Unfortunate bait and switch during a difficult time. I ordered The Yellow Trio Basket. The…read moredescription read: "This delightful basket holds a plethora of sunny yellow flowering plants! So sweet, it's no wonder a darling little yellow bird has built its nest inside the basket. Two bright yellow miniature rose plants, plus a yellow kalanchoe and begonia are nestled right beside the little bird and her nest. It's all delivered in a charming round basket. It sends three times the cheer!" This arrangement was chosen as I support local florists and found that this florist offered a basket that honored exactly what the deceased loved; gardening and bird watching. I was shocked and mortified at what was actually delivered. There was never a call from the florist communicating that they did not have any of the items listed and would need to make substitutions. If that had happened I can assure you that a butterfly with a black x of tape across the back, pussy willows and a nose diving dove would never have been requested. Daffodils will never replace roses. When I called the shop thinking there had to have been a mix up- the woman I spoke to was very satisfied with her work, she stood firm behind defiant and all the while a man was screaming in the background. She did offer to send a bouquet of flowers to the recipient, I declined as I am fearful what would have been delivered. At one point they even said they would go pick the arrangement up from a grieving widow- what sort of customer service would even suggest that? You either make it right or you don't. They chose not to by stating what was sent was comparable to what I ordered. Let my $116 order and the photos uploaded help you chose who you order bereavement arrangements from in the future. Very unfortunate to have to experience such horrible customer service especially under the circumstances for which the order was placed. Buyer beware. Update: after my phone call- they added a disclaimer to their website about substitutions. Why order from a florist who now basically states "you get what you get and don't get upset" So very sad. Update part 2 - we recreated the original basket on our own with the help from Michaels and a couple of local florists who were mortified when the saw what has now been dubbed "the do it yourself Easter arrangement" Like if you paid to go to a beginners floral class as Michaels and you chose an item from each station to fit into your $3 basket. There are good people willing to help under sad circumstances. I hope the owner takes this feedback and does better. Bereavement flowers NEVER should have looked like that. Ever.

This local family business has always been the go to florist for any occasion. They now have upped…read moretheir game with a new florist who has worked at Winston florist in and around Boston. This will take the ordinary orders to another sophisticated level- Everything we have gotten has been so great- better than ever. New life for an old faithful shop. Ask for a Leo arrangement and you will not be disappointed!

Beautiful, unique, tulips that have a great bloom time, and an exceptionally lovely person growing,…read morecutting, arranging, and selling!

From the owner: We are a boutique micro-flower farm, growing specialty cut flowers that you won't find in a grocery…read morestore. Local, seasonal flowers and foliage are our specialty. We are passionate about sustainability and never use floral foam. We offer wrapped bouquets, DIY buckets and custom arrangements, All orders are designer's choice using the freshest flowers available from our farm. Follow our social media accounts to see what's blooming. By appointment only.

Been with them for 12 years. Love the owner and his staff. Book early... there is always a wait…read morelist for service in the spring.

Great place! The customer service received here is amazing. Very knowledgeable staff to answer all…read moreof your pond questions.

Horrible florist and attitude. The arrangement that was delivered was nothing like the photo on the…read morewebsite. Different flowers, not even close to the variety or quality. The color scheme was completely off- it was supposed to be Autumn Extravaganza but we got Dr. Seuss Christmas. The design and style of the arrangement looked like an amateur made it. VERY DISAPPOINTING. Did not offer any apology or compensation, only argued on the phone.

Ordered flowers for family that's just moved to the area. The arrangement was absolutely stunning.read more

Went a got a 10 yard dumpster, they were very professional and was delivered on time where I wanted…read moreit and picked up as scheduled, would recommend them to anyone who wants to get a dumpster.

when I called to request a ten yard container and asked if I could get it by Monday I was told that…read morethey had none available but could rent me a 15 yard container and have it there by Monday, so I paid for the higher priced container because I was in a jam. Container arrived on time and was placed exactly where I need it. I received a phone call asking if I needed a pickup which I didn't need yet, because it was bigger than what I needed. Then the Friday before last I got home to find the container was gone I thought maybe my contactor called to remove it, so I call him, he said no and that he still needed it. So I checked my phone for messages and found that I received two calls. One stating that if I need a pick up to please call, so I assumed maybe they came to dump it for me, then I heard second message telling me if I didn't call by 5 they were taking the container. Being 5:15 on Memorial weekend I didn't call back thinking they would be closed for the weekend. I was very busy Tuesday and forgot to call so on Wednesday I messaged them that the contract stated only if I called would the container be picked up and asked how could they fix this. No reply to my email.No call and no email. customer service isn't important to them. I was charged $5 a day after the ten days I had it for a month due to contractor scheduling issues. I would say by how I, a paying customer was treated, if they can make more money off of someone else kiss your container good bye. They didn't reply to a private email maybe this will get reply. Next step will be the AG's office. Brian

This is what $171 bought me at The Guilded Lily. Horrible, Horrible!!! A few poorly arranged CHEAP…read morelilies and roses with some CHEAP greenery. I explicitly said that this was for an 80th bday and asked for something nice. I also asked if they could send a pic of the finished product and the said "No", I would have to ask someone at the party to send a pic. DECENT, REPUTABLE florists will send a pic if requested. Do not waste your money at The Guilded Lily Florist!!!!

Stopped by the Gilded Lily for a little pick-me-up, as I recently moved to the area and was feeling…read morea little blue. I wanted to get some cut flowers to take home and arrange myself (I worked in my father's floral shop prior to moving to MA). I had shopped around at multiple grocery stores without finding cut flowers that matched the quality and price I was looking for. Everything was either of poor quality or way too expensive for the type of stems I was looking at. What I purchased: I bought (3) stems of pink lilies, (3) snapdragon stems and (5) alstromeria stems. The florist threw in some eucalyptus greens and other filler (I assume for free), wrapped it in decorative paper and plastic, then finished it off with a bow. Price: $34, including tax. This is slightly higher than what I was looking to pay for loose cut flowers, but the quality has proven worth it. I've had the flowers for about a week, and have had multiple lily blooms open. Staff: the florist/shop owner was very polite, great conversationalist. I did have to wait a few minutes until she got back because the woman who was working there did not know how to charge for and wrap the floral items. My only recommendation is to have someone present (during business hours) who can do simple loose cut bouquets (not even arrangements). Everyone was super polite and made me feel at home. As a note, getting into the parking lot can be a bit of a hassle as the cross-traffic never seems to stop. Overall, a great place for a bouquet of flowers, either for a special occasion or just a pick-me-up for the day.