I work in the Berea area and have seen this place many times while out and about. Since my nails were in awful shape and I had an hour to kill on my lunch break, I decided to go get a shellac. I googled this place first, and saw that through a third-party site (Centzy.com), you could create an appointment online. I set mine for 1, and got 2 confirmation text messages that I would have my appt.
I walked in at about 1:05 to a completely empty salon with the exception of a woman, and what looked to be her young daughter and 2 teenage sons. They yelled over to me, "What you need?" and I mentioned that I had made an appt. online for 1, and that I was here for a shellac. They all looked at me like I was completely stupid, and said, "we don't have a website, you can't make appts. online." As I told them I was aware it wasn't on their non-existent website, but through Centzy that they apparently signed up for and didn't remember, I proceeded to show them the text messages I got. All the woman did was roll her eyes and say, "okay, go over to that chair." I sat down and at this time, another person had entered the salon, who I assume was a regular because they were a bit more friendly and the woman who was running the shop, took her to a station right away.
I, on the other hand, sat at my station for a few minutes before one of her teenage sons came up to me and sat down. I am no snob, but I know very well this kid was not a professional, and hadn't been doing this for long. He took care of trimming my nails and filing them, oh yeah, and also reinterating that I was basically stupid because you can't make appts. online. I just said okay and went with it.
While this was happening, I was forced into watching nickelodeon, which assuming the little girl (who I previously mentioned) was probably enjoying, I was hoping for a more mature show. The little girl, however, was charming in the sense that she brought me and the only other guest in the salon water bottles.
After the sub-par job on the trimming and shaping of my nails (cuticles still very visible, hangnails and skin surrounding nails still visible), I was told to go wash my hands. There were no clean brushes in the hand-washing area, just a bucket of dirty ones. I shrugged it off and just washed up the old fashioned way.
During the first part of my manicure, I had been given the easel of available colors. NOT a very large or good selection at all. By the time I was told to sit at the second station, I had finally worked out the color I would wear. The woman running the place came back to me, and began painting my nails... I'm sorry, but it was awful. She didn't bother cleaning up where she had mis-painted so i had polish all over my fingers, my cuticles were so screwed up from her son that it looked like I had had this manicure done a week ago the day I got it, and she just did an overall bad job on the painting. She rushed the entire thing, then just told me "okay now you wait till dry" and walked back to her regular customer.
It has been a week today since I've gotten this manicure, and I have been angry every time I look at my nails. 3 of my nails underneath have broken (which to prevent this is the reason I get shellac in the first place), the manicure itself it cracked everywhere, and coming off at the base of my nails after just a week! I am going to my normal salon after work today, and will NOT make the mistake of getting my nails done for lunch again.
It ended up coming to 32 dollars, and I still, (because overall the children were nice), left a 20% tip.
Not satisfied whatsoever. read more
