Updating, as my last three visits were not the best. The business suggests you use their online…read morebooking system but don't honor it. I began coming here by chance and was so extremely happy with the level of detail the nail tech showed. When I initially came in, I had only a picture and an idea of what I wanted. She made my vision come to life and was through, neat and took pride in her work. She was perfect, soft spoken and did not make me feel as though she was trying to upsell. Since that first visit, I've requested her as my tech through their online booking system but was never given an opportunity to work with her again, but once.
I started waxing services and every time I would request this particular tech. This is an option on their website so I assumed they kept track. I made an appointment five days in advance and received a call on the day of, requesting that I arrive an hour before my appointment, which would have been an hour after the call I received. I declined. When I got to the salon, I heard another woman telling someone that she was also asked to come in earlier for her appointment because they over-booked. I figured that was a one-off and let it go.
The next visit I made my appointment online and requested the tech. When I arrived, I stated that I had an appointment with a specific person and was told to wait in the private room. Someone named Laura did the waxing service. I did not object but I should have. It was not good at all. She was rough when applying the wax. She was not thorough and did not do my entire lower leg. She did my pedi as well and was very aggressive with the upsell, despite my agreeing to an additional 10-minute massage . When I come to the nail salon, I am coming to treat myself and relax, not be pressured to buy more things.
On my last visit, I arrived and stated upfront that I had an appointment with the tech. They just had me go into the private room and some other person came in. Again, I went along with it. She was more gentle than the previous uncomfortable wax service I had, although, she did not wax my entire lower leg.
Yet another perosn started my pedi and I finally got fed up and said that I made my appointment with a different nail tech. The tech in question heard me say this (she was doing a pedicure on a woman at the next station) and looked up. Someone came up to me and said that I would need to call to request a specific tech. I stated that this was the thirs time and no one ever told me this before. The tech doing my pedi must have been new because she missed steps. I initially wanted gel but changed my mind and got a regular pedi because I was not about to spend more money on a service and not be happy with the results. At the end of my appointment, they pressured me to give more of a tip then I deemed appropriate. Like, who does that? A tip is an added gesture, based upon the kind of service provided. If you have to be reminded to do steps of a service, or you fail to provide all of the steps of a service, why would you think you're deserving of extra money?
Yesterday I attempted to call in for my next appointment, as suggested. The person who answered was having a hard time hearing me, I assume. I was literally screaming into my phone, asking for a pedi, underarm and leg wax, for the following week. I requested the tech I am comfortable with, and was told she does not do pedicures. Remember, she has done my pedi before, and she was doing a pedi on a woman next to me, during my last visit. I found this odd but let it go. She confirmed my appointment and then I asked who would be doing the waxing. She did not even listen to me. She asked if I wanted to add on the waxing. I told her I said that from the beginning. She confirmed and I again asked who would be doing it, mainly because I did not want that same person that caused me unnecessary pain when she was applying the wax. The woman obviously did not understand me. She had an attitude during the entire phone call and told me she doesn't know who would do it. That's when I got frustrated and just told her to cancel the whole thing and that I will schedule the appointment myself, on their website.
Side note: I'm not making another appointment.
As you all know based upon my reviews, I love consistency. Consistency is the key to happy, repeat customers. I expect the same treatment on day 1 as on day 101. I don't ask for much. I just want the service I'm paying for and to be treated with dignity, respect and care. Obviously, there needs to be flexibility on both sides but I gave them multiple chances to make it right and this just isn't it. I told so many people about this salon based on my first could of visits but I've had more bad visits than good so now it's time to part ways.
Currently looking for a new waxing spot, preferably with bomb nail services in the Northeast Bronx/Southern Westchester areas. Please DM me with any suggestions. I tip very well if the services are on point.
