I booked my appointment online with Tas because there were WONDERFUL reviews about his care with hair and results he produced. Their late policy states if you are 15 minutes or more late they consider you a no call no show and charge you $25 (you need a card to book your appointment). One other yelper said that her appointment started late but she was overall pleased so I figured they had an off day. My appointment was scheduled for 10 am on a day they opened at 9 am. I walked in at 9:55 and was promptly greeted, by a man who asked me what services I was getting done and what state my hair was currently in, then told me to have a seat. EIGHTEEN minutes later another guy, who has just finished someone's hair cut and has been coughing and sneezing, walks up to me and I kid you not says, "come on". No hi, how are you, I apologize for the delay, my name is, what products do you use, may I take a closer look at your hair, none of that! I brush it off because I want to get my hair done and get on with my day. I sit down he washes my hair fine, he could have been more thorough putting in the conditioner but I was getting a steam treatment so no real worries. After the steamer goes off I wait, and wait, annnnd wait. Just when I've decided that my time has been disrespected too much for one day the man comes back over. Back to the wash bowl then he has another stylist show me to his chair. He then starts talking to another woman, a return client I can tell because they are playing catch up and talking about her hair. Mind you he hasn't said much more to me than, "come on". He comes back to me getting ready to blow dry my hair, he starts looking around for something and is just moseying around. He finally asks someone where it is. He comes back with an unlabeled pink spray bottle and starts applying it to my hair. It smelled like it had alcohol in it. I do not like to use products containing alcohol in my hair but I understand that most heat protectants have them. I asked him what it was and he, very unsure of himself said, "it's kind of like a leave in and heat protectant). Mind you he didn't tell me what shampoo or conditioner he used either, which annoyed me because it's something I like for my stylist to do (and is also a part of the reason I chose this stylists because other yelpers said he was very thorough in this arena). Did I mention HE hasn't mentioned his name yet still? I bring it back up because the one name I did get was Brandon. The stylist next to him that has been doing comb coils. My stylist has been criticizing Brandon the whole time with such sass. "You're taking too long, you're using the wrong comb, you have WAY WAY too much product in his hair." I'm all for constructive criticism but either let Brandon do his job or retrain him later. Don't patronize him in front of his client AND your own. Very unprofessional, but back to my hair that's been roughly whacked at with a Denman and a blow dryer. I have thick, coarse, 4c hair. This man did a mediocre finger detangle and started attempting to blow dry my hair without sectioning, using adequate leave in or truly detangling. I'm upset with myself for letting this happen. I've never been afraid of getting heat damage from a blow dryer, but the way he was convinced that he was going to miraculously detangle/blow dry/straighten my hair in one fell swoop was almost intriguing to me. Like maybe he had super powers. Well he didn't. He took a break from my hair to show Brandon how he wanted the twists done. He puts down the blow dryer and grabs hand sanitizer, and picks up a comb and starts twisting Brandon's client's hair unannounced. I'm thinking he's going to do a few twists and return to me. I was wrong. The stylist who greeted me initially quietly walks up to my stylist, well Brandon's client's new stylist, and says, "your client looks upset." Nope he wasn't talking about me, he was talking about the lady who has been under the dryer this whole time, since before my conditioner was washed out. He scoffs and says, "what she got an attitude for?" I'm in disbelief because there are two new clients and a new employee in IMMEDIATE earshot of his disgusting excuse for customer service. At this point he has done a whole row of twists on this other man's head while I wait, not so patiently, in his chair, his return client is waiting in another chair, and the third girl is under the dryer, still. I had to leave! Even with my hair only partially blown dry. When I asked how much he wanted me to pay for what he'd done he tried to resolve the situation. He basically said he was too sick to be at work and was trying to get through the day with as little as dialogue as possible and told me how differently my services would have been if he felt better. I'd rather have my appointment cancelled than receive the piss poor excuse for service I was getting (mind you he was ready to charge me $95 for this appointment). read more