We have always had good service here with any of the rugs we've brought to them for cleaning…read more Recently, we brought them one of our largest rugs for service. It is a Persian hand-knotted wool rug that was made in the 1950s. It is both excellent quality and still in excellent condition. We love this rug, the colors and design. It was time for it to go in for an inspection and cleaning. The staff here is extremely knowledgeable about not only the care and repair of rugs but can inform you of the likely country of origin, age and value of your rugs if these things are unknown to you. I think the prices are reasonable but that does not mean they are inexpensive. But for high quality rugs this is the place to take them to be assured of knowledgeable care, handling, and repair if needed. There is a reason that high quality rugs hold up over time. They are generally made well to begin with created from sturdy and quality natural materials like wool and often are hand-knotted. Hand-knotting differs from hand-tufted rugs and it goes without saying is vastly different than machine made. A hand-knotted rug is woven by hand using a loom. The rug maker ties each knot of the rug entirely by hand. This is a labor intensive and time consuming but wonderful rug making technique. Hand-tufted rugs are made by hand using a tool. The rug maker in this case uses a tool to push tufts of material through the back of a cotton canvas. This is a quicker process and doesn't require a high level of expertise. In fact, as a teen I learned how to make small rugs in this manner. It was a fun craft for me for a few years. If well care for, a hand-knotted rug generally will stand the test of time. They are often handed down in families becoming in many instances more valuable and precious with time. It is important to ensure any carpet is cleaned regularly and professionally but it goes without saying that a hand-knotted wool rug should get specialized care. This is not a situation where one should consider a DIY approach or using rug chemicals from a can bought from Home Depot or the supermarket. We are fortunate to have Grillo nearby to provide the kind of care precious rugs/carpets deserve. They are very busy bees here...Once we dropped off the rug we were told it could take up to a month to get it back...and indeed they had it for a month. That was fine with is. This isn't slap dash service. During that time we were able to enjoy the pristine hardwood floor underneath the rug that we never see. Lol! Grillo has pickup and delivery service as well but since we have a pickup truck and thankfully are both strong, we were able to drop off and pick up on our own...(I subscribe to "use it or lose it"). One of the (burly) guys working here does come out to your vehicle though and with amazing deftness and talk about strength, brings the rug singlehandedly (I might add), into the shop as well as reloads it back in your vehicle at pickup.

I called these folks for an estimate. I originally spoke with someone named Pam who was nice, but…read morethen an older man got on the phone and was rude, dismissive and ultimately refused my business. I was trying to explain a particular cleaning concern involving mod spore exposure (not direct mold damage) and he accused me of "changing my story" in a way that was just bizarre. I don't know if this man has cognitive impairment or some sort of other neurocognitive personality change but the exchange was bizarre and upsetting. He ultimately said he would not clean my rugs. My understanding is that they have a good reputation for cleaning but this customer service experience was one of the worst I've even encountered. Downright hostile.

Rehan and his team did a carpet installation for us in our basement. Very great quality work, very…read moreprofessional, and very accommodating! Highly highly recommend!

Rehan and his team were great to work with for installation of 3 carpet stair runners at our place;…read morewe paid a little extra for NY-style defined look and feel like it was worth it. The whole process from start to finish was a matter of weeks and everyone was so prompt and reliable. Even if there are cheaper options out there on thumbtack, we are glad we went with this full-service company because they brought carpet samples, ordered carpet, did cutting and installing, we didn't have to left a finger!

We wanted cheap area rugs aka bound carpet. We went to the scrap area, picked them out, and they…read morewere bound, nonslip carpet pads cut to match, and ready within the week. Anecdotally I don't know how one guy loses a 9x9 carpet into our car but he's a magician!

Dan did an awesome job steam cleaning our carpets. He removed a large black stain caused by a cola…read morespill that we had been unable to get out for years (see photo.) Highly recommended! A+

Colony Rug is worth going out of your way for. They have a terrific array of carpet and floor…read morecoverings, including the Fleetwood Fox line from the UK and their own line of carpet; their people are enthusiastic and knowledgeable, and the installation team they sent to my house did a fantastic job. I only had two stair runners done but you'd have thought I was carpeting a mansion - they treated me terrifically. I have to admit, this is not the least expensive place you are going to look for carpet, but it's worth every penny. If you really want a great look in your house, and want the best, I definitely recommend Colony Rug.

The store was mobbed at 1 pm on Veterans Day and every aisle was packed with shoppers! Here money…read morewas not an issue seems everyone with Children had carts full of stuff! Christmas seems to be in full swing and at the cashiers everyone I noticed paid with credit cards. Leaving the store with packed items. These shoppers were on a mission and the store was super organized and employees were ready for the rush Lord of items at great prices!

Went into Homesense today to buy a new lamp and area rug. I was blown away by the presentation of…read morethe store and by how friendly and helpful the employees were. Every area I needed help in someone was right around the corner ready to assist! I ended up buying way more than I planned to and I will def be coming back very soon!

We were there today to look for a power recliner for my husband. The sales person, Jennifer, was…read morenot pushy. She did not harass us. When we asked questions she pointed out several great options for my husband. He settled on one of the chairs that Jennifer had recommended because it was perfect for someone six feet plus. We had gone to three other furniture stores as well but found the perfect recliner due to Jennifer's help.

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.

We chose the Rug Merchant after hearing great things about them and having a couple of estimates…read moredone by Empire etc. and chose to go with them for the vastly broader selection, quality to value, and personal attention to detail they take in taking on jobs. The owners, Hillary and (Steve?) are great to work with. Where most people tend to focus on price as the sole factor for many of their home improvement projects, the olde adage of you get what you pay for often holds true as well. We found a great non-standard carpet that fit our style and needs for a basement finishing job and came out about the same of where we would have going national chain, but the offerings and quality, as well as customer service experience were far superior. They really were able to convey what the differences were in what you were getting, durability and cost, and found a great carpet that wasn't available from a big discounter. Four years out the carpet, and composite flooring we put down in one area still shows like new despite getting regular to heavy use. By comparison, the standard stuff we have through the rest of the house when we moved in started showing its age within a year or two. Will go with them again when we have the rest of the house done...

Extremely rude customer service. Do yourself a favor and take your business elsewhereread more

We had a really great experience with Weston Carpet & Rugs! We got quotes from them and The Rug…read moreMerchant in Rockland for a stair runner and hallway. Weston Carpet & Rugs priced us $1,000 LESS than The Rug Merchant for a rug with the same price per square foot! Turn around time was also a lot faster (1.5 weeks from time of picking out carpet to install). Install itself was quick and rug was perfectly installed. We really love our rug and so happy we used them. -Jen in Cohasset

Bought a rug from Ali, pressure sale, a subquality rug at a premium price(4,700$) (I didn't do my…read morehomework until then rug started coming undone(dozens and dozen of pulls). We complained they picked it up and brought it back the next day. Pulls are still coming up. Took a picture and brought to another rug store who explained the quality- basically a $400 dollar from a box store. I wouldn't by dirt from Ali.

I would give them 10 stars if I could. I am so grateful for…read morethe Queens Garden. I met Peter in the middle of my home renovation when most of my house was down to the studs. Peter was really challenged to come up with a plan to decorate my living room all the while my kitchen was being stored in my living room. This week was the big reveal. The living room is gorgeous! Its better than I imagined. Also, Peter was so patient and understanding while our home project took longer than we hoped. He stored our furniture for us until we were ready. The best part is that Peter worked with our price range and he never pressured me to buy something. He wants to make sure his customers are happy. If you need anything big or small I highly recommend the Queens Garden!

The Queen's Garden has been managing our apartment models at Fairing Way and always does a fabulous…read morejob. In fact, we have now started using them for staging in our other senior living communities. New residents moving in have loved the model furniture so much that they have purchased all or many items prior to moving in. We love the Queen's Garden. Thank you Nicole and Peter. Pam M.

Back in April, my wife "tasked" me with finding a new oriental rug for our living room. Based on…read moretheir outstanding reviews, I went to MOR and met David Mouradian, the face and, dare I say, personality of this family-owned business. After showing him pictures of our living room and explaining what we seemed to like, David showed me about 10-12 rugs and was very helpful explaining the differences between the styles/patterns, manufacture and quality, as well as appropriate sizing. With his guidance, I boiled it down to four and arranged to have them delivered to the house so we could see what they looked like with our furniture & colors (btw, I highly recommend doing this). My wife and I were so blown away, by how the rugs transformed the room, that we decided to buy one for our dining room as well. Both are hand-woven, tribal patterns from Afghanistan. Since then, I've taken four older rugs in for cleaning and one fringe repair....they look great! David and his team are exceptional at what they do. I could not be happier to have found and worked with a business like this - great experience all around!!

If you are simply buying a rug Melrose Oriental is fine. Nice selection to choose from…read more I brought a rug in to be cleaned and it was returned to me damaged. I understand you sign a waiver that states they can't guarantee spots will be removed but in my case they removed the dye from the rug, briefly mentioned it to me when I picked up my rug, never showed me what happened, and still charged me for the full cleaning despite damaging my rug. It seems like whoever was doing the cleaning didn't have enough expertise to know how to treat or clean my rug and irreparably damaged it. The fact that I was still charged the full amount for the cleaning felt disingenuous. They clearly knew they had damaged the rug as they mentioned it to me upon pick up. Not showing me the area affected when I was there felt like they were trying to hide their mistake. Be very cautious when you bring rugs here to be cleaned.