Narrow Way repaired my suspension and completed body work on my 2010 Range Rover Sport. They were a pleasure to work with you. Professional, timely, high quality and well-priced. Plus, they are just good people. They have my highest personal and professional recommendation read more

So amazing they went above and beyond. I had out of state insurance and they made it an easy process. Delivery was fast and the time they quoted. I am so happy I chose them! Definitely would recommend for others. read more

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I was involved in a hit-and-run incident sometime in January. I had trouble looking for a shop to service my car because I have a lowered car. I was recommended to come by and my experience was great! Tory was a very honest and passionate person to talk to. He was able to get my fender and wheel fixed up in a few days with no problems. I would recommend anyone with a lowered car to visit Tory if you have any body work or paint job that need to be done. Thank you so much! read more

My car was hit (Nov.16th) in the right side between the rear door and the trunk by a lady leaving Starbucks on broadway .... her foot slipped onto the gas peddle and she jetted forward and creamed us ... we had the car towed to Narrow Way Refinish and Collision ... (at the time I was still calling it AJ's). The first thing asked of us is if we were ok or hurt ... (we were good) then the paperwork was filled out ... they even remembered to give us our garage door opener which we would have forgotten. Because of the holidays and parts available plus the busy mailing times it took a couple of months for the repairs to be finished. Every step of the way, we were informed of the progress of the repairs. They also communicated with the lady's insurance company directly .... when all the repairs were done they also cleaned our car inside and out ... it was beautiful ... Perfect ... could not even tell if it was ever hit ... matching paint etc ... It is also a good feeling knowing that if we ever need repairs done we have a safe and reliable business we can trust ... read more

We've been driving our car with some faults for a while. We requested an estimate on the repair cost. We went to several shops. The first one, the receptionist snapped some pictures for their estimator to make an estimate without ever seeing the car. At Narrow Way, Tory visually inspected the damages with us and pointed out the issues. Then he prepared a detailed estimate with some repair options. We feel like the likelihood of us getting surprised at the end with "discoveries" would be much lower here. read more

This is my second time coming to narrow way for a custom part to be painted and I was very pleased. Not only did he complete the work super quick, but his prices are also very fair. In addition, Tory, the owner, noticed that there was an imperfection in the part I got painted and offered to redo it for no additional cost. Thank you for your honesty and standing behind your work! read more

Took our truck in 3weeks ago to get an estimate. Called after a week and was told two others in front of us. Waited two weeks still no estimate emailed. I understand if a shop is super busy but be honest and say "I'm sorry I am many weeks out". Luckily we didn't leave our truck there. The shop was full of autos in many different stages of work. Thank you for not getting back to us as we would have hated our truck to be sitting there for 6 months! Took our truck to another shop last Wednesday for an estimate. Received 5 star service and dropped it off today! read more

The sun-scorched, tired exterior of our 21-year old Mercedes was the opposite of its rude mechanical health and fine interior condition, so I started looking for body shops some time ago. I am a life-long car nut, and am very particular about my cars. I did not want an unlimited paint job on this old car, but, it is still a Mercedes and deserves quality. I discovered Narrow Way, and was intrigued by the specificity of its website regarding pricing levels. I received indifferent estimates from several other places, with little reassurance of quality workmanship, e.g., that house paint wasn't simply going to be slapped on the car with a nylon brush. I called owner Tory, whose patient, pleasant, professional, personality signals integrity and trustworthiness. I took the Benz out for inspection, received a perfectly detailed quote for the exact scope of work discussed, and waited. I picked the car up yesterday exactly as estimated, and the work is stunning. Dual-stage PPG paint, with primer and full sanding. They did more work than was included in the estimate, like removing slight door dings that were not seen during the inspection. They managed to save the vast bulk of the 65 plastic clips that hold the lower body cladding to the car, saving me hundreds in parts. There is no doubt that the quality of the work makes the price paid a bargain. You pay $4K here, and you get something that looks twice that expensive. Zero dirt, zero orange peel, no significant overspray, and amazing depth of paint and clear coat. Tory and his merry men of Narrow Way have a life-time customer. read more

I brought my car in for minor damage to the front bumper. Although it was an older car, the damage was certainly an eye sore. I didn't want to spend much on the repair but wanted to make it look decent. The owner, Tory, took the the to listen to what I was looking for in the type of repair I was after. It was a tiny job with not much money involved but seeing that he was attentive and appreciative of my business certainly gave me a great impression of how he does business. The topping on that experience was the work on the bumper was quite well done, more than I could have expected especially considering what I paid. Great job! read more

Tory and team, Thank you so much for the GREAT paint job!!!! I cannot say enough....it was turning heads as we went down the road yesterday while it was on the trailer. GREAT job to you and your team!!! It was an honor to have had the opportunity to work with such a great group of people Thanks again, Marv read more

I just had a bumper repair done at narrow way after being in a minor rear end collision. After getting the standard 3 quotes from different places, Narrow way was the cheapest by far. It was under $500 where the other two were for $600 and $700. I wasn't paying for the repair though, so price wasn't my concern. The reason I ended up picking Narrow Way, was three things: Availability to get me in immediately and get the job done in less than 48 hours, great personal attention and service from the manager, very impressive quality work. Of all the quotes I got, Tore was the only person who spent time really looking at my car before scratching out some instant quote based on book numbers. He did a thorough inspection of the damage, took an appropriate amount of time (about 10 minutes) crunching the numbers, then explained in detail how he came up with the price. He didn't just plug in expected hours from a labor manual, he used it as a guide but adjusted each part individually based on what my specific vehicle needed. He also honestly answered my questions about the process and was the only one who told me the truth about what the "flex-additive" would really do. Summary: cheap/fair pricing, friendly service, fast scheduling and turn-around. read more

I had brought my Lexus for some paint scratch repairs. They did an excellent job and the price was very competitive and lower than other big auto body shops in Bellevue. The owner Tory was very patient in explaining the repair process and they turned the car around in less than two days. Highly recommended and I would go back to them again. read more

I can't say enough about the superior service and quality of work I received from Tory and his people at Narrow Way. I had my car painted. It took a lot of time and effort to come up with the right color and Tory was extremely patient with me throughout the process. The color exceeded my expectations! This was a comprehensive detailed job and they did an impecable job! It looks just beautiful and even better than the factory paint the car came with! Thank you so much Tory, Trish and everyone! read more

The Grayson's are great people! This is a local family owned business and that's the service and feel you'll get when you go there. They are truthful and do a thorough job at repairs. read more

Tory is a pleasure to work with. He delivered on time and within budget for the paint job on my 1978 Datsun 280z. The workmanship was top notch and I couldn't be more pleased. I have had nothing but positive comments by those that have seen the car. I would highly recommend this shop for those looking for a quality paint job at a reasonable price read more

Never again will I use Tory (the owner) at Narrow Way. I brought in my swb GMC for full paint job. This was suppose to be a fun experience to finally get my project truck painted and it was the worst experience ever! The quoted time frame is anything but, that was 90 plus days over time quoted for starters! Tory has ZERO communication because he dodges your phone calls. Upon picking the truck up orange peel galore! Dust/dirt in paint I could go on. Tory said he would fix it, but what a let down, after everything I been through to get to this point. Long story short took back to get fixed another 60 plus days when Tory promised 1 week. Paint looks like crap! I'm so fed up $7K Down the drain!!!! read more

Crashed my 2010 Audi into a concrete pillar and needed a expensive repair paid out of pocket. After getting 5 estimates, Tory understood my situation best and found the right balance of what needs to be done. Other places just gave me the quote as they would have done it in an insurance case. They needed only half the time as given by other shops and the car turned out great. Couldn't tell any difference. Some dashboard warning were on because some parts were disconnected and the Audi onboard system doesn't like that. But they fixed it promptly . read more