Terrible service. Waited 40 minutes past my appointment time and finally left to take my business elsewhere. This is after they screwed up my contacts the first time, requiring me to come in again so they can fix their mistake. Doctor and staff were both short with me and rude. It's overpriced to top it all off. Avoid! read more

Raquel the office manager was very generous and helpful in getting me in for an appointment fast .

Recently came to get 2 of my children glasses and honestly it's not that bad their insurance covered $109 and with getting anti reflective and protection plan came out to $135 but for both I paid $262 so it's not that bad it also depends on the frames you get for the frames they chose were both $140+ read more

My son broke his glasses on a Thursday so we went in on a Friday morning and they were able to fix them. Thank goodness because I did not have time to order a new pair right before school starts. read more

This office has no customer service, I booked my kid's appointment back to back a week ago, I called to confirm both appointments because I only got confirmation for one and Amy the front desk told me since I didn't confirm via text message the system canceled one of my child appointment and that they are full booked today. No I am sorry for the inconvenience or let me see what I can do for you. I would recommend to go to another company's. read more

The staff here is wonderful! You can tell they all get along and work together . I believe almost everyone in that office did something to help me breeze through the whole process. Jennav was amazing and extremely patient with me , she helped me pick frames and went over pricing. the young man who was doing the testing answered all my questions and even read my current glasses to tell me what I had on them. And the lady in front I believe her name was Ashton was so pleasant. Turns out I didn't have vision insurance and she made it work and got me a good deal and didn't embarrass me. All around great staff. read more

Worse place to get your glasses I highly don't recommend the eye doctor that old man has an attitude and no patience he started getting mad because I couldn't tell the difference of lenses read more

Employees were great ! however the main Dr tall man with glasses was super rude ! My son came into the room and said hi how are you and the dr said "now we're going to be quiet and get this done" my son is autistic mind you . Terrible experience because of this . Never coming here again thanks to him . And I will let people know of my experience here . read more

Need more staff!! I had glasses ready for a month and they only called once (I thought it was about my son's glasses). They should have tried again. Now I'm in a big hurry and just wanted to grab my glasses. Called on the way and it keep saying voicemail is full. Now, I'm at the store. it's been 15 minutes and I'm still in line with no one at the front desk. The nice lady adjusting glasses helped me but u could tell they had her there by herself. If Nationwide can't figure out how to be more respectful of people's time, I'll find a new provider! Now I'm late for my next appointment... Side notes: The doc there was good... maybe he can influence their lack of staff issue... read more

This place is great. The Dr is Phenomenal, Staff is nice and very informative. Not sure why the bad reviews. The new staff is Very transparent with sales , you always see what you're getting with receipts unlike before with the old manager Stacy. Alot of the reviews are about Your glasses or contacts taking long but that has nothing to do with staffing the office but the place that makes them is the issue if that's the case. Front desk girls were nice the opticians were friendly and patient and even had help picking frames when I asked for opinions. I will be back again and I might even start bring my grandchildren. read more

I had to reschedule my appointments because the agreed upon time was not what they scheduled for me. that all together took three phone calls. I went to the appointment and wasn't sure about the service. kind of sloppy. when I went to pick up my glasses the sun glasses were not the frames that I ordered. the tech told me that if I had chosen those sun glasses they would not come out as dark as I saw on the glasses in the store because my rx would not work with that lense. I proceded to tell him these were not the grams that I ordered, he told me that it couldn't be a typo since the numbers were so different. I proceeded to tell him that those were the glasses that I brought up to the counter when placing my order and I had nothing to do with the id number. he proceeded to put the blame on me for not checking the item number like I had control of the computer. after a few minutes I just threw up my hands took the glasses that I didn't order and walked out of the store. I will never, ever do business with them again. warning you to avoid them also read more

When I used to go there the service with excellent the manager, Stacy, was amazing however, I called to make an appointment the girl asked me not once not twice but seven times what my name was ...I got so frustrated I asked to speak to someone else, finally got my appointment..well big mistake..they got me in got my glasses and contact lenses prescription, well they had to special order, after waiting and waiting I called and got "oh yeah they are here" I rushed down the guy handed them to me to try on..I said can I get a contact holder, he said NO management won't allow it..really? Before it was bought out the management made sure you got a holder they were probably $1 00 if that. Then I said I cannot see anything , the only helpful very sick lady that was there Said " I am so sorry the order is wrong we will have to reorder . I said why are you here you are so sick she said management would not let her off...what kind of place is this. Bring back the old staff who cared and keep the only one there that gave a crap ..the sick lady. read more

I had an appointment for my son that took a few hours with no one in waiting room ahead of us. Maybe it was a fluke that it took so long. (Not dilated) (he tried selling us glasses that my son "could " wear but didn't need to)so I brought my daughters in a there was 1 person in waiting room ahead of us and it was over 2 hours until one of them was seen and that's after I walked out. I don't know what this doctor they have now does between patients but it's not working. Because it's not stellar customer service slowing this guy down. Don't get appointment here until you have 3-4 hours to kill One lady in front has been here for years is nice but everyone else is meh read more

Dr James Francois at 9069 W. Olive Suite 112 Peoria AZ 85345, is the worst eye doctor I have ever been to. I have never had an eye dr tell me during the eye exam that I was giving him the wrong answers and to stop changing my mind. First he says I'm not blinking enough, then he tells me that I'm blinking too much and to stop it. He never asked to dilate my eyes either. Then to test my up close sight for my bifocals, he made the comment that I hope you'll give the right answers or your wasting my time. Then he just walked out of the room and I figured I should follow, he threw down my folder on the reception desk and told one the ladies up front that they will have fun with me since I can't give the right answer and make up my mind. WOW!! I have never had such an uncomfortable eye appointment in my life. I have had yearly eye exams since my 1st pair of glasses in 2nd grade. I know how to do them and no one should be treated that way, ever by a so called professional. I did order glasses, which was a huge mistake. I picked them up today and the RX is way off. I feel like I'm looking through a fishbowl. I can't see anything with them on. What did he do, write random numbers on my RX??? What a waste of my money and time!. I am going to get a 2nd opinion next week. I know my eyes have changed since last year but not that drastic. This guy is a poor excuse for a DR! read more

Just stopped in to check out lenses, Darleen was very professional and was able to give great input about the lines of the frames. She brought over 15 different frames, and helped with decision making. read more

This is a horrible place , they lost my glasses they don't know a what person they give my glasses, they are unprofessional and everything it's wrong I this place read more

I went here at the beginning of the year. I know for a fact that this location is not unusual in the inability to get a scrip right for glasses. I have been to several. Sadly, Nationwide is what my insurance covers. This year, I have had THREE pairs of glasses from these idiots. All three have been WRONG. I don't drive at night anymore because I can't see now. My glasses are that bad. I sometimes use my 5 year old Walmart glasses, because as old as they are, they are still better than my brand new ones from these idiots. If you want to be able to actually utilize your glasses for the intended purpose, go to ANY other eye-care chain. read more

Can I give 0 stars?!? No one acknowledged us When I made myself known there was no smile, no common courtesy. Just a flat response of "ok well just take a seat and they will call you." Didn't take my name. Didn't ask what all I needed. Nothing. Place is hot and muggy and completely unprofessional. The staff looked like they were going to a backyard barbecue. Nothing more. I left. read more

Had an eye exam and a couple of pairs of glasses ordered from this location. The exam was thorough and professional. However, my problem was with the staff. You would think after spending almost $500, you'd be afforded good service. Apparently, this chain has scraped the bottom of the barrel when it comes to their non-medical staff. When I called to find out if my glasses were ready, the young lady I spoke to left me on hold for 25 minutes. I hung up the phone and called back. No apology, just was told by one of her fellow workers that she was scatterbrained because she was pregnant. WTF?? The saving grace was the assistant manager (Stacy). I was pretty ticked when I showed up. She took control, fitted my glasses (two pairs) and wouldn't allow me to leave the store until my glasses were cleaned and I was satisfied that they fit perfectly. Kudos to this young lady . Would I return? Hmm... Only if I can get service from this assistant manager. read more

The doctor there doesn't have customer service skills or understand how to talk with patients. I went there for an exam and he had me look through two lenses, never asked me how I could see the letter, after the 15 seconds of the two lenses he told me my prescription was going to stay the same. Never looked into whether my vision has gotten any better or worse and didn't take the time to seem to care. I did complain to the manager Rachel who was wonderful in understanding and didn't charge me for the visit. I did make it clear I would not return to their vision centers with doctors of that knowledge. I have used them for two years previous and will no longer go there. read more

I went to Nationwide for my glasses because they are the only place my insurance works with. They have the worst customer service imaginable. Maybe it's because you have no choice but to use them. I should have expected this. When I called to make an appointment, i got a recording telling me to leave a voice mail. After repeated calls, i was finally able to get an appointment. I went in, got my exam, and chose a pair of glasses. I was told i would have them in 7 to 10 business days. 10 business days came and went, and there were no glasses. I started calling to see where my glasses were. I called literally dozens of times, always getting a recording telling me to leave my name and number, and they would return my call. I left three voice mails and did not get a call back over the course of three business days. Today.i finally got a live person to answer the phone. She informed me it had only been 12 business days, and it could take up to fifteen. She said she would check to see if they were in. She asked me to hold. When she came back, she said they were not in and asked me to hold yet again while she checked with the lab. When she came back on the phone, she told me my frames were still on backorder??? I asked what happened to the frames i tried on, and she said they don't usually use those??? She asked me to hold again while she checked to see if those frames were still there. She came back and said they were, and she would send them out to be made. It has been 18 days since my eye exam. 12 business days, and my glasses have not even been started. When you see the bad reviews, believe them. read more

These guys had me come in and fill out paperwork a few days before my scheduled appointment. So I did to speed up the process due to this covids BS. Appointment was at 930, by 10 they where not able to find my paperwork still. Personally I don't do business with people/company's that have a big brown movers box full of their customers information underneath their desk. Maybe this is an Arizona thing but the professional level was horrible and embarrassing to say the least. I'm from Las Vegas and never as a new customer have I had my paperwork filed in a big box with other peoples paperwork. It's Just trashy and ugly. I hope y'all get it together. I had to get a babysitter for this appointment and y'all wasted my time and money. If nationwide is a franchise I will never do business with another franchisee due to this location in particular. It is 2020 get a scanner and computer. Get it together. Good thing I can see good enough to write this review. Yea buddy!! read more

Nationwide Vision - Do not go here unless you like wasting your time lol - Optometrists Near Me - Peoria, Arizona

I took my 87 year old father-in-law in for an eye exam and glasses. Everyone was so very patient and kind. Stacey especially helped and suggested frames for his limited budget. I even ordered my new glasses while there. read more

This place is a mess, the staff doesn't know what is going on, nor do they listen. Don't think about your info being confidential. It's dirty, and the staff doesn't listen, nor give you their full attention. Go somewhere else if you can. read more

They take a really long time here the lobby was empty i was waiting for an hour to get called to the back... this will be the last time coming here, they take there sweet time..... read more

I took my daughter to get a prescription & glasses & Stacey Ruiz was very kind & helpful with helping out my daughter to find the frames that fit her best, thank you! read more

Just heard the young lady working state "those were our last patients. Their appointment was at 6:10." So, show up 2 hours early for your appointment, and bump everyone else out of theirs!? Unacceptable! read more

Scheduled an appt for 8am this morning and after reading previous reviews I was wishing I hadn't. I was greeted by the front desk lady and within 10 min of being there was called in to do my exam. Met with my optometrist and was very polite and very informative. Then after my exam I was greeted by Shannon who helped me pick out a couple pairs of glasses that fit well and were very stylish. Overall my experience was very good and I was very please with the service and pricing of my glasses. I would give a 5 star but I still have to wait to get my glasses on and make sure everything is all good. So to be continued......... read more

Went in to check prices with my insurance vs. in-store specials. Was directed to an associate named Darlene. She did not greet, asked what I wanted, sat down at the computer, and didn't even offer me a seat. After banging on the keyboard wanted to know what insurance I had and told her VSP Standard. Difficult, huh? Told her it was military retiree insurance, she banged some more on the keyboard. With a tone in her voice she told me she would have to start with United... At this point, I got up, expressed my opinion that she didn't seem like she wanted to wait on me and walked out. Stay away. Far, far away from this place. read more

took my son to get contacts because he didn't want glasses anymore Dr didn't charge for the exams because of his eye condition could cause a issue with the contact my son way disappointed he couldn't get them the Dr talk to and made him feel better about getting glasses the rest of the staff was grate too read more

My visit for an eye exam was smooth and quick and the doctor seemed quite knowlegeable. I would go here again.

Excellent Service, friendly staff, competent examiners. Dr. DaHu was very informative and explained and answered all my questions. All made me feel as if I was being well taken care of. Best of all...the staff knew insurance in's and out's and helped me pick out frames that were not only good looking but substantial AND fit into my insurance's dollar guidelines. Yes, I would certainly tell others to go to this Peoria center. I certainly will.! read more

Nationwide Vision on Olive and 91st avenue has been the vision center for me and my children for the last several years- they are always easy to work with and available to get my kiddos in when it is time to schedule a new appointment! Great customer service from you all. Thank you from Eric and the boys!!! read more

How should I word this? They SUCK. I've never been to a place with such horrible customer service. I wish I had read the reviews before going in to this place. So the first time I went in they had me waiting for an hour before I was seen for my eye appointment (and I did make an appointment) after waiting they finally saw me and I ended up spending 3 hours there. They gave me trial contacts and I had to make a follow up appointment before I got my prescription. I finally had my my follow up appointment a month later, and the doctor was pissed because it wasn't two weeks later. He told me, "You're lucky I'm not putting you down as a non-compliant customer". Then I asked for my prescription and he flipped out, he said, "I GAVE YOU ONE LAST TIME!" I had never seen this doctor before in my life. Then he looked at my history and was like "oh you saw so and so" but he didn't apologize for yelling at me. Yes, he yelled at me. Now it's about 1 month later since that appointment, and no I still don't have my contacts, and no they haven't called me about them coming in, but yes I did pay $100 on my first visit. So I called them today, and what do you know my contacts are in and NO they have yet to call me and let me know. I've never disliked a business so much as this one. After I got my perscription I went and bought 2 pairs of glasses on Coastal.com for $150 SOOO worth it, and I'm making payments. After I get my contacts I will never be going to nationwide again. It makes me so mad just talking about this place. I'm 18 and they took advantage of my naivety. All three times I went there I left in tears because I had a horrible experience. They steal your money and have horrible customer service. I hope I could spare someone the time and money from not going there. I used to go to an Optometrist on 7th street and Bell, I will be making the drive out there just for the excellent customer service and low prices they have. read more