Steer clear of Myk's Automotive! Dishonest, unqualified, unprofessional…read more
I solicited Myk to repair a faulty power steering pump in my Honda Odyssey minivan. He gave a quick quote , and repaired it within a day. The replacement pump however did not function properly. I called him within 24 hours to let him know it did not appear to be fixed. He came back out within a week or so, claimed it was low on fluid, topped it off, and left. Within a couple of days, it was back to more of the same. Shortly thereafter, a leak appeared. The high pressure hose in the power steering system had spring a leak. I asked him to come repair it also. Over the course of the next few weeks Myk promised to come out. One reason after another, he missed appointment after appointment. At one point, he claims he simply "forgot". Finally, the hose was replaced. After taking 5 hours (for what he claimed was a 1 hour job) he stated the hose had been replaced. He said some air got into the system, and would "work itself out" within a couple of days. After 2 days it had not, and in fact sounded and drove worse than when he initially started his work 2 months earlier. I left the car for him over the weekend as we were out of town, and he claims he replaced the pump again, but it drives the same, and sounds just as bad. I have no way of proving he did / or didn't do the work promised over the weekend as I was not there to witness it. I do have strong suspicion to doubt he did anything, considering his track record of the last two months with this project. I have since had to hire another mechanic to repair what Myk promised, and charged me for. Today that mechanic informed me that the power steering system had been filled with TRANSMISSION FLUID, which is what caused the replacement pump to malfunction, and likely caused the leak to the hoses. Not only does the power steering pump require POWER STEERING FLUID, but Honda requires a fluid designed specifically for their vehicles. Mike and I discussed this, and he assured me that he used the Honda specified fluid. As a result, the entire system is now being flushed. I called Myk to complain once again, and requested a refund. Considering I'd paid him not once, but twice, to fix my van, and the work he did only made the matter worse, I explained he owed me a refund. He became angry, and announced that he "doesn't do refunds". I asked him again to do the right thing, and refund my money, and he refused. He became angry again, stating "I'm done with you" before he hung up the phone. The work was not done correctly. It was not done timely. It was not done honestly. And his practices are extremely unprofessional. I was lured into having him service my van because he offered a great price, and the convenience of coming to my home to make repairs. I know now that none of those "conveniences" were worth the bad experience I've had with Myk's Automotive. I gave Myk the benefit of the doubt, time and time again, only to my detriment. I gave him the chance to make it right by properly repairing the van, or simply giving me a refund. He refused to do either. The only answers I ever got were "I don't know what's wrong", and "I don't offer refunds". Horrible way to run a business.
You'd be wise to spend the money to go somewhere more reputable. Trust me...it'll be worth it in the long run.