This branch of Nando's is located in Grand Central, Birmingham fairly close to the interchange bridge to get to Bullring and the lifts to take you down to New Street Train Station.
After a bad experience a few days earlier at a branch of Nando's elsewhere in Birmingham, I surely hoped this one was better and this branch actually exceeded my expectations which after having bad experiences at branches elsewhere in the West Midlands' branches of the chain including Wolverhampton, I previously put down to a regional issue, but this store was up with the best locations of Nando's I have visited in the United Kingdom.
The seating area was a little small, but I still had no problem getting a table straight away ahead of getting a train home to Manchester, and the service was pretty good - this isn't a "travel" location despite it being located in Grand Central which is built into New Street station but it's so close this is a good place to come without travelling too much in the city ahead of a train from Birmingham New Street.
The staff seemed really friendly, we had a little chat while he took my order - One thing I liked about the manager often than his friendliness was his communication, he made sure all the staff knew my allergy order was coming through before he'd even taken it, allowing them time to prepare so my food was a little quicker to arrive and still safe for me, knowing it would be gluten-free.
My food was good quality - sometimes the chips can be hit and miss from Nando's, but like the chicken, they were cooked and seasoned well.
Some of the tables did seem a little awkward, being a small location it can sometimes be difficult to get down from getting into the store to where you have to go to order/get sauces/toilets etc - I did notice an upstairs area, I didn't notice a lift however so I presume these were just the toilets.
A very good location of Nando's, even succeeding Nando's standards as well as being their best branch I have visited in Central England and Midlands region, on comparison to branches in the likes of Birmingham Bullring, Stoke on-Trent and Wolverhampton. read more