Tim, Todd, and Jeff cordially and transparently guided us through every step of custom ordering our 2026 Subaru Forester Touring Hybrid--from the initial test drive and selecting accessories to providing production and delivery updates and demonstrating the vehicle's key features upon delivery. Their professionalism, communication, and knowledge made the entire purchasing experience enjoyable and stress-free. I would highly recommend Napleton Subaru to anyone considering a Subaru for their outstanding customer service, transparent sales process, and deep understanding of their vehicles. read more

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I wouldn't go here if you need your Subaru worked on unless you have some kind of warranty. I recently took my Subaru in for A/C issues. It took me bringing back the car 3 times since end of May for them to figure it out. A/C issues should have been figured out easily if they diagnosed it correctly. From the service advisor Damien to the service manager Gary this was a huge ball dropped. I have been going there for 8 years with the same car. For them to keep charging me for different parts and continuously get it wrong shows how good this crew is. From telling me they called me when they clearly didn't when they found the problem the 3rd time. From charging incorrectly for parts that weren't the issue. They lost a customer and more importantly probably won't be buying a Subaru again. read more

My ignition button was working intermittently, when I called they assured me they were familiar with this and when I got there they got it fixed fast and at a reasonable price. Very efficient. read more

Traded my car in 2019 and purchased a used Subaru (not at a decent price might I add). They sold my trade in to auction, another dealer bought it and sold it to an individual that got into an accident. Surprise to me, the car was still in my name 6 months later. 4 collection agencies later and a wopping $20k in damages claim on my insurance. I called to complain and got a "there's nothing we can do." Then naplton sent me a $10 gas card "for my troubles". I will NEVER buy from any napleton every again. read more

I cannot in good conscience recommend this dealer to anyone. thought I had an online deal then last minute one salesman says, oh sorry we sold it yesterday. after agreeing to wait for what i wanted and going to dealership to pick it up i was totally given a different price. they wore me down. i took my car and left paying about 600.00 more. These people embody every negative stereotype you hear about car dealers. the one bright spot, I love my Crosstrek. read more

Had to haggle back and forth for 2 days just to get the same price as what's listed on the website of Janesville Subaru. I wanted to buy local but I'm not going to waste days of my life. read more

Stopped to look at new cars. Walked around outside and inside showroom looking at and sitting in cars inside. Several staff sitting at desks without customers. Not one person asked if they could help us or even said hello. Walked eight out. read more

Shortly after purchasing my "new to me" car I learned it burns a quart of oil EVERY 750 miles. I've used 4 quarts of oil already and havn't even driven it 3,500 miles yet. Crazy! While I realize it is 9 years old and it had 117,000 miles on it, I was shocked to learn this. For $12,000 I expected some wear and tear but this was a nasty surprise. When I initially looked at the car the exhaust pipe was mostly clean, a swipe of my finger revealed scant amounts of carbon buildup but I figured its an older car, that this was to be expected. The exhaust had no unusual odor, the engine was clean, sounded good and the oil was clean and full. I literally asked the salesman if there was anything I should know about this vehicle while sitting across from him, at his desk, eye to eye. He said something along the lines of "well, you know, its an older car with higher miles, but its a great car, Subarus are very reliable" He then proceeded to tell me of the things they did to it, including changing the spark plugs. With what I'm sure were fouled spark plugs, the fact they cleaned out the tail pipe and being a Subaru dealer, they knew that this particular year and model (2014 Forester) was known for excessive oil burning and was burning oil at an embarrasing rate. When I asked him about it after I had put in my second quart and knew for sure how bad it was, he said he would ask the used car manager what they could do. After a few days of not hearing back from him I reached out to which he replied that he just ran into that particular manager. The lies flow effortlessly. Its shameful. This guy, and likely his coworkers as well, have absolutley no qualms about lying. I'm embarrased to say I bought my car there. Ultimately they said there was "nothing they could do" as it was out of the warranty period due to its age and that I bought it "as is." While this is legal, I would argue that it's not that they "can't" do anything, but rather that they "won't" and I would add also morally bankrupt. I thought perhaps they would at least offer to pay for the oil, or some other laughably anemic response but they just told me it was an ethical sale (after I said this was an unethical sale) and a good car "for the money." Everytime I look at this car I feel ripped off and violated by Napleton Subaru. Just because they can. And I hate it. I hate having to put a quart of oil in every two tanks. I hate how they ripped me off with a smile and a handshake. And I hate being stuck with the car because I have honor, value honesty and refuse to sell it to someone else without disclosure of known problems. And lets face it- whos going to buy a car that burns through a quart of oil EVERY 750 miles? Probably nobody. I'm stuck with this OIL BURNING LEMON fron Napleton Subaru and they are perfectly fine with it. For all who have read this take it as a cautionary tale. These people will not tell you the truth even with a direct question nor will they do whats rights ethically. Be wiser than I and do your research. DO NOT trust Napleton to do what is right. read more

I cannot begin to tell you how amazing my experience was! I went in with a specific car and price in mind. I was expecting to have to fight to get what I wanted. I did not leave with what I intended... I actually got the car of my dreams because of Andre and the staff there. I was going for a used Crosstrek and I walked away with a used Outback. Now I know that might seem unimpressive but let me tell you... The Crosstrek had nice features it was the mood model which is called the Premium package and it ended up being a little out of my range. Do Andre asked me how I felt about the Outbacks. I absolutely love them but they are usually way more expensive. That being said, the Crosstrek was a 2019 Premium and it really made no sense to go with it because the new version was only like $2-3k higher and the 2019 had around 20-30k miles. I can't remember the exact. I purchased a 2017 Outback Limited edition with only 7800 miles on it. It is fully loaded with all the bells and whistles... Leather, he's heated front AND back seats, navigation, and do much more for the same money. Yes I know that it's 2 years older but it had cloth, no navigation, no moon roof, and was basically missing the wow features. Limited to no warranty... I didn't care for the colors I had to choose from. They got the Outback certified so I have 3 years or 36k miles bumper to bumper which includes key fob replacement and programming, electrical and so on. If you are on the market for a car, YOU HAVE TO TRY THEM OUT!!! read more

Napleton Subaru - 2017 Outback Limited edition with 7800 miles... - Car Dealers Near Me - Rockford, Illinois

While our sales guy Jeff is outstanding and our '22 Crosstrek arrived early, I guess the auto industry is now such that "value for the dollar" is a thing of the past. My wife does enjoy her still new ride. read more

GERALD SUBRAU NAPERVILLE ILLINOIS THANK YOU FOR MY NEW SUBARU. Anyone looking for a Subaru Do NOT SHOP Napleton Subaru Napleton Subaru has the most unprofessional sales people I have ever worked with. Todd is arrogant and extremely rude Picking up my new Subaru in Naperville read more

Napleton Subaru - Gerald Naperville Subaru - Car Dealers Near Me - Rockford, Illinois

Napleton Subaru of Rockford went far above and beyond when servicing my Forester. I went in for an oil change and tire rotation. After the oil change, the service tech approached me and said there was a problem. Trying to get the lug nuts off, he broke a stud on the front driver's side wheel and also one on the front passenger wheel. He surmised the last tech over tightened the lug nuts. I declined the fix at that time. The last tire rotation was done at a Subaru dealer in Albuquerque N.M. from where I had recently moved. I called that dealer, eventually spoke with the Service Dept. supervisor who agreed to pay for the fix. He agreed to speak with Napleton when I brought it in for that service. Napleton was also made aware of this third party payment. Today the wheels were repaired by 1:00pm. After several calls to Albuquerque by the service staff and myself we still had not heard back from them by 5:00pm. Napleton decided to "take care of this internally". THAT is going the extra mile. I imagine they will run it up the Subaru administration chain for payment from the Albuquerque dealer, but that is just my conjecture. Bottom line... I didn't have to pay the $435.90 bill. Thank you Napleton! read more

Ridiculous! Ran my credit and contacted a ton of banks even though I was pre-approved with Capital One. Completely killed my credit and never contacted me again. Thanks for trashing my credit and forgetting about me. Unbelievable! read more

Our salesperson (Matthew V) did a nice job of presenting the many features of 2017 Outback. As part of the test drive Matthew drove it initially to demonstrate the various electronic safety features. After which, I was able to test drive. The next day we negotiated a price on the Outback prior to a determination of my cars trade-in value. Using several apps including Edmunds and Kelly Blue book I had determined a good ball park price range of what dealers were paying for my model and year of vehicle. Their initial offer was extremely insulting, about $2500 less than the lowest range of dealer prices. I was prepared to walk and they countered with a better offer but still less than the lower range the Apps (Edmunds and Kelly Blue book) had generated. In hind sight I should have walked away or sold the car privately. I hope Napleton Subaru-Rockford was happy with the money they made off me. While I did walk away with a new Outback with a no interest loan, the trade-in price I received still leaves me with a bitter feeling towards them, 3 days later. I will not be recommending this dealership to any of our friends read more

Rude & arrogant! After test driving a car I offered 4K below their asking price. They accused me of wasting their time. Scott the General Manager "you should have just called me with that price. I would have told you to stay home" Me: "I feel like I am wasting your time. I am sorry!" Scott: "Its alright. I will still shake your hand like a gentleman" ! NEVER again I will go there. read more

I give this place NO stars. NEVER & I mean NEVER go here or any Napelton auto to purchase a vehicle it was the WORST decision I ever made!!! I purchased a vehicle and not even 30 days of having the vehicle I had to take the vehicle in for service. I was given a filthy loaner car with no windshield fluid and needed an oil change. Two days later they called to tell me that something happened with my vehicle on their watch and that it will cost approximately $1100 to fix it (issues totally unrelated to service order)because I didn't purchase the extended warranty it's on me even though it did not happen on my watch. Can you say PISSED ! Ryan in service was no help Gary in service was no help also the general manager Jeff was a real jerk! Please don't waste your hard earned money or time. I will be calling the BBB. read more

I asked if they could have a vehicle from another store at Rockford location for me to look at. Note - I'm a motivated buyer and already approved for a loan through my bank. I was asked if I could come yet today. I rearranged my schedule to make it work. I drive 40 min to this location (the closest one to me) only to find out they don't have the vehicle at this location. But they wanted to sit down and 'talk numbers' to see if we could agree on a price for the trade and if I could afford the payments. Excuse me, how insulting! I come in ready to test drive a vehicle with intentions to buy it the same day, already approved for a loan ... and they didn't bring the vehicle to this location. I was told they didn't want to move the vehicle if it didn't work out. Wait a second, you wanted to make sure you weren't waiting your time ... but it's ok to waste the customer's time? Thank you, next. read more

My issue with this place is the person I worked with. She lied to us off the bag saying she had been working here for over a year but her certificate at her desk said she'd been working there for 3 months. We asked her to pull up a lower trim car that was closer to our price range and she pulled up the most expensive car, the touring. We test drove it and she was trying to convince my husband to make exceptions behind my back like giving up leather or memory seats even buying a car TOTALLY out of our price range. I have a 2014 fully loaded jeep Cherokee and I told her the options my jeep has. She went on and on about selling Jeep's previously. "I know your car doesn't have this" when indeed, my jeep did have that.My husband bought his first Subaru from this dealer and had a great experience. We got texts today of her talking about us in an unprofessional way. I will attach screenshots. I apparently want the moon and it's not possible as we bought exactly what we wanted from a different dealership. I give the dealership a 4 star but Barb gets a 0 star rating. read more

Napleton Subaru - The first message she sent but didn't mean to send to us - Car Dealers Near Me - Rockford, Illinois

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We had a great experience at Napleton's. No pressure at all and our sales person Brandon was super great. He wasnt pushy, he listened to what we needed and wanted. Bought 2 used Subaru's and love them! I suggest you ask for Brandon for your car needs. Tell him Sandy send you!! read more

We recently bought an Outback from them and my mom bought a Legacy from them a few years ago. I also have my Legacy and my Porsche serviced there. They are good people who do quality work. Both purchases were with Mike and everyone in the service department are nice and very professional. read more

I have bought several Foresters from Napleton.. That being said, I always used their service department even knowing I WILL be paying more.. my choice.. Well today I wasn't given choice when it came to installing our headlights (I bought them elsewhere.) The car was brought in for an alignment only.. The said they could install the lights so my husband said sure.. 80 dollars later... I'm angry because we were NOT TOLD the price For the installation of the lights.. I was checking our when I was notified of the cost.. AFTER it was done.. Never again will I go back after that shady game they played.. read more

We were not in a great bargaining position so they took full advantage of that and took us for all they could get. Apparently they don't care about repeat customers. Will never go back. read more

I felt as though I was judged and considered a waste of time when trying to lease a car. I wanted to look at prices for a certain trim for the forester and was denied to see them because they weren't in the price range i mentioned earlier being $$ down and $$ a month. I was prepared to pay more than I said, but I was not asked how much money I make, my credit score, etc. when test driving the car I asked to see prices for two other trims and was denied. I would feel as though they should be trying to help me and show me everything rather than deny me of what I'm asking to see (literally just print out the paper and show me) how were these numbers pulled without seeing my credit score? read more

I just moved to Rockford and on the first day I arrived in town I set out to find a car. After doing a lot of research online we went to a dealership south of Chicago. That was a huge mistake. I won't get into the details here, but I'll just say it was a horrendous experience. Next stop was Napleton Subaru and we were feeling more than a little wary. As we were on our way Brenna called and asked if/when we were planning to stop by that day. She was really friendly and on top of it, and told us to ask for Todd. We arrived at Napleton and got talking with Todd. He was nice as can be and very professional. We ended up telling him about our last experience and he actually seemed to care. Todd grabs our salesman, Michael Price, and we talk about what we are looking for. Mike is AWESOME. He is so kind, very good about answering questions, and really really patient. Seriously, I would have been irritated with myself that day. Instead, he handled my nerves and questions with grace and let us have ample time to talk alone, too. Shockingly, I did not feel pressured or uncomfortable at all. Once I finally made a decision Charles handled the paperwork swiftly and we had a really nice conversation. A few days later I decided to pick up an accessory and Shawn ordered it for me and had it within a couple days. He was fantastic too! They seriously have a great team here, I can't recommend them enough. Plus there are free car washes if you get a car here! Oh, and the car is stellar too. :) read more

I would like to start by saying the shop and upper management are great. They are responsive, respectful and honest. Now onto the bad, AKA the finance department, AKA Charles in finance. Back in 2018, I purchased a used Subaru Impreza from Napleton Subaru. Upon purchase, I was also sold an 84 month, 100k mile warranty active from the date of purchase. Approximately 3 weeks ago, my car started to smell like it was burning oil. When I took it in for the appointment, I was told that the warranty showed up as expired in their system. I showed my contract, the service department agreed that it was good, and that should have been it. However, the finance department, specifically Charles, decided to complicate it beyond belief. After a week or so of back and forth, I was told to contact Charles in finance. According to him, my car did not qualify for the warranty that I purchased. Basically, his claim was they had gotten the year of my car wrong on the paperwork, despite the registration being available and showing the correct year. Since the car was not able to be Subaru Certified, it could not be loaded into their system. So the warranty was "honored" by being bumped down from an 84 month to a 24 month. Charles claimed a letter was sent (but not on file) that this had happened. I never received a letter, nor was I ever informed of this on the few claims I had previously made. I was then told to come in, void the "incorrect"(84mo) contract, and sign the "correct"(24mo) warranty which was now expired. This did not sit right with me, so after a day of consideration I informed Charles that I was thinking of consulting with an attorney. His response was, "You know kid, there comes a time where you just have to play the best hand that's being dealt to you". Unprofessional. The "best hand" that was dealt to me was the warranty that I BOUGHT. I felt as though I was being punished for the dealership's mistake. This issue was black and white, but the finance department tried their hardest to blur the lines. I understand that mistakes happen, but if I were to give a customer as much grief as I received I am certain I would no longer have a job. Own up to your mistakes, Charles. The issue is now fixed due to Shaun in the shop and Joe at corporate. Throughout this whole ordeal they were the only two who spoke to me in a professional manner and did not talk down to me. Those two deserve an A+. Thank you guys, I really appreciate the help you gave me. read more

Mike Fisher and Scott made buying my first car as simple as possible! Car shopping is stressful anywhere, but I love my new Forester, and our service was great. read more

Was looking around for 20 mins Plus and never saw a salesperson. Bought a part from them on another occasion and salesman was snobby. I will not do business with them again. I'll be happy to drive out of my way to avoid this dealer. read more

This is a review of the Napleton Subaru sales department. MIKE PRICE was fantastic in helping me purchase my second Subaru. He anticipated my needs better than I did, and in the end I chose to get another Forester (a 2015). Mike knew I had a budget to stay within, and he was respectful of that, and -- unlike 2 other dealerships I went to-- he worked with me on the final purchase price and add-on options to my new car. He always responded quickly to my texts and voicemails, and he is very knowledgable of Subaru vehicles. Mike is a genuinely kind person and made my car buying experience easy and pleasant. read more

My mother purchased a 2014 Forester XT from dealership. Sales department was ok but service department has been disappointing. She took vehicle in for oil change and a faulty seatbelt in back seat. The belt locked and would not pull out. They said they fixed. Two days after oil change, car is leaking oil all over garage floor. She takes it back and they say the seal wasn't good and it happens sometimes. Another week passes and the seatbelt doesn't work AGAIN. So now car has to go back a third time to most likely have a part ordered and then make a fourth trip for what should be a simple repair. She lives 40 miles from dealership so this isn't exactly convenient and definitely unacceptable for a car approaching 40k MSRP. Big disappointment, Napleton. read more

Do yourself a favor, avoid this dealer. I went in with intention to purchase a vehicle. I'm not going to call out the salesman, cause he was absolutely great and patient. However, I specifically asked this online person if the vehicle had any noticeable damage or swirls in the paint. Said no, and of course dumb me believed it. Car was what I like to call "swirl city". Anyway, I said I could forgo that if the price were right. Sit down, and they try to charge me $500 over the asking price for a lot fee or some bs and a detail. I'm like... who in the hell detailed this vehicle, because it looks like you ran it through an automatic car wash and dried it with a set of keys. The interior looked as if someone had taken 4.5 seconds with a vacuum inside of it. Also, this is always built into the asking price of the vehicle. I've worked, and been to dozens of dealers and I've NEVER had that happen to me. Then I presented a ridiculous offer because frankly I was done at this point, and I'm asked to hand over a credit card or check as reassurance that I'm buying the car. At this point, it was walking out time. I'm sorry, but that is just TERRIBLE business practice. I've been in the car business and in sales for 8 years, and I can tell you this was absolutely shocking to me. I can't believe scumbag dealers like this even exist anymore. This dealer is the epitome of why people hate dealerships. Again, not knocking the salesman, but definitely wish he would go to a different dealer where he can excel. read more

Every person shops for vehicles differently. I do months of research, know what I want to spend, and thanks to dealers' websites I usually have at least two particular vehicles I want to look at before I step on the lot. Many of my friends and family have purchased from Napleton's Subaru Rockford and had positive experiences. Since I am in Rockford regularly, I decided to give this location my business. I was helped right away by Manny who was very personable and knowledgeable. He has been in the car sales profession for years and I appreciate that experience. Napleton's honored the price I quoted from online and made my purchase process smooth (side note: I was not trading in a vehicle). Jim in finance was pleasant to work with as well. They will offer you an extended warranty and tires/ding/dent repair packages. I didn't find it to be a high pressure sale. (Every individual knows their driving habits and can accept or decline those packages based on that and their personal budget obviously.) Overall a top notch purchasing experience. read more

This is a step down from the review i have posted few months ago. Although sales experience usually are good, since the goals is to sell the goods, my reservations were confirmed. Little issues i have raised are really called minor issues, and it seems like the ones i have spoken to just wanted to get rid of you right away by dismissing your concerns or also shall i say i should have read the fine prints in the add on package I purchased. As minor as the issues seem, it makes me think that is they cannot provide good resolution to the minor issues besides dismissing the concern or quoting the polices or items in the "agreement", how could a bigger concern be addressed properly? I should have thought that too good to be true are really too good to be true. read more

Very rude staff. I had the sales person Manny. He was very uptight and I asked to see the inside of 4 different types of SUV. He complained he had to get keys for so many vehicles. When I asked to test drive 2 he gave me the wrong vehicle turbo charged the first time. I drive 20 everyday and I asked if we could go on 20. He would not let me drive on 20 and he kept looking at his watch. He didn't educate me on the car he complained about how hard his job of a car salesmen for the last 21 years.On the second car he let me drive on 20 and complained on how long the test drive was and kept looking at his watch again. I requested another salesman for the third car. His name was Mathew. He would not let me drive on 20 either but told me to go on I90 without an Ipass. When I asked how to run the cruze control he said "Leave that alone. I don't want you to turn it on and run into the back of someone and tell me it doesn't work." He got mad when I figured it out myself. Then he got mad because he told me to exit at the last minute but I could not get over there was a car in my blind spot. So we had to go to the next exit. Both sales man used cuss words casually in sentences while talking. Please go to a different dealership. Never again will I go there. read more

We are very happy with our new Subaru. Matthew Vincent and Todd Tifft were patient and easy to work with. We took a test drive with Matthew, did a bunch of online research and comparison shopping, then ended up making a deal with Napleton. Some of the dealers in the Chicago suburbs were cheaper, but when you factor in a higher sales tax, and the convenience of doing business locally, we took the deal with Napleton. The only surprise was that there was an additional $399 charge for "dealer accessories" that wasn't disclosed to us ahead of time, but we felt like we had gotten a fair price, so we didn't mind too much. Most of prep was done in advance, so we just had to show up, review and sign the paperwork, and go over the features of our new vehicle. Process was relatively quick and painless. read more

Three Subaru's were bought this year by family members. The first one was a Forester was bought by a veteran and that sale with Tim went okay, except we were pushed because of the 0%. We were pushed to buy it earlier than we wanted because Napleton's kept saying the 0% will be going away for good. We didn't get a very good price on it. The 2nd car was bought by another family member that is in the military out of state. He didn't need the car until July 2017, but because we were told the 0% would go away he bought it in May. He had to pay full coverage insurance for 2 months for it to sit in our driveway until he could pick up his car in July. We figured Tim would be our salesman again, but he was too busy with personal stuff that day that we ended up with Todd. He wanted a certain color and had to pay the dealer swap of $200.00. They didn't dealer prep the car with door protection. Of course the 0% continued and they had his color in, in July. The 3rd sale by another family member was when we were really screwed over. This time there was a trade in and they offered a very low offer on a white AWD 2005 Chevy full size van. They first offered $2000.00 for it and said it was rusty and would not be put on the lot but would go to the auction due to it's age. This time the salesman was Tim, but Todd was also very involved. We were told by Todd to drive towards Chicago to see what Carmax would offer for the AWD Chevy van. They offered $4000.00. I took that to Tim and Todd and Todd said NO! I really wanted $6000.00 for it. At the end of July, Tim texted saying they would give the $4000.00 for the 2005 AWD Chevy Express and I needed to hurry up because there were few base models left and again I was told the 2018's would not be 0%. Once it is gone it won't return. I really wanted to wait until next year to see about the Ascent, but they said the Ascent would start in the upper $35,000.00 with no deals since it is new. So I ended up with a Outback and I could not get the color I wanted. Then there was an issue with the price. We were told a special price on the protection package that Tim gave us and I asked him for the paper and he said he would make a copy but never did. This lie wasn't caught until after the papers were signed and I had to go back to Todd to get it removed and he got nasty. He said we signed the paper agreeing to pay the $995.00 and that he didn't agree with the price we got the car for. It took more than 3 months to get that removed. Oh and the 2018's are all 0%. I could have waited and got the vehicle and color I wanted. We will never buy from them again because of how they treated all 3 of us. No care for families and no respect for the military people. I had talked to Bill Napleton about our experience and he called the other manager over at Subaru and Scott called me and offered me and insulting $100.00 good will credit to use in the service department. After a couple of months of waiting for the $995.00 to be returned I talked to the general manager, Geoff Feinblatt and told him the whole story and he only inquired about the return on our loan and dismissed everything I told him about how we were treated. I also called Subaru of America. No one should feel pressured into buying a vehicle. I regret giving up my white 2005 AWD Chevy Express van especially the way it was handled. It didn't go to auction. All they did was power wash it, put small dents in the hood and shampooed it out and sold it after they reduced the price from $13,000.00 down to $9,992.00. read more

I recently bought an Outback and really enjoyed my experience. Justine was extremely helpful and the team went out of their way to get me the best price and deliver the exact car I wanted car to my home. read more

As to walking into the dealership, I saw sales reps setting down and no one came to help me, this was the poorest thing I ever seen. I had to find a sale men, in terms of working with the sales men, he talked me out if buying a car, stating why buy something that one can't pay for and this was before working any numbers on paper. This was the poorest work man ship I have ever seen, at this point I told the sales men, thanks for his time and left the dealership. I will never got back to this dealership and anyone that does Good Luck. read more

We had Napleton dealer locate a car for us. Got a call on Mon that the car was in but needed to be prepped and wouldn't be ready until late Tues or Wed. Seemed like a long time, but we thought maybe they were busy. On Wed., car was in "final inspection" whatever that is. On Thurs, we went to dealer to see what was going on. Car was in the body shop because of "minor imperfections" on the bumper. They said that the bumper wasn't level and the glue was still curing. Sounded fishy so we went to the body shop. Turns out that the "minor imperfections" were several scratches in the paint which required a whole new bumper, a fact they would not have told us if we hadn't gone to the body shop. The final straw was when we turned the car on and discovered that our "new" car already had nearly 500 miles. Sales manager couldn't understand why we wanted our deposit back. We went to Milwaukee and found the exact same car for $400 less. read more

This is a great dealership and a wonderful service center for your Subaru. We bought ours new at this dealership in 2012 and they have taken great care of it ever since. We love the service manager - super friendly and nice - and have never had any issues with this car. We enjoy the comfortable waiting area, the free coffee machine (with mocha and decaf options) and free bottled water. We took our novels and relaxed in comfort and the car was ready when promised. We will be back when it needs the next servicing. read more

My experience with this dealer started in 2013. Was looking to buy a new Outback. After test driving a car, we contacted them about a price we received from another dealer. No reply. Tried calling, we were told to leave a message, left a message, no reply. Even after talking to the sales manager, we received no call back from any sales rep. 3 weeks later we just bought from the dealer that gave us the quote. I began bringing my Outback to Napleton's for service. 2-3 hours to get an oil change, nearly every time. Had a warranty issue with the drivers seat, they fixed it in a couple days. Picked it up, on my drive away the back of my seat fell off. Brought it back the next day, they put it back on, but without attaching the carpet under the seat to the inside of the seat back. Never went back for basic service. Transmission started acting up a little over a month ago. Brought it in, and they said they couldn't diagnose it because there were no codes showing up (the codes had been accidentally cleared when I had them checked). Their only diagnoses was hooking it up to a computer and then moving on. They said they'd leave the ticket open. Called back a couple weeks later because there were more transmission problems starting. I was told that they believed me, and that they'd find a loaner for me and have me bring it back in, but that they'd call me once they had a loaner. 2 weeks later still no call. Called back when I was driving by and having issues, asked if a tech could run out and I could show him what was going on, wouldn't have taken 5 mins (at the most). This has never been an issue with any other dealership I've dealt with, they said there was no possible way for them to do that, but that they'd schedule another time for me to bring my vehicle in. They never have parts in stock, everything always has to be ordered. Just a joke of a dealership, I'm shocked that Subaru allows them to sell and service their vehicles. read more