Called him on Father's Day and he was at my house in an hour. Ordered my part and had it installed…read morethe next day. Top notch service.

Professional, courteous, and prompt. Marlon was able to come a day early from a cancellation, he…read morequickly found the issue with our air conditioning unit, got it replaced, checked the levels and was on his way. Our unit is very old but Marlon got it running like new. Appreciate the excellent service.

My furnace wasn't heating the home. My home warranty company contracted M&B. They were able to get…read moreme in the next day. Mark came in the timeframe he said he would. He identified the issue, had the part with him and had it installed quickly. No nonsense. No upselling like you get from chain/corporate places.

Phillip saved me thousands of dollars. Other companies wanted to replace my AC and furnace…read more Phillip quickly diagnosed the issue (faulty/loose wiring) and saved me thousands. Phillip is attentive, profession and knowledgeable. He is very diligent to diagnose the problem.

I've had problems with my AC for several years. Phil got it right! trustworthy and reasonable. Also…read morevery prompt service. He also fixed my furnace a few months ago. It needed a part, was on a Saturday. He found it, picked it up on the way home from another call and had me up and running same day. He's also very quick at returning calls, which has been unusual with prior techs.

After having several estimates for HVAC & H2O replacements, I went with Paul at Arrow in Anderson…read more This was a big job,in my opinion, not to mention an unexpected expense (for me anyway).They sent 2 techs and were here for 2 days. My units were really old! The hot water heater was in a small closet and the pipes were seized up and had to be cut out and replaced, so it didn't look at all fun lol. The jobs were messy but they cleaned up and you couldn't tell they were even here by just looking around. However, my furnace And hot water tank are working great! Another thing to mention is that every single time I've called, sorry to say it was several times throughout this decision making and installation process, Paul called me back within just a few minutes! That's is reassuring. A month later I had a simple question and it's still that way....he called back right away.

Responded to an add from mailer. Like always a little dubious--would they upsell? Two guys came…read moreout--totally professional. Knew what they are doing. Complimented me on system in place--never once tried to demean it for "replacement." Cleaned system thoroughly, sowed me recently replaced capacitor was not original size, but said it works well--just keep an eye on it--did not try and upgrade see me. Totally trust them now! Highly recommend. Jack Hallam, Muncie IN.

Great company and service that has been in business for years. I would recommend them again and…read moreagain.

Mixed feelings here. I want to say up front I'd likely contact them again for an estimate if I need…read moremore HVAC work in the future, despite this experience. I moved forward with Appel to install a mini split unit in my attic conversion bedroom, mainly for summer use, after collecting multiple estimates. Why I chose Appel: the on-site assessment was the most thorough, as well as their documentation, the unit they would install was highly rated, service included a quality check and they offered the best warranty on service/parts. Not the cheapest but I felt the best price for what was being offered. What went well: communication once scheduled. I had to reschedule due to the tech falling behind on a bigger than anticipated job. No problem, mine wasn't an emergency and I had a new date within the day. Two techs did the installation, one outside, one inside. They arrived close enough to on time (given Indy's road construction) and both were really nice about my annoying dog. Especially the outdoor guy who had to navigate a more inconvenient path out so he wouldn't open the gate and accidentally let him out. I was working from home during the installation and both were courteous when interrupting me; I was in meetings much of the time. Both cleaned up following the installation-no trash in sight. Why the mixed feelings: it was difficult to contact with minor questions. I had to leave messages following their answering service, which got frustrating because...the indoor guy did some damage to my wall in the installation. He also removed my curtain rod and reinstalled it so it was no longer evenly placed over the window. I know this sounds trivial but he also didn't get it right the first time to account for the end cap and there was an extra set of holes. He didn't use the anchors and I discovered all of this when my dog sat on the bottom of the curtain and the whole thing fell down. He didn't mention the curtain rod but did show me the hole in the drywall under the unit itself. Appel did come out again and look at it but I had to keep calling back. Appel sent someone to assess the damage and he also fixed the curtain rod. He also explained why they couldn't install the unit another 4-6 inches to the left to avoid moving the curtain rod altogether, which really didn't matter because it already happened. He apologized pointing out the technician was new to Appel and hadn't yet learned how they did things. I understand training woes but these shouldn't be a customer issue. They ultimately put me in contact with their drywall/paint partner and we started that process. The indoor guy also didn't wear the booties and walked in and out onto my carpeted bedroom with his work boots, which I didn't notice until I saw the outdoor guy make a point of putting his on in front of the other guy when coming in. All that being said, the installation was completed within time and Appel did honor their commitment to repairing damages and their guy spent a lot of time fixing my curtain rod and writing it all up. I wish I didn't have to doggedly pursue it but I think this has become a standard for everything, unfortunately. My installation was about a half day, 5 June, drywall repair 24 July. Note: drywall/paint company was someone else and I had a couple of weeks where I had empty space with them, too.

Not sure why there is only 1 review. Jose has been great, responsive and just a genuine person. The…read moretask I needed was simple so I can't comment on their performance on difficult tasks. While all the other companies tried to charge me more money knowing the task is simple, I think Jose has been genuine bought his own parts and got it done. I am definitely going to hire him for more tasks and will refer him to my neighbors and friends

A big thank you to Dietzen's Heating Air. They came out to…read morecheck out our Master bedroom heat that was not working. They took the time to check out the thermostat and then the heat systems down in basement. Turns out an air line was clogged. They got it cleared up and got the heat back on and working in a real timely way. Kudos to the two young men who showed up. They were both so courteous and kind. The cost was really reasonable. We decided to gave them out annually to do maintenance on our heat and air systems! We are just thrilled with their work!

Shawn was very prompt and discovered the issue with our furnace rather quickly. He is extremely…read morefriendly and his charges are probably unbeatable.

Excellent service knowledgeable quick and easy. Work was professional and above and beyond. Plus…read morecost was $25 bucks lower than the other company who didn't fix the issue. I definitely recommend

2 awesome guys came out to my house yesterday and fixed my baseboard heaters. They showed up with…read moremasks on and were extremely careful! They were also super nice and caring, and really helpful! I didn't catch their names, but I would thank them over and over again. They explained in detail what went wrong and exactly how to prevent it from happening again. So thankful for them!