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    National Floors Direct

    1.1 (85 reviews)

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    Junk and no warranty! Don't bother with this company! We had our floors installed 3 years ago and they are already coming up and falling apart. They, and the manufacturer of the flooring, who I can't get the name of, won't cover 3 pieces of flooring that clearly have issues. By pictures I was asked to send, they are refusing any help or service. They are saying we damaged the product, which is just normal wear and tear. Don't waste your money, go elsewhere!

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    Kevin D.

    Write a Review Horrible. Simply horrible. Didn't have much LVT selection with the salesman even though LVT was specified in scheduling. I had to pay to get a sample delivered; installers arrived on time but the floorplan was wrong, had to call customer service and get the runaround and then was disconnected. Installers didn't have enough material to lay the LVT as we agreed, so had to accept their alternative design. No adjustment in price for that failure, Customer Service hung up on me ("lost in transfer" as they say). Installers took two days for a one day job, second day they're still working on it at 6:01pm so l am missing a family event (wife went by herself). Am I angry and unhappy? YOU BET. Day 1 after install: Soft spots all over one section of the floor; if I step in one particular edge, I can put my finger under the edge of the adjoining tile! This is crap!! Filed a dispute with my credit card today. Maybe that will get their attention!

    Moldy trim- only mold in the ENTIRE house!

    National floors direct sent an installer who used quarter round trim that he got from god only knows where. It must have been moldy at some point and he cleaned it up It grew back and they won't replace it. Rotten,HORRIBLE CUSTOMER SERVICE! DON'T USE THIS COMPANY!! I would give this company a ZERO IF I COULD!

    Adam M.

    I am writing to let you know that you should not be using National Floors Direct, as they have horrible customer service, do not stand by their Satisfaction Guarantee, and are outright liars. The salesperson who came to our house went on and on about how they have this magnificent satisfaction guarantee, and how they do not use subcontractors, and how they are all about professionalism and making their customers happy. Apparently, all lies. The 2 people who installed the floors showed up at 8:45 am in what my neighbors described as "The Jesus Van", which is basically a non-descript white van with pictures of Jesus all over it. Nowhere on the van did it have the National Floors logo, nor did they present themselves as employees of National Floors, there were no uniforms, just a couple in shorts and t-shirts, they were obviously subcontractors. Also, they did not speak English, which in itself is not an issue, but we could not discuss with them what was happening, and when we tried to ask about some of the issues, we could not get anywhere with them. They were here installing the floors until 8:06 pm, almost 12 hours. There probably should have been at least 1 extra person for the size of the job and the time it took. Again, the salesperson made it a point that they do not use sub-contractors, and these people were very obviously sub-contractors. Second, they did not remove the baseboard from the walls during the installation, which would have been fine if the floors went all the way to the old baseboard, but it does not. And they simply attached a second layer of baseboard to the original baseboard, which looks horrible. In one spot they attached molding to a portal that was already in place, which looks weird and bad. When we tried to ask them about it, they did not speak English fluently enough for us to discuss the issue. They did a poor job cleaning up. After they left, my wife and I needed to sweep, vacuum, dust, and mop the floors. They also took the screens out of the bedroom windows so they could throw the carpets out the window instead of carrying them down the stairs. When I went outside the next morning there was a lot of debris from their cutting area and lots of carpet fibers from where they were throwing the carpet out the window from the second floor. 2 days later, the screen fell out of the window (2 stories up) and onto my wives car. Out cat, which likes to lie on the windowsill also fell out. Luckily both the cat and car escaped unscratched, but had that been a child or person, there could have been sever consequences. I sent an email to the salesman and got no response at all from him. A few days later I got a call from an operator from the company explaining why everything they did was as it should be, even though she had no direct knowledge of the email and pictures that I had sent in. I explained to her that if she had no knowledge of the situation, it was pointless to discuss with her. I sent another email to my salesperson, again no response. I called the customer service line, and on the first day, I could not get through. The second day I got through, and they told me to send my complaint to their email address, which I did. A few days later I got a call from an operator (it might have been the same person) with the same response. She too had no knowledge of my complaint, just the canned response she had before. When I repeated that her having no knowledge of the complaint was unhelpful, she replied, "Managers don't talk to the public." As of the writing of this letter, my wife just informed me that they are being sued for misleading the public and performing shoddy work. Avoid these people at all costs.

    Jacqueline Carrington 7 reviews·3 photos a month ago I am very pleased with the carpet install with National floors. From the salesmen to the installers. They were professional and worked quickly. The finished product is beautiful. I have received several compliments and have referred ... More Photo 1 in review by Jacqueline Carrington Photo 2 in review by Jacqueline Carrington Photo 3 in review by Jacqueline Carrington jolurono 4 reviews·3 photos 2 months ago I recently embarked on a home improvement project to replace my flooring. After thorough research, I discovered Nationals Floor Direct, a reputable company known for its quality and competitive pricing. Scheduling a free consultation was a ... More Photo 1 in review by jolurono Photo 2 in review by jolurono Photo 3 in review by jolurono Andy Fitzpatrick 9 reviews·4 photos 2 months ago National Floors Direct was professional and honest during the entire process. From the moment we met with the flooring consultant, all aspects of this transaction were easy. Their follow-up prior to the installation date, confirmed our ... More Photo 1 in review by Andy Fitzpatrick Photo 2 in review by Andy Fitzpatrick Photo 3 in review by Andy Fitzpatrick Tyler Hart 25 minutes ago New STAY AWAY! I entered a contract with National Floors Direct to remove tile and replace with Mohawk Laminate. The installation crew arrived with no tools to remove the tile. They returned with a demolition hammer to remove the tile but admitted this was the incorrect tool which resulted in damage to my slab. They also used no dust containment and blew the concrete dust throughout my home causing major health concerns. The company then called and advised there was already underlying slab issued and charged more to correct those issue. Self level was poured with no prep work and they began installing the floor while the self level cement was still wet which is a breeding ground for mold. The flooring was poorly installed with hollow spots, chipped and cracked planks, cracked quarter round, improper expansion gaps, no waterproofing and multiple incorrect cuts. These issues all void the warranty from the flooring manufacturer. I called the company who sent out the same crew multiple times to correct the issues. These issues were not corrected and they attempted to cover the issues with caulk and putty. The company then sent a manager and advised they would send a different crew to do the proper repairs. The new crew arrived, observed what needed to be done and agreed to return the following weekend but did not show up. The company sent out the manager and original crew again and agreed to remove the flooring, correct the slab issues and replace the floor but would not provide anything in writing. The original crew returned, removed and reinstalling half of the flooring using the same materials. This resulted in more chipped/damaged planks and damage to the moisture barrier. They did not correct the expansion gap issue or waterproof steps required by the manufacturer and continued to cover new issues with putty and caulk. The company was given a total of 8 repair opportunities but the issues continue. Other flooring companies won't even provide quotes to perform any repairs due to the amount of work required due to the negligence of National Floors Direct. National Floors Direct will not offer any refund or take any responsibility for the mess they have created. Avoid this nightmare!

    Amanda W.

    FLOOR SEEKERS BEWARE!! I rarely come on here to review businesses, but I figured my experience could serve as a cautionary tale. My husband and I had National Floors Direct come to our brand new housebuild to give us a quote on hardwood floors for our living room, kitchen and bedroom. The sales rep was a smooth talker, she made us feel fully confident that NFD would do an incredible job and that the quality of wood and price was unmatched (Hartco). We went with the Sahara color hardwood. After agreeing to paying a total of $16,000 and scribbling on a piece of paper that I agreed to not change my mind (?) they came out a few weeks later to do the job. There were about 10-15 sub contractors that came in two vans, one of the workers could speak English. We noticed how expedient their work was, how quickly they nail gunned the floor down and cut the wood in our driveway, as though they were being timed. I'm telling you guys, it felt like they were all racing against a clock. I figured, hey, they do this for a living, I'm sure they could do this with their eyes closed at this point, so I didn't pay any more mind to the rush approach of their work. We walked around after they finished and immediately noticed that there were adhesive glue blotches and stains covering every inch of the floors, dings, pock marks, splinters, exposed nails, lifted boards, and uneven cuts around our kitchen island exposing subfloor. There is wood puddy everywhere, obvious places were they lifted up a piece of wood and hammered it back down in place, it's just shoddy, shoddy work. The floors are now CUPPING! Cupping, you guys. Our 3 month old hardwood floor is cupped and creaks with every step. This job was done in March and we have yet to get NFD to take any of our concerns seriously. Example; I called a week ago and got ahold of a rep who told me to submit pictures and an explanation of our issues, after listening to my woes, he agreed that a manager should come and check it out for themselves. I wrote a lengthy email and included about 50+ photos. Not long after I got a call from a lady named Lisa who agreed that we would need somebody to come and look at our floors. She asked us how many boxes of wood we had leftover, I said that I wasn't sure, and so she then said she would send a supervisor out to estimate how many more boxes of wood would be needed to fix the floors. I was honestly SHOCKED at how easy this went. I cried happy tears. Boy, was I naive. A week later, 3 of the subcontractors pulled up to our house at 7:45am. I recognized them from the last time they were here. The English speaking gentleman from before and two of his men. They came into my house with a bottle of goo gone and a rag. "We will clean the floors" I then said, "I've tried using Goo Gone on a spot and it didn't do anything, the splotches have eaten away the finish on the floors, where is the manager?" "No manager is coming" "The manager is not coming". The speaker proceeded to deny that his team had anything to do with the one (of dozens) of pock marks on the floor. "No that was not done by my team." I sent them away. They all smirked as they left. My husband and I called NFD as soon as they opened (9am) that very same day and we were told that the contractors had already spoke to the manager to say that everything I had pointed out was OUR fault. They were in my house for all of 3 minutes before I asked them to leave. They did not even GLANCE at the issues I had to share. We asked to be connected to a manager, and were refused. We asked for the manager's name, denied again. We were hung up on. We called back and they told us that they were done with us, and that we can sue if we'd like. So here I am, defeated, sad, confused, angry... I just don't know where to go from here. We have this beautiful home that we built from the ground up, and our $16,000 floors look like a toddler installed them and nobody from NFD wants to be held accountable for it. We were completely scammed. Long story long, if you are looking to floor your home, go with a local company who stands by their work.

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    1 month ago

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    8 months ago

    Great value and wonderful installer. Highly recommend NFD for your flooring needs! We will use them again in the future.

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    2 years ago

    Do not use them! The salesmen will say anything to get you to sign. Read the entire contract! Trust me you will regret hiring them.

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