My husband and I bought my engagement ring from Reliable more than 6 years ago. At the time, I was…read morethe worst kind of customer: needy, anxious, and pretty demanding. I think I drove everybody crazy, my husband included. But the guys at Reliable remained helpful and patient. Over the years, Reliable has serviced the ring when I bent one of the prongs, sold me my wedding bands, and bought the stone back when I wanted to upgrade. Their commitment as jewelers is excellent. Since buying my engagement ring, I've actually started working in the jewelry industry myself, selling engagement rings. I work for a great place in Bethesda. When my younger brother went to buy his girlfriend's ring, I could have gotten him a great deal on a stone. But instead, I recommended that he go with Reliable, because I knew they would give him a great price on the stone, and more importantly, they would service the product long after vows were exchanged. That's important to keep in mind when you buy a diamond -- will the jeweler stand by their product? Will you be able to easily and conveniently take your ring back to the jeweler? With Reliable, the answer was a definite "Yes." So, pay no mind to the pawn shop exterior -- this place is a great place for picking out a well-priced and gorgeous engagement ring in the NC area.

Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

Ethan and pat are awesome and the entire crew help out they have so much items and tools great dealsread more

I wanna say good things about the store, the assistant general manager was amazing however they…read moresold me a stolen tablet and they won't answer the phones. I've tried to get a refund and I am not getting any help. This is so not fair. I can get in trouble for having stolen property!!!!!!

Probably the rudest woman and unprofessional experience ever. Treated an elderly woman horribly. We…read moreall left. Just miserable.

Honest and trust worthy Cash for Gold and other valuables. This is a great locally owned business.read more

Not great since they were bought out... I have been a buyer and seller here for years. However,…read moresince they were acquired by Quick Cash earlier this year, it is clear that the goal is basically to pay as little as possible and change policies that result in increased fees and forfeitures. Examples: -- They no longer allow you to renew online. You have to go into the store to pay cash. -- They have increased the threshold at which you get a "cheaper" rate from 500 to 1000 bucks... resulting in a net increase in the already exorbitant loan rates. -- Layaway terms have been decreased significantly from 6 months to 4 months. -- They don't send regular reminders as they used to nor do they call you. I was also told that you shouldn't trust the actual dates on the text messages that they send you -- they could be off and the forfeiture date is actually sooner than the text might state. -- If you go past the forfeiture date... even by a day... there is *NO* way to reactivate the loan. It Is gone FOREVER. -- prices that they loan are lower than before the buyout. Yet the prices they charge to buy is much higher. As an example, I was looking at a Kindle Scribe and they were charging about the same as the same new device from Amazon which are regularly on sale. For example, they were charging 235 for a used scribe. However, on that particular day, Amazon had the same NEW device on sale for 234. That said, they are still probably the best pawn shop in town... much better than Picasso Pawn. The employees are usually great (though New Bern is TERRIBLE due to a hostile arrogant manager).

These guys for the most part do okay business but i got a loan on my ps5 and didn't realize they…read moredidn't give me my hdmi cord back with my ps5 now i gotta go buy one because i didn't realize it before i left and don't feel like going back n forth

I can't believe I'm writing a review of this store, but I had a great experience. They're selling a…read morelot of stuff online in the time of COVID, which is great. I got something at a great deal However, why I will choose to support them is that they donate musical instruments to local schools. Bottom line, any business that supports the arts in that respect has my appreciation. That and everyone was very nice. Highly recommend!

Disturbing experience with these unethical people. Unprofessional from the moment I walked in, the…read moreHispanic manager staring me down with the most serious and uninviting face. I was attempting to get a $40 loan on $130 worth of silver I purchased in 2024. At least $200-$250 in scrap value today. Well they offered me $15. I said "no loan offer?", and they said no. Basically the only transaction they were open to, was a disrespectful low ball. They were hoping to take advantage of someone desperate, so I just left in disgust. How can you offer such a low offer and refuse to do any amount as a loan? Shame on them! They were looking to rip someone off and only that. If I was a kid, I would've gotten beat down if I had sold them $250 worth of silver (that I bought from them 2 years ago when silver was $30-ounce) for $15. STAY AWAY FROM THIS LOCATION

The people who work in this establishment are probably the most sweetest ppl ever!! will def come…read moreback!!

They are unprofessional and immature I wouldn't pawn anything there if they promised me stage time…read moreand I am a

Took a while to get what I ask when i always picked up pawns. Idk why they ask when they're gonna…read moregive what they're going to give. Besides that, they are FRIENDLY. KIND. Treat people with dignity and respect. I can barely negotiate like most others in this state, BUT. I don't stop trying. I know I would travel an hour before I go near National.

James is the owner and is a very honest and fair guy as well as Dustin and the other guys that work…read morethere. Always very helpful and polite. Great place to sell jewelry and gold, and great place to buy guns and ammo. Wouldn't go anywhere else for business.

Tom, Alex, and Juan were incredibly helpful and kind. I bought a TV, but I made sure to hang back…read moreand listened to how the staff treated all the clientele. It's amazing what respect and a sense of neighborhood can do to make a good business great. Some places that do this sort of business aren't kind to everyone. This place is. They have a lot of staff who speak Spanish. The gentlemen all offered to help me take my TV back to my car. The TV can be returned for three days, which given the price, is unlikely. I wasn't bothered while I was looking at TVs (granted, it was *super* busy and I'm a middle aged white woman) and checking reviews and prices online. If I needed to get another TV, I'd go there again in a heartbeat.

NJP No. 8...Ask for BRENDA!! FANTASTIC SALESPERSON!! I went to the store and found some merchandise…read morethat I wanted. BRENDA was courteous, helpful, knowledgeable, polite, personable and willing to see I received a fare price!! I left the store with the items I wanted and will continue to be a patron!!! THANK YOU SO MUCH BRENDA!!! 5 Stars!

Service was so comprehensive with them sorting, testing, weighing, and measuring right in front of…read moreyou. Staff were very knowledgeable.

A young lady appraised my diamond and wedding band set today. I was told my S1 1.15 carrot diamond…read morewas worth $1500 when it was purchased for 5k 33 years ago. I would say this is a complete rip off and all of you should beware! i understand you have a business to run and your pricing is different from a retail store, but your statement that im upset that my diamond is not worth the purchase price is incorrect. it is worth that as i double checked multiple online sources. You folks just wanted to take advantage as your offer wasnt even close! Genuine diamonds generally appreciate at 2-3% annually while lab diamonds have declined. So you offering me less than half of what we paid 3 decades ago doesn't hold water.

They love to take customers money they have a lot of damaged items in their store don't shop thereread more

I absolutely love this place. I'm on my third different pawn and they've all been great. No hassles…read moreand as usual, treated with total respect. I actually went there last week to pick up an item off of pawn and to sell a couple of damaged gold jewelry...a couple of broken rings and some bits and pieces of actual gold dental pieces. To my surprise I came away with more than I thought and a significant amount more than another pawn shop I recently visited that reminded me of a testosterone filled gun shop and not really a pawn shop....very confused with that one. As usual Arrow Pawn took good care of me.....AGAIN.