I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

My experience with The Savings Group/AUTOPAY felt like predatory lending disguised as refinancing…read more I repeatedly and emphatically stated that my goal was a lower interest rate--not merely a lower payment. Before refinancing, my payoff was $26,363 at 5.99%, with approximately 35 months remaining. Afterward, I owed $32,141 at 4.99% for 60 months. They lowered my payment slightly while increasing my debt by nearly $5,800 and leaving me materially worse off. The transaction included a $4,995 warranty that I canceled. Disclosures were rushed, and critical costs were buried within a 44-page document package instead of being clearly explained. I also experienced multiple credit pulls and received an insurance-related inquiry after the agent denied shopping insurance on my behalf. When I complained, the company focused on the fact that I signed the documents but did not meaningfully address why its agent presented a deal that directly contradicted my stated goal. I have very good credit and had no urgent reason to refinance; their initial offer enticed me. You can shop rates yourself. Unless you want multiple credit pulls, your information distributed to third parties selling additional products, and an agent who appears more interested in closing a deal than protecting your financial interests, leave this company where it stands. I am preserving my records, filing complaints through the appropriate regulatory channels, and seeking legal guidance regarding these practices--including potential class-action relief for similarly affected consumers.

Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

I have bought two cars from JPC and I wouldn't buy a used car from anyone else. They are open and…read morehonest, do all the maintenance themselves and provided details about everything they know. They provide the Carfax. Also zero pressure sales.

Scam of a shop! Don't let the 5 stars fool you, they are done preemptively when people buy the car…read more They will sell you the car, ask to give a 5 star review... but once you take it to a shop right after you buy the car you will get a bunch of things wrong with the car. I thought this couldn't be right, called Japanese car connection back, and they said anything that is wrong they could look at but they wouldn't pay for us because "THEY SELL THE CAR AS IS" ... they claim they do a "120 point inspection" but I'm sure they just make sure it runs and nothing beyond that. I took it to a mechanic shop to have them tell me the struts are done for (2800 repair) and the head gasket is blown (3000 repair). Not to mention they are lazy because they can't even replace a 20$ engine air filter, which was beyond filthy after I bought the car.

Beware your money is NOT SAFE! I had been with Navy Federal for about one year. My savings and…read morechecking account were drained! Navy Federal replaced my lost money. My accounts were replaced into another account. I changed my login name and password. I was then noticed I was short ~4,000. Another draining of my checking account. I then changed my login name and password. No draining but someone was trying to login to my account so Navy Federal "permanently" locked my account. I went to the branch office to unlock my account instead was given a certified check for my balances and said I no longer can bank there. What is bad is that whoever was trying to login to my account was never chased down but I was kicked out! I was considered a BAD RISK!!

Top notch! Most accurate trusted bank I've worked with in my life…read more Customer service is top notch, love that they have branches in most states. If you're military or related to military, this is the bank to trust.

I worked with Saife on an out of state purchase and he made the buying process incredibly smooth…read more He went above and beyond to alay any fears of buying a car sight unseen and his thoughtful communication and promptness to answer any and all questions I had made for the best buying experience I've had to date. I am most grateful for all of the pictures and videos sent throughout the process and regular updates he provided me as we worked through the deal. The car definitely lives up my expectations! I'd also like to give a shout out to Tom, the used car manager, who contacted me directly on several occasions to discuss the purchase address any concerns I had. The team at Emich does a great job at making sure your questions are addressed and they answer them in a transparent and honest way. I'd highly recommend them to anyone, both local and out of state.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Wow...dead car after a week with less than 20 miles. "No warranty"…read more.. Don't trust these guys in any way. It isn't worth the hassle.

Really like the people there-I travelled 400 miles to get the car and drove it back that same day…read more400 miles. Paul was very helpful with emails phone calls etc. They deal in quite a price range and seem to know how to select good quality cars to sell.

LIARS! LIARS! LIARS! What a Crock of a Dealership. Had…read morecontact...they said we could take the car to our mechanic when we spoke to them...We show up and they won't let us take the car for a check up. Telling us "You can Buy the car and return it in 24 hrs of you don't like it" and "I Promise" the owner will give a full refund. Wow! Can I see the Ocean Front property in AZ too? How can you trust a dealership who LIES to you or won't let the car be checked out unless you buy it. STAY AWAY FROM THIS DEALER!

This place is awesome. No pressure what so ever. Amanuel is low key down to earth. He goes out of…read morehis way to help you out. I highly recommend Altitude to everyone I know.

I've actually decided to update this review. I had a really good experience with my family when we…read morefirst bought my son's graduation car but within a month we were stranded in the desert because the engine failed on this car. I'm really sad because I enjoyed buying a car with my family because the man selling it to us was really nice. But I feel like we should've gotten a better deal considering the car failed us soon after...

I already left an initial review for Joe, but man, I have to update because he deserves a second…read moreone. 2 months after buying my car, I found out I had to leave Denver unexpectedly. I love the vehicle Joe sold me so much, so luckily I'm able to ship it to where I'm relocating. The DMV is experiencing pretty bad delays due to COVID, so if I were to register the car completely, I'd be stuck in Denver for another month or more trying to get an appointment. Joe saved me by extending my temporary tags by 2 months so I can get to where I need to with enough time to get registration sorted out. On top of it all, he asked me to let him know when I get to my destination safely. Not only did I score a beautiful car at Zarooki Motors, I got an Italian Uncle Joe from Jersey who made me feel taken care of in my short time in Denver. Thank you so much Joe!

I had a really bad experience with this dealership. The salesperson was actually cool and helpful,…read morebut the way they do business overall is weird and unprofessional. They told me the car came with a 30-day warranty, but when problems started on the first day, they said it would be fixed. I've taken my car back to them twice now, and nothing has been done--my car still has the same issues. I feel misled and ignored. If you're thinking about buying from here, be careful and get everything in writing because verbal promises clearly don't mean much to them. I would not recommend this place.

Similar to Angel L. I had some issues with my car that I reported on day 1. It seemed simple - tail…read morelights were out, and the parking sensor was broken. However, it took multiple trips to the dealership and/or shop to get it resolved. Thankfully, after I complained about the delays, the GM Jim got it escalated - They actually picked up my car and took it in for repair, and provided me a loaner car each time. I appreciate Jim, Ely, Alex, Dan E. and Johnny (the delivery guy!) for making a stressful situation work out in the end.

I've been a customer at this Volkswagen location for almost two years, and while ownership hasn't…read morealways been smooth, Jered has consistently made every service experience a positive one. I've worked with several service advisors, and he is by far the best. He always goes above and beyond, which is why I had my profile updated so I only work with him. If you're coming here for service, I highly recommend asking for Jered!

Poor experience in overall service, communication and repairs…read more Service Manager was non-responsive when I brought the car back after paying $2k to fix the engine warning light. They had put in new fuel pump and fuel pump control module. The warning light came on repeatedly after I got it back (same day!. I brought it back and after looking at it again, they texted me it'd cost $2k to fix the same problem I reported the first time, this time by replacing the fan assembly. After I declined that repair (through the text # I'd been using with them), I couldn't get a response about getting my car back. This was 3:30 on a weekday. I called multiple numbers until someone finally told me my rep had to leave for a medical issue. When I went in to pick up the car, I told the dept service manager that I hoped the rep would be okay. He looked at me funny and told me he had a dental appt. So they made no arrangements to have any one cover his customers and answer their calls/texts and release their cars. This was the second time I brought a car there for repair and had to bring it back for another fix. Never again.