Edited to add photos. My cuticles on two fingers are still very painful red and swollen almost a day later.
If you want a relaxing mani/pedi, this is not your salon.
I have very natural long beautiful nails. For years when I lived in a diff state, I got Gel manicures at a salon there. The techs would soak off with cotton balls dipped in acetone, which they covered with foil. After it sat for a while, they would gently remove the polish that lifted with a cuticle pusher. They would soak again what didn't lift off, and then gently remove the rest. I never had damaged nails while they used this process. They never scratched or scraped into my nail bed. I did this for 3 years.
Today was my followup visit to this salon after getting Gel last Visit. Vu tried to use a drill to remove the polish. I kindly asked him not to use the drill, to soak them please, that I do not want damaged nails. Several times through the visit I asked him to not destroy my nails to which he said I know I know and proceeded to file and scrape into my nail bed with anything he could get his hands on except the drill. At one point he used his own nails to aggressively RAKE the polish off mine. He said to me this must be your first time, after I asked him to soak.
When he was done, it looked like he just removed acrylics. If I wanted damaged nails, I would have gotten them! This is not okay! It even says it on their nail color selection thing they handed me "soak off gel nails".
During the pedicure massage, he did weird painful things to my legs and feet which made me pull away and I told him, too much. During the manicure he was distracted, digging the cuticle scraper across my skin instead of onto my nail. I told him several times. Ouch. Too much. He cut the sides of my nails for whatever reason I don't know. My nails are already beautifully shaped and I have never had anyone slim the sides of them. He was grabbing hang nails with the clippers and ripping them up, so I told him too much that hurts. Twice when he was cutting at the sides of my nails, he had part of my flesh in the clippers so I told him, that's my finger don't cut it.
It's now been an hour since getting my manicure and my cuticles and sides of my nail beds are still throbbing in pain.
Three weeks ago when I visited, the man and woman who did my mani/pedi were SO much better. I only wish I had their names so I could praise them for their work which I was so happy with.
I've been here a lot before in the past. Throughout 2018-2019 I came here for a mani/pedi with regular polish often. I have seen Vu before for a pedi and he was not this rough with me. But I do recall being unhappy with his polish work. Today I am unhappy again with his polish. The polish is white. There is something black stuck in the polish on one nail, bubbles in almost all nails, polish on my cuticles, polish not all the way to some cuticles, polish not completely finished on some nails, and areas where the white is lightly transparent.
There is a nail salon on every corner it seems, you would think a business would try harder to respect its customers and maintain their business. read more