Went In just for a simple diagnostic for 100$ as I didn't know what the issue was and I…read moredistinctively stated that I could fix it, once I knew the issue. He proceed to install a completely unneeded operating system without asking me. Removed files HE deemed as malicious without even remotely considering my opinion. Was a day late, was staring at me and I asked him to stop and he wouldn't. Further more he charged me an extra 199.99 for repairs I never asked for. And never even asked me if I wanted this and just charged me. No call; no nothing. Do NOT buy here ever. Also put 0 effort into trying to fix it and made it look worse.

Nate is awesome! He does a great job, and respond within a reasonable amount of time, often right…read moreaway.

These guys are awesome. In simple terms they understood the assignment! Without hesitation did the…read morework in a highly organized manner with a ton of knowledge to back it up and were thorough and neat about the work accomplished, no cutting corners. I can't say enough wonderful things. I had other companies come in and just to quote took over an hour and then gave pricing that was criminal and those were the signs that showed me, Jason of ITHelp the owner takes pride, his company culture is a departure from the rest. He loves what he does and is extremely trusting and trustworthy.

Jason was able to resolve my PC problem and also helped with a small issue with my TV. He was…read morepleasant, competent, and neat. I will not hesitate to call on him again when needed.

I noticed my iPhone was having a display problem. In the center of the screen it was pixelating…read more I made an appointment for service. They have two security guards outside you present yourself to them and they assign a line for you to stand in. Mine was the service line. A tech came outside took my name and my description of myself. I then was directed to stand in another line. After a very brief wait I was waited on. We walked over to an empty table standing across from each other and I explained the problem she verified the problem then told me my options. The repair was to replace the whole display screen. I was under their service agreement so it was no charge. She told me it would be the next day it would be ready. She then excused herself and came back and said they can fix it today. Could I come back in an hour. I arrived back and was greeted and told to have a seat outside. A tech came out reviewed my repair and I requested they replace my screen protector which they did. Great screen protectors are not cheap but worth every penny.

I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.

Prior to leaving for college my laptop had been extremely slow and at some points unresponsive with…read morea windows blue screen (I had assumed my hard drive was busted but didn't have an extra computer or equipment to check or do work). My initial phone call before coming in I was told they would guarantee diagnose the issue for a $45 fee, and no additional servicing was required after the diagnosis. I show up to the store promptly after and talk to the nice guys over there and I'm told they will get back to me on the issue within a day or two, and they did. A day or two later I was told there was nothing wrong with my drive and my computer did boot (which I already knew it booted but was absurdly slow). But I am told they ran tests on my drive and nothing came up and they came to the conclusion that my windows was corrupt and I simply needed to reinstall. I felt so relieved that I didn't have to worry about installing a new drive, so I procrastinated picking it up and I guess waited too long as I came home and reinstalled windows two times and wiped my drive as well, still to have my computer crash every so often and run super slow I paid a $45 diagnosis fee for something I had already thought to be true but wanted to make sure was correct, but instead was given little info on what they had done other than booted the computer and "tested the drive". I have not checked for bad sectors on the last drive, but I can assume that they ran no in-depth tests and instead just saw it boot and blue screen to tell me that windows was corrupted. TLDR: thought my hard drive was broken, but went to shop for reassurance, was told my hard drive was completely intact and I should just reinstall windows, then paid $45 for essentially the completely wrong diagnosis.

I called based on Yelp reviews and stopped by the shop a half hour later. Sam quickly diagnosed and…read morerepaired the issue with my laptop (cable to HD had disconnected). I was charged their basic $50 diagnostic fee and was on my way within 20 minutes. Easy peasy!

This place is Amazing , the people here are super nice, friendly, and very understanding!! I…read morehighly recommend this place !!! Not only do they do Excellent work repairing your devices but I ordered a packaged online and was suppose to pick it up at their store, sadly I was in a Very Bad car accident and was hospitalized, They went out of their way and brought my package to me at the Hospital!! AND WISHED ME A SPEEDY RECOVERY THANK YOU SOO MUCH YOU GUYS !!! . - Rebecca Andrew

Lee and his team are both very knowledgeable and fair in the work they do. They repaired a laptop…read morefor me earlier in the year and help me with a printer issue recently

Spent about 10-15 minutes on the phone helping me resolve my problem. She was about as nice as they…read morecome and, as it turns out, didn't even charge me. Next time I have a problem I know where to go.

She was able to come to my house and work on 2 computers. They are working but she said they will…read morenever be very fast because of their age and because of the anti-virus programs I have on them. But as long as I can use them, i'm ok with that. She is very knowledgeable.

Extremely helpful technicians. Fixed an email issue from being hacked. Advised purchase and setup…read moreof my new laptop.

A hacker got access to my laptop when I thought that I was doing business with Netflix. Took my…read morelaptop to JK computers. Met with Chris who walked me through everything. A decision was made to purchase a new laptop and copy everything over to it. Chris even suggested the laptop that filled my needs. Couldn't be happier with the service I received. Highly recommend!