After my experience tonight, along with three previous visits where I encountered similar issues, I…read morewill not be returning to this salon.
I called ahead and made a 6:00 p.m. appointment for pedicures for myself, my mother, and my 7-year-old niece. While my mother and niece were being serviced, I sat with my feet soaking in the water for 50 minutes waiting for my pedicure.
The technician who was supposed to take care of me finished with her previous customer and then spent approximately eight minutes walking around, repeatedly looking back at me, without starting my service.. Almost like she was hoping one of the other techs would finish soon so she wouldn't have to service me. When she finally approached me, she asked, "Basic, right?" and walked away before even giving me a chance to respond. It was obvious that she was concerned about the time, as the salon closed at 7:00 p.m and it was already about 6:45 p.m.
When she returned, I clarified that I wanted the Luxe pedicure. She let out a heavy sigh and said, "Holy moly." I asked if the issue was the time, and she admitted that it was. I told her I was fine with switching to a regular pedicure, but when I mentioned that I also needed acrylic applied to my big toes, she sighed again. At that point, I told her not to worry about me and to take care of my niece instead.
She completed my niece's pedicure in approximately 15 minutes and rushed off to clean up. Meanwhile, I was left to dry my own feet and put my socks back on without ever receiving the service I had made an appointment for.
About 20 minutes after my niece's pedicure was finished we were still waiting on my mother who received a luxe pedicure. In that time, the manager finally came over and asked, "You're not getting a pedicure anymore, Sweetie?" I told him that I was not. He apologized and explained that they had been short-staffed because of a funeral that day. While I can sympathize with unexpected circumstances and understand that staffing issues happen, that does not excuse the lack of communication, the dismissive attitude, or the way this situation was handled. If they weren't going to be able to accommodate our requested services, they should have stated that when I called to book the appointment, called me to let me know that before the appointment, or even stated so when we arrived.
What makes this experience even more frustrating is that similar situations have happened on three previous visits as well. So, while I understand that tonight may have presented unique challenges, I cannot say the same for the repeated issues I have experienced in the past.
The entire point of making an appointment is to receive service in a reasonable amount of time and to be treated with basic courtesy and professionalism. Instead, I waited nearly an hour, felt like an inconvenience for wanting the service I had requested, and ultimately left without a pedicure.
Unfortunately, this salon has lost my business. I would not recommend making an appointment here if you value your time, good customer service, and a welcoming experience. An appointment should mean something, and customers should never be made to feel like a burden for simply expecting the service they came in for. I'll happily spend an extra $20 down the street to be treated with respect.
