Whether it's a new wood stove, or outdoor furniture, you can't go wrong with this place. My wife…read moreand I have purchased several pieces of patio and deck furniture here over the years and they have always been quite helpful. Today we went shopping for a new wood stove to replace an existing stove. I must say that the sales person was very well informed about his product. He greeted us promptly, but gently as to not intrude in case we wanted to just look around. We spent about 20 minutes today with him and I'm sure we will be purchasing a stove in the very near future. Their selection is some of the best I've seen in the valley and if you've read my review about a certain other store in West Springfield, you'll understand why this store is such a breat of fresh air!

everything was perfect. customer service was amazing. highly recommend! okde hadleigh!!!!read more

I just had my second appliance delivery from Cluetts in the last month. First l had two air…read moreconditioners installed and then today we had a new refrigerator. First, the salespeople in Ware were very knowledgeable . We weren't pressured at all. We weren't pushed toward any model. We discussed our needs and the appropriate model. The staff isn't paid on a sales basis so there in no overselling. When we chose the refrigerator we liked I've was informed that the price had dropped $200! It was delivered today by two employees , Justin and Anthony . They were very pleasant and professional. They set up the refrigerator and explained all the options and features to us. They were fast and efficient. We have always purchased our appliances from Cluett's and will continue to do that. From purchase to installation the service was outstanding.

Great service! I was worried about my new floors and a heavy refrigerator but the team was super…read morecareful. Thank you!

I purchased a bed here recently and it was a good experience at first. When I asked the salesman…read morefor the price of a bed set (mattress and box spring) he gave me that figure and followed up by saying the support was included with that. I took that to mean what every bed I have ever purchased comes with: a standard frame. When the delivery drivers showed up there was no frame. I called who I assume was the manager, unable to get a hold of the salesman who sold me the bed. He essentially refused to provide a frame with the bed. Said I misunderstood the salesman and the bed doesn't come with a frame. And that by "support" the salesman was referring to the box spring. Which doesn't make sense because after the salesman gave me the price for the set (mattress & box spring inclusive) he said, "that comes with the support". But the manager refused to acknowledge that and told me a frame is $120 extra. I can come down to the store and he'll sell me one. Every bed I've bought in the past has always come with a standard metal frame. And almost every company who delivered to me assembled the frame and set the bed and box spring on the frame, or the "support" for the bed set. The indifference of the manager was really unfortunate. After the amount of money I just spent in there on a high end bed. And I just moved into a new place and have no furniture. I was looking to buy more than just a bed. I guess they really don't need the business down at Pieroway's in Ludlow. Not a considerate or smart way to treat your customer. If that's how they do business. For a $120 he was willing to turn my business away. And that price for a standard metal frame he quoted is high by about $60. Due to the attitude of the manager, I'll furnish my home some place else. I won't ever go back.

Terrible experience. I bought a 600 dollar chair. It came in over a week late, they lied to me…read moreabout it and then didn't even apologize. I brought the chair home and a piece was broken, I called the store and he said it would take a week to order the part, still no apology. I continue opening the chair and find more broken pieces, and a piece was missing. I went back to return the chair and still received no apology. He really didn't seem to care at all. I will never consider shopping here again.

What a wonderful garden center. Awesome quality plants and super helpful staff! They have a very…read moreextensive selection of species and varieties to choose from.

PSA DONT BUY FROM Sixteen Acres Garden Center…read more I bought over $800.00 in plants and soil and pots but 4 of the plants i bought were Easter Lillys and come to find out we are allergic to them. I called today and spoke with Judy to see about returning them, she told me to plant them out doors, so I told her they are not good for dogs and she told me if ingested they will have mild gastrointestinal problems but not death. I will never go back there ever!

My 94-year-old mom had a 10-year-old chair, we had purchased from Raymour and Flanigan. The remote…read morecontrol stopped working, so I called and had a repair request issued. On Thursday, August 18, "Felipe" replaced mom's chair remote control, replacing another piece of wiring that was fried, underneath the chair in the frame, which someone had repaired half-assed...The frame was also loose so he put a couple of screws in it to secure the frame. He also helped me move mom's new chair out to the den, which we needed to return because it was too large, and put mom's old chair back in her den. He told me his grandmother had gone through a similar situation as mom did where he tried to get her a new chair but it was too big and had to be replaced. What a credit this young man is to Raymour and Flanigan! I gave him a generous cash tip for his outstanding efforts!

Absolute liars and thieves! The salesman will say ANYTHING,…read moremake promises, guarantees to get your money, once they got it, they don't remember ANYTHING they promised. When I asked for my deposit back, because they could NOT DELIVER the product, they said they would have to SNAIL MAIL a check to me. After BLATENTLY LYING to get me to put down the deposit, I do not believe them when they say "Checks in the mail"...

Conscientious, caring, and efficient! I could not be…read morehappier with this company. Cleaning out a family home is one of the most difficult jobs, so hiring Glen and Kelly and their crew was the best decision! Thank you!!!

Max and Kelly are great for clean outs, hauling your outdoor junk and moving needs. They are always…read moreprompt, clean and courteous.

Store is not very clean…read more A bargain isn't a bargain if it doesn't fit. Store needs to open dressing rooms or accept returns. I don't't want to accumulate clothing that I can't wear.

Thrift-hunters, take note. This is apparently where the area's best junk goes to await its next…read morehome, a 'bardo state' or antarabhāva in the life cycle of household goods, if you will. We've been to several Savers and other discount and used-goods stores, and this is where we finally parted ways with more than $5. I'll reevaluate once we actually go to pick up our furniture, but I'm super psyched about the mega-deal we got on a huge bookshelf and vintage chair here. There were at least a few other quality items here, far more than at any other store. Of course, thrifting is always about the luck of the day, and who knows what they'll have when you stop in? The staff is, at least, quite friendly and willing to do what it takes to make sure you buy from them.

Overall it was all above the bathrooms at this spot, they were clean and well stocked. Lots of…read moreavailable toilets so that was a big plus. The rest of the plaza was fine, a few options for food hot and fresh or super convenient grab and go. Gas was available a little bit past the plaza, more vehicles here so we had to wait but it moved fast.

A smaller service plaza on the limited access roadway that is known as the Massachusetts Turnpike…read more They have separate areas for cars and trucks, which not a lot of space for either. On the plus side, they have done a great job of building the parking area so that cars must slow down to make the sharp right turn. Too many highway rest areas don't have a good way of slowing down traffic. Inside, a rest room that needed some attention. Also, a cute McDonald's exterior and standard interior. There is also a convenience store Gulf Express that has snacks and drinks with the gas station. Fuel prices were surprisingly decent so you don't have to exit the Turnpike and hunt around for a bargain. My review is for the eastbound plaza. There is another across the highway that looked to be similar. [Review 15203 overall, 705 of 2021, number 1066 in Massachusetts.]

Horrible quality lamps, and even worse customer service. I bought a lamp, and after just 1 month a…read moresmall electrical fire started inside of the lamp! I packed it up in the car and drove all the way back there to exchange it, but didn't happen. The person there was the same guy who sold it to me, and it's a very slow-traffic store, he definitely remembered selling it to me, but said without a receipt he will not do anything for me- even though he's the only one with that lamp and i had just bought it from him. I wasn't even looking for my money back, just a replacement, hoping it was a fluke. After bringing it back home and taking it apart however, everything inside of it was very poorly made and dangerous. I'll never shop here again.