Would give zero stars if I could. They decided to serve a table of 21 people (who arrived after us) before my table of 6 people (we had a reservation). We weren't ordering alcoholic drinks, they were. Obviously they prioritized the party that was going to make them more money. Reservation at 8:30pm and at 10pm we had no food on our table so we left hungry. Rude server who offered no intelligent apology, talked back, and only brought us inedible, old, stale chifles "for the wait." If you don't have the staff to serve 27 people at the same time, then don't take the reservation(s). Most disappointing dining experience ever. Sad to leave such a negative review as a Peruvian. Terrible time on our last night in Berlin. Go somewhere else.
"We now have to say very clearly, which is rather unusual for us, that this is an exaggerated criticism that is actually incorrect.
Above all, we would like to refer to the email you wrote to us. We are shocked by the offensive and indecent email that you did not write publicly for good reasons and are considering taking legal action against you. Everyone has the right to criticize and have their own opinion. But we certainly don't put up with insults."
Your service and the way we were treated by your server was insulting. You don't even offer an apology. The way you reply to your unhappy customers is extremely confrontational. Legal action?That's hilarious. If you're offended by reviews and people's comments, then do something to improve your food and service. You weren't there to experience what we experienced or heard what we were told by your server. And yes, it's embarrassing to know this is being sold as "Peruvian" food in a multicultural city such as Berlin. What a joke. As you can tell by the reviews, we're not the only ones that experienced waiting a ridiculous amount of time for our food. And yes, the music is too loud and terrible. Annoying atmosphere. read more