Curles M. I give a 5 star rating and would be higher if possible we have an old boiler heater and…read moreeven though it is turned off for summer it was leaking water and was hot. Tech came out same day so our water bill would not be horrible, I could not find shut off. He did turned it off and immediately saw problem on leaking issue. He had to order part and came back on a Saturday to change valve out, he then further advised us as to what would be needed before fall. Thank you so much Curles!

We had a complete home heating and air upgrade done. They went through all of the options with pros…read moreand cons as to which system was best suited for our needs ahead of time. The team was in and out in a day with flawless execution. They cleaned everything up and left the house looking untouched. The price was great and we are extremely pleased with the system.

Professional, courteous, and prompt. Marlon was able to come a day early from a cancellation, he…read morequickly found the issue with our air conditioning unit, got it replaced, checked the levels and was on his way. Our unit is very old but Marlon got it running like new. Appreciate the excellent service.

My furnace wasn't heating the home. My home warranty company contracted M&B. They were able to get…read moreme in the next day. Mark came in the timeframe he said he would. He identified the issue, had the part with him and had it installed quickly. No nonsense. No upselling like you get from chain/corporate places.

A big thank you to Dietzen's Heating Air. They came out to…read morecheck out our Master bedroom heat that was not working. They took the time to check out the thermostat and then the heat systems down in basement. Turns out an air line was clogged. They got it cleared up and got the heat back on and working in a real timely way. Kudos to the two young men who showed up. They were both so courteous and kind. The cost was really reasonable. We decided to gave them out annually to do maintenance on our heat and air systems! We are just thrilled with their work!

Shawn was very prompt and discovered the issue with our furnace rather quickly. He is extremely…read morefriendly and his charges are probably unbeatable.

Great company and service that has been in business for years. I would recommend them again and…read moreagain.

Mixed feelings here. I want to say up front I'd likely contact them again for an estimate if I need…read moremore HVAC work in the future, despite this experience. I moved forward with Appel to install a mini split unit in my attic conversion bedroom, mainly for summer use, after collecting multiple estimates. Why I chose Appel: the on-site assessment was the most thorough, as well as their documentation, the unit they would install was highly rated, service included a quality check and they offered the best warranty on service/parts. Not the cheapest but I felt the best price for what was being offered. What went well: communication once scheduled. I had to reschedule due to the tech falling behind on a bigger than anticipated job. No problem, mine wasn't an emergency and I had a new date within the day. Two techs did the installation, one outside, one inside. They arrived close enough to on time (given Indy's road construction) and both were really nice about my annoying dog. Especially the outdoor guy who had to navigate a more inconvenient path out so he wouldn't open the gate and accidentally let him out. I was working from home during the installation and both were courteous when interrupting me; I was in meetings much of the time. Both cleaned up following the installation-no trash in sight. Why the mixed feelings: it was difficult to contact with minor questions. I had to leave messages following their answering service, which got frustrating because...the indoor guy did some damage to my wall in the installation. He also removed my curtain rod and reinstalled it so it was no longer evenly placed over the window. I know this sounds trivial but he also didn't get it right the first time to account for the end cap and there was an extra set of holes. He didn't use the anchors and I discovered all of this when my dog sat on the bottom of the curtain and the whole thing fell down. He didn't mention the curtain rod but did show me the hole in the drywall under the unit itself. Appel did come out again and look at it but I had to keep calling back. Appel sent someone to assess the damage and he also fixed the curtain rod. He also explained why they couldn't install the unit another 4-6 inches to the left to avoid moving the curtain rod altogether, which really didn't matter because it already happened. He apologized pointing out the technician was new to Appel and hadn't yet learned how they did things. I understand training woes but these shouldn't be a customer issue. They ultimately put me in contact with their drywall/paint partner and we started that process. The indoor guy also didn't wear the booties and walked in and out onto my carpeted bedroom with his work boots, which I didn't notice until I saw the outdoor guy make a point of putting his on in front of the other guy when coming in. All that being said, the installation was completed within time and Appel did honor their commitment to repairing damages and their guy spent a lot of time fixing my curtain rod and writing it all up. I wish I didn't have to doggedly pursue it but I think this has become a standard for everything, unfortunately. My installation was about a half day, 5 June, drywall repair 24 July. Note: drywall/paint company was someone else and I had a couple of weeks where I had empty space with them, too.

The technician seemed to be very knowledgeable and did a full review of my system. Said all was…read morefine. Star initially installed the equipment and has been a good service company. I would recommend star to anyone in need of heating or cooling service.

Long story short...they are honest. I wasn't sure a picture by the tech was my furnace and we…read morecouldn't see it ourselves. The owner came out and showed us. He went above and beyond

This local company is responsive and friendly as well as skilled. I had them tune my furnace and…read morefix an issue very reasonably. they gave me a great quote on a new furnace that I will use in the spring. they also cleaned and repaired a gas log fireplace. and they are installing a new replacement. this is a great local business you can support with confidence.

Note: This review does not reflect the quality of the technicians, only the office interaction…read more I visited the office on June 2 to inquire about a possible technician shadowing opportunity. The receptionist, Michelle, didn't acknowledge me when I arrived and was playing loud content on her phone. When I finally asked for help, she was short-tempered and dismissive. I left and posted a 1-star review on Google reflecting that interaction. The next day (June 3), I called again. Initially, she was polite--until I asked to speak with a technician. Her tone immediately shifted, and she became curt and dismissive again. Later that day, I received a call from a man associated with the company, who seemed upset that I had left negative reviews. He asked, "What are we going to do about this review?" which I found inappropriate. I tried to explain why I had left the reviews, but he ended the call abruptly. I share this not to attack anyone, but to highlight a recurring issue: poor professionalism from the front desk and a concerning response to constructive feedback. A company's first impression matters, and my experience here makes me hesitant to do business with them or recommend them. Everyone deserves respect--especially customers.

Fabulous service! We got incredible service and a knowledgeable crew to fix our plumbing issues…read more They found a problem created by another local company and fixed it. The whole job cost less than the quoted estimate because it was less complicated than originally anticipated. We have found our new plumbers! Thank you Phil and crew.

As a REALTOR, I'm frequently asked if I know of a good contractor to help with plumbing repairs or…read moremaintenance. This is an easy one for me . . . I tell them to call my plumber, Munson Waterworks of Madison County. Phil Munson and his Team are A++ and I always feel 100% confident that my clients will have the same excellent service that I receive. Phil and his Team members won't recommend a repair or fix that's beyond what is necessary; they will advise you of all your options and will get the job done RIGHT the first time. Call Munson's Waterworks, you'll thank me for it later.