We have a little Westie (7) who had problems with her hind legs. Our vet referred her here to Dr…read more Owen to be exact. She had 2 operations here and every time she was looked after beautifully. Not only did the vet ensure, that the dog was ok, but he took us into account too. He explained in detail what would be done (with pictures and everything) and how and how we can help her to recover afterwards. They kept us informed during her stay via telephone, so we didn't have to worry. Molly had no apprehensions to go back to see the vet and in my opinion that counts for a lot. I really felt, our dog and us were in safe hands. Thank you.

I can't fault them for the services and life saving treatment they give to struggling pet owners…read more But the online service is abissmal. Been waiting on a call back for months now. And when I call to make an emergency appointment for a reoccurring abcess my cat has. The Lady on the phone wouldn't even listen and sent me to the online service again.

The PDSA are my favourite animal charity as they stop a problem at source by giving free and low…read morecost vet services to those who can't afford it, stopping struggling owners giving up expensive animals to shelters. This hospital handles the brunt of Bristol's animal care, and it shows with the staff cocooned by bullet-proof glass. They do an amazing job, handling people who are understandably upset and getting animals professional treatment. Procedures are free of charge once you have proved you are eligible (if you are on housing or council tax benefit you will get help), but they do request a contribution and rely on public donations. Appointments are necessary.

Shocking! Reception Rude and not friendly at all. Charge for things that have not been done. Then…read morewhen I questioned it as I knew it hadn't been done. Treated like it's me In the wrong. I Had to chase everything up at least twice mainly 3 times. They don't reply to emails even when they state 'please contact me' Ok if it's just jabs your having. I suppose

Having used other vets in Bristol I find this 1 to be one of the bests they treat my 4 dogs and…read morethey don't mind being there where as at other vets they don't The treatment is so much cheaper here and is modern and clean the staff ive dealt with are friendly and very helpful The only down full is because there is no appointments and you have to wait your turn this can be a long time I think if you have to return with your pet after say surgery then there should have follow appointment times

Our experience with Flaxlands was terrible. We found it very difficult to receive updates on how…read moreour pup was doing whilst we were away. When we picked him up he had sustained a significant injury to his foot which we were told was noticeable from 7 am that morning. We picked him up at 17:00 after they failed to advise us. After many distressing and expensive vets appointments Flaxlands refuse to admit responsibility for their obvious negligence. Terrible communication throughout. Do not recommend trusting this place with your pets.

Clean and well managed kennels. Sarah and her staff are caring and professional. It's one of the…read morefew kennels that actually exercise your dog by walking them. 5 stars.

The HQ for poorly pets in Bristol, the veterinary group have smaller vet practices across the city…read morebut this is where you will be sent for the bigger operations. This is also the number to call out of hours for emergencies and they can book you in to your local centre if you call here. The staff are really nice and try and help out when it is apparent you need an immediate appointment. The vets here are fantastic and have a good bedside manner, or tableside manner I guess it would be, or kennelside? Anyway, parking is difficult round here and thankfully they have some spaces available across the road to park so you don't have to heave your sick animal too far. If you do have an appointment, remember that traffic on the Cheltenham and Gloucester Roads is appalling to dead still at most times of the day so you will need to factor that into your commuter time.

Zetland Veterinary Hospital is a large vets by Bristol's standard. They seemed pretty busy when I…read morevisited therefore its likely you will need to book in advance unless its an emergency. Its worth noting that all their hospitals have a 24 hour emergency cover so you can call in at any time as long as its urgent. They do a variety of services ranging from puppy training to pet bereavement advice. The location is pretty residential so you would need private transport to get here, especially if you were carrying a pet. They do have a carpark at the front, but a peak times this will be full.

I will have nothing said about Glenn and Caroline Marlow. They have looked after generations of…read moreour cats and Basset Hounds and Staffies. Now their responsibility is looking after the rescued cats and dogs we 'found' whilst living in France and Spain. Absolutely first class although our late Basset Ben did once fall out with Caroline. I would not trust anyone else with our pets

My cats (now 14 years old!) have always gone to the Marlows and we have been very impressed with…read moretheir service and caring attitude. All the staff are very friendly and offer every service you could want for your pet as well as information for you as the owner. Our cats have been very ill at times but we've always felt happy to leave them under the care of Marlows.

This used to be known as the Veterinary Vaccination Clinic, which is a good change as that makes it…read moresound like it only does vaccinations! This is part of the Bristol-wide Zetland Veterinary group which has its main clinic in Zetland Road, Redland. For major operations you will be sent there but this branch can handle all injections and recently upgraded to be able to handle several operations including dentistry. Being part of a group, and being connected to the local vet school, means that if you don't go in very often you won't get the same vet twice. However the reception staff are pretty solid so you will always get a familiar face who probably remembers your pet's name. If your pet does have to have lots of treatment, I had my cat in particular before she died have a series of tests and treatments, then I got to see the same vet the whole way through at Zetland, so it isn't as chaotic as it sounds. The vets have all been amazing and very understanding whether we've been blubbing with tears in their reception or having an excited puppy jumping up at them. Prices are average, about £20 consulting fee. They will get anything you need in stock the next day from a certain brand of worming tablet to nail clippers - again a bonus of being a group. I just got a letter through to say that on Tuesdays they will soon be open late which is great for those petowners at work!

james is lovely but other than him the others seem a bit clueless. i had a rabbit with overgrown…read moreteeth. i was told he needed to put on more weight before he could be operated on. he starved to death! same thing happened to my other rabbit a year later took it to companion care in pets at home filton they operated the next day. dylan is still fine and doing well thanks to them. both buddy and dylan were dutch rabbits and when they had their weight checked dylan actually was the lighter of the two! yet he was operated on right away which proves buddy should have been too and he didnt have to put weight on first! other mistakes have also been made which iam not willing to forgive them for.

Pros~ this vet has ample parking they have a nice grassed…read morearea outside. the vets offer some great services including a puppy club. they are fantastic if you phone for advice there are vets avalible ion call out 24 hours a day. these vets really care about what is best for the animals. the surgery has lots of appointments avalible and i can always get seen on the smae day which is great. they sell dog and cat food leads etc. i have popped in a few times and got the dog wieghted to check the amout i feed him with no charge. the vets have given me advice over the phone before with no charge. the receptionist is very helpful and they try to find appaointment to suit you! Cons~ i find this vets a little more expensive then other vets in the area but it is the only vets in shepton mallet so i don't mind paying a little more to save travelling with an unwell animal.