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Nasco Home & Flooring

1.0 (1 review)
Closed • 8:30 am - 6:00 pm

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1 year ago

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Sturzen Furniture Carpet & Sleep Shop

Sturzen Furniture Carpet & Sleep Shop

(2 reviews)

I walked in yesterday wanting to get a sectional and rocker recliner. The lady asked me if she…read morecould help me, I told her what I was wanting and she said, we don't have that but can order it. Before I could ask any questions she walked away. Towards another worker, near the back completely ignoring me. I walked by the front desk and the woman there acted like I was non-existent. Well I know the gentleman that owned Sturzens, was proud of that place. I believe he's rolling in his grave watching ignorance in his business! I went to Elmira and got what I wanted, with courtesy!!

We ordered a sectional in September. We were told multiple times that it was the correct facing…read morechaise, and that it was still being processed by the manufacturer. However, after waiting nearly 5 months for our furniture, which is understandable because of covid, we were told our sectional had arrived. Only one piece had arrived and it was the wrong direction. We have been without a couch for weeks sense we were told it was here. Today they delivered the wrong chaise to go along with the wrong sofa. When we asked how we could fix their mistake we were told to "deal with it" and that they took responsibility for ordering the wrong couch but they would do nothing to fix the situation. After being told by the owner Multiple times that it was their fault and they had not ordered the right couch, we then received a call from them stating that they never admitted to any fault. They then wrote a forged receipt with the sectional parts that they ordered on it to cover their tracks. Crooks.

Floor Coverings International Binghamton - Ann Taylor Store Engineered Hardwood Installation Complete

Floor Coverings International Binghamton

(4 reviews)

John is a quirky guy, opinionated but full service. If your design ideas do not match his own, he…read morewill push against you. He repeatedly "corrected" our vision for a certain color combination. We worked together for 2 months to find the perfect flooring. Not once during the process did he mention he is CASH ONLY as he had one bad experience with a product only (no install) chargeback a few years ago. Since credit cards provide a lot of consumer protection in regards to warranty and paper trail records for warranties, we contacted the HQ for Floor Coverings International to ensure they would keep the records in case this local store goes out of business, as our flooring came with a 20 year warranty to the tune of $5000. The HQ staff was very helpful, they understood the problem with cash only records and offered to speak with John to see if he would accept a partial cash and partial credit payment to solve the problem. They also stated they had a similar problem with another location skipping town and leaving customers without service post-sale, so they understood our concerns as it's valid. They also pointed out John plans to retire soon so he won't be in business much longer likely however they would find another location owner to travel to us if need me. Southern hospitality at this HQ 100%. We texted and called multiple times to complete the sale over the next 2 weeks. After a 2 month working relationship with a contract in hand and ready to write him a check to begin work, John GHOSTED us without so much as a voicemail, letter, text, nothing. Highly unprofessional. After 4 weeks waiting for him to respond, giving consideration perhaps something had prevented him from replying, we ordered the same product from elsewhere and paid a few hundred more BUT we were able to get quick, friendly service, installation warranty, full product warranty, and use our credit card which gives us peace of mind long term for warranty records as well as cashback on the $5000+ purchase from our card issuer. Overall, we wanted to use John, HQ were reassuring and reasonable people, and he had better products than Endwell Rug or Discount Carpet. But, ultimately, someone who acts inscrutably pre-sale is going to be trouble post-sale. We are very happy with our new flooring and are bummed we could not support this small local business.

John installed new carpet in our conference rooms at both Jim Rollo State Farm Offices(Jim Rollo…read moreState Farm in Endwell and Jim Rollo State Farm in Binghamton). We received great advice regarding available carpet selections to stay within our budget. The installers were courteous, neat and did a quality work. We are very satisfied with everything.

H.L. Stephens Furniture

H.L. Stephens Furniture

(2 reviews)

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Nasco Home & Flooring - buildingsupplies - Updated May 2026

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