (not too far from the "new" Mt Prospect location). Very clean & organized interior. When I took my parents to this facility with their Medicare questions, we were directed to a room where an individual appeared on a monitor screen ( via Skype) --- pretty cool. My negative concern is that when I called the 1-800 Medicare number, they emphasized that most of my Medicare questions would be answered at a SSA office. But the representative on Skype avoided some of the deductible questions, & told me to call the Medicare phone number. Helpful hint: Not all SSA offices have the same office hours. This location is open 9am to 3pm. read more

To heck this Yelp!!! The posted that SS Office open from 9:00 till 15:00, but exactly on Wednesday they work till 12:00 Why do you misguide people ?!!! read more

Social Security - Closed - Public Services & Government Near Me - Mount Prospect, Illinois

Definitely exceeded my expectations. I was able to fill out information for a name change online and then was in and out of the office in 15 minutes. The woman helping me was very friendly. read more

Not like you really want to be here, but it is clean and has decent seating. Depending on why you're there, they have different numbering systems. It takes a while for your number to be called, so prepare to have a book or something to do for an hour. For the most part, the people that work there are nice. read more

The security guard is unable to speak, yet yells out that he doesn't know anything. I guess he forgot, we pay his salary. Somehow I think we need some reorganization there. The place is cramped. filled to to brim, understaffed, overall has the feeling of government workers "working" Yet, nothing we can do about it. Plan on a 3 hour delay. read more

I went in to apply, waited two hours and then got called the gentleman was very nice and I expected to start getting my benefits. After two weeks, I decided to call to see why I'm not receiving them. They say we don't have a claim for you, I'm like what? I went to your Mt Prospect Office and they said they would be coming. They now tell me we have to investigate your claim and that will take 30 days. OMG, now I'm locked out of their on line account because they say they don't know me and that they can't even resend me a new password. When I give my opinion on their on their service at the end of there call it won't be good. read more

I am really unsure why this place has such bad reviews... I needed to take care of some personal stuff so I went online to make sure I brought all the documents and didn't leave anything behind and In case needed to fill out any forms.. Very simple system.. I needed a form so I downloaded it, printed and filled out. My understanding of these type of offices is very simple, they are always busy because you are always going to have older people trying to get retirement stuff done, Medicare, etc, you will always have people from other countries applying for a social and parents getting children their social, people getting replacement cards, I mean common sense is that office will always be busy. Anyhow, I got there 1 hour before opening, there was about 5 people in line waiting before they even open, note they open at 9. Just what I expected. Security Guard lets us in 10 minutes early we checked in, he explained the rules and procedures for checking in, super friendly. My number was called within 20 minutes and I was out. I feel like if you have everything ready and get there early you will be out in no time. Staff could be more happy but I guess they are tired of seeing 100s of people coming every day lol. System is very simple, pay attention for your name or number when it's called. Officer was nice and out the door I was. read more

I'm not sure why everyone is hating on this location? It's clean and well ventilated unlike some offices. I showed up at 8:40am with a line of 50+ people and was out of there by 9:40. It's called bring in your paperwork be prepared and silence your phone. The guard was friendly and there were two guys checking people in to get the line through. If I need other things done at this office I would rather travel to this location than others! read more

I had to come to this office many times, and with each visit it becomes apparent the major problem is the security guard. He has no people skills and is rude. I understand there are alot of people he has to see on a daily basis, but he is mean and disrespectful to everyone including senior citizens as I observed. I had to ask a simple question and he would cut me off and tell me he cant help me. He has that problem where he has a badge and the power goes to his head! The job is not that difficult and the hours are easy. He sat in his chair the entire time I waited this morning. Start being nicer or get someone who enjoys people. Thank you read more

Went on line, office hours indicated the Wheeling location was open. Drove there only to find the doors locked (despite office hours indicating otherwise), and a security guard leaning back in a chair inside, motioning me to call. I stood outside the door, called, and got an automated response. Never got through to a human being, although it was clear there was no one at that location, aside from the lounging security guard, to pick up. Pretty frustrating! read more

Bring a book and make sure your phone is fully charged - you'll be waiting awhile, even if it's for something "simple" like a replacement card (we were unable to request online/via mail due to under 18 rules). I also lost my signal quite a bit and was on 4G with barely one bar for most of it. We waited for 1.5 hours on a Friday. Try to arrive at opening or soon after, once they start taking lunch breaks, it slows from a crawl to a glacial pace. They use a numbering system similar to the DMV, which means you get to watch other number series be called while your series is stagnant, then suddenly your number series starts getting called out - it was like a roller coaster of false hopes, raising you up then letting you down in anticipation. It helped to pass the time as we waited, though. The security officer was very nice, smiling and making dad jokes, trying to get everyone seated and filling out forms, but it's a guaranteed buzzkill for any good mood to walk into this scene - I felt for the guy. At one point, an SS worker came out to the lobby to pre-screen everyone who was a non-U.S. citizen, because so many were unprepared or were applying too early after entry to the U.S. That helped thin the crowd before us a little. Overall, it's pretty frustrating, but eventually you'll be helped. Two stars instead of one, for the guard and because the man who processed our application was also very nice; the system is certainly not their fault. FYI, they do not print SS cards in person anymore, it's mailed within 10 days (as I was told, we'll see). Apply online or via mail if you can, otherwise - gird your loins. Edit: How could I forget the parking?! Oh boy, that's a peach - first pass thru we gave up and went to get lunch (that's a whole other review, skip the hot dog place about half a mile east, yuck), as the only spots open were for SSA employees and other buildings. Parking seems to be fiercely enforced, judging on the signage. When we came back, fortune shined upon us and we got a spot. Good luck with that! Edit2: replacement card arrived 10 days later, so there's that. read more

I had to apply for a replacement social security card. I saw some yelp reviews that you can take an appointment. So i called up the number and He explained to me all the docs i need to carry with me. But Unfortunately you cannot book an appointment for applying replacement card. they close at 4 so I decided to reach by 3 30(friday evening). There were only some 10 people waiting . The office is nice and clean, lot of chairs in the waiting area. I had already printed out and filled my forms. I was called in about 15mins and I was out before 4pm! Hooray! That was the shortest time ever i had spent at a social security office. The lady who helped me out was very friendly. read more

They need employees . Got here 15 minutes before it opened packed parking lot line out the door. Our government sucks a__

They schedule appointments and do not show up themselves while old and sick people wait from 9 a.m. to 1-2 p.m., and then they show up and then call people for an appointment again. They never pick up the phones. What a waste of our tax money and embarrassment! read more

ZERO STARS. Do your self a favor. Go elsewhere. Most inefficient government ran system I've ever experienced. Absurd. Hard to believe my money goes here. What a waste of time. 6 hour wait and no result read more