I have called to book appointment three times at Nancy's nail and spa and the same thing happened all three separate times. I booked first two appointments with Nancy, when I got there I was told a few minutes which was fine. After about 10-15mins of waiting Nancy came back and said she couldn't see me anymore and someone else would do my nails but I had to wait another 30mins. AGAIN I had called ahead to book an appointment with Nancy and the gentleman that answered the phone, asked me to hold so he can make sure she is available and we confirmed my booking. Second attempt I called again and asked for Nancy (she shapes acrylic/gel nails good), appointment was booked. When I arrived for my appointment, Nancy started doing my nails and when her "regular client" walked in she told me someone else would finish my nails. Her regular client walked in and mentioned she had not booked appointment and she hoped Nancy would help her. In all this I chose to not start an unnecessary argument with them because after all I am in their space and environment. Since that day I have been bringing my business to another nail place in Toronto. Yesterday June 24/2020 at 7.17pm(Call history confirmed) I called to book appointment for two people for pedicure and full set and again the gentlemen checked his schedule book and confirmed that Jenny and Tina would be ready for us at 12-12:15pm. Today we called them to let them know we were running about 10 mins late, we arrived at 12:20pm, asked to sit down and Jenny came up to me and said, "I have appointment for 1pm, can I do your nails when I am done with that client." Again I do acknowledge I should've taken the first two cancellations upon arrival as a sign that they have an issue with serving black people but I am starting to feel and see a pattern. I believe Nancy's nail and spa will take your appointment not knowing you are black when you arrive they give you crappy service just so you know you are not welcome in their establishment. PLEASE JUST HAVE A DAMN SIGN SAYING NO BLACK PEOPLE ALLOWED SO WE KNOW AND STOP COMING TO YOUR STORE!!!!!! FYI GAVE THEM ONE STAR BECAUSE THERE'S NO OPTION FOR ZERO THEY DON'T EVEN DESERVE THAT MUCH read more