My wife and I have had great service from the Social Security office in Bloomingdale, IL. After my wife retired she had a number of complicated questions to be answered which she then called the Bloomingdale office and the Customer Service person (my title for them) suggested she come in, which she did. We were amazed the agent truly wanted to work this out in person. When my wife came home she couldn't believe how sharp the agent was in understanding her quandries and quickly creating solutions. Wow! I myself, have had numerous communicaitons with that office and going on line to the Federal site to retrieve necessary data re: my social security data and how to source it sans a person. Their website is well designed and has any data you may need to efficiently work with your account! Allan J Costello read more

I was dumbfounded as to why this lady, I don't even know, was rude and very stern with her answers. Then all the sudden I remembered ,You're in the social security office, that's why. Get a different job #8 . Your customer service skills suck. They gave them a 2 because the security person was really nice. read more

I wish I could write a review but I am finding it impossible to even make an appointment. Phone calls are not even being taken at all of the local offices I called and the website does not have an option that addresses my issue! This is BAD read more

I called the bloomingdale office with my mom on the phone, who is in rehab and knows very little English, and the so-called human on the phone that I was speaking with would not accept my translations for my mom. Why not get a Spanish speaker on the phone? Instead, she just hung on me. If people don't like their jobs why stay? Go get a different job!!!! read more

Waited on the phone for 4 hrs to change phone because you can't get into your account without a verification code don't have access to the number what a crock of shit still didn't speak to anyone and there on line services suck ass would give them no stars but that's not an option read more

Great service,Got there at 8:59A and was out at 9:30A.Great customer service so well organized and efficient Malgorzata was awesome and pso Melendez kept everything running smoothly and helped tremendously read more

I got here at 3:30, I was waiting for 20 minutes on the phone and right when it was my turn. They hung up on me at 3:50. It would have been nice if they would have at least told me to come back tomorrow instead of wasting my time. read more

Social Security - Public Services & Government Near Me - Bloomingdale, Illinois

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WOW! This is our Federal Tax dollars at it's finest! They are STILL shut down to the public and tell you to go online. Or call. I did my wife's application in November. It says 2-4 weeks. Well we are t 4 MONTHS! And with these gas prices and inflation we could really use the money we have contributed our whole life two. Drove by. All the windows shuttered. Cars in the lot. But no response. Just fell bad for the millions that depend in this. SAD read more

Was in and out in 30 minutes. That's something new for any government building. It was clean.

Nearly impossible to contact someone by phone. Call disconnected twice after waiting 20 minutes on the phone each time.

Such... A... Slow... Process!!!! I cannot believe how the government runs things. You would think they would have smooth running procedures to follow. I thought the government liked to control things? The staff in this office moves at a similar pace as grape jam would slide down a small hill. Don't come here if you have anywhere else to be later that day. Bring something to read or charge your tablet! Although, I went out of my way to be extra nice to the woman helping me, she barely cracked a smile. I go through my days, every day to try to make a stranger smile and if I can actually get a laugh out of a stranger, I can rest my head at night knowing I made a difference. To the staff here: do yourself a favor, try to lighten up. Life is short. Unlike your wait times. read more

workers in this office is completely unhelpful. I think that is reflective of the SSA as a whole. Not sure if why they all want to work their, if they are not willing to serve the public who actually needs help. The lady I spoke with was in such a hurry to get rid of me on the phone. read more

I Called and all they asked was how much money and assets I have, then hold me I can't file because i worked hard my whole life and I have assets to burn before coming back? What a bull-hit system we have. Hiring an attorney! read more

Hi Very disappointed about get information on how to apply and 3 different people give me 3 different info what to do ! One gentleman on phone very helpful explain to me what do I need,the other two which she saying to me the the other co worker was wrong and with mean voids she tell me I'm the boss and you do what I tell you to do not hem ! Very bad organized they should be trained better and they should know that we pay for their salary so more respect if they don't like their job they should go get other job somewhere also and not deal with people ! Also they do not give any specific info when they going to open or about have interviews one/one to clear more problem you have when you call on the phone ! read more

Amazing how there are so many negative reviews on these federal employees being paid with our tax dollars. It seems they are trained in being dismissive and rude to the people they're supposed to help. You wait a very long time in the office or on the phone and get very short and demeaning help from them. I would only hope that US Senators and or congressmen/women would look at these reviews and do something to make these public servants pleasant people. This agency needs to be overhauled with emphasis on Customer Service. Terrible shame how these public servants act and treat people. My comments are the result of of an open case with SSA and me trying to provide them with documents needed to rectify an issue raised by SSA. read more

Horrible service. The Security Guard thinks he is a Chicago Cop working the beat and disrespect's and yells at everyone like the are children .I witnessed him yelling at a handicapped woman for moving a chair to sit down and proceeded to yell at her to replace it. Then a woman standing next to her offered to put it back for her and gave up her seat for her. It is a sad world when someone hired to help people is picking on and yelling at handicapped people. Shame on him. Not to mention after 2 and 1/2 hours I wasn't even called. The whole experience was revolting. read more

I spoke to two employees at this office today regarding a name change appointment. They were both extremely polite, responsive and super helpful. It was such a nice customer service experience. I was so impressed that I wanted to come on here and post this review right away. 5 star service all around. read more

Luckily got there early. I had to bring my 2 year old with me unfortunately. As soon as I got in there, I sat down and the security guard started his speech that there was no phones or food allowed. I was using my phone to pacify my cranky toddler and he told me I needed to put the phone away. I explained that this is the only thing that'll keep her quiet for the mean time. Luckily he said that was fine as long as I didn't touch it myself. Then told me if she began getting fussy or crying that I had to leave. But luckily my number was called not even 10 minutes later. read more

I won't go as far as to say I'm a fan, because I'm not a masochist. However, I can say that this went a lot more smoothly than I anticipated and I should, if all goes well, receive a new copy of my social security card soon. (update: I did!) There was ample parking, the sign-in process was simple, the waiting area wasn't so bad, and the wait itself didn't take too long. I was in and out in less than 1 hour. The only downside was that I was chastised for having my phone to my ear. You can do that if you're listening to voicemail, which I was. You're not allowed to talk on the phone. I have mixed feelings about that, but I know a lot of really rude people when it comes to phone call etiquette, so I get it. I only needed a copy of my card and it was pretty straightforward. I'm hoping I won't need to come in again anytime soon. But if I do, I should know what to expect. They don't really go above and beyond, but they get things done. read more

Security Guard is so rude that is almost abuse. Has he ever been investigated?? Several complaints. He stuck his ugly face about 2 inches from mine as I was struggling to turn my cell phone off. Loudly berated me. I was embarrassed and turned red. Wrong man for the job. read more

Social Security Administration Office Located at: 230 W Lake St, Bloomingdale, IL 60108 Took my 83 year old mother to this office to claim my fathers SS after his passing on January 16, 2017. We did not have an appointment so I knew it would be a wait and was prepared for that but I was definitely not prepared for how my mother was going to be treated just 7 days after she laid her husband to rest! When you enter this office you sign in on a kiosk. There are a few choices to pick from explaining why you are there; when signing in we were offered 1) signing up for SS benefits, 2) over payment issues, 3) changes in direct deposit or bank information, 4) "Other SS business" Well, since it was not clear what you do for surviving benefits we signed in under signing up for SS benefits as we were there to sign up and switch from my mother's current benefit to my late fathers benefit. We waited 2 hours to be call into a woman in room "5" (Jan 24.2017) who greeted us abruptly by saying "DON'T TAKE YOU COATS OFF OR GET COMFORTABLE! WHY DID YOU SIGN IN FOR SIGNING UP FOR BENEFITS!! I tried to explain but was cut off mid sentence when she said rudely once again... WELL THAT IS CONSIDERED OTHER BUSINESS, NOT SIGNING UP FOR BENEFITS, YOU SHOULD KNOW THAT! NOW YOU WILL HAVE TO WAIT AGAIN FOR SOMEONE ELSE TO ASSIST YOU, BUT FIRST I HAVE QUESTIONS FOR YOU MA'AM; ANGRILY LOOKING AT MY MOTHER! WHAT IS YOUR ADDRESS ? My mother gave her home address and the woman jumped down her throat saying THAT IS NOT THE ADDRESS I HAVE. I tried to explain that my parents mail comes to my house because I handle all their finances and I am their POA! Once again the woman forced into my explanation and rudely said WELL WE DON'T HONOR POWER OF ATTORNEY HERE, SO SHE HAS TO ANSWER ON HER OWN ! Then she turned to my mother and started peppering her with questions so fast that my 83 year old mother was shaking and crying! I managed to get here to settle down and answer this wicked woman's questions to which the woman replied; OK, NOW GO BACK TO THE WAITING ROOM AND WAIT FOR TO SEE IF AN AGENT THAT HAS THE TIME TO PROCESS THIS. Obviously this woman needs to be remindedfirst how to be a human being and that in this role she it there as a servant of the people! Not to mention that one day we will all be seniors who need a little understanding and time to process questions during time of stress and emotional life situations! ACTUALLY THE WOMAN SHOULD BE DISMISSED FROM HER DUTIES OR AT A MINIMUM SUSPENDED TO THINK THROUGH HER ACTIONS. After 3 more hours of waiting the gentleman again Jan 24, 2017, Room 7 Mr Davis) that did finally wait in us was saint! He was kind, took time to explain things to my mother and showed real concern and was very consoling to her! If you have anything in your power to address this or caution people that might attempt to use this office warn them to beware and hope to get this kind African American gentleman, not the woman in room 5 with short auburn hair who will humiliate and bring you to tears! RUN IF YOU DO! read more

Bloomingdale office A blonde lady with short hair that works at the 3rd service desk is beyond rude and incredibly unprofessional. She refuses to service people that ask her for common office items just to sign documents. It astounds me how this women managed to keep her job, she treats people like animals. We pay her salary, their is no excuse for her behavior!!!!! Revolted read more

I had a good experience at the Bloomingdale Social security office. I had a very nice woman helping me to determine whether/when I could start collecting survivor benefits. She stated various options to me and answered all my questions. The only reason I am not giving my visit 5 stars is due to the wait, it was about 45 minutes. read more

After reading the reviews I was not looking forward to a 3 hour wait that others experienced. The place was packed but I only waited an hour. The security guard seemed friendly and the women who assisted me behind the desk was really pleasant. Smile on her face and seemed to be having a great day. Process went quickly once I got up to the desk. read more

This place is an absolute joke. I was there over three hours. At one point they decided to close all three front windows, and not one number was called for over 15 minutes. They need a new intercom because people can't make out their names being called or what window to go to. We can all see the employees walking around, socializing, getting coffe, drinks, and other snacks in the back while we are forced to wait in these uncomfortable chairs for hours at a time. Who cares that most are old, sick or took off work... make them wait right. Who's in charge of running this place? Is it the guy who was playing with the thermostat for ten minutes before he went to the back and stood around for the majority of the time I was there? Good job to that guy btw... About three hours in, my number flashed on the screen, but nobody called my name or said what window to go to.. some other name was being called... but not mine. Then I got skipped. So I go complain to the only employee out there which unfortunately for him is the security guard. He tells me sometimes it does that. So I go back to my seat and then I see an opening at one of the windows. By this time I'm about ready to blow so I march to the window and tell the guy my story. He tells me that I missed the other guy calling my name and number. That was my number but not my name I explained.... geez I came to get a replacement SS card for my 8 year old. I have her birth certificate and another government issued document. That wasn't good enough, I was asked if she has any other form of id. "She's 8" I replied. "So no", He tells me to come back with her report card. Report card? Really? I get policy is policy, so it's not so much the fact that I didn't leave with the replacement card that I came for in the first place, but the entire experience from beginning to end that was so infuriating and uncomfortable. This place needs so much help it's not even funny. read more

My visit was to change from my maiden to married name. I went prepared: downloaded the form from the Social Security site and had a certified marriage license in hand. I expected a wait-time from 2-4 hours. My visit was 03 Feb 2015, a day after everyone was back to work after the snowstorm. Wait time 1 hour. Lucky! Mr. Davis helped me and congratulated me on my marriage. Did not expect any pleasantries (my own bank after a 25- year relationship didn't give me a congrats). The names called out not very audible. Hard to understand, but there is a LCD board which is helpful. Better experience than I had anticipated. Convenient location as I had numerous agencies to visit to change my name. read more

My husband and I had a phone conversation with Pollack from the Bloomingdale, I'll office. He was prompt and very helpful on the call. He made the process easy. To often we write about only the bad experiences and I want to show there are some good experiences as well. read more

I went down to apply for Social Security right after my birthday. After reading the reviews on this site, I was so afraid it would be a horrible experience. However, I was in and out within 30 minutes. Mrs Shipp was so polite and very helpful, answering all of my questions and concerns... Maybe I was there on a good day (Monday), but I was extremely happy with my experience...... read more

People at this office were extremely unkind, impatient, and uninformative. They were not open to answering questions and snapped at you when you did not know the answer. The experience of being there was stressful and upsetting. Not to mention the reason for my visit was left unresolved. read more

I read the bad reviews of this office and I wasn't looking forward to my visit, but the wait time wasn't horrible (less than 30 mins) and Mr. Lamothe was very friendly. I was there to change my name on my social security card since I had recently gotten married, and the process was surprisingly quick and painless. The actual process itself took less than 5 minutes. I was pleasantly surprised. read more

Takes waaayyyy toooo long and when you do get your # called, you can see that they are all standing inside chatting, laughing and having fun. There is no concept of customer service, no front desk to answer any questions, security guard sucks and every single employee sucks. This place deserves 0. Worst government agency. The people that work there don't care about who and how long they've been waiting, they take their own time. read more

After my last visit to the SS office, I was dreading going again. I decided to try this location instead. That was a great idea on my part. This location is SO MUCH BETTER than other locations I have been to. Maybe I got lucky and it was a good day. I don't know. But there was parking, I barely had to wait, and I got in and out within 5 minutes. Even the security officer at the front was nice. Definitely a pleasant experience after the last time! read more

Ok, after reading reviews online I must admit I was dreading going to this office which is closest to my home. The absolutely worst part of this visit was finding the miserable place. My Google maps was having me drive around and around in some townhomes east of the garden center. If you go in through the driveway just west of the garden center, there are signs and you should be able to find it. I believe there is a small sign on Lake Street if you can look for it and drive at the same time. I was in and out in less than one hour. I didn't find anyone rude or unhelpful. In fact, the man who assisted me Mr. Lamothe, was wonderful. He was patient answering all of my questions thoroughly and spent time providing good, solid advice and explaining available options. My spouse also went to this office three years ago and had a positive experience as well. Hey, I love to bash the government as much as the next guy, but my experience here was a positive one. read more

This is a government agency. Painfully obvious. Wait times are ridiculous. No sense of urgency or even efficiency at this office. Employees rude. Got yelled at for standing to close to counter. Huh? Worst experience of my life. Security guard there on 3/21 was so incredibly rude and obviously hates his job and people in general. I can't even put in to words how awful this place is. **I'm actually typing this as an update after visiting the Elgin ss office. Everyone there is friendly (including security guard) fast, and efficient. Do yourself a favor and head there if you are in need of this service. read more

I went early at 8:20 and was 2nd in line. You CAN make an appt, best way to guarantee service, but I did not have one. All people with 9:00 apts went in first, about 10, then I signed in and was given a ticket. I was filing for my ss benefits. I was taken right away to a window. I spent about an hour typing my info into computer, while being assisted by Scott Pollack, who was very pleasant and helpful. When I left at 10, the room was full of people, guessing wait times were long, depending on why you were there. A surprisingly pleasant experience! read more

This place is a big joke! Very rude people working in this office.the only attentive person was the security guard. They really need to step it up.or get a real job instead of sitting there and doing nothing read more

I needed to apply for Medicare and I was not able to do it online. So instead of waiting for my appointment to receive a phone call from them, I thought I would go to the office to get the process moving quicker. I read reviews so I knew to expect a long wait. I found the building ok with my GPS. It is right next door to the Platt landscape nursery and has plenty of parking. When you walk in, you go right up to the computer and sign in and have a seat right there in the waiting room. I brought some magazines to read while sitting there.. also chatted with woman next to me for a while. I got there around 11:00 AM. They took a lunch break from around 12 o'clock to 1 o'clock which they did not tell us they were going to do. But I figured that since the guard left the room and no numbers were being called that they were on a break. It would have been nice to know that so people could be free to go outside or get a little break from sitting in the room. However we wanted to make sure that our number was not called because if we missed it we would have to start over again. They called me around 130 and I went and met with someone for a couple minutes to give some information and then she told me to sit back down and I would be called a little later. About an hour later, they called my name and I went back to a window where someone was able to help process my application for Medicare. So I was able to get done what I needed to but it took about 3 1/2 hours to get that done. I think they are very understaffed so that is why there is such a long wait. I don't understand why they cannot hire more people. You are at their mercy to be able to spend so much time there to get taken care of. There was a man that had been there since 9 o'clock in the morning. When I left at 2:30, he was still waiting. It depends what you are there for which determines how long you will wait . I think.? But be prepared to wait no matter what. read more

What I thought was going to be a nightmare was actually a pleasant experience. I headed into the Bloomingdale office to help my brother with his disability application issues. After a brief wait, we were called up and spoke with Miss Walker. She was very helpful and straightened out the issue my brother was having. We then spoke with Mrs. Dietrle who assisted my brother with setting up his My Social Security online account. Total time in and out was 60 minutes. read more

This has to be the slowest government office there is! I was waiting for 3 hours!!!!!! Unbelievable! Originally my number was called and I was told I was going to be transferred to another person and just to wait for my name. After the ridiculous 3 hour wait I asked the security guard what is going on, he went back and said I was called a long time ago and that I had the wrong ticket number. If the lady at desk 9 told me to check in again I would have instead of waisting all day waiting for nothing! read more

I went to this office this morning at 9:00, right as they opened. There was a long line, about twenty five people, waiting to sign in. I thought I would probably be there all morning. Well, the line moved pretty quickly and soon I had my number and took a seat. The waiting area was spotless and comfortable. I was called after fifteen minutes. A Mr. Scott Pollach (sp?) was there to help me with a Medicare issue. He was so very nice and patient. He solved my problem and I was out of there by 10:00! All in all, a very pleasant experience. read more