I really try to like this place ‍ but I have to say about 90 percent of the time I'm not "at all" very happy with my experience. TIPS = To Insure Proper Service .... I TIP very well but it doesn't seem to insure proper service whether it's the quality of the work or the customer service. It's really to the point it's not worth trying to get a decent service anymore. I keep trying, but finally have come to the conclusion that I'm not willing to try once more. The last time I was in, I had a mani pedi cost me 75 dollars and my nail polish was chipping off same day without effort ... I can soak my feet and paint my nails for free considering the service is not much of a pleasurable experience if you are just painting my nails, I can do that! .... I really didn't want to post this but maybe they need to know how they are being perceived. read more

Read this as ZERO stars!! Change the name from Nail Pro to Lazy Nails. The girls that run this shop are just plain lazy and unfriendly. They act like they are doing you a huge favor by taking you as a walk-in. I left today with sloppy work on my toes and clearly that's the standard here. They cut my nails but didn't clean them. The cost for a pedi is $25, plus tip, that's a rip-off! Save your hard earned money and support a business that takes pride in their work instead of a half ass approach. Never ago read more

Exactly what the name is...Pros! Phe took care of my dogs aka my feet from beginning to end. Nothing fancy about the shop but sometimes that's great if the business emphasizes great customer service and pay attention to detail. Following COVID-19 guidelines and they have separators between clients. I will spare everyone of taking a picture of my feet to share! Lol. Great location near the Square...Set your appt! read more

Over past few months has gotten dirty. The front door is filthy with handprints, as well as the chairs, footrests, pillows, etc. Five minute manicure, cut into cuticles. Sometimes you get leg and arm massage, sometimes not. Pedicure was fast; nails not smooth. No help getting sandals on. Service and quality is very inconsistent. read more

Warning: "Booking" an appointment at 10:00 am doesn't mean anything, apparently. It's hit and miss on the services and results, so don't be afraid to let your technician know if your not happy with what they're doing (or have done). With that being said, when it's good it's very good, and if you don't speak up when you're not getting what you want, you've been warned. read more

Nails Pro - Nail Salons Near Me - Sonoma, California

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Stars here always take wonderful care of me. From a gel mani pedi to fixing another salon's mess up, I'm always comfortable here. Service is great read more

The technicians don't acknowledge you as a customer. They are actually rude! Mine laughed at the colors I chose and then continued to talk about me with the other technicians right in front of me. The gel on my nails didn't set and was soft when they said I was finished. The owner sits at the end of the room and doesn't help even tho customers are waiting. After the service they all disappeared and didn't help me with my flip flops. read more

Well.. I've been going here for a while and every time I go, I am slightly disappointed. They've cut my cuticles before, made me bleed. This time I went I got gel French tip and they only put on one layer.. it's been two days since I got them done and multiple nails are already chipped...when you get gel nail polish it's expected for it to last weeks- that's why I choose to get gel manicures. Anyways I am annoyed I paid $50 for a two day manicure :/ disappointed. read more

DONT go here. Little to no health & safety precautions are followed. They just like to make their money fast and easily. They don't care about your nails or your overall happiness with their services. I hope the Board of Barbering and Cosmetology shuts them down read more

Been coming here since I moved to Sonoma a few years ago jennifer is fabulous and definitely does great work the rest of the workers are very sweet and welcoming not sure why there's those negative reviews I never once had a issue with any of the staff also very clean and sanitized which is very important these days there pedis are very good also read more

The women who work here were very nice and friendly without making me feel pressured to make awkward small talk. Salon was quiet and peaceful. The tech who did my pedicure was gentle and paid attention to detail. She did a great job! My feet look and feel great! :) However I was less impressed by my manicure which was done by another tech. Uneven polish and not the best treatment of my cuticles. She did give me a really good hand massage though. read more

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Terrible!!! The staff was very rude and made us feel like we were putting them out. We had an appointment but still waited 1/2hr. I had the male employee and he was awful. I requested a gel manicure and paid $45. He rushed the service and never used the ultraviolet device to cure the polish. He left my nails wet and the polish started peeling off the next day. Don't waste your money!! read more

OH MY GOD! Where have I been!!! Every place in the last 6 months in Sonoma have been seriously Bad. I can't tell you how desperate I was getting! Years of bad nail shops in Sonoma ... I was starting to look out of town! Because everywhere else, either felt crazy rushed and super harsh on my hands and feet ending up with cuts on my fingers or just plain did a bad job. So I said I would give one more place in town a shot. I always forget that there's a cute little clean and pretty shop by Wholefoods & cvs. But I came in today pleasantly surprised by aaamazing service and Lam from one of the old shops I used to go to now owns it?! So awesome! My nails (French gel set) are so gorgeous! I almost don't want to share this place. But if I don't others like me will suffer. You've got to make it in here! I will NEVER GO ANYWHERE ELSE! read more

Average work, decent prices, but I get burned every time I get acrylics done here. If I have to recommend a place in Sonoma, this is it, but they aren't very careful. Also, be sure to bring cash!!! They don't have a card reader and CVS only gives so much cash back. read more

So I came here because all the reviews were awesome, and I needed a pedicure so bad! So I get here at 430 like they told me and they got me right in. I wanted a manicure and a pedicure. They lady started on my pedicure and it was awesome! Hot stone massage (not really a massage just mostly rubbing the hot stone on your feet) and the other lady came to do my manicure, which took her all of 5 minutes. She totally rushed through it and they look terrible. Let's just say I won't have her do my nails anymore. Other than that it was a great experience! Definitely recommend it if you're in the Sonoma area! read more

Nails Pro - Price list. - Nail Salons Near Me - Sonoma, California

I walked into this nail salon and stood at the counter for 15 minutes, waiting to talk to the receptionist or one of the nail technicians. Nothing, not one person paid attention to the entrance. They were all busy with customers, which I can understand. So, after 15 minutes just standing there, I decided to sit down in the waiting area, where other ladies were waiting to be called in for their manis and pedis. Once they were all called in, one by one, I was the only one left there and FINALLY one of the nail technicians decided to ask me what type of services I was there for. So I told her I wanted a mani and a pedi and she said that if I had no appointment they could not take me. And it took them ..... 35 minutes to tell me that?!?!? This place will never see me again. I would rather give my money to a deserving salon. read more

Amaze balls. I'm a guy and I love this place. Massaging chairs, whaaaat! Manicures all day everyday. Went with my girl and it was bananas read more

Nails Pro - These chairs are amaaaaazing!!!!! - Nail Salons Near Me - Sonoma, California

Thanks to Lam I am obsessed with my nails....they're perfect! I hate dropping a lot of cash for a gel manicure/pedicure, but she made it worth it. I've been to several nail salons for a gel mani and come out w/ disastrous nails (uneven coating, cuticles over trimmed). Lam made sure that the gel polish was perfectly rounded at the cuticle and she made an even coat on every nail. The leg and arm rub down was awesome too! I fell asleep in the chair! gel polish removal + gel manicure + regular pedicure = $55 read more

Okay, so yes I tottaly wrote an amazing review for this place, but it needs an update. 4 DAYS after by pedi, the nail polish came off, not by me being silly, but it just peeled right off. Now my gels are breaking on the sides, which I have not have happened to me before! They usually last a good 3 weeks. So disappointed because they are really sweet there..... read more

Where do I even begin, I'm not gonna go all in on this place like I could. That being said. My friend and I decided we needed a girls day and we made a 3:30 appointment. I arrived on time. Was greeted at the door with heavy stares and almost a " what are you doing here?" Look from all the manicurist. I told them I had an appointment and they told me it would be a 10 Minute wait. I said no worries and sat patiently. I asked for a pedicure while I was waiting and the women began to draw the water. As I sat in the chair. A women was starting at my stomach. Yes I'm 27 weeks pregnant but I carry the baby were I haven't gained a noticeable amount of weight, she pointed to my stomach and i said "what?" She said nothing and spoke to her friend. Not in English and they started cracking up like Uncontrollably. Granted I might be paranoid. But it made me feel Extremely uncomfortable. I could go on all day about this place. As I was getting my pedi my girl friend who made an appointment just to get a fill. Was getting her nails filed by the older women who works there. Never asking her what shape or double checking anything. Yes my friend had a new nail shape called coffin, the lady filed her nail straight, she made her ring finger look like a pinky finger nail. Mind you my friend was at the SAME location 2 weeks prior where she intentionally got her nails in the coffin shape. To put in small words she was livid. As the lady was arguing with her that nothing was wrong. I know from working customer service the customer is ALWAYS right. It's just rude to argue. We all know how expensive getting your nails can be. Back to me though, my pedicure was less than satisfactory. I feel like they rubbed hot stones on my legs longer then actually cleaning my toes. At this point I just want to get out of there. When she was gluing my tips on my nails. Multiple times they were crooked and she had to re glue them. When she finally got around to my acrylic I asked for pink and white gel. I'm pretty sure she used powdered acrylic and just topped with a gel top coat. I then asked to have my eye brows waxed, the lady responded with do you want your whole face? I kid you not , and started cracking up all again. All said and done i was out of there by 6:15 with a total bill of 92$ which I know they up charged me thinking I wouldn't give them a tip which I did tip them 15$ . I'm super disappointed because I asked for square and they are NOT !! they are so thick and rounded as well as lifting by the cuticle which shouldn't happen on the second day ! To top off the day . When I was washing my hands the manicurist moved my Phone (iphone6) and wallet, luckily my friend saw, but the lady dropped my Phone screen down and I heard a huge noise, my friends said ," wow" and the manicurist replied"NOTHING HAPPENED!" This place is for the mature woman of Sonoma who only get polish and aren't looking for something that doesn't last longer than a week. Super disappointed after spending 107$ and my nails are already in need of a fill . I will not be returning here read more

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LOVE LOVE LOVE my fall nails! Always feel welcomed there and NEVER rushed. The girls are so sweet and realy good at their craft. Plus I love that they are open Sunday :] I highly reccomend them, but book an appointment! It helps, even though they take walkins read more

Nails Pro - Obsessed with my fall nails!! - Nail Salons Near Me - Sonoma, California

First time here and I love the place :) had an appt and was running a little late, and lam was soooo sweet ...!! She did an amazing job, definitely coming back here. I'm so happy to have finally found to a place in Sonoma that is really good!!.. Definitely recommend this place, they take walk ins and appointments. I had a gel manicure for $30... :) read more

Nails Pro - I know my nails are really short lol but she still did a good job! - Nail Salons Near Me - Sonoma, California

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I had an appointment with Jennifer and arrived on time. While waiting, two walk-ins came in and were seated before me. Then, Jennifer pretended that we hadn't made an appointment even though I had just called 2 hours earlier. Finally two other girls started working on my nails and it went horrible. One girl started using this device to grind my nails and it hurt so bad I wanted to scream. I ended up sitting there for 45 minutes and finally used a cloth on the counter to clean my own nails while everyone ignored me. read more

Meh! Nothing special, seems like all the employees were in a hurry. Salon is clean, they use plastic lining in the tubs. I was in and out within 30 minutes for a pedicure. $25.00 As the saying goes, you get what you pay for. read more

I went to get a regular manicure and pedicure. Quite place, friendly staff, ...my nails with regular polish have last for four days now. (No chip) read more

Nails Pro - Nail Salons Near Me - Sonoma, California

Went in for a full set acrylic last week, the woman who did then was fast and sloppy. She wanted to get done. I had an appointment at 4:30pm which meant nothing! I came in 5 minutes early and they took three other people who where WALK INS they did not even have an appointment. My nails came out uneven it's honestly ridiculous and hard to believe unless you see. read more

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Went with my mom and fiancé before our wedding - I left after having a "manicure" that they charged me $15 for, and was nothing better than what I could have done at home with nail clippers and a nail file. They also tried to overcharge my mom for her American manicure - even though they had their price board posted with the price in the lobby. Long story short, worth going elsewhere if you want your nails done well. read more

I work in Sonoma so, I came in on my lunch break for a full set & told them I only had 45 minutes. It's my birthday and I wanted to treat myself. They took me right away. They were very fast & the quality of work was very high. I will be coming back for future nail care! read more

Nails Pro - I can't stop looking at my nails! - Nail Salons Near Me - Sonoma, California

I went in today & asked Phi Phi to do any design she wanted. She surprised me with this! Definitely coming back. read more

Nails Pro - I went in today and asked Phi Phi to do any design she wanted. She surprised me with this!! Amazing job, definitely coming back. - Nail Salons Near Me - Sonoma, California

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In short. They were gentle. They were professional and friendly. As long as you know what you are asking for and can explain it properly then they know how to take care of you. I witnessed another client have a problem because she kept waffling about what she wanted. I liked that there was also no upselling. Some manicurist try to put tips on my very short thumb nails, the young man who worked on me just gently filed them. read more

I have had very good manicures at Nails Pro, yesterday wasn't one of them. The young man who did my nails ignored my request to not cut them to short, hence almost to the quick. Partly because he apparently doesn't speak or understand English. He sniffled and coughed during the manicure, so much so that I asked the manicurist beside him if he is vaccinated. I hope never to have him manicure my nails again. read more

I love coming here. I wish they offered more designs for nails a more modern style of what's in now a days but for the most part I can always appreciate the simple design read more

Nails Pro - Love my nails.! I've been coming here for a year now and every time I go I'm loving it - Nail Salons Near Me - Sonoma, California

Beautiful nails and friendly atmosphere! They did an awesome job in my gel manicure and they were so fast! I walked in and they took me right away! They had the biggest assortment of colors for gel polishes I've seen at a nail salon yet! Great place id highly recommend! I called when I was 5 minutes away and it was perfect for my walk in. read more

Nails Pro - Nail Salons Near Me - Sonoma, California

I normally go to a salon in Petaluma as I have not have a great experience getting my nails done in Sonoma. My salon was booked, and I needed a last minute set of acrylics done as I had an event to attend the next day. Nail Pro saved the day, I was a little hesitant at first due to the Yelp reviews I had read, but I called around 1pm--booked my appt for 5pm. Waited only a few minutes and walked out about an hour later with my perfect set of acrylic sparkle tip nails! I believe my manicurist was Jennifer? very nice, great attention to detail and my nails are exactly what I envisioned! A+! read more

Awful! I've been here a few times and while the pedicures are decent, the acrylics and gels are horrible. No matter what I said they could not or would not shape them how I wanted. Also, this was not the first time I was there that so many people were upset because they had made appointments and had to wait 30 minutes, or come back later. Why allow appointment making if not going to hold to them? I really thought there was going to be more negative reviews by customers that were in that day. We waited at least 30 minutes, but you're not expecting that at 11 in the morning. The staff is unfriendly at best. Will not go back here. read more

Went here last week with a Bridal group to get our nails done before the wedding. The ladies there were friendly and accommodating.

I just tried to get service for the first tims at this place , but they told me that they were already closed. A big sign outside still said OPEN. Keep in mind that they close at 6:30 pm and I arrived at 6 pm. I will never go back as I felt discriminated against. I only wanted to get my hands done and I guess they wanted more than just a quick hands service.... As I was writing this review, a lady walked in and she received service. NOT FAIR ... really bad business behavior. read more

Nails Pro - A big OPEN sign ... But they are close before 6 ! - Nail Salons Near Me - Sonoma, California

I made an appointment and showed up on time. One girl was with a customer and said it would be a few minutes, so I sat down and waited... 25 minutes later, she was still with the customer and said it would be 1 minute. 5 minutes later, still with the customer. I had to leave because I had another appointment. The girl was not very friendly and was pretty rude as she didn't acknowledge the fact that I was waiting 30 minutes after my scheduled appointment time and did not seem sorry at all. Why even take appointments if they are not going to honor them? Don't bother with this place. read more

The fact that I just spent money here, just ruined my day. In the process of trying to rip all my acrylics off, because they're that bad. Zero customer service skills, and actually just zero skills in general. I don't want to speak on all the technicians behalf, but one person in particular needs to have their employment reconsidered by management. The younger male who did my nails (one earring and tattoo on forearm) cut me with the file several times, couldn't shape a nail to save his life, and reeked of cigarettes - so badly, that when I went to adjust my mask i could smell his cigarettes on my fingers. He also kept digging his dirty fingernail into my nail fold. I feel like I need to soak my hands in alcohol after that. There was another lady who probably had the worst customer service skills I've seen to date. Looked me up and down with attitude when I walked in and wouldn't even give me eye contact because she was glued to her phone, didn't say one word to me after I greeted her and asked how her day was except "sit here." You're in the wrong field ma'am! And if this employment is your only option then I would suggest teaching yourself the necessary skill set, because this place will not last long at all with this team. read more

Friendly and efficient with amazing service. Great value as well. I went here as a result of several personal recommendations and was not disappointed. Tip your attendants well -- they are great people. read more

Nails Pro - Outside - Nail Salons Near Me - Sonoma, California

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