Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

We were looking all over for a decent used car, and everything we found was overpriced and in poor…read morecondition -- until we went to Japanese Car Connection. The cars here are clean, well cared for, and reasonably priced. We finally found the right car for our family. What really stood out was the integrity of the sales/shop manager. You can tell they truly care about the quality and safety of the vehicles they sell. My son is a mechanic, and during our conversation the manager said something that really stuck with us: "If I wouldn't feel comfortable with my family driving it, I wouldn't put it out there." That level of honesty and standards is hard to find these days. Not to mention the 3,000 miles/ 3 month warranty what is unheard of for a 12 year old car. Highly recommend Japanese Car Connection if you're looking for a reliable used car and people you can trust!

Just bought a used 2017 Subaru Outback from them! Made the process super simple, showed trustworthy…read morework and repairs, and I could tell the car they chose to buy was in good condition. The biggest reason why I trust them is their repair work they've done on their own cars as well as servicing other vehicles (outside of the ones that they sell) showing others trust their opinion as well. Would definitely recommend and plan on coming back if I need a new car in the future!

Beware your money is NOT SAFE! I had been with Navy Federal for about one year. My savings and…read morechecking account were drained! Navy Federal replaced my lost money. My accounts were replaced into another account. I changed my login name and password. I was then noticed I was short ~4,000. Another draining of my checking account. I then changed my login name and password. No draining but someone was trying to login to my account so Navy Federal "permanently" locked my account. I went to the branch office to unlock my account instead was given a certified check for my balances and said I no longer can bank there. What is bad is that whoever was trying to login to my account was never chased down but I was kicked out! I was considered a BAD RISK!!

Top notch! Most accurate trusted bank I've worked with in my life…read more Customer service is top notch, love that they have branches in most states. If you're military or related to military, this is the bank to trust.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

Wow...dead car after a week with less than 20 miles. "No warranty"…read more.. Don't trust these guys in any way. It isn't worth the hassle.

Really like the people there-I travelled 400 miles to get the car and drove it back that same day…read more400 miles. Paul was very helpful with emails phone calls etc. They deal in quite a price range and seem to know how to select good quality cars to sell.

LIARS! LIARS! LIARS! What a Crock of a Dealership. Had…read morecontact...they said we could take the car to our mechanic when we spoke to them...We show up and they won't let us take the car for a check up. Telling us "You can Buy the car and return it in 24 hrs of you don't like it" and "I Promise" the owner will give a full refund. Wow! Can I see the Ocean Front property in AZ too? How can you trust a dealership who LIES to you or won't let the car be checked out unless you buy it. STAY AWAY FROM THIS DEALER!

This place is awesome. No pressure what so ever. Amanuel is low key down to earth. He goes out of…read morehis way to help you out. I highly recommend Altitude to everyone I know.

I've actually decided to update this review. I had a really good experience with my family when we…read morefirst bought my son's graduation car but within a month we were stranded in the desert because the engine failed on this car. I'm really sad because I enjoyed buying a car with my family because the man selling it to us was really nice. But I feel like we should've gotten a better deal considering the car failed us soon after...

I already left an initial review for Joe, but man, I have to update because he deserves a second…read moreone. 2 months after buying my car, I found out I had to leave Denver unexpectedly. I love the vehicle Joe sold me so much, so luckily I'm able to ship it to where I'm relocating. The DMV is experiencing pretty bad delays due to COVID, so if I were to register the car completely, I'd be stuck in Denver for another month or more trying to get an appointment. Joe saved me by extending my temporary tags by 2 months so I can get to where I need to with enough time to get registration sorted out. On top of it all, he asked me to let him know when I get to my destination safely. Not only did I score a beautiful car at Zarooki Motors, I got an Italian Uncle Joe from Jersey who made me feel taken care of in my short time in Denver. Thank you so much Joe!

Similar to Angel L. I had some issues with my car that I reported on day 1. It seemed simple - tail…read morelights were out, and the parking sensor was broken. However, it took multiple trips to the dealership and/or shop to get it resolved. Thankfully, after I complained about the delays, the GM Jim got it escalated - They actually picked up my car and took it in for repair, and provided me a loaner car each time. I appreciate Jim, Ely, Alex, Dan E. and Johnny (the delivery guy!) for making a stressful situation work out in the end.

I had a really bad experience with this dealership. The salesperson was actually cool and helpful,…read morebut the way they do business overall is weird and unprofessional. They told me the car came with a 30-day warranty, but when problems started on the first day, they said it would be fixed. I've taken my car back to them twice now, and nothing has been done--my car still has the same issues. I feel misled and ignored. If you're thinking about buying from here, be careful and get everything in writing because verbal promises clearly don't mean much to them. I would not recommend this place.