We rented a car from the Springfield-Branson, Mo airport location. The car we rented seemed to have…read morean issue, so we turned around and came back to the airport. This time we worked with JOHN who was absolutely awesome (5 stars for him)--responsive, helpful, took good care of us, quick to see the problem and returned the car, found us another car, went above and beyond to make sure we would be safe and that we were satisfied. He saved our trip. Highest praise and highly recommend.

Unprofessional and rude, the manager behind the counter acted like he was on drugs with his erratic…read morebehavioral unwillingness to work with me. My booking was already paid for and he refused to give me a card because it wasn't one of the major ones even after calling their corporate office and them approving it he said and I quote "idont care who you call I'm not renting g you a car at all."

My rental was thru a corporate insurance contract. You would think they would treat the customer…read moreright! I was given a 3 cylinder vehicle that I was unable To get over 40mph! It reeked of some Kind of air freshener to cover up something ! Took the car back the next day, had the manager Drive It. He admitted that was the best it would Do. He made no effort to remedy the situation for Even a few Days. This would have been a several month rental. I turned the car in and went elsewhere.

We talked with Caitlyn and her customer service skills are lacking. We had a reservation for a…read moreminivan. Due to traffic, we were 30 minutes late than the set time. The girl said they gave the van to the couple in front of us. We called Enterprise corporate. They told us this is not policy. They should have confirmed the reservation before giving it to someone else. Customer service definitely needs to be improved!!

Counter service was 5 stars. Katy was pleasant to work with. She identified a problem I had and…read moreoffered a financially smart solution. The inside of the car was vacuumed well but needed a good wipe down. 5 stars for the inside though!

Over $400 for a one way rental from Springfield to Des Moines (Over $600 with deposit). It would've…read morebeen less than $150 from Enterprise including the fuel, but they were closed. This Hertz was the only company with available one-way rentals, so they gouged on the price to compensate. Stay away unless you literally have no other choice.

The employee's at the Sunshine location continues to go above and beyond the standard to ensure the…read moreabsolute best customer service experience for me each time I've encountered them. On short notice and with a sense of urgency I was accommodated and out the door within 20 mins in a vehicle recommended by a female staff member who was extremely knowledgeable and delivered service with a smile and professionalism. I will continue to rent from Enterprise at the Sunshine location for years to come . Outstanding Customer Service Representatives .

Two times sucessfully "reserved" a car online to go out of town with my family. Two times they…read moredon't have ANY cars and never even called to give me an update that they don't have what I reserved. They had nothing. I don't understad how the only thing you do, you can't do. Don't list something as available when NOTHING is available and then with no warning leave customers hanging. I showed up two different times to pick up my car, on two separate occasions, 9 months apart and they left me hanging without a car to leave town with the day of. Such an unprofessional outfit. Will never trust them again. I'm guessing this happens basically everyday with this enterprise. How they stay in business is a mystery to me. Stay away, if you don't want to be totally stressed out the day of expected departure.

We walked in last minute for a car rental after a different company screwed us over, and we left…read morethis location in ten minutes with a clean, reliable vehicle. Staff was polite and helpful to us, both over the phone and in-person. Just a heads up that you will need a bank issued debit card-no chime or anything like that. I also felt like we got a reasonable rate too considering we literally walked in and asked for whatever was available. They do require you to return the car with a full tank of gas, but they offered for us to pay up front what a current tank of gas cost in case the price of gas rose up by the time we got back, which I thought was nice. Overall good experience, I would go through them again in the future.

Your company & staff suck! I rented a car for work at this location & had to use roadside…read moreassistance due to a flat tire. I paid $417 for that tire on my credit card then 2 days later they filed a claim on my insurance! Never again! This doesn't even deserve the 1 star!

I felt like my Google review was a bit too cruel, so I'll just say that it's a little hard to see…read morethe entrance to turn into the lot because it's tucked back, and you should let that motivate you to just keep on driving. Worthless place.

They place you on hold as soon as you call. They are rarely helpful and do not communicate need to…read moreknow information. They also knowingly gave me a damaged vehicle that shakes when I apply the brakes for Uber program. They are just bad news.

Very easy and good price. Bob was a big help when booking after a long and stressful day of travel.read more

Made a reservation, after an accident and just trying to get home to Texas. Got two email…read moreconfirmations... drove all the way to Springfield Airport from Branson AFTER calling to confirm the reservation. I got there and they told me they had no one-ways available - the agent said "I just rent cars, I don't know what else to say" - HORRIBLE customer service and bad business!!! RE: Hi Whitney, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. - Lisa - THIS reply to a HORRIBLE review instead of reaching out to the customer shows the quality of this business. Went to the site and what's next? Call in? After all the troubles I've already been through w/ absolutely no regard from the staff or on-site management. No thanks. Screenshots attached - Confirmation and as soon as I walked in and they said there was no car for me and left, they canceled and sent THAT to my email. That could have been done before I drove the hour to pickup the car!!!

Friendly service from Elias and Brittany ,service was fast, Friendly,clean cars and easy p/u and…read moredrop off service as well.cars are very well maintained and fuel effencicy.

I forgot the people who helped me two weeks ago when winter storm Fern hit Missouri and there was…read morecrazy amount of snow on the road. I think their names was Ella and Jerry not 100%. First time renting a car Ella explained everything to me and got me a car for the snowy weather. Jerry in freezing temperature shoveled my car path and even pulled out my car for me when I said I never drove in the snow before. Gave me some tips everyone was super nice. This was the night of January 26, if I got the names wrong please let me know!

Where had excellent service from this budget rental, I originally rented the car for 6 days. Our…read moreflights ended up changing due to Covid so we had to stay an extra night well the rental car company had changed me for a 7 day rental because it was the best deal. Well I ended up in the hospital the day we were to fly home my wife called and they said no problem this it was on like 8.95 a day extra. Excellent service!!

We have been long time Budget customers but NEVER again! We rented a car for 5 days & paid in full…read moreahead of time to make it easier at check in. we shortened our trip & returned the car 2 days early & was refunded no money. Their excuse when I contacted them was "you got a deal for paying in full". Excuse me, why would that matter? Money should still be refunded for 2 days of not having the car. This business practice is ridiculous! Never again will we rent a car here. They screwed us out of money & had no remorse!

Staff is always friendly. I wish they had more vehicle availability's . But that is probably…read morebecause of their location?

Got a car from them because mine was being repaired. A week goes by I return it. They say "oh its…read moregot substantial hail damage". Neither my girlfriends car or my roommates has any hail damage. They were completely bullshitting. There has been 0 hail in the last week. I called them out on the bullshit and they keep hanging up. These people have been nothing but rude. They did this because I laughed at them when their new "hand in the key" policy got the keys locked in the car upon return. They did not do an inspection when I was there, they waited until the next day and then claim there is about 5 dents on the hood/roof that are not even visible (I showed up there and took my own pictures). This is absolutely insane!!