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Nature Junction

5.0 (6 reviews)
Closed • 10:00 am - 5:00 pm

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Bayside Animal Medical Center - Leaving the vets happy one day last year

Bayside Animal Medical Center

(52 reviews)

They remember EVERYONE and are so patient and polite. I particularly love Jody, the groomer. She is…read morethe best and the only groomer that I trust with my little dog. They are usually very busy so be prepared for that but it's worth it. They have at least 2-3 front desk personnel that know their job and know your pet. The longest that I have ever had to wait is 5 minutes. They kindly and quickly greet you, get you checked in, and let the vet tech know that you are there. Then, off to get weighed and back to the room. It's very clean too. The vet, Dr. Steinberg was amazing! He took his time with my little girl and made sure that I understood next steps and reassured me that I could call anytime with questions. Jasmine and Michelle and wonderful too! I can't say enough good things about Bayside. Very thankful.

Sadly I have been gone there for years very happy with the care my dogs have received specifically…read morefrom Dr. Buchanan I haven't had the same experiences with the other veterinarians! and Yesterday I had a particularly upsetting experience. The care I received was subpar. Dr. Buchanan was not available I had an urgent situation. I saw Dr. Oliver. She recommended an unnecessary x-ray for my dog when you could clearly that he had no problems walking. initially I was upset that there may have been an issue but as the day went on by the time my appointment my dog was running and was fine apparently his leg was bruised however she ordered it anyway Ching Ching and of course nothing was wrong. upsetting part was that she ordered it before she even saw my dog! When she came into the room to tell me that nothing wrong she was telling me how to pick him up? How to handle him? what. when checking out she ordered two prescriptions for pain. My dog was not in pain! And I didn't request it. So basically I took my dog in for nothing and it cost $353. When I called the next day to file complaint I was blocked by the receptionist Dawn Sunstorm who made it very clear that she was in charge she was the supervisor and the complaint had to go through her. When I told her I would like the email of the owner she was very hesitant very defensive and became very angry and argumentative simply because I did not want to disclose my complaint with her. I told her that I did not want to take the chance that she would share it with a person I had to complaint with and nothing would be done. I imagine this is what caused her to get irate . I kept my composure but she interrupted me would not let me speak and then hung up on me. Either way I was the person that was upset and she could care less as a matter of fact the second time I called she had me on hold for quite some time obviously she knew it was me. And when she got on the phone without even saying hello and without me saying a word said that she didn't like my attitude and that she is banning me from coming back canceled me out of the system and said she had my email and would email the records! Still hadn't said a word at this point. She continued to say that she has the authority to do what she wants to do. This is outrageous to me and I can't imagine that someone would treat someone that way when they're the ones that pay her paycheck check. I'm glad to know that they do not need me as a client. I've spent thousands of dollars there and I've been with them for quite some time. Thank God there are plenty of Vets out there but I will miss Dr. Buchanan. I drove 2 1/2 hours to make that appointment. Absolutely zero respect. because she's been there for years her arrogance and her controlling nature appears to be overlooked!

Claws & Paws Pet Grooming

Claws & Paws Pet Grooming

(2 reviews)

On February 23, 2022 my daughter Shelby took our cat Sage to a groomer in Glen Burnie for a lions…read morecut, wash and nail trim. She was referred to her by another groomer who does not groom cats. The groomer was Carol Page, located at 822 Barbara Ct., Glen Burnie, MD 21060. She operates under the name Paws and Claws and her number is 410-761-0448. We discovered that she also uses the names Claws and Paws and Rainbow Feathers Aviary. They arrived at the "business" which was in the basement of Ms. Page's home and she started clipping the cat with rusty scissors. My daughter asked that she use another pair that were not rusty. She then used her clippers and kept telling my daughter they were getting hot but she never stopped to change clippers or to allow them to cool down. Our cat is deaf and can be very loud but my daughter said the sounds she was making was nothing she'd ever heard from her before. She was burning her skin and cut off 2 of the cats nipples. Shelby told her to stop and refused to allow her to wash Sage, paid the groomer and left. When Shelby got home with Sage she was crying hysterically because of what this monster did to our cat. The cat was clearly in pain and terrified. She had blood on both of her sides, the base of her tail and 2 nipples were cut. Shelby then told me she paid $175 for her abusive service. I called Ms Page and she said the cuts were not from her, "it was because we have another cat and they fight. I told her they do not fight," I told her they chase each other but never fight and DO NOT draw blood. I told her "you also cut 2 nipples off and that was clearly done by you as well as the other cuts." She asked what I wanted her to do about it and I said she needs to refund Shelby in full. She said fine and hung up. She has refunded my daughter but after talking to a few friends and family about this, we feel that she may not have a license to groom or run a business out of her home. I've searched the business licenses and can't seem to locate a registered business in any of the names we've found or her name. I have also sent a complaint to AACo Animal Control for her groomers license and to the BBB to try and warn people. On her Facebook page she is also breeding and selling Chinese Crested's and I'm sure she is not a licensed breeder. She should not be permitted to do this to another animal.

BEWARE!! Seventeen year old cat that needed a bath and nails cut and she charged 155.00 which is…read moretotally outrageous. She only weighs about 9 lbs and has short hair. She was matted so Carol shaved her all the way down and did a horrible job at that. She also cut one of her nails and caused her to bleed. I'm pretty sure this women is not licensed or certified. The price should have been quoted up front not after services were completed. Also comforting the cat is you holding the cat the whole time. Older women that coughs the whole time and house smells of smoke and moldy basement. Needless to say will never go back to this groomer.

Nature Junction - gardening - Updated July 2026

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