I absolutely love this nail salon. The prices are reasonable but still had a nice aesthetic vibe to it. I generally never make an appointment or request anyone specific and have never been unhappy with my nails. All the women here are so talented and kind! My only criticism would be with their new complementary drink service. It's very small, which is why I'm not taking away stars, but it seems they need to be a bit more organized. They recently started offering one complementary beverage to every client with alcoholic and nonalcoholic options. The last two times I've been it has either taken a very long time to get that drink or they have forgotten it completely. It seems like they just need to figure out whose responsibility that is so that there is a smoother process for clients. Otherwise, everything is great here and I will continue to come back read more

Maria did my nails today. I love my nails. I'm a simple girlie and she delivered. One of my nails broke and was super short. She built out the acrylic overlay to match the rest. You can't hardly tell. She paid so much attention to detail. She really examined my nails closely. I love that. I'll be coming back for her to do my nails. I forgot to mention that the receptionist or manager (I'm not sure. Might be Ella?).. forgot to ask. But anyway, she was a very calm presence throughout the salon today. Very attentive to the needs and requests or EVERYONE. Moving swiftly and calmly. It was great feeling in there. Calm soft vibes. read more

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I was visiting from out of town and chose this salon because of the great reviews. I arrived around 4:45pm the day before Valentine's Day and was greeted right away. The atmosphere was nice and although they were busy, it was expected. Angie did my Gel X set and she was friendly and welcoming. I really enjoyed speaking with her and my nails turned out beautiful. I had also requested a Japanese pedicure. As it got closer to closing, I was told I could still get my toes done. However, when my pedicure started around 7:00pm, the technician seemed rushed. I later realized I was given a regular pedicure instead of the Japanese pedicure I requested and was told I couldn't receive it because I'm pregnant. The service felt hurried, I received only a very brief massage, and I left after being there for over three hours. While I'm happy with my nails, I'm disappointed in my pedicure experience, especially since my gel polish has already chipped after only two days. Overall, I was patient and understanding throughout my visit, but the pedicure quality and communication did not meet expectations. read more

NailGo Spa - Chipped gel polish - Nail Salons Near Me - Charlotte, North Carolina

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The environment was stunning and bright, the workers were so sweet and accommodating. Angy got me looking sparkly and new. read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

Zamira does amazing work and she's sweet. But they charged me $15 for gel polish when I had my own topcoat - that's all that was on my nails - no polish. An iridescent topcoat that they don't have. No base coat. No polish. When I asked why "because she used the light and it takes longer. One goat of gel polish doesn't take longer than two coats of regular plus topcoat that would be needed. I'm all set. read more

The staff was very nice and professional. My Japanese collagen pedicure was definitely worth the price and the time. Rosy did a great job with dealing with my ingrown and my highly ashy heels. I would take a picture of my feet but I don't do that for free. ;) Jacky did my first full set in over a year and it is exactly what I wanted. He even showed me the different bases that I could use and even though I just wanted French he wanted to make sure that I got the French that I wanted. Thank you so much NailGo Spa for a wonderful Wednesday! read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

Marles is my absolute favorite nail tech at this location. She always brings my vision to life on my nails and never disappoints. Highly recommend. read more

NailGo Spa - Nail set - Nail Salons Near Me - Charlotte, North Carolina

I love coming here! Everyone is so nice and welcoming Yolanda is my favorite she always does an amazing job on my pedicures. I leave feeling relaxed and taken care of every time! read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

Such a great experience at NailGo! Angy did an amazing Russian manicure, and everyone was so welcoming--complimentary drinks included. I'll definitely be returning. read more

Mimi and Genesis were fabulous. I got a gel pedicure and manicure and they were both very thorough. I appreciate their customer service!

Great customer service, beautiful work, amazing vibe. I highly recommend, and I'll be definitely be back.

came in as a walk-in today for a gel organic pedicure, was immediately seated and had an amazing experience with Mimi!

I had a wonderful collagen pedicure with Mimi! She took her time and was very thorough. I did not feel rushed and I was able to relax and enjoy my pedicure. Highly recommend! Thank you, Mimi! read more

They unfortunately don't honor reservations. I made a reservation for myself and my mother at 11:45. They sent 4 confirmation texts and called about an hour before the appointment to AGAIN confirm that we were going to arrive on time and then when we got there we waited over 35 minutes before being taken. It's extremely disrespectful to be treated this way and demonstrates that they do not value the time of their customers. I'm not sure why they bombard you with texts and calls asking you to confirm you will be there when they don't actually honor your reservation time. read more

NailGo Spa - Bombarded with confirmation texts every. single. day. that they then don't actually honor - Nail Salons Near Me - Charlotte, North Carolina

Terrible customer service. Booked an appointment for 1pm. I Sat waiting in the pedicure chair for over 30 minutes. No apologies or any sort of help. I ended up leaving after being ignored for almost 45 minutes. read more

This is a efficient nail salon on the southside of Charlotte. They have plenty of parking in the share parking lot. The staff were friendly and greeted me upon entering. I didn't have an appointment, but they were easily able to see me and provide the services I desired. I came on a weekday in the afternoon. They were able to locate the polish wanted. They have a system where they keep track electronically and you sign in upon entering. It appears that they were hygienic. I only received a manicure. I was offered a beverage. Will return when in the area again, but I think it's worth a try. Hope that you have a good experience like I did. read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

I just went to NailGo because I saw on their website that they take off gel nail polish for $5 and it says (w/o gel service) **spoiler this was not the case. This made me super excited because I have not found prices like this in Charlotte. I was also excited to make this my new place but after my experience I will not be coming back. I sat down and after about 7 minutes of starting the process of getting my gel off my nail tech left. She did not say where she was going and I sat there for 15 minutes just waiting. Every time I have gotten my gel off in the past it takes less than 15 minutes so this was disappointing. The whole appointment took over 35 minutes after she came back. I then go to pay and they are telling me that I owe them over $10. This came as a shock to me and I showed them what I read online but they told me I had to get two services and one of them be the gel removal to get that price. This was very frustrating and they were not willing to work with me. So if you are going here know you will have to pay $10 to get your nails off even though online it says $5... I will not be returning here for future nail appointments. read more

Came a while back and I love the decor of the place but the attitudes put me off. Was able to come in without an appointment but was treated as if I had no money to afford the more "luxury" services (I'm black btw) and my nails began to pop off about a week later as if the prep wasn't done correctly. Good prices but need to work on customer service read more

First of all, I payed too much for my nails to be chipping with gel polish, It's been 4 days... It's like they rush you out of here. My nails aren't evenly shaped, my polish has air bubbles. It's been 4 days since I've went and a nail popped off from me just grabbing a towel! And not to mention when getting a pedi while also get your nails done mean you have to accommodate your body to however the person is sitting. That lady had me turning and twisting, I thought they were supposed to go from side to side. I will not be returning. read more

I am so happy I found this nail place! If you're looking for acrylic or fancy designs this is a great place to come. Lana, Lina, and Celi are who I have seen and all do amazing nails. These last visits I have worked with Celi and her design skills are phenomenal! I love this place and will continue to come back :) read more

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I come here monthly to get my eyebrows done. Every time they do an excellent job! I typically just walk in and am seen immediately. Entire staff is very friendly. Highly recommend. read more

Asia and Jasmine were absolutely fantastic. Asia was so detailed and gentle and Jasmine was unbelievably kind and considerate!! 10/10 experience and i absolutely will be back! read more

Loved celi's work! Cateye design is my new go to! Best manicure I have had and love getting my pedicures from here! read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

DO NOT COME HERE!!! DO NOT. WASTE YOUR TIME OR MONEY!!!!! 1. The girl who did my nails was smoking her vape and on ft at one point of the appt. She also took two hours FOR A FILL!!! 2. I called before making an appt. They told me it was $45 for a fill and I ended. Up being charged $63 for a BASIC FILL!! Some illegal $3 card charge and then tried charging. Me $10 for a design when she really just put arylic... I didn't even get a gel color. VERY SCAMMY!! Trying to up charge on anything they could and still had nerve to ask for a tip on top of $63.... NO!! 3. I came on the 7th of April.... You guys literally 4/10 of my nails have already started. To come up!! The set didn't even last two days!!! And I filed my nails once I got home!!!! GO SOMEWHERE ELSE!! I like ASIA NAILS by Northlake wayyyy better. Horrible First Experience!!!! read more

NailGo Spa - Example of lifting!!! I've had to glue them. This is happening to multiple nails. - Nail Salons Near Me - Charlotte, North Carolina

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This is my first time coming here and all I can say is I recommend this place 110%. The staff is very kind and welcoming as soon as you walk into the door. I showed them a picture of what I wanted and they did just that. I will be returning!! read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

Amazing customer service and the salon is absolutely breathtaking also they have a wide variety of polish and acrylic colorsI would definitely recommend this place to family and friends read more

NailGo Spa - Polish & acrylic powder wall - Nail Salons Near Me - Charlotte, North Carolina

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Service was fast however quality was avg and the vibe was what I felt unfriendly and impersonal. I herd what I thought to be Christmas music over their sound system and they obviously found this hilarious and began laughing and speaking in Spanish and even when I asked what was so funny no one responded and I was left feeling embarrassed and didn't even know why. Anyway my manicure was ok however due to the impersonal feeling I got I did not tip and will not be going back. read more

The work by the nail techs are decent, there has been a few times where my nails haven't made it past 3 days after my appointment. Which I just chalked up as a nee nail tech. However, the customer service could use some work. Attitudes by the front desk and no longer taking clients at 5 when they close at 7 is a consistent problem. read more

I was looking for a well-rated salon to do a correction after having a negative experience at a different salon. I sat with Lena and she was excellent. She was easy to collab with and knew exactly what I wanted. She turned my set from janky to fancy. I will absolutely be back and hope I can work with Lena again. The wait can be long if you're a walk-in but it is worth the wait. Can't wait to try other services. read more

NailGo Spa - New Autumn Set by Lena - Nail Salons Near Me - Charlotte, North Carolina

I'm really frustrated about this experience. However, I'm going to weave in all of the positives because you may have a better experience than I did. I'm also going to be through because I'm not that experienced of a nail client. Front desk was very nice and helpful-from beginning to end! I brought a photo in with a concept idea for my nails. I don't get my nails done regularly and expressed that my plan was to make that happen this year. #selfcareplans2022 I was told Mai would be working with me. After showing her the pic and discussing my plans, she suggested I try acrylic tips to create an evenness. I explained to her that I get my nails done about five times a year and that I was hoping to get started with a plan that would move me through the year. I told her I had never had tips before or acrylic and was open to suggestions. She explained that I would come in and get fill-ins and if they are done correctly, you get fill ins for maybe 4 to 5 times and then have the whole set removed and start over. When she finished with my pedicure I remember thinking: did she trim the cuticles on both feet? Anyhow, we were chatting and I forgot to ask her. Turned out she did not do one foot. When finished with my manicure (which looked amazing and I was so excited), I asked if there was anyway she could help with where I could feel so much glue under the nails-especially where I could feel my skin stuck to it. At this point she seemed rushed and quickly said: I got you-I got you...She then proceeded to clip my skin with cuticle clippers which hurt! Before she departed she said: if do you have any problems with them, let us know! I think her and took her a solid 20% after I found out the bill was over $100. I would like to mention that before I went for this nail appointment I had spent time during the month to read articles on how to best protect the nails and keep them healthy; I wanted to know how to properly take care of them and make them last as they are meant to. Exactly one week after the nail appointment, I looked down and one of my nails was just missing. I never felt a thing! I have had SNS before, been too busy to get back and have them redone, and felt them begin to lift and tug all my nail bed when getting caught on things. Likely you know it is not a very comfortable experience. I called the store and they told me to come in and scheduled me with the same tech. When I arrived at that scheduled time they told me she was not available. A tech named Jill came to do the repair and was pretty rough with the drill on my fingernail. However, she noticed that I had a ton of glue goofed up underneath all of my fingernails and took a small Dremel and drilled it out. This allowed my nail tip of finger junction to finally breather after a week! I had kept meaning to call my friend who gets acrylics and ask her if this is a common thing. I did call after I had the nail repair and she said absolutely not. That it was pure laziness or lack of knowledge on my tech's part.The shape Jill repaired was not nearly similar to what Maeya had accomplished previously. Interestingly, two weeks to the day of having my nails done I lost another nail in the exact same manner. I called the store and spoke to the manager. He told me that it was unusual for me to lose them so quickly. But without seeing them he would not be able to know whether or not it was my nails causing the problems, my care for the nails, or the tech's application. He suggested I come back in and show them to someone at the front desk and let them know I had spoken with him. Less than two hours later, I put my hand in my pocket and pulled it out and noticed that another nail was missing. It was in my pocket! It is not three weeks away from my appointment and the photos show how many nails have come off just like that! Save your money and find a really good nail tech! I've had it and I am going to pay a little more so that I have guaranteed better service and build a relationship with someone who cares. read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

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I've been here twice for a pedicure. I did a walk in both times and had to wait 30-45 mins to be serviced. I like that they line the bowls b/c some places don't. I was offered a beverage while I received my service. My only complaint is the nail polished began chipping a week after my service both times so I would suggest using a better top coat. Other than that I would like to return but I can't see myself paying $40+ for a pedicure that only lasts a week. read more

NailGo Spa - Chipped after one week - Nail Salons Near Me - Charlotte, North Carolina

This was my first time going and honestly I loved it ! Me and my boyfriend came and the chairs for pedicures were so comfortable, the lady that was doing both of our toes were so nice and respected that we wanted to keep to ourselves ! I appreciated I believe her name was Mimi she was great when doing my nails and had an amazing vibe and made my nails enjoyable! The lady that did my eyebrows kept the shape and overall it was an amazing experience! Look forward to coming again read more

I'm this place is extremely professional might I add it is beautiful. I made an apportionment and when you come in your temperature is checked. Everyone inside had a mask on and I was greeted and placed in the waiting area. When it is your turn, you get a clipboard with your appt details on it and your technician can add to it as needed. Bee was working on my feet (bless her heart). She was kind and talkative as I wanted to be. She picked my color with me and that cut back on the germs on the bottles. She was patient as I decided on a nail design. The check out process was smooth and organized and you are encouraged to come back. I am not posting my toes - bur they are perfect as requested! read more

I called NailGo on a Sunday morning to make a 1 pm appointment for gel pedicure. I'm a first time customer and when I arrived promptly as 12:57, I was pleased with how beautiful the salon was. It was calm, not too busy, and they had a SZA music video playing on the TVs; I thought "this is gonna be my place." I checked in on an iPad at 1 pm and was greeted by an employee who confirmed my name and appointment time. She offered me a beverage and gestured towards the waiting area. At 1:25, the same gal came back to confirm the service and then left again. She returned 5 minutes later and showed me to pedicure chair. It's now 1:30, I'm texting my man complaining, yet I continued to wait for an additional 10 minutes in the chair. Growing frustrated with the situation, I decided to leave. 40 minutes had passed my scheduled appointment time without receiving service and I wasn't willing to waste anymore time. read more

NailGo Spa - Menu & check In ticket. - Nail Salons Near Me - Charlotte, North Carolina

So happy I found this place! They are one of the only places in CLT that does liquid gel. They were very friendly and welcoming upon entering. Lina was my tech and she is very detail oriented. You can tell that she cares about her work being done well. All in all I had a good experience and this is going to be my go to nail salon. read more

NailGo Spa - Liquid gel - Nail Salons Near Me - Charlotte, North Carolina

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Found this place by chance but have been coming back for over a year now. Great prices and the people here do a great job every time. Love the energy here too! 10/10 recommend!!! read more

Not gonna lie the wait was a bit long but the service was balanced it out. The best experience I had so far in Charlotte. They also communicate with you on why the wait is long and would offer drinks. When it was my turn the nail tech took her time I almost fell asleep. Supper chill and GREAT music. read more

I came here to get a botched nail job (done somewhere else) fixed. I walked in and was seen right away. Ava did a fantastic job! My nails look perfect now. I wish I lived closer so I could go to her regularly. 10/10 highly recommend!! read more

NailGo Spa - Nail Salons Near Me - Charlotte, North Carolina

First timer, and will be returning. I walked in, I expected to wait a little because I did not have an appointment. They were able to get me in within 5 minutes of sitting down. Prices were great. Very very very clean, and overall just a great experience. I got a chance to meet management and I will be returning. 5 Stars!! read more

My girlfriend booked me a slot here as part of my bday package, (plus my hands was rough). Back to the point of this review, this place was perfect. It was a welcoming feeling when we entered the spot, staff was friendly. My nail tech wasn't rude and didn't make me feel always for being a dude in the nail salon. I'd come back again. No complaints from me read more