I bought a brand new suitcase at the Hermitage Ross location two weeks ago for $80. I fly to…read moreOregon, get off the plane and my new suitcase is busted up in a big way. I look at all the other suitcases on the baggage claim and they are fine. So naturally I take the busted item into Ross and ask for a refund. Any other retailer in 2023 (maybe excepting the dollar store) would have given me a refund no questions asked, but not Ross. The first "manager" says, "Well it's not resalable so we can't take it back," and I laugh because of course it's not resalable. Then manager #2 comes up and says, "Well I have had a lot of suitcases break on the plane," and I said, "After you bought the suitcase two weeks prior?" and he says, "Well, it depends on the quality of the suitcase," and I said, "Yeah, Ross sold me a poor-quality suitcase," and they still wouldn't take my return. I honestly feel bad for these yes-men-managers who do whatever they are told by some corporate executive who makes policies like this and doesn't care about customer satisfaction or experience. Also, I have my full conversation with these managers recorded if corporate would like to listen but what is most likely? A) Ross corporate cares B) Ross corporate doesn't care You know the answer.

Went to get a pair of shoes and was impressed with the selection for an outlet store. I was looking…read morefor a style in particular and they were able to locate it at Green Hills for me - which was full price, but I didn't mind since I really wanted that style. Everyone was so helpful and friendly. Asked if I needed assistance multiple times.

Beware when you are checking out. Under the guise of a store rewards account, I was signed up for a…read morecredit card with a hard inquiry to my credit report. Went back in and called them out on this and the reply was "it was in the terms and conditions." Shady as fuck.

Great experience here. Abbie and Vito were very professional, courteous and helpful. They were so…read morekind to help me with a return and subsequent purchase. The staff here is always great and the store is neat and clean. The staff facilitates your shopping and it's easy to get in and out of the store quickly.

Soma's Cool Nights is THE ONLY pajamas I wear anymore. I am OBSESSED!! It's so soft, cool, and…read morecomfortable. I love all the patterns and tend to buy most from the sale rack and mix & match designs! The staff at this location are so friendly & helpful. I also ONLY wear Enbliss bras now - comfort for the win! Be careful and do not dry them - it will ruin/warp/melt the band - just hang dry and gentle wash or hand wash! I love their store laundry detergent for their products! Make sure to sign up for rewards, just redeemed $20 off for my birthday and with their 70% off sale rack meant a free item for me!

Employees working on 9/13 were completely rude to my mother. My mom asked a question and made her…read morefeel unintelligent and didn't offer any other product in the store for her. Then had the audacity to whisper to each other in front of us and laugh at us. Soma just lost our business.

Finds in the Fork sells electric, unique goods with a music and rock and roll theme as well as…read morerecords! Right on the main strip of stores in Leiper's Fork - Finds in the Fork was an amazing find! We picked up a couple of records (the Big Chill soundtrack and a Jimi Hendrix), but it had some other amazing merchandise! Definitely wander in if you're exploring Leiper's Fork!

If you're in the area this place is a do not miss! They have crates of rare vinyl records,…read morehand-made jewelry, candles, clothing made from the surrounding area and this is just to name some of the things they carry. In addition, the walls are adorned with with really cool professional photos of rock n roll greats. As you shop, you get to listen to music provided by the record player. Today we listened to Rod Stewart as we shopped. Again, if you're in the area and you're looking for something different and one of a kind this is your place. Finds In The Fork was the highlight of our trip to Leipers Fork and I can't wait to return.

This Fleet Feet is tucked towards the back corner of the Brentwood Place plaza on Franklin Road and…read moreis a solid location for the brand! This is the third or fourth location of Fleet Feet that I have visited in the Nashville metro area and the one thing I enjoy is how consistent they all are across the board from service to cleanliness, condition, and selection! I popped in here to pick up some 5K gear for an upcoming race and decided, when in Rome...and ended up at the shoe and insole wall. As I was looking, Allie, popped by and asked if I needed help. Walked her through what I was after and then off to the races she went. She was able to pull a few sample insoles, allow me to try them on, gave me the details of each, and when I landed on a pair, she trimmed them for me. She was engaged, helpful and super friendly. The store is pretty good size, possibly the largest of the brand in the metro area. I enjoyed wandering around, I like the feet scans and love that they have a dedicated clearance room! Overall, since I have started running, Fleet Feet has become one of my favorite stores, and this location is a good reason why!

Often when you are looking for an athletic shoe it can become a difficult task. Katie at fleet feet…read moremade it an absolute pleasure! From the first hello to her genuinely listening to my husband's struggle, she was a smart and calming person. From the foot diagnostics to bringing out a broader variety of shoes, the whole experience was joyous. Once hubby settled on the two pairs that worked perfectly for him, we knew that the price fit the perfection. Fleet Feet it is my turn next...see you in a couple of months! Thanks again Katie you fantastical woman you!

I was able to attend their pre-opening party to shop early and it was amazing!!!!! The store is…read morestocked, bright and beautiful! I loved seeing all the purses and sunnies right there as you walk in! Shoes are in the back left corner and it was stocked to the brim with amazing on cloud deals and Tory Burch! The brands were a flowin! I checked out some of the sunnies as I'm looking for a polarized pair of ray bans and their selection did not disappoint!!!! I was into every nook in the entire place except the dressing rooms but I'm sureeeee they were just as good! I looooove a new Nordy in town! Highly recommend you visit and get your shop on!!!!! Welcome to Franklin Nordstrom Rack!!!! We are glad you're here!

I was amazed at the size of this store, but more amazing were the quality and variety of the…read moremerchandise, sizes, brands, colors----anything you could ask for and more. I hated to leave the day I went and returned the following Sunday. You're mistaken if you don't go to Nordstrom Rack today and take your friends. There is something for everyone with good taste! I almost forgot to say the prices are beyond compare. Truly the best quality goods for the lowest costs I've seen anywhere. Go today! You'll love it.

This is a small J Crew. It's about 80% Women's, with a limited Men's section in the back…read more Service here is very good, consistently so, but the selection is pretty limited, especially compared to the much larger store up the road at Green Hills Mall.

Hands down one of the best local boutiques with the cutest clothes!!! Have always found great…read moredate-night outfits or loungewear. The owner, Andrea, is my favorite ever and will always help give you style advice and her honest opinions. She also runs tons of great sales throughout the year. If you haven't been yet, it's a must for 2025!

This is such a fun and fabulous boutique! I love the range of styles here too- I have gotten some…read morebeautiful work clothes (my favorite pink blazer!), pretty dresses, and also fun t shirts and shorts. I also love that everything for styling an outfit is put together on the rack so it makes it easy to find things that look good together. The pricing is also reasonable and they have a great sale rack. They regularly have new inventory as well. The service is awesome and the space is gorgeous too. Highly recommend.

THE WHOLE EXPERIENCE WAS HORRIBLE TODAY 5/2/26 @5pm. The heavier set girl who looked like she…read morehadn't bathed in two weeks with extremely frumpy attire was extremely rude and not helpful at all she went up to me and my husband multiple times letting us know the store was closing in 30 minutes like we didn't have watches on ourselves she then started proceeding to follow us throughout the whole store, making us feel uncomfortable when we were there to make purchases mind you we spent $300 in your location still I would not recommend the service or this employee. You guys need to get a rain on how you manage your employees or if that's your manager I very much feel sorry for this store because I don't see it working out for long-term. I'm just completely disgusted by how y'all allow your customer service representatives to represent themselves and your store because it says a lot about you and what's your low expectations are.

This is a pretty typical shoe store. They have everything from flip flops to name brand shoes…read more It is a smaller Rack Room but I have never been disappointed in their selection. They have helped me find shoes/sizes I need or helped me look on line if I was being picky. Their customer service is spot on. You are greeted when you walk in. They acknowledge you when they walk past you in the isle. The only con is there prices. I have been able to find the same shoes at other stores for less. BUT they often have a BOGO 50% off which is very helpful. Overall worth the visit in. I do love their boot selection right now

horrible ,service, so rude ,never never give them business again i needed to do a return had all my…read morestuff together tags still on clothes had bag it was shipped in, had qr code to start return , no help at all not friendly, i just left , unacceptable to treat customers this way should not even be a 1 star

Good prices but really weird it's not open until 10am. Should open earlier! This is prime time for…read moremoms to run on errands and I will take my business to old navy across the street because they are open and inexpensive too. And everyone work works at Carters is so nice and there are great sales and very cute clothes