I highly recommend Simone Wright at Cummins Sales and Service. She provided outstanding customer…read moreservice to my family member during the process of purchasing a truck. We brought the truck in for a dyno test, and although the printer was unable to print the diagnostic report, Simone went above and beyond by promptly emailing the results to me. She took the time to explain each reading in detail, making sure I fully understood the diagnostic information. Her professionalism, knowledge, and willingness to help made the entire experience stress-free. Thank you, Simone, for your exceptional customer service!

Impossible to contact - both by phone and email!! have tried to reach them for over a week on a…read morewarranty matter without any success! poor way to run a business!

We had a noise coming from our brakes. Jim was recommended to us from another RV repair man who…read moredoesn't work on brakes. Jim found the issue and had to put a new brake plate on. He checked our other 3 brakes, which were fine. His prices are reasonable and the brake sounded great for the rest of the trip.

I called because his reviews looked good but was I wrong!! He took my info and said he would look…read moreat my AC because it went completely out. Asked me to send my address via text and would be there around 12pm. He texted me at 11:46 and just said he had to cancel. I responded and asked "all together" but no response back. This really put me in a bad spot because I had stopped looking for someone. VERY BAD CS. I would suggest not to even bother with him.

Receive a quote from him on rv repairs from the tornado. He did a good job on roof and skirting…read morerepairs. Told me parts for other things were on back order. Got a call from the place said parts were ready to be shipped wanted my card number told them to call robby and get his we already gave him the money for the parts. He came by Friday for some repairs told him about the phone call he said he would get them ordered. A week later get a phone call saying same thing . Texted robby said he was at work he would do it this evening. So I asked what happened to the part money since they called me twice. He said I was making it rough on his part source and said the parts would be in but he was not putting them on..

From the owner: Mobile Rv and Camper Repair .. Repair of all sorts of issues and problems , Tec Services, Dry Rote…read moreRepair, Floor Repair, Detailing wash and wax, Plumbing Issues, Soft Spot Repair, A/c Repair, and much more

Update since last review 4 months ago. Almost immediately after posting my review, I received a…read morecall from Carl. He apologized for the poor communication and said that he would make me 2 sets of keys. He lost the set I left with him, so I gave him the key codes for the 3 keys that he lost and waited. While waiting for the keys, I went camping from April 10-13. During this time, I noticed that several electrical outlets were not working. Upon investigation, I found wires cut that were not reconnected, rendering 5 outlets out of commission. I called Carl and we set up a date for him to pick up the trailer to fix the problem. I asked him to put a junction box under the sink where the electrical repairs would be made as that would be a cleaner, more reliable repair. He kept the trailer for a week, as agreed upon, and delivered it to my storage space on May 4. He brought a single key to the trailer door with him, and said he forgot to grab the other keys (storage bin locks and hitch lock). Again, he apologized and said he would mail them to me. I texted a week later and asked if they were mailed and received no response. I texted again on May 26, and he responded and said they were mailed on May 22. It's June 4 and I still don't have the keys that I have been trying to get since last October. In addition, I just got back from camping again and, although the circuit now works, he did not install the junction box as I requested. He even said that he did when he dropped it off. Finally, and I say finally because I am done trying to resolve any other issues with this company, my air conditioning hasn't worked right since I got the trailer back. They didn't work on the A/C, but they did reseal the roof. It may just be coincidence, but based upon my experience with this company, I wonder if they did something to make it work less efficiently than before. I guarantee that there are better options in the area to get your work done, but if you choose to go with Spencer Janes, be prepared for poor communication, subpar work and lies.

I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures…read morewhen needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one.

They said they could absolutely helps us.... Waited over 2 hours in Walmart parking lot. Started…read moretexting and calling after 2 hrs and they finally called back and sorry, Not today. What abt next week

Excellent communication and prompt home service on the weekend. ASAP (Steve) was able to diagnose…read moreand replace our water pump in less than 24 hours. Completed winterization and full diagnostics as part of the service call. Price was appropriate to the distance travelled for the home service. Highly recommend for Airstream owners.

The RV Tech from Hackett RV and Repair was doing some work at the site across the road from mine. I…read moreasked about a leaky pipe in our bathroom sink. He came over when he was finished. He did a great job and did not try to upsell me either. He had to replace the faucet and hot and cold water connections. He was very professional and informative. Look, nothing is cheap anymore, but I felt like the work he charged us for was very fair, for both of us. I will definitely hire Hackett's RV again if I'm in need while staying in Gulf Shores, AL. Thank you again for your help.

Incompetent and dishonest. Cannot fix anything that requires specialized knowledge. Will not give…read morean estimate. Act very friendly and accommodating. Then he fumbles through the work and tried to over charge you. Stay far away. Wish I did.

Rented an RV for a NASCAR race from these fine folks. Beau was our guy from start to finish and he…read morewas super helpful through and through. I booked the wrong dates 3 months ahead of time and realized it only a couple weeks before the trip. Unfortunately they had nothing available for the particular Rv I rented. I asked Beau if he could please find me something even if a downgrade or upgrade and he came through with a brand new 40 ft. class A Rv. Of course my mistake cost me more but our trip was saved. We had one little quirk with the Rv the first night. I was able to get in contact with Beau and he talked me through it and no further assistance was needed for the rest of the trip. Will definitely use Nashville Rv next year.

So many red flags with this business! I did purchase a beautiful destination trailer, but the…read moretransaction and customer service was horrible. Completely unprofessional, and Neil, the sales manager, was completely unwilling to make any concessions to ensure a happy customer. Very disappointing. With so many RV dealers available, do yourself a favor and shop elsewhere.

I had Steve come out to do an oil change on my RV. He was able to do it the next day. He…read morecommunicated his estimated arrival time. He showed up when he said and completed the oil change quickly. He even cleaned bugs and other dirt from under the hood. Over and above his quality work, Steve was a really nice guy. I highly recommend him!

Do NOT use this company for RV repairs! Steve Jr was supposed to replace my black tank with a new,…read moreused one. I paid 3,000.00 up front and found out he only patched my old one, which failed and blew all over the ground. He refuses to refund my money! He does shotty work at best and is very dishonest! Buyer beware!!!!