To begin with- this is the first online review I've ever written. I'm choosing to write this…read morebecause even a month later, I'm still thinking about how grateful I am for the exceptional service I received at Family Tire & Auto. Last month I was on a road trip through Appalachia when I began experiencing some issues with my car. I called ahead about an hour in advance before I got to Cleveland and asked if there was any way I could get in that afternoon to get an alignment done. After being rejected by several other tire and auto shops in SE Tennessee/SW North Carolina I was discouraged, but Family Tire and Auto was able to get me in help me. While my car was being worked on, the mechanic noticed an oil leak and was able to resolve that issue as well. If it wasn't for them I would not have been able to get to Nashville (my destination for that evening) and I would have incurred much more costly damage to my car. Additionally, its important for me to acknowledge that Family Tire & Auto represents a cornerstone of the American economy that has faded over the years and - small, local, family-owned businesses, which I encourage us all to go out of our way to support. From my phone call to the receptionist (the owners granddaughter I believe?) to my experience with the mechanics, I felt that I was treated and cared for as family- despite just being a random traveler passing through. If you are in the Cleveland area and need your car serviced, I highly recommend Family Tire & Auto.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

Absolutely love these guys! Great customer service by knowledgeable people. They even gave me a…read moreloaner while my car was getting routine maintenance. AND they reset my low tire indicator! (which 3 other shops hadn't been able to do in 4 years) I highly recommend Gobble's Automotive.

We called to get a water pump put in our van and this company wanted an extravagant amount over…read more1200.00 while all the others including flushing the coolant were around 500.00 to 600.00 and gave us a lifetime warranty on part n labor 160.00 to 390.00 labor so this price given to us from Gobbler is utterly ridiculous. And we don't know if they even included the pulley, the thermostat or new serpentine belt or the fan clutch, this gobbler didn't even say any of this was included. Gobbler means they will gobble your money. Skip this one! We haven't made up our minds yet on who to use or if the one we choose will do a good job but we won't be using this one. It should be made of gold for this price. We used to trust mastermind automotive in Benton TN but we can't get a hold of him to even get a quote. ugh! It should take depending on the tools they have and the experience they have ...40 minutes with an experienced mechanic and for inexperienced with regular tools, 3 hours. We have read and looked at all reviews n videos n pricing all over online. PriceGeek was the best prices for the parts but we found that OEM $? or ACDelco 266.00 or Gates $? or Moray( lifetime warranty) 180.00 are the best water pumps. This pump would be for a chevy 3500 van and don't even have to take the radiator out to get to it. Too many mechanics will only guarantee the pump they put in for 1 year n not even lifetime which is not right. Who wants to keep putting cheap water pumps in and cheap gaskets that cause it to leak too quickly and having to put them in over and over again? Get a good one with preferably a lifetime warranty the first time. It's too much money and too hard to do these jobs over and over again. Get Good gaskets! Get a Good pump in the first place! ...or you will be sorry. And get guaranteed lifetime labor! To charge over 1200.00 is a Total rip off! This is double what all the others charge. Just an extra Note: And the pump manufacturer this company gobbler uses wont give a warranty at all unless you have a full coolant flush with it they said. They did not say which water pump they use. Maybe they already know they will have to do it again n so they charge double just in case. If we weren't older then we could buy the pump ourselves n do it much cheaper. And some say they catch the coolant n reuse it if it's clean, but we wouldn't. 180.00-266.00 pump with pulley, 40.00 or less for the belt, 75.00 coolant n a few clamps. So for around 300.00 to 385.00 we could do it ourselves depending on whether we put on a new belt. So they are making around 800.00 for labor here. Shame Shame!

Good, trustworthy and thorough. Uses oem parts not generic parts.read more

I'm ashamed this has taken so long, but I promised myself I'd write this for I WILL NEVER FORGET…read moreTHIS AUTO SHOP. It was Jan 4, 2018, and I was driving back to my Florida home. Just prior, on my Xmas visit in Ohio where I grew up, I'd started having difficulty starting my truck, but it'd been sub-zero weather, so I blamed this. It had warmed now, so I had no concern. I was all alone taking I-75 south in my 96 Dodge Dakota pickup when 2hrs away from anyone I ever knew at a rest area, the truck wouldn't re-start. I turned the ignition over and over, waited, tried again, then again, and just when fear was most high, with one last pointless try, it started up! So I drove it NONSTOP (yes... refilled/relieved myself with engine running, didn't stop to eat) to the hotel I booked just south of Cleveland, TN, where past midnight, I begrudgingly turned it off. Early next morning, I shared my story with a hotel worker who suggested Cantrell's Auto Service. I called the minute they opened (early) and got the owner, Mike, who said he'd look at it right away if I could get it there! He accepted only a very few methods of payment (tip to customers), but I could do one of his options and was so thankful not to wait all morning for help. Surprisingly the truck started, and I got there. Now this shop had EVERY opportunity to take total advantage of a single traveler whom they'd never see again... to charge outrageous jacked up prices, to claim false repair needs, to increase profits by dragging things out (and the huge cost to me of another hotel night), but I found instead THE OWNER WAS THE MOST HONORABLE AUTO SHOP OWNER I EVER MET. He had a customer when I arrived, but once he left, he took immediately to working on my truck. The whole time, he let me watch, explained what he was doing, and given its mysterious problem, checked the truck over extensively. After HOURS, he determined that basically a small part needed cleaning!! He never took a break (except as needed for customers/deliveries), and after he fixed the problem, from all our talking while he worked, he had wanted to check the anti-freeze. He found it a dangerously low mix to protect the car. He entirely flushed the system and added his own fluid to some I had in the truck and for this he didn't even charge! I was on the road by early afternoon and made it home without having to pay for another hotel. And get this!--The truck drove better than it had in years, the gas mileage was uncanny, and nobody in Orlando could believe what I paid for all his help THAT REALLY SOLVED THE PROBLEM. If you are EVER traveling in lower Tennessee on I-75 and have car troubles (or for goodness sake if you live in the area), I can attest that Cantrell's Auto Service will NOT take advantage of you; but in fact, the owner is the most kind, knowledgeable, skilled, and trustworthy man of integrity you could ever hope to come across in a bad travel situation. Making my low hourly wage, I will NEVER forget the blessing I found there. I'm age 53, and seriously, it was likely the most amazing customer service I will ever experience in my entire life.

I refuse to take my car to anyone else. Charlie is an awesome guy and he has proven to me again,…read moreand again, and again that he is an honest and trustworthy guy. I've had a lot of car problems the past few years (bought a used lemon) and Charlie has always offered me the best service at the lowest price in town. On several occasions he and his sister have gone significantly out of their way to help me and I am so, so grateful for them.

Fixed my Mercedes fast! Also, better priced than anyone else! I take all my vehicles there nowread more

excellent work and service on my 1993 Jeep Cherokee for the last few years . couple times I dropped…read moreby w my Jeep " hearing a noise " and Curtis came outside and checked under my hood on the spot . to let me know it's okay to drive until he could get me in . good work and fair on their pricing. Anne

Took my vehicle in for their free brake check. The staff were all very friendly and knowledgeable…read moreabout my needs. When I was told that my brakes were good, that made my day. I was also informed that when you get an oil change here, you also get free tire rotation and they will keep a check on the brakes as well. I am extremely happy with my experience here today. Thank you to all the staff at Midas.

Got service twice and the didn't torque my tiers on top of that they wanted to sale my new rotors…read morethey claimed my rotors was below specification. After that I took them to oreillys auto parts and what a surprise my rotors are not low the I can continue but will stop here....

Worth the drive from SM to Cleveland every single time. Capital Tire gives honest advice on picking…read morethe right tires and only handles necessary repairs at a fair price. Big thanks to Keller for always taking care of me whenever an issue comes up. It's rare to find a shop where you get exactly what you need--nothing more, nothing less!

Never have I had a bad experience at Capital Tire Service. Their customer service, quality, and…read moreknowledge are always top of the game. They also tend to beat others on pricing, from my experience.

Scheduled an appointment super easily through Yelp because my airbag light came on in my car…read more Laurie and the guys were great-- got my car in early, they figured out the code and treated me so well! Will definitely be back for any future issues. Very honest, fast and professional.

I went in a talk with them a week ahead and took my eifes truck on on Wednesday. I was told it…read morewould take a day to change the exhaust manifold gaskets and when I called that afternoon they told me they couldn't get to it that day and that was ok. I called the next morning at 10 o'clock and was told they were pulling it In now. My wife called me at 4 and said they still haven't called. She had to have the truck for work on that Friday so I told her to go down there and come to find out they didn't do anything to the truck. She talked to one of the mechanics and he just have her the key and said I guess you want the truck. Do not take your vehicle there if you don't have a lot of time because they lied to me about doing it.