These guys are the best. Very knowledgeable !!!!!!!! Timing and communications are excellent. I…read morehighly recommend them for boat repair.

i recently rented a boat from them. Michelle was very helpful in arranging the rental, dropoff and…read morepickup. tim was the technician that dropped and picked up the boat. he was extremely knowledgeable, professional, helpful and patient. the boat was used but had been in top condition. i would have made them an offer if i was looking to buy.

our first time ever renting a pontoon boat! long lake marina made it super easy to rent and enjoy…read morestress-free! very laid back marina and great customer service! thank you! we will most likely go again next year!!

Was a customer for over 20 years. Loved the initial service team, Gayle and Chris. A few years…read moreago new service management, disaster! Rude service manager, liked to yell at customers. Used to receive great service at fair prices. Then service went downhill, would pay for winter storage and spring tuneup and no tuneup although manager insisted he did. Just picked up jet ski and after 1 ride would not start, was told we don't want you as a customer, went to different service yard, major work needed, and I had paid for a spring tuneup? Contacted owner of business, still no reply. Not the same company, buy and service elsewhere

I don't own anything larger than a kayak but we needed some line and decal letters. The line…read morepurchase was interesting because they have bins of leftover shorts and my partner found the perfect piece. The decals were a failure because they won't separate properly; the die cut is bad. It seems to me, an inexperienced boater, that if you need something for a boat, it's likely to be available from this massive inventory.

Consistently receive great Customer Service. Thanks Hamilton for running a excellent organization.read more

Thank you to Jerry and Gabe for the great customer service. I needed to replace decking on a set…read moreof stairs that I purchased from GND 10+ years ago. Late on a Friday afternoon, they took the time to make sure I had the matching style. Thank you for your help. The stairs look great!

I finally got my dock in the water and was extremely frustrated AND dissatisfied to see that the…read morehinge points of the big float I purchased from GND in 2024 do NOT line up to the floating dock you just sent me. I am completely frustrated and dissatisfied with the customer service I have had with GND right from the beginning with my 1st purchase of the 2 pieces I bought in 2024. I actually looked around and sought out other dock companies before deciding that at least your company would have my original plans and dock design and it would be easier to assemble the next 2 sections I was buying, but I was WRONG. I had explained to you that I was having to tow this dock system across the lake and needed to have 2 floats on the floating piece. On the morning of delivery I was informed that there was only one float on both pieces. How did you really think that I was going to tow this setup across the lake with 1 float? Seriously? I had told you more than 1 time I needed 2 floats and it was probably on a phone call so it is not documented so it never happened You said to me that you can not attach floats to a dock that has not been set up to attach the floats, See pictures. I didn't have any problems attaching 3 floats to the pieces I just bought. So included here are pictures of you SCREWING up your measurements of hinge line up from this new piece to my old piece with SPECIFIC explanation of the dock hinge line up STATING that the hinge line up would be configured with YOUR dock measurements to ensure that they would go together correctly with the new pieces I was buying down the road, 2026 You totally messed up your hinge placement engineering of my new dock to fit my old dock pieces. I am totally screwed by your incompetence of YOUR customer service communication. I will NEVER Recommend your company and will only speak of my DISSATISFACTION of your integrity and lack of customer service Bruce S. Pierce

I'll start this off by saying I bought the boat but have to wait until spring to actually ride it…read morearound the lake but the buying experience was great. They customer service was fantasitic and Rick, my salesman was also excellent. If anything goes south when we launch the boat, which Rick told me they will do with me to make sure all is well and I am happy with the boat, then I will update but so far they have answered all my questions, even after I bought the boat. So I highly recommend these guys.

I have been working with Wards for 7 years now. They have been amazing in the service and products…read morethey have provided me. Last incident I had, I got a hole in my pontoon on a Sunday. I was freaking out that the boat would sink before they opened on Tuesday. Sent a few messages, Nick ended up calling me, and said he would pick up boat in 45 minutes. Nick went out of his way on mothers day to take the time to pick up my boat, and bring it back to their yard for repairs. Amazing they were there for me. Highly recommend Wards.

The steering mechanism in our boat failed on day 1 of our vacation. Fays was able to order the…read morepart and have it at their warehouse the next day so that my husband could replace the defective part and get our vacation back on track. We are so appreciative! Thanks Fays Boat Yard!!

Awesome put the boat on water and have fun ride and fishing and please have fun here and I have fun…read morelake Winnipesaukee and I enjoy it

I came here looking for one specific item, a latching hinge for a cabinet in my camper. I browsed a…read morebit, there were many people inside. I found what I needed but decided not to buy it, because the cheapest of my two choices was almost 20$. I had never been in this store and because of the price point, probably won't be back.

Go to Hamilton marine instead! Wm staff don't seem to know what they are talking about and are…read morerude. Plus WM is much more expensive than Hamilton.