I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

Autopay has a very deceptive business practice. Over the past three years, they checked my credit…read morescore multiple times after showing me what appeared to be attractive refinance offers, with rates between 4.0% and 5.2%. Since my current Subaru loan is 6.59%, those offers looked better and encouraged me to apply. However, once they checked my credit, they did not honor those original offers. Instead, they came back with much higher rates, between 6.5% and 8.99%. This happened more than once. What made the situation even more misleading is that they used three different names, so each time I thought I was applying with a different company. That is how I ended up being tricked several times without realizing it was connected to the same business. This kind of practice is harmful to customers. It wastes people's time, affects their credit, and breaks trust with those who are honestly looking for refinancing options. Companies should be transparent and truthful, not lure people in with appealing quotes and then change the terms after checking their credit. Based on my experience, I do not recommend Autopay. Please be careful and do your research before applying, so you do not go through the same frustration I did.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

Had a great experience with buying my Toyota Sienna. Love the team there, highly recommend!read more

We bought a car for a family member. Josh was so helpful. No pressure and very knowledgeable. He…read morewent above and beyond to help us. We took it to our mechanic after purchase and were told we had gotten a really good car. I would certainly buy a car from them again.

It was FINE! I just bought a car from there, service is mediocre, but they have good cars and are…read moreinformative.

Beware your money is NOT SAFE! I had been with Navy Federal for about one year. My savings and…read morechecking account were drained! Navy Federal replaced my lost money. My accounts were replaced into another account. I changed my login name and password. I was then noticed I was short ~4,000. Another draining of my checking account. I then changed my login name and password. No draining but someone was trying to login to my account so Navy Federal "permanently" locked my account. I went to the branch office to unlock my account instead was given a certified check for my balances and said I no longer can bank there. What is bad is that whoever was trying to login to my account was never chased down but I was kicked out! I was considered a BAD RISK!!

Top notch! Most accurate trusted bank I've worked with in my life…read more Customer service is top notch, love that they have branches in most states. If you're military or related to military, this is the bank to trust.

I worked with Saife on an out of state purchase and he made the buying process incredibly smooth…read more He went above and beyond to alay any fears of buying a car sight unseen and his thoughtful communication and promptness to answer any and all questions I had made for the best buying experience I've had to date. I am most grateful for all of the pictures and videos sent throughout the process and regular updates he provided me as we worked through the deal. The car definitely lives up my expectations! I'd also like to give a shout out to Tom, the used car manager, who contacted me directly on several occasions to discuss the purchase address any concerns I had. The team at Emich does a great job at making sure your questions are addressed and they answer them in a transparent and honest way. I'd highly recommend them to anyone, both local and out of state.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Wow...dead car after a week with less than 20 miles. "No warranty"…read more.. Don't trust these guys in any way. It isn't worth the hassle.

Really like the people there-I travelled 400 miles to get the car and drove it back that same day…read more400 miles. Paul was very helpful with emails phone calls etc. They deal in quite a price range and seem to know how to select good quality cars to sell.

LIARS! LIARS! LIARS! What a Crock of a Dealership. Had…read morecontact...they said we could take the car to our mechanic when we spoke to them...We show up and they won't let us take the car for a check up. Telling us "You can Buy the car and return it in 24 hrs of you don't like it" and "I Promise" the owner will give a full refund. Wow! Can I see the Ocean Front property in AZ too? How can you trust a dealership who LIES to you or won't let the car be checked out unless you buy it. STAY AWAY FROM THIS DEALER!

They sell cars as is, also while telling you the car is in perfect condition. False advertisement…read more They have you pay a certain sum fee, and then lie to the bank to say you paid more. I've had problems with the car since I got it and they never respond in a timely manner. You will waste your money buying a car here.

I've actually decided to update this review. I had a really good experience with my family when we…read morefirst bought my son's graduation car but within a month we were stranded in the desert because the engine failed on this car. I'm really sad because I enjoyed buying a car with my family because the man selling it to us was really nice. But I feel like we should've gotten a better deal considering the car failed us soon after...

I already left an initial review for Joe, but man, I have to update because he deserves a second…read moreone. 2 months after buying my car, I found out I had to leave Denver unexpectedly. I love the vehicle Joe sold me so much, so luckily I'm able to ship it to where I'm relocating. The DMV is experiencing pretty bad delays due to COVID, so if I were to register the car completely, I'd be stuck in Denver for another month or more trying to get an appointment. Joe saved me by extending my temporary tags by 2 months so I can get to where I need to with enough time to get registration sorted out. On top of it all, he asked me to let him know when I get to my destination safely. Not only did I score a beautiful car at Zarooki Motors, I got an Italian Uncle Joe from Jersey who made me feel taken care of in my short time in Denver. Thank you so much Joe!

I had a really bad experience with this dealership. The salesperson was actually cool and helpful,…read morebut the way they do business overall is weird and unprofessional. They told me the car came with a 30-day warranty, but when problems started on the first day, they said it would be fixed. I've taken my car back to them twice now, and nothing has been done--my car still has the same issues. I feel misled and ignored. If you're thinking about buying from here, be careful and get everything in writing because verbal promises clearly don't mean much to them. I would not recommend this place.

Similar to Angel L. I had some issues with my car that I reported on day 1. It seemed simple - tail…read morelights were out, and the parking sensor was broken. However, it took multiple trips to the dealership and/or shop to get it resolved. Thankfully, after I complained about the delays, the GM Jim got it escalated - They actually picked up my car and took it in for repair, and provided me a loaner car each time. I appreciate Jim, Ely, Alex, Dan E. and Johnny (the delivery guy!) for making a stressful situation work out in the end.

Staff was quick, honest and kind! I really appreciated their service. My battery needed to be…read morereplaced and they got it done same day!

Was quoted over $4,500 to replace a radiator, thermostat , and oil pressure switch for a 2015 Jeep…read moreCherokee which all together costs about $300 max in parts. Was told A/C condenser needs to be disconnected and drained to get at the radiator (which is true), and that the refrigerant would be very expensive. Standard procedure is to capture and re-use the existing freon. About $3,000 more expensive than it should've been.