I really wanted to love my experience at Rachael's Nails because there is so much potential here…read more The salon itself is super clean, neat, and beautifully decorated. The atmosphere is calm, and everyone I interacted with was incredibly friendly and kind, which I really appreciated.
I had a young man as my nail tech, and while he was very sweet and clearly trying his best, I think he may need a bit more training, especially with dip powder. I came in with a few dip nails lifting and had to cut them super short. I asked for very short oval or almond-shaped nails, showed reference photos, and politely explained what I was hoping for. However, I had to repeat a few things multiple times, including wanting all my nails the same short length. In the end, the shape came out round, not quite what I asked for, which was disappointing.
The appointment took from 12 to 3 PM, and after sitting for so long, my back was in pain. I had to keep shifting and eventually asked to move to a different chair, which they were kind enough to allow, though I wish someone had checked in earlier to make sure I was comfortable.
There was also a mix-up with the top coat. When he applied it, it stayed gummy, and the manager or owner had to step in and completely redo the dip, taking time away from another customer. I felt really bad about that. Even after the fix, the final product unfortunately wasn't up to par. It's now only been a week, and the dip is already lifting and catching in my hair, when normally it lasts me three weeks.
As for my pedicure, the woman who worked on my toes was great, also very nice and gentle. But again, I had to politely repeat my preferences for shape and length a couple of times before it was right.
All in all, the people here are lovely, the salon is immaculate, and there's a lot to appreciate. But from my experience, I'd say there's still room for improvement in technique and customer comfort during long appointments. I also found the price to be a bit higher than expected, especially given the quality and longevity of the dip.
I truly hope the young tech gets the training and support he needs. He has a great attitude and demeanor, which is a solid foundation. I'd love to return in the future once they've had a bit more experience under their belt.