I had such a wonderful experience at this location! As a mother of two, it's rare that I get the opportunity to relax, but this place was the perfect getaway. It was quiet, clean, and professional--everything I needed for a peaceful break. My technician, Hana, was fantastic. She immediately read the room and noticed that I wanted to remain silent while catching up on some reading. I really appreciated how thoughtful and considerate she was during the session.
I also want to commend the team for how they handled a difficult situation with a walk-in client. A woman walked in, upset that there was no technician available to see her immediately. She complained about waiting 20 minutes and threatened to leave, saying she would write a bad review. The team responded professionally, quickly rearranging their schedule to accommodate her, all while ensuring that everyone else was well taken care of. Their ability to stay calm and adapt in that situation really shows how much they care about their clients and their business. I personally would not have tolerated that behavior, but they handled it with such grace.
Kudos to the entire team for their amazing service! I'm excited to continue my visits here. Hana, thank you so much--my nails look amazing! read more